The Charity For Civil Servants
The Talent Set are delighted to be working with The Charity for Civil Servants to find their Supporter Acquisition Manager. The charity offers a flexible working environment with hybrid working 2 days per week from their office in Cheam, Surrey. Working alongside colleagues across the Charity, the Supporter Acquisition Manager will play a key role in driving growth in new supporters and income, innovating, developing and delivering products and campaigns that inspire their audiences and underpinning the Charity s work through growing sustainable income. Key Responsibilities: • Supported by the Head of Individual Giving and Legacy, and working with your team, you will drive the development and implementation of a multi-channel acquisition strategy. This will drive lead generation and acquisition of new supporters, growing the charity s base of supporters, planning, testing and refining approaches to build a scalable programme which delivers volume whilst maximising long-term ROI. • Identify opportunities to engage key audiences at moments that matter, such as inductions, promotions, training and development programmes, transfers, secondments and retirements, working in collaboration with colleagues and in partnership with external stakeholders to design and implement new approaches. • Work with the appointed agency to develop a regular giving proposition that delivers a strong sense of community across supporters and the Civil Service; valuing those who function as custodians of the nation and each other. • Work with organisational processes and develop strong project governance to launch supporter acquisition activities across our product range, including but not limited to; Direct Mail, email, telemarketing, social & digital activity and events. • Manage the Supporter Acquisition budget, ensuring income and expenditure budgets and forecasts are achieved with any critical variances being reported promptly. • Working with the Supporter Engagement team develop and implement a cross-channel programme of regular impact stewardship for new donors designed to engage, retain and inspire future support, with a focus on payroll and direct debit donors. • Work with the Supporter Engagement team to implement key cross-sell opportunities to our current donors through insight-driven customer journeys. • Manage and grow the Charity s payroll giving programme and represent the Charity as needed in key sector forums on payroll giving. • Manage the Donor Acquisition Officer to continue to expand our lottery programme as well as introduce new methods of engagement. Person Specification: • Demonstrable experience of developing and delivering successful donor acquisition programmes across a range of marketing channels. • Understanding of digital platforms and how to maximise them for the benefits of fundraising and supporter engagement. • Understanding of fundraising performance metrics and KPIs, with experience of interpreting campaign analysis and supporter insight to drive continuous improvement. • Understanding and experience of payroll giving and working with with Professional Fundraising Organisations and Payroll Giving Agencies. • Understanding of audience segmentation and its application for campaign targeting. • Experience of creating and delivering an effective case for support for potential donors, with demonstrable results. To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Talent Set are delighted to be working with The Charity for Civil Servants to find their Supporter Acquisition Manager. The charity offers a flexible working environment with hybrid working 2 days per week from their office in Cheam, Surrey. Working alongside colleagues across the Charity, the Supporter Acquisition Manager will play a key role in driving growth in new supporters and income, innovating, developing and delivering products and campaigns that inspire their audiences and underpinning the Charity s work through growing sustainable income. Key Responsibilities: • Supported by the Head of Individual Giving and Legacy, and working with your team, you will drive the development and implementation of a multi-channel acquisition strategy. This will drive lead generation and acquisition of new supporters, growing the charity s base of supporters, planning, testing and refining approaches to build a scalable programme which delivers volume whilst maximising long-term ROI. • Identify opportunities to engage key audiences at moments that matter, such as inductions, promotions, training and development programmes, transfers, secondments and retirements, working in collaboration with colleagues and in partnership with external stakeholders to design and implement new approaches. • Work with the appointed agency to develop a regular giving proposition that delivers a strong sense of community across supporters and the Civil Service; valuing those who function as custodians of the nation and each other. • Work with organisational processes and develop strong project governance to launch supporter acquisition activities across our product range, including but not limited to; Direct Mail, email, telemarketing, social & digital activity and events. • Manage the Supporter Acquisition budget, ensuring income and expenditure budgets and forecasts are achieved with any critical variances being reported promptly. • Working with the Supporter Engagement team develop and implement a cross-channel programme of regular impact stewardship for new donors designed to engage, retain and inspire future support, with a focus on payroll and direct debit donors. • Work with the Supporter Engagement team to implement key cross-sell opportunities to our current donors through insight-driven customer journeys. • Manage and grow the Charity s payroll giving programme and represent the Charity as needed in key sector forums on payroll giving. • Manage the Donor Acquisition Officer to continue to expand our lottery programme as well as introduce new methods of engagement. Person Specification: • Demonstrable experience of developing and delivering successful donor acquisition programmes across a range of marketing channels. • Understanding of digital platforms and how to maximise them for the benefits of fundraising and supporter engagement. • Understanding of fundraising performance metrics and KPIs, with experience of interpreting campaign analysis and supporter insight to drive continuous improvement. • Understanding and experience of payroll giving and working with with Professional Fundraising Organisations and Payroll Giving Agencies. • Understanding of audience segmentation and its application for campaign targeting. • Experience of creating and delivering an effective case for support for potential donors, with demonstrable results. To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Charity For Civil Servants
The Talent Set are delighted to be working with The Charity for Civil Servants to find their Legacy Marketing Manager. This is a part time role, working 21 hours per week. The charity offers a flexible working environment from their office in Cheam, Surrey with hybrid and remote options available. The Legacy Manager will play a key role in delivering the legacy programme; developing and implementing campaigns and initiatives to encourage and steward enquirers, pledgers and those who give a gift in their will. Having worked with a consultant to develop a strategy, proposition, guide and free will offer we are looking for the right person to lead and grow the legacy programme Key Responsibilities: • Drive the development and implementation of the Legacy strategy, ensuring cross organisational engagement & collaboration. • Manage the Legacy budget, ensuring income and expenditure targets are achieved. • Grow the legacy pipeline through innovative and creative legacy campaigns and promotion. • Create and manage supporter journeys that increase trust, satisfaction and lifetime value. • Develop standard operating procedures and maintain compliant supporter records. • Create, monitor and report on key performance indicators. • Work with colleagues develop and articulate a legacy audience insight strategy that can be used to improve the effectiveness of marketing. • Collaborate with colleagues across the Charity to create impactful legacy-related content, such as case studies, testimonials, newsletters, and website materials that convey the importance of legacy giving and its long-term impact. • Work with and manage relevant suppliers e.g., free will provision and telemarketing. • Manage stewardship and deliver to external and internal service level agreements. Person Specification: • Demonstrable experience in leading legacy fundraising programmes. • Experience in end-to-end management of legacy marketing campaigns, designed to engage and retain supporters or customers and drive income. • Managing events and engagement with supporters, preferably with a focus on legacy. • Experience of developing and optimising integrated customer or supporter journeys and of developing, monitoring and refining processes. • Understanding of performance metrics, KPIs and campaign analysis and ability to use insight and research to inform business decisions. • Experience consulting on, drafting, recommending, and then presenting, strategic reports for senior stakeholders, with evidence and supporting materials for effective decision-making. To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Talent Set are delighted to be working with The Charity for Civil Servants to find their Legacy Marketing Manager. This is a part time role, working 21 hours per week. The charity offers a flexible working environment from their office in Cheam, Surrey with hybrid and remote options available. The Legacy Manager will play a key role in delivering the legacy programme; developing and implementing campaigns and initiatives to encourage and steward enquirers, pledgers and those who give a gift in their will. Having worked with a consultant to develop a strategy, proposition, guide and free will offer we are looking for the right person to lead and grow the legacy programme Key Responsibilities: • Drive the development and implementation of the Legacy strategy, ensuring cross organisational engagement & collaboration. • Manage the Legacy budget, ensuring income and expenditure targets are achieved. • Grow the legacy pipeline through innovative and creative legacy campaigns and promotion. • Create and manage supporter journeys that increase trust, satisfaction and lifetime value. • Develop standard operating procedures and maintain compliant supporter records. • Create, monitor and report on key performance indicators. • Work with colleagues develop and articulate a legacy audience insight strategy that can be used to improve the effectiveness of marketing. • Collaborate with colleagues across the Charity to create impactful legacy-related content, such as case studies, testimonials, newsletters, and website materials that convey the importance of legacy giving and its long-term impact. • Work with and manage relevant suppliers e.g., free will provision and telemarketing. • Manage stewardship and deliver to external and internal service level agreements. Person Specification: • Demonstrable experience in leading legacy fundraising programmes. • Experience in end-to-end management of legacy marketing campaigns, designed to engage and retain supporters or customers and drive income. • Managing events and engagement with supporters, preferably with a focus on legacy. • Experience of developing and optimising integrated customer or supporter journeys and of developing, monitoring and refining processes. • Understanding of performance metrics, KPIs and campaign analysis and ability to use insight and research to inform business decisions. • Experience consulting on, drafting, recommending, and then presenting, strategic reports for senior stakeholders, with evidence and supporting materials for effective decision-making. To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Charity For Civil Servants
Sutton, Surrey
The Charity for Civil Servants is currently looking for a passionate Community Fundraising Manager to lead and develop our Community Fundraising programme. This team exists to provide a quality experience for supporters who want to organise their own fundraising, take part in third party organised events, or charity-driven mass participation events & campaigns. As part of the wider Relationship Fundraising business unit, this role will be pivotal in helping to drive growth and reach within a welcoming and supportive team. There is significant scope to grow in your role and develop your career, plus you'll get to work across a variety of projects. As a charity, we are here for the Civil Service community, listening without judgement and offering practical, financial and emotional support to people who come to us for help. With new fundraising initiatives coming up, development investment secured for the future, this is an exciting time to join our growing and ambitious team. Community Fundraising Manager Responsibilities: • Supporting the team in developing and delivering a portfolio of fundraising products and programmes, including third party events, digital 'always on' products and mass participation campaigns. • Line managing a small team and supporting their on-going development. • Researching, presenting and implementing new ideas while staying ahead of sector trends within Community Fundraising and Events. • Building strong relationships both internally and externally and giving an excellent level of supporter care to our supporters in order to maximise impact. • Managing and developing activity project plans and assisting in managing relevant activity budgets. Community Fundraising Manager Requirements: To be considered for this role you will be able to show demonstrable experience of building strong internal and external relationships at all levels as well as of creating mass participation fundraising campaigns from concept to delivery, including digital elements. You will also have experience managing and supporting a team within the workplace, and supporters taking part in third party events. Experience of delivering excellent supporter experience and understanding best practice in supporter development is also important as is working with charity CRM to manage relationships. The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor. About Us: The Charity for Civil Servants is one of the largest occupational charities in the UK. We help civil servants, past and present, when times are tough, listening without judgement and offering practical, financial and emotional support. Location : Flexible (Head Office in Cheam, Surrey) Contract Type: Permanent Hours : Full Time, 36 per week Salary : circa £35,000 per annum In return, we can offer you excellent benefits including a health cash plan, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme. To apply please submit a CV and cover letter by 10pm on 28th November. Due to the current situation with Covid-19, all interviews will be conducted remotely. Strictly no agencies. You may have experience of the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Fundraising Manager, etc. Ref:
The Charity for Civil Servants is currently looking for a passionate Community Fundraising Manager to lead and develop our Community Fundraising programme. This team exists to provide a quality experience for supporters who want to organise their own fundraising, take part in third party organised events, or charity-driven mass participation events & campaigns. As part of the wider Relationship Fundraising business unit, this role will be pivotal in helping to drive growth and reach within a welcoming and supportive team. There is significant scope to grow in your role and develop your career, plus you'll get to work across a variety of projects. As a charity, we are here for the Civil Service community, listening without judgement and offering practical, financial and emotional support to people who come to us for help. With new fundraising initiatives coming up, development investment secured for the future, this is an exciting time to join our growing and ambitious team. Community Fundraising Manager Responsibilities: • Supporting the team in developing and delivering a portfolio of fundraising products and programmes, including third party events, digital 'always on' products and mass participation campaigns. • Line managing a small team and supporting their on-going development. • Researching, presenting and implementing new ideas while staying ahead of sector trends within Community Fundraising and Events. • Building strong relationships both internally and externally and giving an excellent level of supporter care to our supporters in order to maximise impact. • Managing and developing activity project plans and assisting in managing relevant activity budgets. Community Fundraising Manager Requirements: To be considered for this role you will be able to show demonstrable experience of building strong internal and external relationships at all levels as well as of creating mass participation fundraising campaigns from concept to delivery, including digital elements. You will also have experience managing and supporting a team within the workplace, and supporters taking part in third party events. Experience of delivering excellent supporter experience and understanding best practice in supporter development is also important as is working with charity CRM to manage relationships. The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor. About Us: The Charity for Civil Servants is one of the largest occupational charities in the UK. We help civil servants, past and present, when times are tough, listening without judgement and offering practical, financial and emotional support. Location : Flexible (Head Office in Cheam, Surrey) Contract Type: Permanent Hours : Full Time, 36 per week Salary : circa £35,000 per annum In return, we can offer you excellent benefits including a health cash plan, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme. To apply please submit a CV and cover letter by 10pm on 28th November. Due to the current situation with Covid-19, all interviews will be conducted remotely. Strictly no agencies. You may have experience of the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Fundraising Manager, etc. Ref:
