Look Ahead Care Support and Housing

Support Worker We're looking for a kind, compassionate and resilient Support Worker to join our Oakview Service in Hertfordshire. £14,404.00 per annum, working 20 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person-centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The service is staffed 24/7 and this post-holder will be required to cover an average of at least one sleep-in per week (pro rata). What you'll do: - If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This includes delivering personal and physical care as appropriate; - Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation; - Participate in support planning and risk management, of named customers, as directed by the service management; - Ensure the safety and security of the customers and the premises whilst on shift; - Enable customers to make full use of community facilities by providing support that enables maximum external engagement; - Report any observations relating to customers welfare - Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements - Ensure Look Ahead Health and Safety policies and local protocols are adhered to, at all times; - Maintain records as required at the project under the direction of management; - Participate in handovers, team meetings/reviews and the general development of the service; - Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Prefers working as part of a group or team - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments - Is respectful and sensitive in style of communication - Non-judgemental outlook - Ability to cope positively with challenging and diverse behaviour What you'll bring: Essential: - NVQ Level 2 or equivalent or experience within charity/social care sector - Ability to complete written records of support to customers - Basic knowledge of Microsoft Office applications and able to input information clearly and in good English - Ability to communicate with colleagues, customers, family members and partner agencies, as required About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Waking Night Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire £13,676.00 per annum, working 20 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe. The shift pattern for this role: 21:30-07: hour night shift two nights a week What you'll do: Building a supportive, trusting relationship with the customer and creating a positive atmosphere. Supporting the customer in their preferred night-time routine, including personal care, and promoting good sleep hygiene. Supporting the customer to undertake activities in line with their preferences. Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed. Using positive behavioural support and Autism-specific approaches to manage any distress during night-time hours. Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities. Conducting key work sessions as required, that are innovative and engaging to achieve Support Plan goals. Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking'; Ensuring appropriate handovers between shifts and documenting night-time activity, including any incidents; Working in line with Look Ahead's lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues. Adhering to all other Look Ahead policies and procedures. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Exudes a warm friendly presence and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organized - Able to apply the right balance of care and support dependant on the needs of the customer - Thrives on change and enjoys dynamic diverse environments What you'll bring: Essential: - NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience Desirable: - Driving Licence About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please our website for full Job description

ight Support Worker We're looking for a kind, compassionate and resilient Night Support Worker to join our Hope House service in Slough. £19,656.00 per annum, working 30 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' - Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine - Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene - Assisting in the recording and reporting of customer incidents - Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork - Developing productive relationships with partner organisations to improve service outcomes - Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues - Involving customers in the design, development and delivery of the service - Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc. - Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager - Being responsible for the handover of key information between shifts - Maintain records in accordance with Look Ahead's Information Management policies, procedures and guidance under the direction of the Support Worker's manager(s). Keep a clear desk at all times and assist with archiving and secure disposal of records when required. - Adhering to all other Look Ahead's policies and procedures - Engaging in learning and development activity to increase knowledge and skills - Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Exudes a warm friendly presence and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organized - Able to apply the right balance of care and support dependant on the needs of the customer - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviour - Ability to adhere to Look Ahead's professional boundaries policy What you'll bring: About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a organised, proactive and resilient System Accountant to join our Finance Team located at our Head Office in Islington. £62,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. We are seeking a proactive and technically adept Systems Accountant to support the implementation of Unit4 ERP system within our housing association. The post holder is expected to take over the ongoing system admin role post go live. This pivotal role bridges finance and IT, ensuring seamless integration, data integrity, and enhanced financial reporting capabilities. What you'll do: ERP Implementation & Project Support Support the Project Team in the implementation of Unit4 ERP modules tailored to housing association needs. Assist in data migration activities, ensuring accurate and efficient transfer of financial data. Support the user acceptance testing to validate system functionality and data integrity. Provide training and support to end-users during and after the implementation phase. System Administration & Support Act as the primary point of contact for all Unit4 ERP related queries and issues. Monitor system performance, troubleshoot issues, and implement necessary updates or patches. Maintain and update system documentation, including user guides and procedural manuals. Financial Reporting & Analysis Develop and maintain financial reports and dashboards within Unit4 ERP to support decision-making. Ensure compliance with financial regulations and internal policies through system controls. Continuous Improvement & Stakeholder Engagement Identify opportunities for system enhancements and process improvements. Liaise with internal stakeholders to gather requirements and ensure the system meets organizational needs. Stay abreast of Unit4 ERP updates and best practices to inform system development. What you'll bring: Essential: Proven experience in managing and supporting Unit4 ERP systems, preferably in the housing or public sector. Part Qualified Accountant (e.g., ACA, ACCA, CIMA) or equivalent experience. Strong understanding of financial accounting principles and processes. Experience in data migration, system testing, and user training. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills, with the ability to engage stakeholders at all levels Desirable: Familiarity with housing association operations and sector-specific financial requirements. Experience in supporting ERP implementation projects. Knowledge of SQL or other reporting tools for data analysis. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description

We're looking for a kind, compassionate and resilient Specialist Behavioural Night Support Worker to join our Learning Disabilities service in Hertfordshire. £21,606.00 per annum, working 30 hours per week. Want to feel like you're making a difference? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe. Hemel Hempstead Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person. 10 hour night shifts. Experience is essential. What you'll do: Building a supportive, trusting relationship with the customer and creating a positive atmosphere; Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene; Supporting the customer to undertake activities in line with their preferences; Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed; Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours; Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities; Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals; Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking'; Ensuring appropriate handovers between shifts and documenting night time activity, including any incidents; For the full job description please see our website. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organized Able to apply the right balance of care and support dependant on the needs of the customer Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviour Ability to adhere to Look Ahead's professional boundaries policy What you'll bring: Essential: - NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience Desirable: - Driving Licence About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Team Leader to join our homelessness & complex needs service in Kensington & Chelsea. £31,534.00 per annum, working 40 hours per week. Want to feel like you're making a difference? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service. 9 - 5pm working Monday & Friday. Occasional asked to work weekend to ensure service needs are supported. What you'll do: - Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service - Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication - Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans - Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly - Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch - Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer - Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations - Deliver an out of hours on-call service for region, where required - Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of service , as appropriate For the full list please see our website. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, networks in local business community - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is passionate and enthusiastic about his/her career and job experiences - Is motivated towards excellence and improvement of personal performance with a can do attitude What you'll bring: Essential: - Educated to degree level or equivalent Desirable: - Other relevant professional memberships and/or specialist qualifications are desirable About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham. £44,000.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders. The shift pattern for this role will primarily be Monday - Friday, 9.00am - 5.00pm. There will be a requirement to cover on call, occasional weekend and out of hours. For a full job description, please visit our website. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract Experience of successfully managing external partnerships to ensure successful delivery of services Holds relevant Health and Social Care management qualification - eg QCF Level 5 Experience managing supported living and/or Registered services for adults with learning disabilities and autism Experience managing the support of customers with high complex needs Experience of CQC standards and how they apply to services Knowledge of Safeguarding, DOLs, MCA and regulatory frameworks Experience of leading on safeguarding concerns Experience of managing staff teams and delivering supervision as per company policy Experience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plans Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers Experience assessing potential new customers to move into services and able to correctly advice of level of support needed Experience of mobilising new services and new support packages Desirable: Other relevant professional memberships and/or specialist qualifications Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment Experience of transforming care / Hospital to home agenda About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate, and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire. £38,148.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. A Deputy Contract Manager is to support the Cluster Manager who is responsible for the effective management of all contracts within their designated patch, including line managing the relevant frontline staff. Experience with working with Severe Learning Disability, Profound Autism, and behaviours of distress needed. What you'll do: Support the Cluster Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Support the Cluster Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Thrives on change and enjoys dynamic diverse environments What you'll bring: Essential: Educated to degree level or equivalent Holds relevant CMI/NVQ Level 4 or other business/management qualification Desirable: Educated to degree level or equivalent Holds relevant CMI/NVQ Level 4 or other business/management qualification About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job Description

We're looking for a kind, compassionate and resilient Service Manager to join our Mental Health service in Slough. £41,000.00 per annum, working 40 hours per week. Want to feel like you're making a difference? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. We are seeking an experienced and dynamic Contract Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs. As a Contract Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement. What you'll do: Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) For the full list, please see our website. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind Excellent organisation skills Thrives on change and enjoys dynamic diverse environments For the full list, please see our website. What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract Experience of successfully managing external partnerships to ensure successful delivery of services Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Hospital Independent Domestic Violence Advisor to join our Kent Family Service in Kent. £28,949.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim. They will also raise awareness of male domestic abuse with partners and within the community. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include: Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork. Building supportive, trusting relationships with clients and creating a positive atmosphere. Knowledge of the criminal justice system. Understanding of Marac protocols. Regular attendance at Marac and completion of all Marac referrals. Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them. Working proactively with other members of the team to handle the service caseload and administrative responsibilities. Attending all court and Case Management hearings with or as a representative for clients. Supporting clients to set personalised goals in the form of a Safety and Support Plan. Assisting in the recording and reporting of customer incidents. Creating a safety plan with clients. Developing productive relationships with partner organisations to improve service outcomes. Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues. Encouraging customers to attend relevant programmes when appropriate i.e Own My Life. This role's shift patterns is Mon- Fri: 9am-5pm This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organized Able to apply the right balance of care and support dependant on the needs of the customer Thrives on change and enjoys dynamic diverse environments What you'll bring: Essential: IDVA qualification Previous experience managing a caseload About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Service in Slough. £18,720.00 per annum, working 30 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Hope House provides support for 16 customers over 2 sites. The first site is a 10-bed supported housing unit and the second consists of 6 independent living flats. The supported housing unit has staff present 24 hours 7 days per week (with sleep- ins). Our customers residing in the independent living flats receive floating support during day-time hours. The team at Hope House is comprised of 1 Contract Manager, 1 Team Leader, 4 Support Workers, 2 Waking Night Support Workers. We have a current vacancy for a Waking Night Support Worker. This is a 9-month Fixed Term Contract secondment cover with the possibility of extension to a permanent contract depending on the current employee's secondment. This is a great opportunity for a Waking Night Support Worker wanting to gain exceptional experience within the mental health field, based on the solid working relationship with Specialist Community Mental Health Team (SCMHT). We have recently implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house. The shift pattern for this role involves a rolling rota, meaning some weekend and bank holiday work will be required. For a full job description, please visit our website All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation Develop and maintain links with all key agencies and service providers in the local community Empower customers to ensure they receive the service and benefits they are entitled to Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead What you'll bring: Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: Experience working in mental health About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a 2 kind, compassionate and resilient Support Workers to join our Mental Health service in Slough £24,960.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. This role involves working on a rota pattern made by early, late, weekend and bank holidays. What you'll do: - Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager - Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions - Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available - Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation - Develop and maintain links with all key agencies and service providers in the local community - Empower customers to ensure they receive the service and benefits they are entitled to - Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments What you'll bring: Essential: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: - Experience working in mental health About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for the full Job Description

We're looking for a organised,creative and resilient Part-time Chef to join our Homelessness and Complex needs service in Westminster £11,967.00 per annum, working 17.5 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Our kitchen chef will prepare and cook meals for residents according to agreed menus. Oversees the service kitchen by managing any other members of the food preparation team, deciding what dishes to serve and adjusting orders to meet client's requests. Will assist in prep work and cleaning kitchen, but more often will be involved in cooking and serving dishes. There will be an expectation that the chef designs a menu based on client requirements in line with a set weekly budget. The chef will be expected to create calm, welcoming environment for a client group with complex needs. The shift pattern for this role includes Monday-Friday 3.30pm-7.30pm. 17.5 hours per week. What you'll do: To be responsible for the day-to-day supervision for all staff working in the kitchen/dining room To prepare and cook meals for residents according to agreed menus To ensure that meals are provided on time in accordance advertised meal times To ensure food kitchen hygiene meets a high standard at all times To ensure that all meals are appropriately presented and served To monitor all kitchen staff in safe methods of working with equipment and machinery To report any accident, breakage or fault in accordance with the stated procedure To maintain a high level of cleanliness and hygiene in all food preparation and serving areas To provide a high standard of service to customers at all times and to deal with customers comments and complaints appropriately Any other duties as designated by the line manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Thrives on change and enjoys dynamic diverse environments What you'll bring: Essential: Holds a level 3 food safety certificate Desirable: Previously worked in a kitchen environment About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description

We're looking for an organised, compassionate and resilient Registered Service Manager to join our Mental Health service in Lambeth. £42,000.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. As Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated. What you'll do: Leadership Accountabilities: Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service. Operational Accountabilities: Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, implementing improvement action plans as necessary Use sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Have extensive leadership and CRM experience - Have the ability to motivate staff to deliver excellent services - Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement - Be practical and methodical - Have excellent organisation skills and be able to work effectively under pressure - Thrive on change and enjoys dynamic diverse environments What you'll bring: Essential: - Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks - Understanding and experience with CQC inspection framework and regulations - Educated to degree level or equivalent - Will complete Look Ahead's minimum competency training - Experience of managing contracts and resources and delivering to budget and performance targets Desirable: - Other relevant professional memberships and/or specialist qualifications - Holds relevant Health and Social Care management qualification - eg QCF Level 5 About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job Description

We're looking for a organised, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham. £44,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Customer - Ensure the customer is central in their support and a co-production model is promoted. - Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confident - Work with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activities - Work to the principles of STOMP - Ensure all services are effectively managed to deliver excellent support to all customers - Support assessments of complex needs referrals - Monitor the delivery and assess effectiveness of Behavioural Support Plans Quality, Safeguarding and Safety About you: - Proven experience of managing more than one service across a geographical area. - The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required - Previous experience of working with management contracts and agreements - Previous experience of delivering regulatory compliance - Excellent prioritisation and organisational skills - Experience of conducting investigations for serious incidents - Ability to coach and develop staff - Excellent relationship building skills at all levels - Experience of successfully developing teams across a wide geographical spread What you'll bring: Essential: - Educated to degree level or equivalent - Experience of managing contracts and resources and delivering to budget and performance targets - Experience of delivering to housing management performance targets - Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract - Experience of successfully managing external partnerships to ensure successful delivery of services - Holds relevant Health and Social Care management qualification - eg QCF Level 5 - Experience managing supported living and/or Registered services for adults with learning disabilities and autism Desirable: - Other relevant professional memberships and/or specialist qualifications - Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment - Experience of transforming care / Hospital to home agenda About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job Description

We're looking for 2 kind, compassionate and resilient Specialist Behavioural Support Worker to join our Wood Lane End in Hertfordshire. £27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Specialist Behaviour Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. At Wood Lane End, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Behaviour Analysis: - You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour - You are responsible in planning appropriate intervention to modify and resolve the behaviour - You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes - You understand and collaborate with the different support organizations accessible in the community - You exhibit a concrete basis in behavioural analysis - You will have ability and skill to present and feedback to other professionals in a formal setting - Reports possible cases of abuse, neglect or endangerment appropriately - Actively participates in the reviewing and the designing behavioural interventions plans. Other Responsibilities: - If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate - Support customer to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customer enjoys a high quality of accommodation - Participate in the support planning and risk management, as facilitated by the lead Support Worker. - Carry out security duties to ensure the safety of the customers and premises - Enable customers to make full use of community facilities by providing support as directed This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Exudes a warm friendly presence and open behaviour - Prefers working as part of a group or team What you'll bring: Essential: - Good IT skills - Minimum 2 years of experience working with customers with Autism/Behaviour that challenges - Driver's licence and willingness to drive customers car - Flexibility as position requires sleep-ins on a rota basis. - Experience with personal care Desirable: - Experience with PBS Approach - NVQ Level 2 or equivalent - Experience with different forms of communication About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job Description

We're looking for an experienced, proactive, and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington. £50,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent). Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings. The Repairs Manager ensure the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Your exceptional organisational skills, technical expertise, and ability to communicate effectively with both internal teams and external stakeholders will be vital to your success in this role. In addition to reporting to the Head of Repairs and Voids Maintenance weekly on the current position of the department in respect of Contractor Performance, Invoice Processing and Customer Satisfaction; you will maintain Line Management responsibility for the Repairs and Voids Property Inspector and Repairs & Invoice Admin and further development of any additional administrative staff. The working hours for this role are 9.00 - 17.00, Monday - Friday. For a full job description, please visit our website jobs.lookahead.org.uk and search REQ006044 All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll bring: Commitment to Value for Money and Quality Standards. Can-do attitude. Approachable and open behaviour. Highly organised, can work with clear timeframes and good attention to detail. Essential: A demonstrable commitment to deliver exceptional customer service. Ability to promote best practice in Repairs, Voids and Asset management. Experience of specifying Repairs and void works. Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance. Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers. Undertake regular CPD (Continuing Personal Development) in construction related subjects. Strong IT Skills - Microsoft Office - minimum Intermediate level. Desirable: An HND or equivalent in construction or building studies. A Full UK Driving Licence. Knowledge of construction techniques. Knowledge of building standards regulatory requirements in relation to repairs and maintenance. Demonstrable knowledge of construction Health and Safety regulations. Working knowledge of NHF Schedule of Rates (SOR's) About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Key Responsibilities:Operational* First point of contact for all areas of compliance such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety, Lifts, insurance inspections, etc.* Monitor and ensure that all compliance contracts are delivered in line with Look Ahead policies and procedures.* Ensure Look Ahead complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.* Monitor all compliance remedial works required to Look Ahead stock, ensuring that the contractor's performance is of the highest level.* To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.* Produce KPI's on a weekly basis for the management compliance meetings.* Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.* Maintain accurate compliance records and update IT systems from the activities of the compliance service.* Conduct post inspection of work to ensure compliance with the specification of works and ensuring quality of workmanship.* Conduct joint site meetings with Look Ahead staff and contractors.* Day to day management of compliance activities including monitoring of compliance, running reports, identifying non-compliance, proactively manage any potential non-compliance, data entry, maintaining property information, data quality updates, providing supporting documentation for reports, KPIs, etc.* Cover the duties of the Compliance Manager when unavailable.Contract Management* Deliver Contract Administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works)* Make visits to site to monitor contractor performance against key performance indicators and to validate servicing and remedial works being undertaken to ensure that they are to a high standard* Provide day to day contact for all relevant contractors and work with them to ensure correct resourcing, planning and programming of compliance services and influencing and negotiating and assisting in coordinating changes as required* Contributing to contract management meetings and chair these in the Compliance Manager's absence, or as required.Finance & Budgets* Raise and authorise works up to the delegated authority for the post holder* Review and validate variation orders, applications for payment and invoices in a timely manner so that payments to contactors and suppliers are made in line with their contract terms and conditions and to ensure financial control* Provide information as required for budgeting and business planning purposesCustomer Service * Corporate - Deliver excellent service to customers* Equality and Diversity - Actively promote Equality and Diversity policy in all aspects of your duties* Safeguarding - Adhere to effective safeguarding practice for vulnerable adults and children* Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potential by working in a non-threatening environment free of harassment and/or bullying* Data Protection - Ensure that the principle of confidentiality and the requirements of the Data Protection Act are fully applied to the work of your service area* Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agenciesTeam Working & Communication* Work in partnership with contractors, Local Councils, other housing associations and other colleagues from LACS to ensure service delivery* Develop robust and effective stakeholder and supplier relationships and work closely with the relevant contractors to develop partnering arrangements* Support collaborative and cross functional working and share resources across the Property Services Team, and the wider Housing Service to meet operational targets and priorities should a need occur* Liaise with residents who are undergoing works to their home, dealing with their needs sensitively and obtaining feedback. Explain technical plans and specifications to a non-technical audience* Provide technical advice and support to colleaguesTraining & Development* Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet business objectives* Be willing to undertake any training identified by the Compliance Manager to meet the needs of the serviceHealth & Safety* General - Comply with all health and safety legislation for your area of work, ensuring that plans are prepared and adhered to and risks are identified, managed and monitored as requiredOther* Work in conjunction with the Housing Department in order to utilise available powers to gain entry to tenant's homes for essential inspections or work. This may involve attending and giving evidence at both the County and Magistrates Court if necessary* Represent LACS at external meetings as and when required* Undertake such other tasks as may be reasonably requested by your line manager

Recruiting for a Compliance Officer to join our Head Office in Westminster!GBP £30,000 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.Key Responsibilities:Operational* First point of contact for all areas of compliance such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety, Lifts, insurance inspections, etc.* Monitor and ensure that all compliance contracts are delivered in line with Look Ahead policies and procedures.* Ensure Look Ahead complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.* Monitor all compliance remedial works required to Look Ahead stock, ensuring that the contractor's performance is of the highest level.* To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.* Produce KPI's on a weekly basis for the management compliance meetings.* Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.* Maintain accurate compliance records and update IT systems from the activities of the compliance service.* Conduct post inspection of work to ensure compliance with the specification of works and ensuring quality of workmanship.* Conduct joint site meetings with Look Ahead staff and contractors.* Day to day management of compliance activities including monitoring of compliance, running reports, identifying non-compliance, proactively manage any potential non-compliance, data entry, maintaining property information, data quality updates, providing supporting documentation for reports, KPIs, etc.* Cover the duties of the Compliance Manager when unavailable.Contract Management* Deliver Contract Administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works)* Make visits to site to monitor contractor performance against key performance indicators and to validate servicing and remedial works being undertaken to ensure that they are to a high standard* Provide day to day contact for all relevant contractors and work with them to ensure correct resourcing, planning and programming of compliance services and influencing and negotiating and assisting in coordinating changes as required* Contributing to contract management meetings and chair these in the Compliance Manager's absence, or as required.Finance & Budgets* Raise and authorise works up to the delegated authority for the post holder* Review and validate variation orders, applications for payment and invoices in a timely manner so that payments to contactors and suppliers are made in line with their contract terms and conditions and to ensure financial control* Provide information as required for budgeting and business planning purposesCustomer Service * Corporate - Deliver excellent service to customers* Equality and Diversity - Actively promote Equality and Diversity policy in all aspects of your duties* Safeguarding - Adhere to effective safeguarding practice for vulnerable adults and children* Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potential by working in a non-threatening environment free of harassment and/or bullying* Data Protection - Ensure that the principle of confidentiality and the requirements of the Data Protection Act are fully applied to the work of your service area* Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agenciesTeam Working & Communication* Work in partnership with contractors, Local Councils, other housing associations and other colleagues from LACS to ensure service delivery* Develop robust and effective stakeholder and supplier relationships and work closely with the relevant contractors to develop partnering arrangements* Support collaborative and cross functional working and share resources across the Property Services Team, and the wider Housing Service to meet operational targets and priorities should a need occur* Liaise with residents who are undergoing works to their home, dealing with their needs sensitively and obtaining feedback. Explain technical plans and specifications to a non-technical audience* Provide technical advice and support to colleaguesTraining & Development* Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet business objectives* Be willing to undertake any training identified by the Compliance Manager to meet the needs of the serviceHealth & Safety* General - Comply with all health and safety legislation for your area of work, ensuring that plans are prepared and adhered to and risks are identified, managed and monitored as requiredOther* Work in conjunction with the Housing Department in order to utilize available powers to gain entry to tenant's homes for essential inspections or work. This may involve attending and giving evidence at both the County and Magistrates Court if necessary* Represent LACS at external meetings as and when required* Undertake such other tasks as may be reasonably requested by your line manager

Recruiting for Bank Support Workers to join our mental health service in Waltham Forest!GBP 10.85 per hour, plus Pension scheme. This role is working a zero hour contract.Overall PurposeBank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.Key Responsibilities- Working proactively with other members of the team to handle the service caseload and administrative responsibilities- Building supportive, trusting relationships with customers- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'- Proactively manage risk and safety both in and outside of their physical living environment- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards- Report any observations relating to customers welfare- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community- Enable customers to make full use of community facilities by providing support as directed- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities- Empower customers to ensure they receive the service and benefits they are entitled to- Engage in learning and development activity to increase knowledge and skills- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols- Adhering to all other Look Ahead's policies and procedures- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate- Carry out security duties to ensure the safety of the customers and premises- Monitor the CCTV throughout the shift- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assignedThe above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.Skills, Knowledge and ExperienceApplicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.Please see our website for the full job description.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.