Mustard Tree
ABOUT MUSTARD TREE At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope. We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence. Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future. ROLE PURPOSE This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training. The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills. This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery. This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants progression. Key Competencies 1. World Class Welcome and Customer Service Deliver Work Placement and Employment service across Salford appropriate to participants needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience . Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners) Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation. Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience. Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services. 2. Proactive in Living and Sharing our Culture, Values and Behaviours Consistently model Mustard Tree s values, culture and expected behaviours in all interactions with participants, colleagues and partners. Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice. Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs. Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments. 3. Courage in Problem Solving and Embracing Change to Meet Needs Identify barriers affecting participant progression and respond to reduce/remove the barriers Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support. Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes 4. Confident in Safeguarding and Incident Management Manage situations calmly and professionally, maintaining dignity and safety for all. Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately. Work collaboratively with colleagues, contributing to case discussions and team meetings Complete and maintain accurate documentation, incident forms, and risk records. Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision. 5. Skilled in Reporting Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact. Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support. Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring. 6. Positive Management of Stakeholders, Partners and Supporters Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations. Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering. Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations. Match participants to placements aligned with their interests, goals, and support needs. Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively. General Duties Work in line with organisational policies, procedures, and values. Support colleagues and provide cover across services and sites when required. Take responsibility for professional development and ongoing learning. Act as a positive ambassador for the organisation internally and externally. Contribute to environmental responsibility through day-to-day working practices. Undertake any other duties appropriate to the role as required. What we are looking for. Person Specification Minimum of two years frontline experience supporting adults, including vulnerable individuals. - Essential Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential Understanding of employability pathways, training provision, and labour market opportunities. - Essential Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential Good interpersonal skills, including verbal and written communication skills. - Essential Degree-level qualification and/or equivalent experience in responsible roles. - Desirable Strong time management and administration skills, with the ability to multitask - Essential Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable Why Work for Mustard Tree Working at Mustard Tree is more than a job - it s an opportunity to be part of a community that is changing lives every day. Our Culture A values-led organisation where compassion, dignity, and respect guide everything we do A supportive and collaborative team environment where your voice matters A place where lived experience is valued and people are encouraged to bring their whole selves to work A strong sense of purpose, with the opportunity to see the real impact of your work What We Offer A meaningful role where you can make a tangible difference in people s lives Opportunities for learning, development, and progression, including access to training and mentoring A flexible and supportive approach to working, with consideration for work-life balance 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday Employer pension contribution Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work. How to Apply Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you. This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.
ABOUT MUSTARD TREE At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope. We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence. Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future. ROLE PURPOSE This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training. The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills. This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery. This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants progression. Key Competencies 1. World Class Welcome and Customer Service Deliver Work Placement and Employment service across Salford appropriate to participants needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience . Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners) Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation. Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience. Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services. 2. Proactive in Living and Sharing our Culture, Values and Behaviours Consistently model Mustard Tree s values, culture and expected behaviours in all interactions with participants, colleagues and partners. Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice. Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs. Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments. 3. Courage in Problem Solving and Embracing Change to Meet Needs Identify barriers affecting participant progression and respond to reduce/remove the barriers Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support. Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes 4. Confident in Safeguarding and Incident Management Manage situations calmly and professionally, maintaining dignity and safety for all. Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately. Work collaboratively with colleagues, contributing to case discussions and team meetings Complete and maintain accurate documentation, incident forms, and risk records. Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision. 5. Skilled in Reporting Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact. Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support. Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring. 6. Positive Management of Stakeholders, Partners and Supporters Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations. Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering. Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations. Match participants to placements aligned with their interests, goals, and support needs. Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively. General Duties Work in line with organisational policies, procedures, and values. Support colleagues and provide cover across services and sites when required. Take responsibility for professional development and ongoing learning. Act as a positive ambassador for the organisation internally and externally. Contribute to environmental responsibility through day-to-day working practices. Undertake any other duties appropriate to the role as required. What we are looking for. Person Specification Minimum of two years frontline experience supporting adults, including vulnerable individuals. - Essential Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential Understanding of employability pathways, training provision, and labour market opportunities. - Essential Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential Good interpersonal skills, including verbal and written communication skills. - Essential Degree-level qualification and/or equivalent experience in responsible roles. - Desirable Strong time management and administration skills, with the ability to multitask - Essential Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable Why Work for Mustard Tree Working at Mustard Tree is more than a job - it s an opportunity to be part of a community that is changing lives every day. Our Culture A values-led organisation where compassion, dignity, and respect guide everything we do A supportive and collaborative team environment where your voice matters A place where lived experience is valued and people are encouraged to bring their whole selves to work A strong sense of purpose, with the opportunity to see the real impact of your work What We Offer A meaningful role where you can make a tangible difference in people s lives Opportunities for learning, development, and progression, including access to training and mentoring A flexible and supportive approach to working, with consideration for work-life balance 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday Employer pension contribution Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work. How to Apply Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you. This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.
Mustard Tree
Role Purpose The Deputy Support Manager is responsible for the effective day-to-day leadership of frontline support services, ensuring a consistently warm, inclusive, and professional experience for everyone engaging with Mustard Tree. This role plays a critical part in delivering a Mustard Tree Welcome a trauma-informed, non-judgemental, and person-centred approach that ensures every individual feels seen, heard, valued, and safe from their first point of contact. You will lead a proactive and positive team to deliver exceptional client care across both in-person and digital channels (including phone, email, and internal systems), ensuring services are accessible, responsive, and delivered with dignity. Through strong leadership, clear communication, and effective management, you will ensure the reception environment runs smoothly, maintains high standards of safeguarding and service delivery, and contributes meaningfully to Mustard Tree s mission to support people facing poverty and crisis. Key Competencies World Class Welcome and Customer Service Deliver and role model a Mustard Tree Welcome that is compassionate, trauma-informed, inclusive, and non-judgemental. Ensure all individuals are greeted in a way that promotes dignity, respect, and belonging. Maintain a rota that provides reception and support coverage from 8am 4pm, ensuring accessibility for staff, volunteers, and members at all times. Lead the team to provide a high-quality, consistent welcome across all channels, including face-to-face, telephone and email and digital systems Ensure digital communication is timely, professional, and empathetic, with accurate information recorded on TreeSalt. Support individuals to access services confidently through clear communication, reassurance, and effective signposting. Proactive in Living and Sharing our Culture, Values and Behaviours Take ownership of maintaining a professional, organised, and calm reception environment at all times. Ensure the reception environment is welcoming, safe, and accessible. Mentor and support Freedom volunteers, ensuring they are confident, capable, and aligned with service standards. Courage in Problem Solving and Embracing Change to Meet Needs Identify areas for improvement and proactively implement solutions to enhance service delivery. Take ownership of operational decision-making within the reception area, including rota management, workflow prioritisation, and service adjustments. Ensure systems and processes are used effectively to maintain a smooth, efficient service. Confident in Safeguarding and Incident Management Act as a safeguarding lead within the reception environment, ensuring all concerns are recognised, recorded, and escalated appropriately. Maintain a strong awareness of risk, responding calmly and effectively to challenging or complex situations, supporting to minimise incidents. Support individuals in distress with empathy and professionalism, ensuring appropriate boundaries and escalation. Ensure confidentiality and data protection standards are upheld at all times. Demonstrate resilience, maintaining professionalism, positivity, and emotional awareness in a fast-paced and challenging environment. Skilled in Analysing Impact and Reporting Oversee and monitor registrations, identifying trends and ensuring fair access to services such as the Community Shop. Deliver a minimum of 20 weekly support appointments, ensuring timely access and reducing waiting times for individuals in need. Collect a minimum of 2 case studies per month to evidence impact and inform service development. Conduct monthly audits with the Service Manager to ensure high standards across: Data input and use of TreeSalt Paperwork accuracy and compliance Quality and consistency of the welcome experience Positive Management of Stakeholders, Partners and Supporters Support case management processes alongside the Service Manager, ensuring coordinated and effective support for individuals. Develop and maintain relationships with other services, ensuring clear navigation and warm handover for clients. Support individuals to access services confidently through clear communication, reassurance, and effective signposting. Regularly review feedback from comments books and satisfaction surveys, embedding learning into service improvements. Insight in Finances and Expenditure Support effective use of resources, identifying efficiencies and ensuring services are delivered within agreed budgets where applicable. Work with operational teams to manage stock given using the 40% gifting model in the community shop. Monitor the use of the hardship fund from reception, providing small grants to people in crisis via existing processes. Developing Accountability and Inspiring our Teams Lead, supervise, and motivate the Support teams, including volunteers. Act as the central coordination point for reception, ensuring alignment between services, teams, and daily operations Conduct regular 1:1s, setting clear expectations, supporting wellbeing, and addressing performance proactively. Ensure all data input is completed by the support staff time within expected guidelines, including communication of risk and safeguarding. Identify skills gaps and ensure appropriate training and development, including: Motivational interviewing Trauma-informed practice Deliver consistent communication through: Daily morning briefing. Monthly team meetings and updates Delegate tasks effectively while maintaining overall accountability for team performance. General Work Duties Support Freedom trainees to develop skills and behaviours and feel part of the community. Work within health and safety guidelines and Mustard Tree policies and procedures Supporting other staff and departments and provide practical relief cover for workstreams. Take responsibility for professional development, attending training courses as required. Leading by example, embodying Mustard Tree values and represent the charity as required. Contribute towards being an environmentally responsible organisation as part of day-to-day activities including recycling and supporting paper-lite practices. Other tasks and duties relevant to the role as required by the organisation.
Role Purpose The Deputy Support Manager is responsible for the effective day-to-day leadership of frontline support services, ensuring a consistently warm, inclusive, and professional experience for everyone engaging with Mustard Tree. This role plays a critical part in delivering a Mustard Tree Welcome a trauma-informed, non-judgemental, and person-centred approach that ensures every individual feels seen, heard, valued, and safe from their first point of contact. You will lead a proactive and positive team to deliver exceptional client care across both in-person and digital channels (including phone, email, and internal systems), ensuring services are accessible, responsive, and delivered with dignity. Through strong leadership, clear communication, and effective management, you will ensure the reception environment runs smoothly, maintains high standards of safeguarding and service delivery, and contributes meaningfully to Mustard Tree s mission to support people facing poverty and crisis. Key Competencies World Class Welcome and Customer Service Deliver and role model a Mustard Tree Welcome that is compassionate, trauma-informed, inclusive, and non-judgemental. Ensure all individuals are greeted in a way that promotes dignity, respect, and belonging. Maintain a rota that provides reception and support coverage from 8am 4pm, ensuring accessibility for staff, volunteers, and members at all times. Lead the team to provide a high-quality, consistent welcome across all channels, including face-to-face, telephone and email and digital systems Ensure digital communication is timely, professional, and empathetic, with accurate information recorded on TreeSalt. Support individuals to access services confidently through clear communication, reassurance, and effective signposting. Proactive in Living and Sharing our Culture, Values and Behaviours Take ownership of maintaining a professional, organised, and calm reception environment at all times. Ensure the reception environment is welcoming, safe, and accessible. Mentor and support Freedom volunteers, ensuring they are confident, capable, and aligned with service standards. Courage in Problem Solving and Embracing Change to Meet Needs Identify areas for improvement and proactively implement solutions to enhance service delivery. Take ownership of operational decision-making within the reception area, including rota management, workflow prioritisation, and service adjustments. Ensure systems and processes are used effectively to maintain a smooth, efficient service. Confident in Safeguarding and Incident Management Act as a safeguarding lead within the reception environment, ensuring all concerns are recognised, recorded, and escalated appropriately. Maintain a strong awareness of risk, responding calmly and effectively to challenging or complex situations, supporting to minimise incidents. Support individuals in distress with empathy and professionalism, ensuring appropriate boundaries and escalation. Ensure confidentiality and data protection standards are upheld at all times. Demonstrate resilience, maintaining professionalism, positivity, and emotional awareness in a fast-paced and challenging environment. Skilled in Analysing Impact and Reporting Oversee and monitor registrations, identifying trends and ensuring fair access to services such as the Community Shop. Deliver a minimum of 20 weekly support appointments, ensuring timely access and reducing waiting times for individuals in need. Collect a minimum of 2 case studies per month to evidence impact and inform service development. Conduct monthly audits with the Service Manager to ensure high standards across: Data input and use of TreeSalt Paperwork accuracy and compliance Quality and consistency of the welcome experience Positive Management of Stakeholders, Partners and Supporters Support case management processes alongside the Service Manager, ensuring coordinated and effective support for individuals. Develop and maintain relationships with other services, ensuring clear navigation and warm handover for clients. Support individuals to access services confidently through clear communication, reassurance, and effective signposting. Regularly review feedback from comments books and satisfaction surveys, embedding learning into service improvements. Insight in Finances and Expenditure Support effective use of resources, identifying efficiencies and ensuring services are delivered within agreed budgets where applicable. Work with operational teams to manage stock given using the 40% gifting model in the community shop. Monitor the use of the hardship fund from reception, providing small grants to people in crisis via existing processes. Developing Accountability and Inspiring our Teams Lead, supervise, and motivate the Support teams, including volunteers. Act as the central coordination point for reception, ensuring alignment between services, teams, and daily operations Conduct regular 1:1s, setting clear expectations, supporting wellbeing, and addressing performance proactively. Ensure all data input is completed by the support staff time within expected guidelines, including communication of risk and safeguarding. Identify skills gaps and ensure appropriate training and development, including: Motivational interviewing Trauma-informed practice Deliver consistent communication through: Daily morning briefing. Monthly team meetings and updates Delegate tasks effectively while maintaining overall accountability for team performance. General Work Duties Support Freedom trainees to develop skills and behaviours and feel part of the community. Work within health and safety guidelines and Mustard Tree policies and procedures Supporting other staff and departments and provide practical relief cover for workstreams. Take responsibility for professional development, attending training courses as required. Leading by example, embodying Mustard Tree values and represent the charity as required. Contribute towards being an environmentally responsible organisation as part of day-to-day activities including recycling and supporting paper-lite practices. Other tasks and duties relevant to the role as required by the organisation.
