Paradigm
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team As Payments Lead, Customer Success , you will be a senior-level individual contributor responsible for driving Payments Product Adoption from onboarding to ongoing success. You will work closely with regional Payments CSMs, technical teams, and executive stakeholders to maximize key success metrics like Gross Dollar Retention (GDR), Net Dollar Retention (NDR), and NPS. Your expertise in payments workflows, industry best practices, and Fireblocks use cases will be critical in helping customers optimize their digital asset payment strategies. What You'll Do Drive post-sales payments success -across the customer lifecycle and journey in terms of onboarding, adoption, expansion, and retention efforts for payments customers. Drive Strategic KPIs - Improve GDR, NDR, and NPS through proactive engagement, design of operating processes, and CS optimization strategies. Stakeholder Management - Serve as a trusted advisor to payments executives, operations teams, and technical leads. Technical Enablement - Conduct technical workshops, deep-dive training, and solutioning sessions on Fireblocks payments capabilities. Executive Business Reviews (EBRs) - Lead data-driven reviews to showcase ROI and drive strategic alignment. Industry & Use Case Expertise - Leverage deep payments industry knowledge to consult on Fireblocks-specific payment flows. Cross-Functional Collaboration - Work closely with Product, Engineering, Sales, and Marketing to advocate for customer needs. What You'll Bring 8-10 years of experience in Payments or Payments Consulting and customer success. Background in top-tier payments companies (e.g., Visa, Mastercard, Stripe, PayPal) or Big 4 consulting (Deloitte, PwC, EY, KPMG) specializing in Payments. Deep knowledge of payments infrastructure, cross-border transactions, stablecoin settlements, and institutional payment workflows. Fluency in payments vernacular - Familiarity with concepts like real-time payments, on/off ramps, PSPs, settlement layers, interchange fees, and compliance in digital assets. Strong experience in technical enablement and business stakeholder management, with the ability to simplify complex topics for diverse audiences. Proven ability to lead strategic business reviews and optimize customer success metrics. Experience working in fast-paced, high-growth environments within fintech, crypto, or institutional payments. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team As Payments Lead, Customer Success , you will be a senior-level individual contributor responsible for driving Payments Product Adoption from onboarding to ongoing success. You will work closely with regional Payments CSMs, technical teams, and executive stakeholders to maximize key success metrics like Gross Dollar Retention (GDR), Net Dollar Retention (NDR), and NPS. Your expertise in payments workflows, industry best practices, and Fireblocks use cases will be critical in helping customers optimize their digital asset payment strategies. What You'll Do Drive post-sales payments success -across the customer lifecycle and journey in terms of onboarding, adoption, expansion, and retention efforts for payments customers. Drive Strategic KPIs - Improve GDR, NDR, and NPS through proactive engagement, design of operating processes, and CS optimization strategies. Stakeholder Management - Serve as a trusted advisor to payments executives, operations teams, and technical leads. Technical Enablement - Conduct technical workshops, deep-dive training, and solutioning sessions on Fireblocks payments capabilities. Executive Business Reviews (EBRs) - Lead data-driven reviews to showcase ROI and drive strategic alignment. Industry & Use Case Expertise - Leverage deep payments industry knowledge to consult on Fireblocks-specific payment flows. Cross-Functional Collaboration - Work closely with Product, Engineering, Sales, and Marketing to advocate for customer needs. What You'll Bring 8-10 years of experience in Payments or Payments Consulting and customer success. Background in top-tier payments companies (e.g., Visa, Mastercard, Stripe, PayPal) or Big 4 consulting (Deloitte, PwC, EY, KPMG) specializing in Payments. Deep knowledge of payments infrastructure, cross-border transactions, stablecoin settlements, and institutional payment workflows. Fluency in payments vernacular - Familiarity with concepts like real-time payments, on/off ramps, PSPs, settlement layers, interchange fees, and compliance in digital assets. Strong experience in technical enablement and business stakeholder management, with the ability to simplify complex topics for diverse audiences. Proven ability to lead strategic business reviews and optimize customer success metrics. Experience working in fast-paced, high-growth environments within fintech, crypto, or institutional payments. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .
Paradigm
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Looking for an industry-leading, secure digital asset platform, experiencing hypergrowth valued at $8 billion? Welcome to Fireblocks! Here's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2025, we serve over 2000 institutional customers, have secured the transfer of over $7 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale. Here's the bit about the opportunity: Our Business Development team are a key component to the success of our EMEA sales team at Fireblocks. You will be an early member of a growing global team, generating interest with qualified prospects in the Middle East using outbound and inbound tactics by positioning Fireblocks as the leader in the industry. At Fireblocks, you will have the opportunity to work with and be mentored by some of the top professionals within fintech and crypto. We will provide extensive product and sales training to set you up for success. It will be the most rewarding and fulfilling career move you will ever make. You'll be: Engaging with prospects via phone, personalized emails, and video conferencing. Identifying new accounts and qualifying new outbound and inbound sales opportunities. Working closely with Marketing to provide feedback on campaign performance, improve lead qualification, and lead scoring. Developing, testing and iterating outbound campaigns to drive new outbound opportunities. Partnering closely with Sales to strategically penetrate key accounts. Support the Sales Engineering team with product demonstrations Keeping detailed notes of activities and ensuring data cleanliness in Hubspot/Salesforce. Representing the company and educating prospects at trade shows, conferences, and private events. Some travel will be required. Based in Dubai or London You'll bring: Prior BDR/SDR experience within the technology sector, ideally software but this is not a must Experience building a pipeline by qualifying leads and developing opportunities. The initiative to seek out new ways of finding opportunities i.e. LinkedIn, Drift Ability to easily understand and pitch new products and technology, focusing on value prop. Natural curiosity and an eagerness to learn The ability to quickly adapt to change in a fast-paced environment Unafraid to fail and quickly owns up to it Fluent in Arabic is preferable We'd love for you to have financial services, fintech, blockchain, cybersecurity or crypto industry experience but it is not a requirement. We have a comprehensive onboarding and training program for all new employees. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Looking for an industry-leading, secure digital asset platform, experiencing hypergrowth valued at $8 billion? Welcome to Fireblocks! Here's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2025, we serve over 2000 institutional customers, have secured the transfer of over $7 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale. Here's the bit about the opportunity: Our Business Development team are a key component to the success of our EMEA sales team at Fireblocks. You will be an early member of a growing global team, generating interest with qualified prospects in the Middle East using outbound and inbound tactics by positioning Fireblocks as the leader in the industry. At Fireblocks, you will have the opportunity to work with and be mentored by some of the top professionals within fintech and crypto. We will provide extensive product and sales training to set you up for success. It will be the most rewarding and fulfilling career move you will ever make. You'll be: Engaging with prospects via phone, personalized emails, and video conferencing. Identifying new accounts and qualifying new outbound and inbound sales opportunities. Working closely with Marketing to provide feedback on campaign performance, improve lead qualification, and lead scoring. Developing, testing and iterating outbound campaigns to drive new outbound opportunities. Partnering closely with Sales to strategically penetrate key accounts. Support the Sales Engineering team with product demonstrations Keeping detailed notes of activities and ensuring data cleanliness in Hubspot/Salesforce. Representing the company and educating prospects at trade shows, conferences, and private events. Some travel will be required. Based in Dubai or London You'll bring: Prior BDR/SDR experience within the technology sector, ideally software but this is not a must Experience building a pipeline by qualifying leads and developing opportunities. The initiative to seek out new ways of finding opportunities i.e. LinkedIn, Drift Ability to easily understand and pitch new products and technology, focusing on value prop. Natural curiosity and an eagerness to learn The ability to quickly adapt to change in a fast-paced environment Unafraid to fail and quickly owns up to it Fluent in Arabic is preferable We'd love for you to have financial services, fintech, blockchain, cybersecurity or crypto industry experience but it is not a requirement. We have a comprehensive onboarding and training program for all new employees. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here .