Bright Purple

Customer Success Manager B2B SaaS Scale-Up High Impact Role Bright Purple are working with a fast-growing B2B SaaS business in Glasgow (3 days onsite) looking to hire a Customer Success Manager to take full ownership of the post-sale customer journey. You will be the go-to for customers from onboarding through to long-term success, working directly with the CEO and playing a key role in shaping how customer experience scales as the business grows. What you will be doing: Owning onboarding end-to-end, from handover to go-live with clear plans, timelines, and success metrics Delivering training, documentation, and setup to fully enable customers on the platform Managing escalations and resolving issues, working closely with support, product, and engineering Leading customer-facing delivery across scope, milestones, risks, and reporting Running regular success reviews to drive adoption, retention, and growth Acting as the voice of the customer internally, influencing product direction What we are looking for: Experience in Customer Success, Account Management, or Implementation within a SaaS environment Strong project management skills, able to juggle multiple customers and workstreams Excellent communication skills, translating technical concepts for non-technical stakeholders Experience with tools such as HubSpot, Jira, Intercom, or Zendesk Comfortable working cross-functionally in a fast-paced, scale-up environment Proactive, calm under pressure, and genuinely customer-first Why this role? Direct access to leadership, reporting into the CEO Real influence on how Customer Success is built and scaled Fast-growing SaaS business with strong momentum If you're someone who thrives on ownership, enjoys building structure in a scaling environment, and wants to make a visible impact then this is worth a conversation. Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.