City Football Group
City, Manchester
Jan 19, 2026
Full time
Select how often (in days) to receive an alert: System Product Administrator Location: Manchester, GB Opening Date: 9 Jan 2026 Full Time / Part Time: Full Time Contract Type: Permanent Closing Date of Applications - 25 January 2026 Our Story Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark's West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end. Our Winning Team MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City's future history. Manchester City is looking for a System Product Administrator to play a key role in delivering matchday and non-matchday products to fans through our ticketing and membership systems. Sitting within Stadium Operations, this role is central to how supporters experience Manchester City - from match tickets and hospitality packages to memberships and special events. You'll work closely with colleagues across the Club to ensure products are accurately set up, well managed and delivered smoothly, helping to create a seamless experience for fans locally and globally. We welcome applications from people of all backgrounds and are committed to building an inclusive and supportive working environment. This is Your City As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Your Impact Set up and manage all Manchester City products within the ticketing system, including matches (home and away), memberships, hospitality, merchandise and non-matchday events. Configure and validate seat inventory to ensure products are accurate, available and ready for sale. Produce ticket sales criteria for matches and events, working with Safety & Security to manage restrictions where required. Work closely with the System Product Manager to improve fan journeys and internal processes, identifying opportunities for development. Support product promotion across tickets, hospitality and memberships, including through third-party sales channels. Liaise with internal teams on ticket allocations to ensure timely and accurate delivery. Work with opposing clubs and venues on allocations, reconciliation and distribution of tickets when required. Create and manage stadium seating plans and overlays for home and away fixtures. Support the delivery of cup schemes, supporter club allocations, hospitality and staff ticketing. Act as a subject-matter expert for specific Club products, contributing to related projects as needed. What we are looking for Experience working within a ticket sales or ticketing operations environment. Understanding of ticketing systems, processes and procedures. Strong attention to detail and a highly organised approach to work. Confidence managing systems, data and multiple products at once. Clear communication skills and comfort working with a range of stakeholders. A proactive, process-focused mindset with a desire to improve how things are done. Nice to have, but not essential: Experience in sport, leisure or live events. Experience working with multiple product types or complex seating inventories. We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible. City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities. Job Segment: System Administrator, Event Planning, Product Manager, Technology, Hospitality, Operations