Flow Recruitment

Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team. Role Description The House & Lodge Manager is responsible for the day-to-day management of the estate's luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail. Key Duties & Responsibilities: - Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities - Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up - Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction - Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff - Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business - Ensure-registration, payment processing and resident folio management is correct and up to-date at all times - Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers - Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc - Oversee the house-keeping functions including laundry and linen management, mini-bar stock and amenity products and ordering - Oversee the guest arrival and departure experiences including check in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards - Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times - Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars We are looking for candidate with strong exposure within 4 or 5 Hotel operations. We are looking for a hands on manager, who has strong experience within Rooms operations.

Our client's nursery, awarded Nursery of the Year South 2018 and rated Ofsted Outstanding, is a privately owned, family-run registered children's day nursery located in a quiet residential street in Finchley Central, London. The nursery is within walking distance of Avenue House, Victoria Park, and Finchley Central underground station. Their goal is to offer children an exceptional educational experience from birth to pre-school, focusing on each child's unique needs. The highly skilled and qualified team provides a safe and stimulating environment to support early years development. They are seeking to recruit a Deputy Nursery Room Leader on a permanent basis for the Pre-School room. Deputy Nursery Room Leader The Deputy Nursery Room Leader is responsible for the day-to-day management of an allocated room within the nursery. The ideal candidate must be NVQ Level 3 qualified or equivalent. This role involves training and developing staff by sharing knowledge and skills. The Deputy will ensure children are cared for in a happy, safe, and stimulating environment, with a sound understanding of child developmental needs. The role includes providing a range of stimulating learning experiences to promote comprehensive development. The successful candidate will be required to undertake an enhanced DBS check.

Do you have a passion for football and sport? Our client are top of the league when it comes to5-a-sidewith 43 football centres throughout the UK. Not all5-a-sidepitches are created equal which is why they haveall-weather 5-a-side arenasjust like Europe's top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Eltham. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI's - the centres are based on financial performance, the number of league games, the number of standard games, children's parties, bar takings and the % of games played. Excellent interpersonal and communication skills - you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills- you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club - this could be the role for you

Our client runs a dynamic and leading Reformer Pilates and PT studios based in London. They have an exciting opportunity and are looking to recruit a Studio Manager/Instructor to join their team and take ownership of their site in North West London. You must be passionate about helping people who want to move, look and feel better. You will be expected to push yourself, to strengthen the values, behaviours and culture that are core to the Company. Their 4 core values are: 1) Client Centric Community - Welcome anyone wanting to improve their health and fitness, providing a warm, comfortable and positive environment. 2) Acknowledge & Celebrate the Wins - Pay attention to our clients progress and achievements and celebrate them, no matter how big or small. 3) Respectful & Resourceful - Respect the fact our clients have individual needs and we pull on all of our resources to meet them. 4) Engage, Educate & Empower - Understand our clients are on different health & fitness journey's. We strive to share our knowledge to assist them to move, look and feel better, both in and out of the studio. The Role: As Studio Manager, you will play a pivotal role in overseeing the day-to-day operations, managing the studio timetable, and leading our team. You will be responsible for budget management, achieving membership sales and retention targets, and fostering relationships with local businesses and allied health professionals. A growth mindset is essential as we continue to expand and evolve. Requirements: - Passion for helping others achieve their health & fitness goals - Strong leadership skills and attention to detail - Ability to work collaboratively and independently - Experience with Customer Relationship Management software and Excel spreadsheets is preferred - Recognised Reformer Pilates qualification required

Our client is a multi-business group operating in Food Retail, Childcare, Travel, Post Office, Pharmacy and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. Our client is looking to recruit a Membership Investment Administrator. As a Membership Investment Administrator, you will be responsible for: • Completing the weekly update to Members/Corporate accounts upon the Emcom Software.• Prepare Members payment withdrawals in accordance with controls and pass to Treasury Team for processing.• Bank and allocate members contributions to the correct accounts.• Ensure that all member's share passbooks are kept updated resolving any queries or issues that arise.• Ensure accurate and up to date information is held upon Share Bonds data records and monthly update completed accurately onto the Emcom software.• Request or liaise with members for relevant information or documentation via telephone, email or letter whichever is appropriate.• Liaise with Membership team to ensure accurate data within the Emcom software.• Complete any actions, reports and reconciliation's required for Period End.• To support Team Leader with Dormant runs and Year End processes.• Work in conjunction with Team Leader and or Manager to identify any risks and flag any breaches in control. About You: To be a successful candidate for this role you will need: • Experience of working in a similar administration role desirable• Excellent organisation and administrative skills• Experienced and skilled in standard IT/PC applications including Word, Excel and PowerPoint.

Our client is the UK's largest and most progressive leisure operator. They are currently looking to recruit a Theatre Manager to oversee their venues based in St Albans and Harpenden. Main Responsibilities: Accountable for the delivery of a clean, safe and welcoming guest experience and for exceeding the financial and operational performance of the centre, including health and safety compliance, in accordance with the organisations Quality Management System. Service Development Responsibilities: Actively engage with the Contract Manager - Theatre and Regional Managers who will provide essential and specialist support to ensure the delivery of the desired outcomes Be fully engaged with all key stakeholders to ensure that the Theatre is operated to an excellent level Be genuinely committed to leading the centre to deliver excellent commercial and operational results through empowering colleagues to fulfil their potential Have exceptional people skills, a passion for fulfilling our mission, and an ability to achieve specific objectives in a multi-functional role across two Theatres Assist in the creation and deliver the business plan ensuring the company and clients objectives are met Assist in the preparation of budgets for the Theatre Manage the expenditure code for the venue ensuring no unauthorised overspends Drive all income streams to ensure they are maximised and achieved whilst developing new streams into the business Assist in the management of the recruitment process, right to work, DBS and induction paperwork at the centre Achieve all key performance indicators Continuously improve the standards of the facility and services Lead, promote and adopt an approach to continuous service improvement We are looking for candidates with3 years experience in the Theatre industry. Working in a team delivering a high standard of customer service in a safe environment. Proven track record of successful commercial management and service development.

Do you have a passion for football and sport? Our client are top of the league when it comes to5-a-sidewith 43 football centres throughout the UK. Not all5-a-sidepitches are created equal which is why they haveall-weather 5-a-side arenasjust like Europe's top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Sunderland. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI's - the centres are based on financial performance, the number of league games, the number of standard games, children's parties, bar takings and the % of games played. Excellent interpersonal and communication skills - you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills- you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club - this could be the role for you

Our client is a fast-growing estate of Urban Playgrounds across the UK. Their people are our most important ambassadors for the brand, and our client works hard to ensure they have people on the team who can provide the best possible experience to everyone who walks through their door. The Role Our client are looking for a full-time Duty Manager at their Bicester site to join their growing and dynamic management team; Working in a fast-paced environment this exciting opportunity would suit a multiskilled duty manager with a background in hospitality, who is looking to develop and advance in their career. The role of Duty Manager will be extremely 'hands on' with duties including the following: Supporting the senior management in all areas of the park. Lead from the front and report directly into the Operations manager or General Manager. Building and motivating a high-energy, high-performance team Ensuring all aspects of Health and Safety are adhered to at all times. Reporting and understanding of financial figures and daily sales Able to implement strategies and processes for the park. Opening and closing the park - ensuring that the park runs smoothly throughout its opening hours. Always maintaining the highest standards and cleanliness throughout the park. Delivering outstanding customer service skills. Support staff in the professional execution of their duties Responsible for ensuring that all cash handling procedures are adhered to in line with company policies whilst on duty. Be confident and proficient in using the booking system and able to process, amend and troubleshoot problems and queries. Take a lead in ensuring park maintenance/safety and repair is reported and addressed promptly. The Person 1+ years of duty management or senior supervisory experience is essential. Experience in hospitality sector is desirable but not essential. Must be a self-starter, have an adaptable nature and desire to succeed. Must have understanding and experience of aspects within health and safety Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner. Must be able to work well under pressure and meet deadlines Available to work weekends Ability to deliver and maintain high standards of guest experience, service and satisfaction. A first aid qualification is desirable but full training can be arranged.

?Our client is a leading ethical childcare provider dedicated to providing the best possible care and education for children in their care. They operate nationwide; constantly investing in their people and facilities to ensure their nurseries are the best places for children to grow and develop. Our clients goal is to offer children an amazing educational experience from birth to pre-school, their most formative years. They focus on every unique and our highly skilled and qualified teams provide the very best early years experience in a safe and stimulating environment. child Our client is looking to recruit a Nursery Deputy Manager. As a Deputy Nursery Manager you will be responsible for: • Playing a key role in creating a safe, welcoming and stimulating environment that promotes children's learning• You will effectively manage the day to day running of the nursery delivering outstanding standards of care and education in partnership with colleagues, parents and children• Be accountable for meeting all objectives and nursery targets with a commercial and people focus, ensuring the nursery if efficient and profitable• Support the Nursery Manager on managing the nursery team with a positive and passionate outlook, being able to deal with any conflict resolution while developing yourself and others through professional development and monitoring performance• Deputise in the absence of the Nursery Manager where appropriate• Be happy to be big on our differences and maintain minimum operating standards• You will be big on inspiring, exciting, and challenging colleagues to deliver the best childcare and education

Full-time or part-time. Our client is a leading ethical childcare provider dedicated to providing the best possible care and education for children in their care. They operate nationwide; constantly investing in their people and facilities to ensure their nurseries are the best places for children to grow and develop. Our client's goal is to offer children an amazing educational experience from birth to pre-school, their most formative years. They focus on every unique child and their highly skilled and qualified teams provide the very best early year's experience in a safe and stimulating environment. Our client is looking to recruit a Nursery Assistant on a permanent basis. You must be a fully qualified Nursery Assistant and hold qualifications such as NVQ level 2 in Childcare. You will be providing a high standard of Day Care for pre-school children in a stimulating environment which aims to provide Equal Opportunities ensuring that all Legal, Safety and individual requirements are met. The successful Nursery Assistant will be required to undertake an enhanced DBS check.

Our client is a fast-growing estate of Urban Playgrounds across the UK. Their people are our most important ambassadors for the brand, and our client works hard to ensure they have people on the team who can provide the best possible experience to everyone who walks through their door. The Role Our client is looking for a full-time General Manager at their Bicester site to join their growing and dynamic team; reporting directly to the Area Manager of the site and will be accountable for all aspects of park management including leading the team, financial planning and profitability as well as responsibility for site legislative requirements including health and safety and food hygiene. Our client has a supportive central team who are there to advise and support as necessary but the day to days operations are for the General Manager to oversee. The main tasks associated with the role include : • To be fully accountable to the Area Manager in terms of aspects of financial planning and profitability. • To manage the rota ensuring the wider team takes full responsibility for all legislative and agreed frameworks including but not limited to health and safety, food hygiene, fire regulations, customer service ensuring all legal and company requirements are met and records are accurately maintained for audit purposes in line with direction from the Area Manager. • To develop and support the team to deliver outstanding performance, through regular reviews as well as effective management, mentoring and coaching. • To identify and assist with the development and delivery of appropriate training for team members to meet both operational and legal requirements. • Demonstrate strong commercial awareness and business acumen in KPIs which includes reporting and understanding of financial figures and profit and loss. • To achieve and preferably exceed the agreed budgeted targets agreed with the Area Manager and the Head of Operations. • To ensure the Deputy Manager or the Duty Manager takes responsibility for the ordering of stock based on agreed levels. • To successfully deliver local marketing campaigns as directed by Head of Marketing • To work to standard company operating procedures • To ensure the operational integrity of the catering facilities in conjunction with the wider team whilst providing the highest levels of service and product for the customer in line with commercial targets. • To produce a range of reports as directed and within the timescales specified by the Area Manager. • To prepare the payroll submission for the site • To foster and maintain excellent working relationships with all individuals across the Jump-Inc brand to ensure effective flow of information between all areas. • Where appropriate to assist in all aspects of recruitment and induction. • To liaise with HR to reach a legal and satisfactory conclusion to employment issues. • You will be expected to support other sites when they are faced with operational challenges so travel outside of their site area may be required. The Person • 2+ years of Management experience is essential. • Experience in the hospitality sector is desirable but not essential. • Possess a flexible, personable, and willing attitude • Must have the ability to prioritise, multitask and be willing to work to the needs of the business. • Strong people management skills • Must be a self-starter, have an adaptable nature and desire to succeed. • Must have understanding and experience of aspects within health and safety • Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner. • Must be able to work well under pressure and meet deadlines • Available to work weekends and bank holidays • Ability to deliver and maintain high standards of guest experience, service and satisfaction. • A first aid qualification is desirable but full training can be arranged.

Our client is a leading ethical childcare provider dedicated to providing the best possible care and education for children in their care. They operate nationwide; constantly investing in their people and facilities to ensure their nurseries are the best places for children to grow and develop. Our client's goal is to offer children an amazing educational experience from birth to pre-school, their most formative years. They focus on every unique child and their highly skilled and qualified teams provide the very best early year's experience in a safe and stimulating environment. Our client is looking to recruit a Nursery Assistant on a full-time, permanent basis. You must be a fully qualified Nursery Assistant and hold qualifications such as NVQ level 2 in Childcare. You will be providing a high standard of Day Care for pre-school children in a stimulating environment which aims to provide Equal Opportunities ensuring that all Legal, Safety and individual requirements are met. The successful Nursery Assistant will be required to undertake an enhanced DBS check.

Our client is one of the UK's leading and most innovative leisure centre operators. They are currently looking to recruit a Sales and Customer Service Manager for their key site, based in Ripley. Key Objectives: Ensure that outstanding levels of customer service are always delivered. Be passionate about and promote the mission; be an advocate for the benefits of activity, and the products and services that form our clients offering both on site and on-line. Working in collaboration with all departments, create an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. Develop and motivate your high-performing team to deliver the outcomes described in the Placemaker job description. Achieve locally determined targets for customer service, membership acquisition, product sales and secondary spend. Follow the latest policies and procedures to manage membership acquisition, and swimming and sports course enrolments. Manage all activity in accordance with the data management policies and procedures. Key Responsibilities: Develop a high performing team through an ongoing training, coaching and support to maximise to deliver the mission and achieve locally determined commercial and customer service targets. Develop and maintain the required capacity and capability in the team using the employee retention and recruitment tools provided. Ensure the resourcing levels efficiently and effectively meet the needs of the business Ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs, using sales tools and techniques documented. Deliver agreed team KPI's around completed calls, lead generation, booked appointments, outreach, in-reach, product sales and secondary spend. Provide managers and teams with accurate and detailed customer service and sales performance reports that identify what has gone well, what could be better and the corrective action that's required. Undertake Salesforce audits to ensure all activity is managed effectively and efficiently in accordance to the KPIs. Working with your manager, develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, sessions, retail and food and beverage. The ideal candidate will need to have 1 years management/supervisory experience within the leisure or hospitality related industries. You must be a strong leader, with excellent communication skills and be passionate about wellbeing/activity. In return you will join a leading operator that has a people centrist focus and offer great long term development potential for your career.

Our client is one of the UK's leading and most innovative leisure centre operators. They are currently looking to recruit a Sales and Customer Service Manager for their key site, based in Ripley. Key Objectives: Ensure that outstanding levels of customer service are always delivered. Be passionate about and promote the mission; be an advocate for the benefits of activity, and the products and services that form our clients offering both on site and on-line. Working in collaboration with all departments, create an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. Develop and motivate your high-performing team to deliver the outcomes described in the Placemaker job description. Achieve locally determined targets for customer service, membership acquisition, product sales and secondary spend. Follow the latest policies and procedures to manage membership acquisition, and swimming and sports course enrolments. Manage all activity in accordance with the data management policies and procedures. Key Responsibilities: Develop a high performing team through an ongoing training, coaching and support to maximise to deliver the mission and achieve locally determined commercial and customer service targets. Develop and maintain the required capacity and capability in the team using the employee retention and recruitment tools provided. Ensure the resourcing levels efficiently and effectively meet the needs of the business Ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs, using sales tools and techniques documented. Deliver agreed team KPI's around completed calls, lead generation, booked appointments, outreach, in-reach, product sales and secondary spend. Provide managers and teams with accurate and detailed customer service and sales performance reports that identify what has gone well, what could be better and the corrective action that's required. Undertake Salesforce audits to ensure all activity is managed effectively and efficiently in accordance to the KPIs. Working with your manager, develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, sessions, retail and food and beverage. The ideal candidate will need to have 1 years management/supervisory experience within the leisure or hospitality related industries. You must be a strong leader, with excellent communication skills and be passionate about wellbeing/activity. In return you will join a leading operator that has a people centrist focus and offer great long term development potential for your career.