Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Contract: Permanent Hours: 37.5 Hours Salary: £23,400 per annum plus pension & other benefits Closing Date: 17th August 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Night time Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jul 28, 2025
Full time
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Contract: Permanent Hours: 37.5 Hours Salary: £23,400 per annum plus pension & other benefits Closing Date: 17th August 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Night time Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Young People Case Worker (Part Time) We have a new role available for a Part-Time Young People Case Worker to work as part of a team delivering a project that forms part of the North Tyneside Pathway and it is designed to support clients (16-24 year olds) who are at risk of homelessness within Tyne and Wear. Position: Young People Case Worker (Part Time) Salary: £12,872.53 pro rata + pension and other benefits FTE - £24,136 Location: Wallsend, Tyne and Wear Contract: Part time, permanent Hours: Part-time, 20 hours per week Closing Date: Sunday 17th August 2025 About the Role: As a Young People Case Worker, you ll work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community based accommodation. The aim of which is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation. Key Responsibilities: Managing a caseload and developing personalised support plans Conducting needs and risk assessments Delivering one-to-one and group-based support activities Supporting clients in maintaining their tenancy and preparing for independent living Promoting education, training, employment and volunteering opportunities Liaising with external agencies and maintaining safeguarding protocols Participating in a rota that includes sleepovers and weekend work About You: You will be passionate about supporting young people and have experience working with those facing homelessness, mental health issues, or who are care leavers. Your understanding of risk assessment, safeguarding, and support planning enables you to create effective, personalised support pathways. You re a proactive, flexible team player, willing to work variable hours to meet the needs of clients. Key Skills & Experience: Experience working with young people or vulnerable groups Understanding of the challenges faced by young people at risk of homelessness Knowledge of safeguarding procedures and risk assessment Strong communication, organisational, and IT skills Ability to work independently and within a team environment In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles 26 days annual leave rising to 30 after five years of service Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation: The charity is dedicated to supporting vulnerable young people and adults at risk of homelessness. With services from Newcastle to London, they focus on prevention, resilience, and providing opportunities for a brighter future. Guided by Vincentian values, they aim to empower individuals to become self-sufficient and confident. Join the team and be a part of the mission to create lasting change. Other Roles You May Have Experience Of Could Include: Homelessness Support Worker, Youth Support Worker. Supported Housing Officer, Young People s Case Worker, Community Outreach Worker, Case Manager, Housing Case Worker, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jul 28, 2025
Full time
Young People Case Worker (Part Time) We have a new role available for a Part-Time Young People Case Worker to work as part of a team delivering a project that forms part of the North Tyneside Pathway and it is designed to support clients (16-24 year olds) who are at risk of homelessness within Tyne and Wear. Position: Young People Case Worker (Part Time) Salary: £12,872.53 pro rata + pension and other benefits FTE - £24,136 Location: Wallsend, Tyne and Wear Contract: Part time, permanent Hours: Part-time, 20 hours per week Closing Date: Sunday 17th August 2025 About the Role: As a Young People Case Worker, you ll work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community based accommodation. The aim of which is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation. Key Responsibilities: Managing a caseload and developing personalised support plans Conducting needs and risk assessments Delivering one-to-one and group-based support activities Supporting clients in maintaining their tenancy and preparing for independent living Promoting education, training, employment and volunteering opportunities Liaising with external agencies and maintaining safeguarding protocols Participating in a rota that includes sleepovers and weekend work About You: You will be passionate about supporting young people and have experience working with those facing homelessness, mental health issues, or who are care leavers. Your understanding of risk assessment, safeguarding, and support planning enables you to create effective, personalised support pathways. You re a proactive, flexible team player, willing to work variable hours to meet the needs of clients. Key Skills & Experience: Experience working with young people or vulnerable groups Understanding of the challenges faced by young people at risk of homelessness Knowledge of safeguarding procedures and risk assessment Strong communication, organisational, and IT skills Ability to work independently and within a team environment In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles 26 days annual leave rising to 30 after five years of service Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation: The charity is dedicated to supporting vulnerable young people and adults at risk of homelessness. With services from Newcastle to London, they focus on prevention, resilience, and providing opportunities for a brighter future. Guided by Vincentian values, they aim to empower individuals to become self-sufficient and confident. Join the team and be a part of the mission to create lasting change. Other Roles You May Have Experience Of Could Include: Homelessness Support Worker, Youth Support Worker. Supported Housing Officer, Young People s Case Worker, Community Outreach Worker, Case Manager, Housing Case Worker, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Supported Lodgings Coordinator This is an exciting opportunity to join a national homelessness charity to help them to set up and develop their new Supported Lodgings service in Wigan. Position: Supported Lodgings Coordinator Location: Wigan or Greater Manchester Contract: Permanent Hours: Full time 37.5 hours Salary: £27,136 Per Annum Plus Pension and Other Benefits Closing Date: Sunday 16th March 2025, so we encourage you to apply at your earliest convenience. About the Role The Supported Lodgings service provides accommodation for Care Leavers and Young people at risk of homelessness aged 16-21 young people in the homes of vetted and trained Community Hosts. This service will provide structured support packages enabling young people to develop a range of skills as they move towards independent living. The role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly. Your work will be underpinned by the charity s Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of the Deputy Supported Lodgings Manager and the Greater Manchester Prevention Team you will be responsible for young people needing longer-term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service. Key responsibilities include: First point of contact for young people and referral partners. Assess needs and risks, ensuring suitable safeguarding and placements. Arrange young people s stays, ensuring support and a welcoming environment. Ensure health and safety through regular checks and reporting. Support young people in preparing for independent living and long-term housing. Participate in a 24-hour on-call service. Recruit, vet, and train hosts, ensuring policy compliance. Conduct host accommodation checks and assist with improvements. Work with the council and agencies to support young Care Leavers. Promote and expand the Supported Lodgings service. About You You will need to have the following skills and experience: Experience and an understanding of working with Care Leavers, young people experiencing homelessness, unaccompanied asylum seekers or people in crisis Experience in supporting young people with their support needs, working closely with other key professionals. Experience in writing, implementing and evaluating risk assessments Experience in supervising or supporting hosts or staff An understanding and commitment to working in an assets-based way Able to demonstrate a clear understanding of safeguarding requirements and procedures and follow them through to the conclusion High-level understanding of professional boundaries and ability to maintain them Effective collaborative working with a range of internal and external stakeholders. Ability to effectively reflect on own practices for ongoing learning and development In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialize in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and the South Coast. You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 06, 2025
Full time
Supported Lodgings Coordinator This is an exciting opportunity to join a national homelessness charity to help them to set up and develop their new Supported Lodgings service in Wigan. Position: Supported Lodgings Coordinator Location: Wigan or Greater Manchester Contract: Permanent Hours: Full time 37.5 hours Salary: £27,136 Per Annum Plus Pension and Other Benefits Closing Date: Sunday 16th March 2025, so we encourage you to apply at your earliest convenience. About the Role The Supported Lodgings service provides accommodation for Care Leavers and Young people at risk of homelessness aged 16-21 young people in the homes of vetted and trained Community Hosts. This service will provide structured support packages enabling young people to develop a range of skills as they move towards independent living. The role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly. Your work will be underpinned by the charity s Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of the Deputy Supported Lodgings Manager and the Greater Manchester Prevention Team you will be responsible for young people needing longer-term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service. Key responsibilities include: First point of contact for young people and referral partners. Assess needs and risks, ensuring suitable safeguarding and placements. Arrange young people s stays, ensuring support and a welcoming environment. Ensure health and safety through regular checks and reporting. Support young people in preparing for independent living and long-term housing. Participate in a 24-hour on-call service. Recruit, vet, and train hosts, ensuring policy compliance. Conduct host accommodation checks and assist with improvements. Work with the council and agencies to support young Care Leavers. Promote and expand the Supported Lodgings service. About You You will need to have the following skills and experience: Experience and an understanding of working with Care Leavers, young people experiencing homelessness, unaccompanied asylum seekers or people in crisis Experience in supporting young people with their support needs, working closely with other key professionals. Experience in writing, implementing and evaluating risk assessments Experience in supervising or supporting hosts or staff An understanding and commitment to working in an assets-based way Able to demonstrate a clear understanding of safeguarding requirements and procedures and follow them through to the conclusion High-level understanding of professional boundaries and ability to maintain them Effective collaborative working with a range of internal and external stakeholders. Ability to effectively reflect on own practices for ongoing learning and development In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialize in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and the South Coast. You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
