Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with customers, subcontractors, and site teams Ability to manage multiple cases simultaneously and work to deadlines Good IT skills, with experience using CRM or defect management systems desirable A proactive, solution-focused approach What We Offer Competitive salary up to 34,000 37.5-hour working week Stable, office-based role in our Northampton location Opportunity to work with an established and growing housing developer Supportive team environment
Feb 11, 2026
Full time
Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with customers, subcontractors, and site teams Ability to manage multiple cases simultaneously and work to deadlines Good IT skills, with experience using CRM or defect management systems desirable A proactive, solution-focused approach What We Offer Competitive salary up to 34,000 37.5-hour working week Stable, office-based role in our Northampton location Opportunity to work with an established and growing housing developer Supportive team environment
Job Title: Resident Liaison Officer (RLO) Project: Low-Rise Social Housing External Repairs Location: On-site Contract: Freelance Overview We are seeking an experienced Resident Liaison Officer to oversee resident engagement on a low-rise social housing block of apartments undergoing external repair works. This is a live, occupied environment, so strong resident management skills and proven RLO experience are essential. Scope of Works The project includes, but is not limited to: Site set-up and mobilisation Scaffold erection and management Brickwork and external fabric repairs General external refurbishment works Key Responsibilities Act as the primary point of contact between residents, site management, and the client Build and maintain positive relationships with residents throughout the project lifecycle Communicate upcoming works, potential disruptions, and project progress clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Coordinate access requirements and support the site team in minimising disruption Maintain accurate records of resident interactions and communications Ensure compliance with client and project communication procedures Essential Experience & Skills Proven experience working as a Resident Liaison Officer on social housing projects Must live within the boroough of Wandsworth Demonstrable experience managing residents in a live, occupied environment Strong communication and interpersonal skills Calm, empathetic, and professional approach to resident concerns Good organisational and record-keeping skills Ability to work collaboratively with site teams and stakeholders Desirable Experience on external refurbishment or repair projects Knowledge of scaffold and brick repair works CSCS card (or willingness to obtain)
Jan 28, 2026
Full time
Job Title: Resident Liaison Officer (RLO) Project: Low-Rise Social Housing External Repairs Location: On-site Contract: Freelance Overview We are seeking an experienced Resident Liaison Officer to oversee resident engagement on a low-rise social housing block of apartments undergoing external repair works. This is a live, occupied environment, so strong resident management skills and proven RLO experience are essential. Scope of Works The project includes, but is not limited to: Site set-up and mobilisation Scaffold erection and management Brickwork and external fabric repairs General external refurbishment works Key Responsibilities Act as the primary point of contact between residents, site management, and the client Build and maintain positive relationships with residents throughout the project lifecycle Communicate upcoming works, potential disruptions, and project progress clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Coordinate access requirements and support the site team in minimising disruption Maintain accurate records of resident interactions and communications Ensure compliance with client and project communication procedures Essential Experience & Skills Proven experience working as a Resident Liaison Officer on social housing projects Must live within the boroough of Wandsworth Demonstrable experience managing residents in a live, occupied environment Strong communication and interpersonal skills Calm, empathetic, and professional approach to resident concerns Good organisational and record-keeping skills Ability to work collaboratively with site teams and stakeholders Desirable Experience on external refurbishment or repair projects Knowledge of scaffold and brick repair works CSCS card (or willingness to obtain)
