We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. For this role we are looking for a French/German speaker and Dutch knowledge would be advantageous. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period. UK - Manchester, Colchester, Leamington Spa, London, or Edinburgh Responsibilities Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy. Process E tickets and other required travel documentation in accordance with client profiles. Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel. Give clients accurate information pertaining to their planned itinerary. Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines. Put customers first and deliver the best possible service at all times. Adhere to all relevant policies, operating procedures and standards at all times. Attend staff meetings and training sessions as required. Always work with due care and attention to ensure the personal safety of yourself and others. Carry out any other role or task that is commensurate with the spirit and purpose of this job description. Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline). Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global. Ensure that the profile and booking systems are 100% accurate and up to date all the time. Monitor and Action personal and Team Queues. Ensure that all tickets are issued within specified deadlines. Calculate and process refunds within 24 hours of a cancellation. Arranging hotel billbacks. Rail refunds and enquiries. Give training, advice and support to new members of staff.
Feb 28, 2026
Full time
We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. For this role we are looking for a French/German speaker and Dutch knowledge would be advantageous. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period. UK - Manchester, Colchester, Leamington Spa, London, or Edinburgh Responsibilities Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy. Process E tickets and other required travel documentation in accordance with client profiles. Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel. Give clients accurate information pertaining to their planned itinerary. Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines. Put customers first and deliver the best possible service at all times. Adhere to all relevant policies, operating procedures and standards at all times. Attend staff meetings and training sessions as required. Always work with due care and attention to ensure the personal safety of yourself and others. Carry out any other role or task that is commensurate with the spirit and purpose of this job description. Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline). Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global. Ensure that the profile and booking systems are 100% accurate and up to date all the time. Monitor and Action personal and Team Queues. Ensure that all tickets are issued within specified deadlines. Calculate and process refunds within 24 hours of a cancellation. Arranging hotel billbacks. Rail refunds and enquiries. Give training, advice and support to new members of staff.
We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period. Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy. Process E tickets and other required travel documentation in accordance with client profiles. Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel. Give clients accurate information pertaining to their planned itinerary. Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines. Good written communication skills as job role is predominately email based. Good Active Listener Qualities Confident Personable Able to quickly build trust Ambition & drive to do the best Proactive Adaptable Ability to think calmly & laterally Other Requirements Able to work between hours of 8am - 6pm - on a rota basis Able to attend out-of-hours training/presentations Some bank holiday work may be required Home workers - Monthly Office visits Other Accountabilities Put customers first and deliver the best possible service at all times. Adhere to all relevant policies, operating procedures and standards at all times. Attend staff meetings and training sessions as required. Always work with due care and attention to ensure the personal safety of yourself and others. Carry out any other role or task that is commensurate with the spirit and purpose of this job description. Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline). Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global. Ensure that the profile and booking systems are 100% accurate and up to date all the time. Monitor and Action personal and Team Queues Ensure that all tickets are issued within specified deadlines. Calculate and process refunds within 24 hours of a cancellation. Arranging hotel billbacks. Rail refunds and enquiries Give training, advice and support to new members of staff.
Feb 27, 2026
Full time
We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period. Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy. Process E tickets and other required travel documentation in accordance with client profiles. Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel. Give clients accurate information pertaining to their planned itinerary. Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines. Good written communication skills as job role is predominately email based. Good Active Listener Qualities Confident Personable Able to quickly build trust Ambition & drive to do the best Proactive Adaptable Ability to think calmly & laterally Other Requirements Able to work between hours of 8am - 6pm - on a rota basis Able to attend out-of-hours training/presentations Some bank holiday work may be required Home workers - Monthly Office visits Other Accountabilities Put customers first and deliver the best possible service at all times. Adhere to all relevant policies, operating procedures and standards at all times. Attend staff meetings and training sessions as required. Always work with due care and attention to ensure the personal safety of yourself and others. Carry out any other role or task that is commensurate with the spirit and purpose of this job description. Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline). Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global. Ensure that the profile and booking systems are 100% accurate and up to date all the time. Monitor and Action personal and Team Queues Ensure that all tickets are issued within specified deadlines. Calculate and process refunds within 24 hours of a cancellation. Arranging hotel billbacks. Rail refunds and enquiries Give training, advice and support to new members of staff.
A leading travel services provider is seeking an experienced Business Travel Consultant to join their expanding operations team. This hybrid role offers flexibility, requiring 3 days in the office and 2 days at home following training. Responsibilities include managing inquiries, processing documents, and providing clients with travel options and support to ensure the best service. Ideal candidates should be proactive and adaptable, with excellent communication skills. Training and occasional bank holiday work may be necessary.
Feb 27, 2026
Full time
A leading travel services provider is seeking an experienced Business Travel Consultant to join their expanding operations team. This hybrid role offers flexibility, requiring 3 days in the office and 2 days at home following training. Responsibilities include managing inquiries, processing documents, and providing clients with travel options and support to ensure the best service. Ideal candidates should be proactive and adaptable, with excellent communication skills. Training and occasional bank holiday work may be necessary.