General Manager North Somerset Our innovative £3m p.a multi-services partnership contract with North Somerset Council requires a General Manager to oversee the smooth running of the contract. The contract operates 7 days a week from 6am - 8pm and includes street cleansing, recycling services, beach management, grounds maintenance and arboriculture, employing 60 staff at peak times. The Opportunity A critical part of the regional team, you will be working with a team of four Supervisors. The role requires a strong people manager with the ability to be flexible, work unsupervised, manage change, and problem solve whilst understanding the needs of a modern, forward-thinking service with customers and the community at the heart of the service. Based at our office in Weston-super-Mare, the successful candidate will be a proactive manager who will be able to offer strong operational, financial and commercial management. This is a hands-on role involving the monitoring of KPI's, quality and performance, taking quick and effective action to maintain high productivity, quality, client satisfaction and cost control. You will have full responsibility for the performance of this best practice contract with ongoing continual improvements required to meet the needs of all stakeholders of the service and the evolution of the service over the life of the contract. The Person Candidate should be qualified in grounds maintenance, street cleansing or a similar background with a minimum of 5 years management/supervisory experience in a similar role and hold a UK driver's licence. Experience and evidence of meeting quality and safety standards, whilst maintaining tight control of costs, programming and monitoring of work are all pivotal to the role. In addition, you will need good time management and administrative skills, display good people management, coupled with excellent communication skills.
Jun 14, 2025
Full time
General Manager North Somerset Our innovative £3m p.a multi-services partnership contract with North Somerset Council requires a General Manager to oversee the smooth running of the contract. The contract operates 7 days a week from 6am - 8pm and includes street cleansing, recycling services, beach management, grounds maintenance and arboriculture, employing 60 staff at peak times. The Opportunity A critical part of the regional team, you will be working with a team of four Supervisors. The role requires a strong people manager with the ability to be flexible, work unsupervised, manage change, and problem solve whilst understanding the needs of a modern, forward-thinking service with customers and the community at the heart of the service. Based at our office in Weston-super-Mare, the successful candidate will be a proactive manager who will be able to offer strong operational, financial and commercial management. This is a hands-on role involving the monitoring of KPI's, quality and performance, taking quick and effective action to maintain high productivity, quality, client satisfaction and cost control. You will have full responsibility for the performance of this best practice contract with ongoing continual improvements required to meet the needs of all stakeholders of the service and the evolution of the service over the life of the contract. The Person Candidate should be qualified in grounds maintenance, street cleansing or a similar background with a minimum of 5 years management/supervisory experience in a similar role and hold a UK driver's licence. Experience and evidence of meeting quality and safety standards, whilst maintaining tight control of costs, programming and monitoring of work are all pivotal to the role. In addition, you will need good time management and administrative skills, display good people management, coupled with excellent communication skills.
As a senior Team leader you will report into the Contract Supervisor. The senior team leader will have the organisation skills required to manage the day-to-day operation of the contract, working with the Contract Supervisor to ensure the delivery of the contract. Key responsibilities of the role are to: Liaise with your line manager to ensure the teams have the resources required to fulfil their tasks. Liaise with the line manager on staffing requirements by producing and using reports and plans. Be involved with the interviewing and recruitment of new employees, following the company's recruitment and onboarding procedure, ensuring the compliance of the contract within the company. Monitor and approve operative holidays. Produce scheduled and ad hoc work programmes, and assist with service delivery to ensure work programme tick sheets are administratively maintained. Prioritise the workload of the team. Monitor the efficiency and organise the maintenance of vehicles and machinery. Issue rectification and improvement notices to the appropriate teams, ensuring they are fully conversant with the conditions of the notice. Other responsibilities: Communicate with customers and with your line manager on work related issues. Communicate with your line manager on employee absences. Communicate with suppliers on a regular basis. Monitor work in line with inspection programmes and the quality assurance method statement. Make recommendations on improvements to services. Ensure the completion of workforce timesheets. Provide quotations for services. Support the maintenance of Environmental Standards and compliance with the BS EN ISO 14001:1996 standard at the contract. Undertake any duties as may reasonably be required. Health and Safety To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times To carry out instructions from your Line Manager in accordance with Glendale's Health and Safety Policy, Glendale's Codes of Practice, Glendale's Quality Management Systems and the Employee Handbook. To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out. Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works. You must be responsible for the health and safety of yourself and that of others, in your working environment, To promote safe working practices at all times and to ensure that all equipment is safe to use. Machine Maintenance and Security To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use. To ensure the correct use of all machinery/equipment in accordance with its handbook. To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached. To ensure that any check/maintenance sheets are completed and passed to your Line Manager. To ensure that all machinery/equipment is secured at all times (when not in use). Quality and Customer Care In accordance with our ISO9001 Accreditation and the Glendale Quality Management Systems To ensure that you are aware of your tasks and targets for each day and to ensure that you are fully aware of the standard required for each task. To monitor and maintain your work output to a satisfactory level and standard. To ensure that you and any lower graded staff conduct yourself in a polite and friendly manner at all times. To ensure that any associated administration is completed and returned to the office within the required timescales. Environmental in accordance with our ISO14001 Accreditation. To ensure that you operate your duties in a way that minimises our impact upon the environment. This will include the safe and efficient use of fuels/oils, the correct handling and disposal of waste materials. To ensure that any spillage of fuels or chemicals are dealt with quickly and efficiently and in accordance with the regulations. The above lists are not exhaustive and you may be required to undertake other duties as may be reasonably required by the company. If you are unsure of any of the above items it is your responsibility to raise them with your Line Manager. The Team Leader will hold a full, clean UK driving licence. Qualifications It is desirable to hold the following qualifications: a horticultural qualification and or demonstrable experience of a horticultural or grounds maintenance environment a recognised practical qualifications such as in chainsaw/ pesticide a CSCS card. Personal Characteristics A high level of initiative and self motivation. Strong relationship building skills coupled with excellent communication skills. A self motivated individual. Flexible approach to duties. Customer/client care focus Leadership and communication skills
Jun 06, 2025
Full time
As a senior Team leader you will report into the Contract Supervisor. The senior team leader will have the organisation skills required to manage the day-to-day operation of the contract, working with the Contract Supervisor to ensure the delivery of the contract. Key responsibilities of the role are to: Liaise with your line manager to ensure the teams have the resources required to fulfil their tasks. Liaise with the line manager on staffing requirements by producing and using reports and plans. Be involved with the interviewing and recruitment of new employees, following the company's recruitment and onboarding procedure, ensuring the compliance of the contract within the company. Monitor and approve operative holidays. Produce scheduled and ad hoc work programmes, and assist with service delivery to ensure work programme tick sheets are administratively maintained. Prioritise the workload of the team. Monitor the efficiency and organise the maintenance of vehicles and machinery. Issue rectification and improvement notices to the appropriate teams, ensuring they are fully conversant with the conditions of the notice. Other responsibilities: Communicate with customers and with your line manager on work related issues. Communicate with your line manager on employee absences. Communicate with suppliers on a regular basis. Monitor work in line with inspection programmes and the quality assurance method statement. Make recommendations on improvements to services. Ensure the completion of workforce timesheets. Provide quotations for services. Support the maintenance of Environmental Standards and compliance with the BS EN ISO 14001:1996 standard at the contract. Undertake any duties as may reasonably be required. Health and Safety To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times To carry out instructions from your Line Manager in accordance with Glendale's Health and Safety Policy, Glendale's Codes of Practice, Glendale's Quality Management Systems and the Employee Handbook. To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out. Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works. You must be responsible for the health and safety of yourself and that of others, in your working environment, To promote safe working practices at all times and to ensure that all equipment is safe to use. Machine Maintenance and Security To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use. To ensure the correct use of all machinery/equipment in accordance with its handbook. To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached. To ensure that any check/maintenance sheets are completed and passed to your Line Manager. To ensure that all machinery/equipment is secured at all times (when not in use). Quality and Customer Care In accordance with our ISO9001 Accreditation and the Glendale Quality Management Systems To ensure that you are aware of your tasks and targets for each day and to ensure that you are fully aware of the standard required for each task. To monitor and maintain your work output to a satisfactory level and standard. To ensure that you and any lower graded staff conduct yourself in a polite and friendly manner at all times. To ensure that any associated administration is completed and returned to the office within the required timescales. Environmental in accordance with our ISO14001 Accreditation. To ensure that you operate your duties in a way that minimises our impact upon the environment. This will include the safe and efficient use of fuels/oils, the correct handling and disposal of waste materials. To ensure that any spillage of fuels or chemicals are dealt with quickly and efficiently and in accordance with the regulations. The above lists are not exhaustive and you may be required to undertake other duties as may be reasonably required by the company. If you are unsure of any of the above items it is your responsibility to raise them with your Line Manager. The Team Leader will hold a full, clean UK driving licence. Qualifications It is desirable to hold the following qualifications: a horticultural qualification and or demonstrable experience of a horticultural or grounds maintenance environment a recognised practical qualifications such as in chainsaw/ pesticide a CSCS card. Personal Characteristics A high level of initiative and self motivation. Strong relationship building skills coupled with excellent communication skills. A self motivated individual. Flexible approach to duties. Customer/client care focus Leadership and communication skills
Planning & System Lead Location - Chorley, with an option for remote / hybrid working arrangements to suit. Salary - £30,000 plus benefits Are you organised with a grounds maintenance or logistics background? Proactive? Analytical? Glimpse into the Role Awaiting You At Glendale we have a great opportunity for a Planning & Systems Lead. You will be part of our nationwide Systems Team, supporting the overall business, and its fast growing Commercial Division, with the optimisation of the operations through the use of the company's own management systems and technology. The role provides a vital link between operational contract management, systems and the senior management team. You will receive full in-house training but will need to demonstrate competence and confidence with data management and analysis. You will play an ongoing role in the development of the systems and their features. Most importantly, you will be joining a company that can offer valuable career prospects and believes in investing in its people. About Glendale Glendale is a family owned company delivering 'green services' throughout Great Britain. Glendale's activities include grounds management, landscaping, countryside/estates management, horticulture and arboriculture. Glendale is the leading business in the green sector winning Grounds Maintenance Company of the year and Supreme Business of the year 2025. Founded in 1989, Glendale has had a long and successful history in providing grounds maintenance services to local authorities and other private sector customers. Glendale is proud of its reputation as a high quality service provider and in addition to grounds maintenance, delivers a wide range of green services including countryside and estate management, landscaping, tree services and arboriculture. Revenues of around £70 million are expected in 2025. Public sector contracts remain the core business, whilst the commercial division amounts to an increasing percentage of Glendale's total business and a strategic focus. The Glendale brand is strong and the majority of the company's revenues are generated from grounds management and countryside activities that operate term contracts with public sector clients. The current business strategy includes an objective to grow the order book to £250 million. Committed to the environment, Glendale is a Carbon Neutral business that seeks to improve the environment through our activities and go above and beyond to ensure that the planet is not adversely affected by our business. From ensuring local parks and open spaces are maintained to a high standard, to tree safety through our arboricultural teams, to saving mature trees through our Civic Trees business and ensuring sustainable design through our landscape architecture practice. Glendale offered the full range of landscape services from one unique source of professional. The Scheduling Service Coordinator will focus day to day on the following tasks: Providing a first line of contact for Contract Managers, competently dealing with any system issues that arise and directing queries appropriately. Updating Glendale management systems such as Glendale Live to ensure data accuracy and contract compliance. Optimising routing efficiency for existing business using the "Routing Alpha" algorithm Analysing operational performance and system compliance. Using bespoke, intelligence based dashboard reports to assess current performance levels and identify where action is required to enhance / facilitate improved operational performance. Assisting with operational route planning for new business. Providing training for the operational management teams and staff in correct use of the systems To build relationships with key Stakeholders to understand client / site requirements and specifications. Build a technical knowledge bank, to provide guidance and knowledge for scheduling and routing. To proactively identify any potential areas of improvement and propose improved ways of working. Ensuring that the teams deliver to agreed ways of working and follow the process. To accurately review pre planned maintenance schedules and discuss any improvements with Management. To provide knowledge and support, including data and trend analysis. The Candidate Qualifications, Knowledge and Skills The successful applicant will have the following: Strong IT skills: experienced in using Google and MS Office software with particular competency in Google Sheets / MS Excel. An eye for detail: data management and accuracy is key within our management systems. Confident communication skills: you will be dealing with all personnel levels within our business, from field operatives to senior directors. The ability to communicate effectively is pivotal to this role. Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs What can Glendale offer you? Competitive salary Incremental annual leave Free gym membership for you and a nominated person Hybrid Working Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Pension scheme Company sick pay Genuine career progression Continuous professional development
Jun 04, 2025
Full time
Planning & System Lead Location - Chorley, with an option for remote / hybrid working arrangements to suit. Salary - £30,000 plus benefits Are you organised with a grounds maintenance or logistics background? Proactive? Analytical? Glimpse into the Role Awaiting You At Glendale we have a great opportunity for a Planning & Systems Lead. You will be part of our nationwide Systems Team, supporting the overall business, and its fast growing Commercial Division, with the optimisation of the operations through the use of the company's own management systems and technology. The role provides a vital link between operational contract management, systems and the senior management team. You will receive full in-house training but will need to demonstrate competence and confidence with data management and analysis. You will play an ongoing role in the development of the systems and their features. Most importantly, you will be joining a company that can offer valuable career prospects and believes in investing in its people. About Glendale Glendale is a family owned company delivering 'green services' throughout Great Britain. Glendale's activities include grounds management, landscaping, countryside/estates management, horticulture and arboriculture. Glendale is the leading business in the green sector winning Grounds Maintenance Company of the year and Supreme Business of the year 2025. Founded in 1989, Glendale has had a long and successful history in providing grounds maintenance services to local authorities and other private sector customers. Glendale is proud of its reputation as a high quality service provider and in addition to grounds maintenance, delivers a wide range of green services including countryside and estate management, landscaping, tree services and arboriculture. Revenues of around £70 million are expected in 2025. Public sector contracts remain the core business, whilst the commercial division amounts to an increasing percentage of Glendale's total business and a strategic focus. The Glendale brand is strong and the majority of the company's revenues are generated from grounds management and countryside activities that operate term contracts with public sector clients. The current business strategy includes an objective to grow the order book to £250 million. Committed to the environment, Glendale is a Carbon Neutral business that seeks to improve the environment through our activities and go above and beyond to ensure that the planet is not adversely affected by our business. From ensuring local parks and open spaces are maintained to a high standard, to tree safety through our arboricultural teams, to saving mature trees through our Civic Trees business and ensuring sustainable design through our landscape architecture practice. Glendale offered the full range of landscape services from one unique source of professional. The Scheduling Service Coordinator will focus day to day on the following tasks: Providing a first line of contact for Contract Managers, competently dealing with any system issues that arise and directing queries appropriately. Updating Glendale management systems such as Glendale Live to ensure data accuracy and contract compliance. Optimising routing efficiency for existing business using the "Routing Alpha" algorithm Analysing operational performance and system compliance. Using bespoke, intelligence based dashboard reports to assess current performance levels and identify where action is required to enhance / facilitate improved operational performance. Assisting with operational route planning for new business. Providing training for the operational management teams and staff in correct use of the systems To build relationships with key Stakeholders to understand client / site requirements and specifications. Build a technical knowledge bank, to provide guidance and knowledge for scheduling and routing. To proactively identify any potential areas of improvement and propose improved ways of working. Ensuring that the teams deliver to agreed ways of working and follow the process. To accurately review pre planned maintenance schedules and discuss any improvements with Management. To provide knowledge and support, including data and trend analysis. The Candidate Qualifications, Knowledge and Skills The successful applicant will have the following: Strong IT skills: experienced in using Google and MS Office software with particular competency in Google Sheets / MS Excel. An eye for detail: data management and accuracy is key within our management systems. Confident communication skills: you will be dealing with all personnel levels within our business, from field operatives to senior directors. The ability to communicate effectively is pivotal to this role. Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs What can Glendale offer you? Competitive salary Incremental annual leave Free gym membership for you and a nominated person Hybrid Working Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Pension scheme Company sick pay Genuine career progression Continuous professional development