Dogs Trust

Do you want to use your project management skills to make a real difference for dogs? At Dogs Trust, our IT Project Management team delivers a wide range of projects to help improve the operational running of the charity, improve the lives of dogs in our care and support our fundraising activities. Most of our projects are focussed around the Salesforce platform and we re looking for an IT Project Manager experienced in delivering software development projects, ideally with Salesforce or other CRM experience. What does this role do? As a Project Manager you'll: Lead a cross functional team of developers, testers and business analysts and be responsible for the definition, planning, execution, and successful delivery of projects Ensure all projects follow Dogs Trust project management methodologies, standards, and compliance requirements. Proactively identify, assess, and manage risks, costs, timescales, and resources, taking corrective action when needed to keep projects on track. Build and maintain strong relationships with project sponsors, stakeholders, and delivery teams, ensuring clear communication and measurable outcomes. Monitor project performance against agreed objectives, success criteria, and ROI targets, evidencing value for money and effective delivery. Could this be you? You will be an experienced Project Manager with a proven record of delivering software development projects, ideally in Salesforce or other CRM platforms. You will have experience in managing the full project lifecycle, including project initiation, analysis and design, development, QA, UAT and Go-Live. A skilled communicator, you ll build strong relationships and have the confidence and influence to engage effectively at all levels. Motivated and proactive, you ll be adaptable and resilient in a fast-moving environment, with proven planning, organisational, and time management skills that enable you to work effectively both independently and as part of a team. You will be experienced in using project management tools, including Jira, Confluence and project planning tools, such as MS Project, Smartsheet or similar. You will also be passionate about dogs and want to join an organisation that has a mission to make the world a better place for every dog. What does this team do? You ll be part of a skilled and supportive IT team that values curiosity, creativity, and collaboration. We work across a variety of exciting initiatives; from developing digital platforms that help dog owners to enhancing volunteer and data systems that expand our impact. Our culture is friendly, flexible, and purpose-driven, with most of your time spent working from home and regular, focused collaboration days in our London office. It s an environment where people share ideas, learn from each other, and take pride in building technology that truly makes a difference. Interviews for this position will take place on Teams w/c 9th March 2026.

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do? At Dogs Trust, we re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We re looking for a Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey. What does this role do? As a Supporter Stewardship Agent, you will: have meaningful conversations with our supporters taking donations, answering questions, sharing your love of dogs, and resolving queries. set up, amend, and maintain supporter records using our database (Salesforce). liaise with other teams and departments to ensure supporter queries are resolved efficiently support our Gift Processing team with donation handling and administration during peak periods. Interviews for this role are provisionally scheduled for Wednesday 4th February, and will take place on Teams. Could this be you? To be successful in this role, you ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters. A team player with strong problem-solving skills, you ll also have a keen eye for detail and good numeracy skills. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases (although not essential, Salesforce knowledge is desirable). To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role. Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way. Please note, Dogs Trust is a wholly independent organisation, free of association with any political party. Our independence is critical, as it allows us to pursue our mission to campaign on dog welfare issues, on behalf of the UK s dogs and their owners. For our public affairs roles, the ability to display political neutrality in the public eye or when working with MPs is essential.