Firmdale Hotels

We have anexciting opportunity for a Head Waiter to join our highly successful team hereat The Soho Hotel. We are looking for someone who is passionate abouthospitality and will work well within a dynamic and fast paced environment,handling multiple tables at any one time. Your mainrole will be to interact with our guests by taking orders, makingrecommendations, delivering their food, processing payments and providinganything that they ask for in a timely and effective manner What we Offer: £14.75 - £16.75 per hour inclusive of service charge Perkbox - A team member platform offering a hugevariety of discounts and our reward and recognition program Wage Stream - An employee app to stream your wages before payday Paid Overtime Flexibility No split shifts Cycle to work Scheme Uniform and Meals provided Uniforms Dry Cleaned Social Events, Wellbeing and Team Activities Award winning training opportunities and CareerDevelopment Firmdale Experience and Long Service vouchers(Afternoon tea, dinner for two, Film Club and an overnight stay) And much more! Whatyou Need: Ability to workunder pressure Fanatical aboutfood Experience ofworking in a fast paced and busy restaurant Demonstrateexcellent attention to detail Passionate aboutproviding excellent customer service Organisational and CommunicationSkills Ability to workwithin a team Whyjoin Firmdale Hotels? FirmdaleHotels is an international award winning group comprising of 10 high end luxuryhotels and 8 bars and restaurants in London and New York We aredelighted to have been recognised by the hospitality industry for some of thegreat work our teams have done. To name a few of our recent awards andaccolades; Firmdale Hotels -"Winner of the Best Employer Award at The Cateys 2017 & 2020 andNumber One in The Caterer Best Places to Work in Hospitality" Manager of the year- Laura Sharpe, Cateys 2018 Hotel of the year -Group - Cateys 2018 Inline with the Asylum and Immigration Act 1996, we do require all applicants tohave the eligibility to live and work in the United Kingdom. Documentation willbe required at interview stage

We have anexciting opportunity for a Kitchen Porter to join our highly successful teamhere at our Ham Yard Hotel. This role is an integral part of the Kitchen and agreat opportunity to work in a fast paced environment. You will need to be ableto perform under pressure and have a willingness to adapt a hands on approach. Working aspart of our Kitchen Team, you will be expected to demonstrate excellentattention to detail, organisational and communication skills. You will have theopportunity to learn and develop, with the potential to progress within thecompany. What we Offer: £10.52 per Hour Perkbox -A team member platform offering a huge variety of discounts and our reward andrecognition program Wage Stream - An employee app to stream your wagesbefore payday PaidOvertime Flexibility No splitshifts Cycle towork Scheme Uniformand Meals provided UniformsDry Cleaned SocialEvents, Wellbeing and Team Activities Awardwinning training opportunities and Career Development FirmdaleExperience and Long Service vouchers (Afternoon tea, dinner for two, Film Cluband an overnight stay) And muchmore! What you Need: Experiencein the same or similar role Demonstrateexcellent attention to detail Passionateabout food Organisationaland Communication Skills Abilityto work within a team Why join Firmdale Hotels? FirmdaleHotels is an international award winning group comprising of 10 high end luxuryhotels and 8 bars and restaurants in London and New York We aredelighted to have been recognised by the hospitality industry for some of thegreat work our teams have done. To name a few of our recent awards andaccolades; Firmdale Hotels - "Winner of the BestEmployer Award at The Cateys 2017 & 2020 and Number One in The Caterer BestPlaces to Work in Hospitality" Manager of the year - Laura Sharpe,Cateys 2018 Hotel of the year - Group - Cateys2018 In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage

We have an exciting opportunity for a Night Manager to join our highly successful team here at The Soho Hotel in the heart of London. Working closely with all Managers it will be your responsibility to oversee the overnight operation of the Hotel. You need to be ambitious and flexible to adapt to a variety of scenario's and situations across the breadth of the business encompassing Events, Food & Beverage, Front Office, Housekeeping and the Kitchen. As a Night Manager, you will need to have the ability to work under pressure to a high standard. Essential Key Skills Previous experience as a Night Manager or Head of Department level within a 5* hotel Excellent communication skills Superb attention to detail and driven by delivering exceptional standards Strong leadership and motivational skills Resilience and drive to get things right first time Previous knowledge of Micros and Opera is desirable Duties and Responsibilities Liaison between General Manager, guests and the operational team Constant monitoring of our service standards Responsible for the security of the hotel during the night Conduct regular health and safe checks Deliver and maintain the exceptional levels of customer service Establish strong and professional relationships with guests Attend and manage any incidents or accidents involving guests or staff members Operationally support all departments as needed Run night audit and produce nightly reports for the senior managers Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. To make your life working in hospitality easier, we are proud to offer permanent roles, working straight shifts, 5 days out of 7. No split shifts to worry about! This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

We have a very exciting opportunity for a Bar Manager to join our highly successful team here at Ham Yard Hotel. Your main responsibility will be to oversee the daily operation of the Ham Yard bar; working alongside senior management and team members, to ensure that the highest level of service is being delivered and the expectations of our guests are consistently exceeded. You will be totally responsible for overseeing the development of a progressive seasonal cocktail list that can change up to four times a year. In addition, Ham Yard has built a reputation for creating and executing exciting and forward thinking pop-up concepts on our roof terrace throughout the year - which is a key responsibility of the Ham Yard bar manager. At Ham Yard there are aspirations of becoming an industry-leading award-winning cocktail bar and we are looking for the right person to help achieve this. Essential Key Skills Previous experience as a Bar Manager in a high turnover luxury venue Demonstrate a key passion for Food and Beverage Extensive knowledge of cocktails, their history and spirits Genuine passion for the wider industry and understanding of London and global cocktail trends Ability to grow and develop our existing menu and back bar offering Strong organisational skills and ability to deliver and complete projects in a timely manner A motivational and charismatic leader capable of inspiring the team and guests alike Previous experience managing and developing a large team, as well as developing and mentoring individuals Ability to work collaboratively with different departments across the hotel, but particularly within Food & Beverage and Events Excellent attention to deliver inspirational service to all of our guests Ability to manage the bar rota, balancing the needs of the business with staff requests and holidays Maintain a high performing team with strong retention rates Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

We are looking for an enthusiastic and highly motivated Social Media Manager to join the PR & Marketing team at Firmdale Hotels. This is a fantastic opportunity to be part of an exciting team responsible for brand and social media management internationally. The role will provide an insight into travel, food and interior design social media management for one of the UK's most successful, privately owned luxury hotel brands and interior design studios. Job role and responsibilities: Responsible for leading the creation of high-end content on Firmdale Hotel's suite of social media channels and supporting the evolution of the company's social media strategy. Social Media Manager will involve managing the company's online presence by developing a clear and targeted strategy, producing engaging content, analysing usage data, growing community engagement and managing projects and campaigns. Help to deliver social campaigns and always-on content across key channels. This includes planning, crafting assets, writing social-first copy and scheduling content, to support our various brands Create engaging multimedia content across multiple platforms Proactively identify emerging social media trends and opportunities that can be applied to the brand portfolio in a relevant way Capture content with a detailed eye for food and drink and interiors-led photography Use data-driven growth tactics to increase social engagement and audience Monitor, track, analyse and report on performance of the social media platforms Investigate e-commerce opportunities across relevant platforms Analyse competitor activity Recognise improvements to increase performance Manage and facilitate social media communities by responding to social media posts and developing discussions Support the PR & Marketing team in the execution of Firmdale Hotels PR & Marketing strategy, including promoting experiences and events, product launches and reacting to market trends Reporting: Social Media insights and analysis Project Reports - analysing the data and saving the content Requirements: A minimum of three years work experience working in the lifestyle industry Have a strong understanding of the social media industry and platforms; the different ways new audiences consume content on them, ability to embrace new technology and change to drive engagement A track record of working in social media, developing, producing and delivering social media content and campaigns Professional experience managing a social media calendar and the use of scheduling tools, with proficiency in reporting across different social media channels (either via the native platforms or third-party reporting tools) Skills in data analysis and interpreting statistics Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers An eye for detail and capturing content and a strong understanding of the luxury industry Enthusiastic, highly motivated self-starter Strong interest in travel, food and drink and interior design Interest in media and current trends On the pulse with emerging industry developments Strong communication skills Organised with good administration skills and accountable for their own workload Proficiency in Excel, Word and PowerPoint