Look Ahead Care Support and Housing

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Kensington & Chelsea. 1x SW (Scattered sites) working pattern 9am - 5pm Monday-Friday. 1x SW (Warwick Road) rolling Rota. 8am - 4pm & 1pm - 9pm plus weekends. £28,808.00 per annum, working 40 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House. Develop and maintain links with all key agencies and service providers in the local community Empower customers to ensure they receive the service and benefits they are entitled to Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible Engage in learning and development activity to increase knowledge and skills Ability to defuse challenging behaviour with awareness of personal safety. Adhere to Look Ahead's Policies and Procedures This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is essentially customer-focused Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviours Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned What you'll bring: Desirable: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Specialist Behavioural Support Worker (Male Only) £29,112.00 per annum, working 40 hours per week. Shifts are a mix of 07:00-15:00 or 14:00-22:00 including weekends Want to feel like you're part of one team? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: You will be supporting a 32 year old man who lives in a self-contained bungalow in a supported living service in Newham. Building supportive, trusting relationships with customer and creating a positive atmosphere Be mindful of service users Sensory needs Carrying out holistic assessments of customers which incorporate relevant statutory referral information Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals Creatively engage service user in tasks and activities and offer choices and opportunities to develop daily living skills Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking Provide support to enable customers to continue their recovery and empower customers to self-manage their medication regimes Involving customer in the design, development and delivery of the service Taking a positive risk approach to users support. Provide structured support and guidance to other front line staff in their area of expertise To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills Supporting in challenging situations through Positive Behaviour Support strategies This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Compassionate and able to help service user support needs Exudes a warm friendly presence and open behaviour Assertive and able to help user manage emotions Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem UK License needed Is respectful, articulate and sensitive in style of communication Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviour Understands the Positive Behaviour Support framework Can be creative around activities, both in the house and in the local community What you'll bring: Essential: Experience in working with people with Learning Disabilities and Mental Health NVQ Level 2/3 or equivalent with some or equivalent sector work experience UK Drivers License About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Social Care Service in Newham. £28,808.00 per annum, working 40 hours per week pro rata. Shift Patterns- 08:00-16:00, 14:00-22:00 inclusive of weekends Want to feel like you're part of one team? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits. Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc. Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork. Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality The ability to be self-servicing in the terms of computer/word processing is a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead Ensure Look Ahead Health and Safety policies and local protocols are always adhered to. Maintain records as required at the project under the direction of management. Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Exudes a warm friendly presence and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Is respectful, articulate and sensitive in style of communication - Is motivated towards excellence and improvement of personal performance with a can-do attitude - Ability to cope positively with challenging and diverse behaviour What you'll bring: Essential: Typical qualifications from none to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must. Look Ahead values experience of applicants who have used our services or those similar to Look Ahead services. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Performance Analyst to join our Central Service located at our Head Office in Islington. £46,505.00 per annum, working 35 hours per week on a 12 month FTC. Hybrid Role - 2 days in Office. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Conduct high level analysis and interpretation of management information for a variety of audiences. Develop reports and visualisations from our data warehouses using BI tools (Power BI, Business Objects, SSRS) to enable self- service reporting across the business. Produce performance reports for senior managers and Board members to ensure they understand how Look Ahead is performing against its priorities. Work with managers throughout the organisation to understand their business priorities and to ensure that they have effective information management systems in place to deliver these. Ensure that Look Ahead complies with external performance reporting requirements including contractual measures and regulatory returns. Ensure all BI work meets data protection and information governance requirements. Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy Carry out other duties commensurate with the role, as determined reasonable by Look Ahead This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Excellent IT skills Good communication skills Self-starting and can manage their own workload Close attention to detail and high level of accuracy in their literacy and numeracy What you'll bring: Essential: KNOWLEDGE The post holder must have an understanding of: Performance management and reporting Ensuring data meets quality standards SKILLS The post-holder must demonstrate: An ability to analyse and interpret data and to present the key messages from it. Skills in using Power BI and ability to create and publish reports. Data modelling, DAX, and visualisation design. Advanced skills in Microsoft Office applications, most importantly Microsoft Excel An ability to manage competing demands, prioritise and meet deadlines A customer-centric approach when dealing with internal stakeholders EXPERIENCE The post-holder must have experience of: Analysing and interpreting data for different audiences Problem solving and providing workable solutions Providing advice and support to customers Desirable: Meeting information requirements in a contractual and statutory environment GDPR and data protection requirements An ability to analyse customer requirements and develop solutions that meet these needs Knowledge of SQL Knowledge of SQL Server Reporting Services (SSRS) Knowledge of Business Objects Report writing Managing information systems About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for two kind, compassionate and resilien t Support Workers to join ou r Learning Disabilities Social Care Service i n Waltham Forest. No personal care or experience required, just the right values. £28,808.00 per annum, working 40 hours per week. Want to feel valued? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs. Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns. Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues. About you: Trustworthy, able to work in partnership and willing to achieve outstanding outcomes. Capable of working as part of a group or team and able to use ow initiatives. Essential: Has relevant sector work experience and good values IT Skills Demonstrable experience of supporting vulnerable adults with Learning Disabilities NVQ Level 3 in Health and Social Care or equivalent or willing to complete the qualification Desirable: Other relevant professional memberships and/or specialist qualifications Local and or familiar with the borough About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate.

We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea. £28,808.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Staff are expected to work 8 hours daily on a shift rota basis. This will include weekends.Shifts are 7.30am to 3.30pm and 2.00pm to 10pm. The fixed term contract is for 6 months. What you'll do: If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. Support customers to maintain their tenancies. Support to budget and prevent rent arrears. To develop support plans and risk management plans. Carry out security duties / welfare checks to ensure the safety of the customers and premises Monitor the CCTV throughout the shift Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities Report any observations relating to customers welfare Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times Maintain records as required at the project under the direction of Management Participate in team meetings/reviews and the general development of the service Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Open to feedback and self development Has a practical and logical mind and is naturally well organised Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviour What you'll bring: Essential: NVQ Level 2 or equivalent or experience within charity/social care sector About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.