Intapp

Director, Client Success, Legal Portfolio EMEALocation: Remote (UK) or hybrid (London office)About the roleThe Director, Legal Portfolio is a people leader on Intapp's Client Success team, responsible for inspiring, developing, and coaching a team of client success professionals to consistently deliver strong client outcomes with predictable results across the EMEA and APAC regions.This role sits at the intersection of team leadership and client strategy, ensuring your portfolio of enterprise legal accounts is healthy, growing, and realising the full value of their Intapp investment.Done well, this role turns a team into a high-performing unit and clients into long-term partners - firms that are expanding their use of the platform and influencing peers in their markets. The Director operates as a trusted advisor to client stakeholders and internal leaders alike, and serves as the connective tissue between their team, Sales, Product, and the broader business.What you'll doBuild and oversee a portfolio strategy that optimises account assignments, identifies client success opportunities, and ensures each client has a clear path to measurable outcomes.Drive regular business reviews with your team, using KPIs, coverage data, and risk signals to surface what's working and where to focus.Align with Sales segment leads on account-specific goals and ensure the team executes against shared objectives.Ensure your team engages the right stakeholders at the right level in every account.Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed.Lead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency.Own retention and support growth for your portfolio - driving renewal forecast accuracy, identifying at-risk renewals early, and developing success plays that extend client value in partnership with Sales.Lead proactive engagement models that increase product adoption and accelerate value realization across the full Intapp product suite and lifecycle.Coach the team to develop and share best practices, thought leadership content, and industry-specific guidance that supports the broader legal client community.Prioritise recruiting and building a team of strong performers - investing in hiring, onboarding, and developing talent as a core part of the role.Model and reinforce industry knowledge and product depth, creating a culture of continuous learning and client-facing credibility.What you'll bringRequired15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry.Proven ability to drive retention and support growth across a portfolio of enterprise accounts, including executive-level relationship management.Strong leadership and coaching skills: able to develop talent, set clear expectations, and hold a team accountable to results. Success leading and managing teams of at least 10.Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organisational dynamics.Experience with change management or developing adoption strategies for enterprise technology platforms.Strong analytical skills and the ability to synthesise input from multiple sources into clear recommendations for clients and internal stakeholders.Bachelor's degree.Ability to travel 20-30% of the year for client visits, team engagements, and industry events.PreferredFamiliarity with the Intapp product suite.Familiarity with upstream and downstream systems such as Microsoft 365 and marketing, business development, relationship intelligence, experience management, document, financial, or practice management systems.Experience in a publicly traded, growth-stage software company.Here, you will have the opportunity to:Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain or to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Principal Consultant , Implementation ServicesApplyremote type: Hybrid (Partially Remote)locations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: RPrincipal ConsultantDealcoundLondon -hybreidThe Principal Consultant is responsible for leading the most complex and high-impact enterprise client engagements. This role is centered on delivering excellence in client outcomes through strategic leadership, hands-on engagement, and deep cross-functional collaboration. Principal Consulting Leads serve as trusted advisors to both clients and internal stakeholders, drive innovation in delivery practices, and influence product evolution through structured feedback. They also play a critical role in advancing consulting capabilities across the organization by modeling best practices and leading strategic initiatives that elevate delivery performance. What you will do: Lead Strategic Enterprise Engagements Oversee the delivery of the largest and most complex client implementations, ensuring alignment with business objectives, delivery excellence, and long-term client success. Escalation Management & Risk Mitigation Provide direct leadership in resolving critical client issues, applying strategic thinking and cross-functional coordination to mitigate risk and maintain client confidence. Capability Development & Team Enablement Partner with Consulting Managers to design and implement scalable frameworks that support team development, knowledge sharing, and consistent delivery quality. Product Feedback & Innovation Advocacy Own the product feedback loop by representing client needs internally and collaborating with Product, Program Governance, and Architecture teams to influence roadmap and solution evolution. Strategic Delivery Initiatives Lead cross-functional initiatives that enhance delivery methodologies, improve operational efficiency, and drive innovation across the consulting organization. Pre-Sales & Scoping Leadership Contribute to pre-sales efforts by shaping solution scope, supporting order form development, and ensuring alignment between proposed deliverables and client expectations. Enterprise Collaboration & Thought Partnership Act as a strategic partner to internal teams, including Technology, Product, and Governance, to ensure cohesive execution across enterprise accounts. What you will need: 7+ years of experience in enterprise consulting, software implementation, or strategic client delivery roles. 5+ years of specialized experience in DealCloud CRM or 5+ years CRM experience in financial services, private equity, investment banking is required Proven success leading large-scale, complex client engagements with executive-level stakeholders. Strong escalation management skills with the ability to navigate ambiguity and drive resolution. Experience and willingness to execute mentoring and coaching programs within a consulting or professional services environment. Demonstrated ability to influence product strategy through structured feedback and client advocacy. Exceptional collaboration skills across cross-functional teams, including Technology, Product, and Governance. Excellent communication, facilitation, and leadership skills. Preferred Experience & Skills Advanced degree in Business Administration, Information Systems, or a related field. Deep domain expertise in private capital markets, financial services, or enterprise SaaS. Track record of leading strategic initiatives that resulted in measurable business impact. Experience working in a global delivery model with distributed teams and clients. What you will gain at Intapp: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to: Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain or to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Intapp is seeking a Principal Consultant, Implementation Services in London, UK. This role involves leading strategic client engagements, providing escalation management, and ensuring delivery excellence across enterprise accounts. The ideal candidate will have extensive experience in enterprise consulting and a strong grasp of DealCloud CRM, with proven success in leading large-scale projects. Intapp offers a modern work environment and opportunities for professional growth.

Intapp is seeking a Principal Consultant to join its Compliance Professional Services team, focusing on complex software implementations for professional services firms. The role entails leading project teams, conducting business process analyses, and delivering tailored client training. Ideal candidates should have significant experience in consultancy and compliance, as well as strong communication skills. This is a hybrid position that values professional growth and offers a collaborative work environment.

Principal ConsultantIntapp ComplianceIntapp is recruiting a Principal Consultant to join our Compliance Professional Services team. In this role, you will serve as a trusted functional lead on complex platform implementations, helping professional services firms - including legal, financial services, and accounting/consulting organizations - resolve real operational challenges through the configuration and deployment of Intapp Compliance software. Your work shapes how clients manage risk, meet their professional obligations, and run their businesses more effectively.Day to day, you will lead business process analysis, produce clear design documentation, deliver client training, and support cross-functional Intapp teams including Support, Customer Success, and Product. This is a hybrid or remote role that requires strong independent judgment, excellent communication skills, and hands-on experience with compliance processes and the needs of professional services industries.What you will do;As a Principal Consultant, you can expect to:Participate as the Functional Lead of a project team during the product/platform implementation, serving as the primary point of contact for clients on solution design, configuration, and deployment decisionsExecute business process analysis, evaluation, and design efforts to develop solutions that align the customer's operational and strategic goals, resolving challenges through the implementation, development, and configuration of Intapp Compliance softwareProduce organized, detailed, and clearly consumable design documentation capturing configuration decisions and supporting both client teams and internal delivery colleaguesSupport the project Technical Lead in the implementation of the customer's designDeliver tailored product/platform training to client stakeholders on configured solutions, ensuring they are equipped to adopt and sustain the platformAct as trusted advisor and subject matter expert to the customerCollaborate across Intapp functions, including Support, Customer Success, and Product to share knowledge, maintain implementation collateral, and contribute to continuous improvementWhat you will need;Intapp is looking for intellectually curious, self-motivated professionals with a passion for professional services industries. To apply, you will ideally have:8+ years of experience as a consultant or business analyst, with a track record of delivering complex software implementations or business transformation projects5+ years of experience in a Compliance or IT role supporting business activities in a professional services firm12+ years of related work experience overallA strong understanding of compliance processes and the operational needs of professional services firms in industries such as legal, financial services, and accounting/consultingFamiliarity with Intapp Compliance software or comparable compliance platforms is a significant advantage and preferenceOrganized, disciplined, and flexible independent professional with a strong ability to task-switch and manage multiple competing projectsEmotionally intelligent, engaged listener, and thoughtful communicator with exceptional written and verbal skillsStrong communicator, personable, collaborative, and able to engage credibly with senior client stakeholdersDemonstrated maturity and acumen navigating complex business and professional environmentsObjective and goal-oriented, comfortable working independently and achieving targetWhat you will gain at IntappAt Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to:Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energised throughout the day.Support What Matters Most: Our comprehensive wellness and flexible time off programmes and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching programme for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain or to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.