Deliver group Dynamic Reformer Pilates classes across all levels (beginners to advanced). Conduct 1:1 Gym Based or Reformer sessions using gym-based, functional, and sport-specific protocols tailored to client goals. Carry out client assessments, track progress, and adjust exercise plans accordingly. Apply S&C principles, e.g., load management, movement screening, energy systems training, while integrating core Pilates fundamentals. Client Relationship Building: Grow and manage your client caseload by building strong, trust-based relationships with clients. Educate clients on form, performance, and recovery, helping them become independent and confident in their physical development. Proactively contribute to client retention through impactful results and an exceptional in-studio experience. Be an active contributor to our Circle of Care by referring clients to allied services (Physio, Clinical Exercise, Massage) when appropriate. Participate in studio team meetings, uphold studio culture, and support front-of-house and management when needed. Maintain a clean, safe, and professional exercise environment both in the studio and gym areas. Background in Sports Science, Sports Therapy, Rehabilitation, or Strength & Conditioning. Experience delivering high-quality exercise sessions across strength, conditioning, and functional training environments. Previous experience teaching group fitness, Pilates, or movement-based classes (e.g., Reformer, HIIT, circuit, functional mobility). Confident in adapting sessions for a range of goals - from injury rehabilitation to performance enhancement. Strong interpersonal skills, enjoy working face-to-face, and building long-term client rapport. Comfortable using data and integrated tech - session tracking, or outcome-based goal-setting frameworks. Desired Qualifications Sports Therapy, Sports Science or related degree (desired). Reformer Pilates qualification (preferred, not essential): Certified Reformer Pilates Qualification from Scott, BASI, Body Control, Polestar, X Club, Exhale, HFE, APPI, Balanced Body, FRAME, YMCA fit, Future Fit, or Virgin Academy. Accredited certification from a recognised body such as SST or BASRaT (desirable). Additional CPD in mobility, biomechanics, strength programming, or clinical exercise is a bonus. How We Measure Success: Collaboration: Effective referrals within the Circle of Care. Revenue Contribution: Client lifetime value, conversion from first-time to repeat bookings. Client & Team Feedback: Ratings, testimonials, internal culture alignment. Why Join Ten? Ten is London's leading boutique provider of Pilates-led, integrated health and wellness. We've created a space where clinical excellence meets client empowerment - offering you the chance to grow within a team that values expertise, collaboration, and whole-person care. Our Chiswick and St James locations offer full access to premium facilities, a high-calibre client base, and a multidisciplinary environment that supports both personal growth and professional development.
Jul 25, 2025
Full time
Deliver group Dynamic Reformer Pilates classes across all levels (beginners to advanced). Conduct 1:1 Gym Based or Reformer sessions using gym-based, functional, and sport-specific protocols tailored to client goals. Carry out client assessments, track progress, and adjust exercise plans accordingly. Apply S&C principles, e.g., load management, movement screening, energy systems training, while integrating core Pilates fundamentals. Client Relationship Building: Grow and manage your client caseload by building strong, trust-based relationships with clients. Educate clients on form, performance, and recovery, helping them become independent and confident in their physical development. Proactively contribute to client retention through impactful results and an exceptional in-studio experience. Be an active contributor to our Circle of Care by referring clients to allied services (Physio, Clinical Exercise, Massage) when appropriate. Participate in studio team meetings, uphold studio culture, and support front-of-house and management when needed. Maintain a clean, safe, and professional exercise environment both in the studio and gym areas. Background in Sports Science, Sports Therapy, Rehabilitation, or Strength & Conditioning. Experience delivering high-quality exercise sessions across strength, conditioning, and functional training environments. Previous experience teaching group fitness, Pilates, or movement-based classes (e.g., Reformer, HIIT, circuit, functional mobility). Confident in adapting sessions for a range of goals - from injury rehabilitation to performance enhancement. Strong interpersonal skills, enjoy working face-to-face, and building long-term client rapport. Comfortable using data and integrated tech - session tracking, or outcome-based goal-setting frameworks. Desired Qualifications Sports Therapy, Sports Science or related degree (desired). Reformer Pilates qualification (preferred, not essential): Certified Reformer Pilates Qualification from Scott, BASI, Body Control, Polestar, X Club, Exhale, HFE, APPI, Balanced Body, FRAME, YMCA fit, Future Fit, or Virgin Academy. Accredited certification from a recognised body such as SST or BASRaT (desirable). Additional CPD in mobility, biomechanics, strength programming, or clinical exercise is a bonus. How We Measure Success: Collaboration: Effective referrals within the Circle of Care. Revenue Contribution: Client lifetime value, conversion from first-time to repeat bookings. Client & Team Feedback: Ratings, testimonials, internal culture alignment. Why Join Ten? Ten is London's leading boutique provider of Pilates-led, integrated health and wellness. We've created a space where clinical excellence meets client empowerment - offering you the chance to grow within a team that values expertise, collaboration, and whole-person care. Our Chiswick and St James locations offer full access to premium facilities, a high-calibre client base, and a multidisciplinary environment that supports both personal growth and professional development.
Studio General Manager Job Description and Person Specification Summary Job Title Service Area: Operations Reports to: Group Operations Manager Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists. Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing Base Location: Ten Health & Fitness Notting Hill Gate Flexibility: 100 % Studio Based and with some shifts on desk Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs) Purpose: To lead an inclusive, safe, and client-focused team To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance , effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio's services and client base. In this role, you are empowered to: Lead an inclusive, safe, sales and client-focused team at your studio. Create and develop a client community and sense of belonging. Manage the Financial and Business Performance of your studio. Consistently deliver high standards of operational excellence. Deliver a regular and reliable studio schedule of classes and treatment services. Comply with legal and regulatory standards. You're both a community-builder and business leader The Studio General Manager is responsible for the overall management and success of the studio. This includes working across different services, supervising, coaching and managing staff, You are responsible for the financial performance of the studio and as such required to manage budgets, drive sales and manage client relationships to retain them, developing marketing strategies and ensuring a high-quality client experience. You'll create an environment where clients feel confident and comfortable to access all of our services, and empowering your team to deliver the Ten Circle of Care. The role requires a blend of business acumen, leadership skills, and a passion for integrated wellness with Pilates at its heart. How your role fits within the team Your role is part of the Operations Team, you report to the Group Operations Manager. You will be the central figure in the studio, coordinating between Trainers, your Clinic Manager and team of Physiotherapists and Massage Therapists, Client Advisors, and clients. Your studio Physiotherapy Team is line managed and supported by your Clinic Manager (based on-site), who is in turn line managed and supported by their Physiotherapy Area Manager. Physiotherapists will have a dotted reporting line to you for studio matters and you will partner with the Clinic and Area Managers to support your Physiotherapists' growth and development, and to manage their performance. You will report directly to the Group Ops Managerand work closely with the Marketing and Finance Teams to align the studio's operations with broader business goals. You will work with a wide range of people and have regular contact with key colleagues (highlighted in the organisation chart). Heads of Service and Support Team colleagues will support you and help you to make your studio successful. Your primary duties and responsibilities The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve. Client First : Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally. Client Engagement : Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to 'Know Me Well' and truly show your clients that you value them. Client Feedback : Regularly gather and analyse client feedback to improve and adapt the services provided by your studio team. Client Retention : Monitor client satisfaction and retention rates, and implement local initiatives to improve client loyalty and improve client return and retention rates. Studio Awareness : Work with Ten's Marketing Team to develop marketing plans which attract and retain clients.Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten's brand standards. Build the Ten Community : Build a community of clients and members around your studio, hold regular events and add value through 'Little Acts' that make Ten memorable. Build relationships with local businesses, community organisations, and prominent community figures to promote the studio and its services. Operational Excellence Daily Operations Management : Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness. Planned Class Schedule : Deliver a regular and reliable Dynamic Reformer Pilates schedule that meet client needs. Ensure that all classes are of high quality and align with Ten's brand standards. Proactively plan holiday cover so classes are not disrupted. Physiotherapy and Massage Services : Deliver a regular and reliable range of Physiotherapy and Massage Therapy options that meet client needs. Ensure that all services are of high quality and align with both Ten's brand standards and clinical/legal compliance standards. Retail Sales and Stock Management : Implement seasonal retail changes and support your team to achieve retail sales targets. Ensure that all supplies and equipment are available and in good condition. Manage stock levels and place orders as needed. House Standards, Reformer and Studio Maintenance : Coordinate with facilities and maintenance colleagues, including external contractors, to ensure the studio is safe, clean, and well-maintained. Comply with Ten's Reformer Maintenance standards and schedule. Safety and Regulatory Compliance : Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues. Stay updated on any changes in regulations and implement necessary adjustments. Conduct regular clinical and safety audits and address issues promptly. Contingency Plans and Emergency Preparedness : Prepare and implement emergency response plans for your studio. Train colleagues on emergency procedures and conduct regular drills. Ensure clients and colleagues are safe in the event of an emergency and/or evacuation. People Recruitment : Oversee the hiring process for your studio, ensuring that all new hires are 'Deeply Expert' and meet Ten's brand and your studio's individual needs and standards. Onboarding and Training : Onboard colleagues and support them to consistently achieve Ten's expectations. Use standardised training and onboarding tools, adapting them to the nuances of your studio and clients, to ensure all colleagues are well-equipped to perform their roles. Team Leadership : Schedule and lead regular team meetings to ensure alignment on studio goals and operations. Address any team conflicts or issues promptly and effectively. Performance Management : Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary. Create a positive and productive work environment that encourages professional growth and delivers Ten's Circle of Care. Trainer, Physiotherpist and Massage Therapist : Provide guidance and support to colleagues to grow their 1:1 caseload and client list. Encourage innovation and creativity alongside Ten's standards of delivery. Financial and Business Performance : Take accountability for delivering revenue budgets across individual services and for the studio, as a whole. Partnership Development : Work with Ten's Marketing, Fitness and Clinical Services Teams to identify and develop partnerships with complementary businesses, such as wellness centres, gyms, community groups, clinicians and and other health professionals. Revenue Generation : Deliver Ten's marketing and sales plans, such as new class offerings, membership packages, and retail sales. Create, develop and implement local marketing and community-building plans to increase revenue, with the support of the Operations and Marketing Teams. Performance and Profitability Financial and Business Performance : Take accountability for gross profit and EBITDA budgets. Monitor expenses and revenues, and implement cost-saving measures where possible. Share performance data : Share appropriate data with colleagues to ensure they are aware of their performance, celebrate success and share good practice, and take action to improve areas of underperformance Reporting and Action Planning : Use financial and other business performance data to identify areas of success and make recommendations for improvement. Take actions in your studio to achieve agreed financial and business performance goals. Person Specification . click apply for full job details
Jul 25, 2025
Full time
Studio General Manager Job Description and Person Specification Summary Job Title Service Area: Operations Reports to: Group Operations Manager Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists. Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing Base Location: Ten Health & Fitness Notting Hill Gate Flexibility: 100 % Studio Based and with some shifts on desk Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs) Purpose: To lead an inclusive, safe, and client-focused team To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance , effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio's services and client base. In this role, you are empowered to: Lead an inclusive, safe, sales and client-focused team at your studio. Create and develop a client community and sense of belonging. Manage the Financial and Business Performance of your studio. Consistently deliver high standards of operational excellence. Deliver a regular and reliable studio schedule of classes and treatment services. Comply with legal and regulatory standards. You're both a community-builder and business leader The Studio General Manager is responsible for the overall management and success of the studio. This includes working across different services, supervising, coaching and managing staff, You are responsible for the financial performance of the studio and as such required to manage budgets, drive sales and manage client relationships to retain them, developing marketing strategies and ensuring a high-quality client experience. You'll create an environment where clients feel confident and comfortable to access all of our services, and empowering your team to deliver the Ten Circle of Care. The role requires a blend of business acumen, leadership skills, and a passion for integrated wellness with Pilates at its heart. How your role fits within the team Your role is part of the Operations Team, you report to the Group Operations Manager. You will be the central figure in the studio, coordinating between Trainers, your Clinic Manager and team of Physiotherapists and Massage Therapists, Client Advisors, and clients. Your studio Physiotherapy Team is line managed and supported by your Clinic Manager (based on-site), who is in turn line managed and supported by their Physiotherapy Area Manager. Physiotherapists will have a dotted reporting line to you for studio matters and you will partner with the Clinic and Area Managers to support your Physiotherapists' growth and development, and to manage their performance. You will report directly to the Group Ops Managerand work closely with the Marketing and Finance Teams to align the studio's operations with broader business goals. You will work with a wide range of people and have regular contact with key colleagues (highlighted in the organisation chart). Heads of Service and Support Team colleagues will support you and help you to make your studio successful. Your primary duties and responsibilities The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve. Client First : Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally. Client Engagement : Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to 'Know Me Well' and truly show your clients that you value them. Client Feedback : Regularly gather and analyse client feedback to improve and adapt the services provided by your studio team. Client Retention : Monitor client satisfaction and retention rates, and implement local initiatives to improve client loyalty and improve client return and retention rates. Studio Awareness : Work with Ten's Marketing Team to develop marketing plans which attract and retain clients.Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten's brand standards. Build the Ten Community : Build a community of clients and members around your studio, hold regular events and add value through 'Little Acts' that make Ten memorable. Build relationships with local businesses, community organisations, and prominent community figures to promote the studio and its services. Operational Excellence Daily Operations Management : Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness. Planned Class Schedule : Deliver a regular and reliable Dynamic Reformer Pilates schedule that meet client needs. Ensure that all classes are of high quality and align with Ten's brand standards. Proactively plan holiday cover so classes are not disrupted. Physiotherapy and Massage Services : Deliver a regular and reliable range of Physiotherapy and Massage Therapy options that meet client needs. Ensure that all services are of high quality and align with both Ten's brand standards and clinical/legal compliance standards. Retail Sales and Stock Management : Implement seasonal retail changes and support your team to achieve retail sales targets. Ensure that all supplies and equipment are available and in good condition. Manage stock levels and place orders as needed. House Standards, Reformer and Studio Maintenance : Coordinate with facilities and maintenance colleagues, including external contractors, to ensure the studio is safe, clean, and well-maintained. Comply with Ten's Reformer Maintenance standards and schedule. Safety and Regulatory Compliance : Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues. Stay updated on any changes in regulations and implement necessary adjustments. Conduct regular clinical and safety audits and address issues promptly. Contingency Plans and Emergency Preparedness : Prepare and implement emergency response plans for your studio. Train colleagues on emergency procedures and conduct regular drills. Ensure clients and colleagues are safe in the event of an emergency and/or evacuation. People Recruitment : Oversee the hiring process for your studio, ensuring that all new hires are 'Deeply Expert' and meet Ten's brand and your studio's individual needs and standards. Onboarding and Training : Onboard colleagues and support them to consistently achieve Ten's expectations. Use standardised training and onboarding tools, adapting them to the nuances of your studio and clients, to ensure all colleagues are well-equipped to perform their roles. Team Leadership : Schedule and lead regular team meetings to ensure alignment on studio goals and operations. Address any team conflicts or issues promptly and effectively. Performance Management : Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary. Create a positive and productive work environment that encourages professional growth and delivers Ten's Circle of Care. Trainer, Physiotherpist and Massage Therapist : Provide guidance and support to colleagues to grow their 1:1 caseload and client list. Encourage innovation and creativity alongside Ten's standards of delivery. Financial and Business Performance : Take accountability for delivering revenue budgets across individual services and for the studio, as a whole. Partnership Development : Work with Ten's Marketing, Fitness and Clinical Services Teams to identify and develop partnerships with complementary businesses, such as wellness centres, gyms, community groups, clinicians and and other health professionals. Revenue Generation : Deliver Ten's marketing and sales plans, such as new class offerings, membership packages, and retail sales. Create, develop and implement local marketing and community-building plans to increase revenue, with the support of the Operations and Marketing Teams. Performance and Profitability Financial and Business Performance : Take accountability for gross profit and EBITDA budgets. Monitor expenses and revenues, and implement cost-saving measures where possible. Share performance data : Share appropriate data with colleagues to ensure they are aware of their performance, celebrate success and share good practice, and take action to improve areas of underperformance Reporting and Action Planning : Use financial and other business performance data to identify areas of success and make recommendations for improvement. Take actions in your studio to achieve agreed financial and business performance goals. Person Specification . click apply for full job details
Deliver group Dynamic Reformer Pilates classes across all levels (beginners to advanced). Conduct 1:1 Gym Based or Reformer sessions using gym-based, functional, and sport-specific protocols tailored to client goals. C arry out client assessments, track progress, and adjust exercise plans accordingly. Apply S&C principles, e.g. load management, movement screening, energy systems training, while integrating core Pilates fundamentals. Client Relationship Building: Grow and manage your client caseload by building strong, trust-based relationships with Ten clients. Educate clients on form, performance, and recovery, helping them become independent and confident in their physical development. Proactively contribute to client retention through impactful results and an exceptional in-studio experience. Be an active contributor to our Circle of Care by referring clients to allied services (Physio, Clinical Exercise, Massage) when appropriate. Participate in studio team meetings, upholding studio culture and supporting front-of-house and management when needed. Maintain a clean, safe and professional exercise environment both in the studio and gym areas. Background in Sports Science, Sports Therapy, Rehabilitation, or Strength & Conditioning. Experience delivering high-quality exercise sessions across strength, conditioning, and functional training environments. Previous experience teaching group fitness, Pilates, or movement-based classes (e.g. Reformer, HIIT, circuit, functional mobility). Confident adapting sessions for a range of goals - from injury rehabilitation to performance enhancement. Strong interpersonal skills, you enjoy working face-to-face and building long-term client rapport. Comfortable using data and integrated tech - session tracking, or outcome-based goal-setting frameworks. Desired Qualifications Sports Therapy, Sports Science or related degree (desired) Reformer Pilates qualification (preferred, not essential) Certified Reformer Pilates Qualification scott, BASI, Body Control, Polestar. X Club, Exhale, HFE, APPI, Balnaced Body. Or FRAME, YMCA fit, Future Fit or Virgin academy. Accredited certification from a recognised body such as SST, or BASRaT (desirable) Additional CPD in mobility, biomechanics, strength programming, or clinical exercise is a bonus How We Measure Success: Collaboration: Effective referrals within the Circle of Care Revenue Contribution: Client lifetime value, conversion from first-time to repeat bookings Client & Team Feedback: Ratings, testimonials, internal culture alignment Why Join Ten? Ten is London's leading boutique provider of Pilates-led, integrated health and wellness. We've created a space where clinical excellence meets client empowerment - offering you the chance to grow within a team that values expertise, collaboration, and whole-person care. Our Chiswick and St James locations offer full access to premium facilities, a high-calibre client base, and a multidisciplinary environment that supports both personal growth and professional development.
Jul 24, 2025
Full time
Deliver group Dynamic Reformer Pilates classes across all levels (beginners to advanced). Conduct 1:1 Gym Based or Reformer sessions using gym-based, functional, and sport-specific protocols tailored to client goals. C arry out client assessments, track progress, and adjust exercise plans accordingly. Apply S&C principles, e.g. load management, movement screening, energy systems training, while integrating core Pilates fundamentals. Client Relationship Building: Grow and manage your client caseload by building strong, trust-based relationships with Ten clients. Educate clients on form, performance, and recovery, helping them become independent and confident in their physical development. Proactively contribute to client retention through impactful results and an exceptional in-studio experience. Be an active contributor to our Circle of Care by referring clients to allied services (Physio, Clinical Exercise, Massage) when appropriate. Participate in studio team meetings, upholding studio culture and supporting front-of-house and management when needed. Maintain a clean, safe and professional exercise environment both in the studio and gym areas. Background in Sports Science, Sports Therapy, Rehabilitation, or Strength & Conditioning. Experience delivering high-quality exercise sessions across strength, conditioning, and functional training environments. Previous experience teaching group fitness, Pilates, or movement-based classes (e.g. Reformer, HIIT, circuit, functional mobility). Confident adapting sessions for a range of goals - from injury rehabilitation to performance enhancement. Strong interpersonal skills, you enjoy working face-to-face and building long-term client rapport. Comfortable using data and integrated tech - session tracking, or outcome-based goal-setting frameworks. Desired Qualifications Sports Therapy, Sports Science or related degree (desired) Reformer Pilates qualification (preferred, not essential) Certified Reformer Pilates Qualification scott, BASI, Body Control, Polestar. X Club, Exhale, HFE, APPI, Balnaced Body. Or FRAME, YMCA fit, Future Fit or Virgin academy. Accredited certification from a recognised body such as SST, or BASRaT (desirable) Additional CPD in mobility, biomechanics, strength programming, or clinical exercise is a bonus How We Measure Success: Collaboration: Effective referrals within the Circle of Care Revenue Contribution: Client lifetime value, conversion from first-time to repeat bookings Client & Team Feedback: Ratings, testimonials, internal culture alignment Why Join Ten? Ten is London's leading boutique provider of Pilates-led, integrated health and wellness. We've created a space where clinical excellence meets client empowerment - offering you the chance to grow within a team that values expertise, collaboration, and whole-person care. Our Chiswick and St James locations offer full access to premium facilities, a high-calibre client base, and a multidisciplinary environment that supports both personal growth and professional development.