Gaddum

Role Context The Team Leader is responsible for supporting the development, management, and supervision of the Kentown Support therapeutic offer. The expectation of the Team Leader role is that 50% of their time will be allocated to their supervisory responsibilities, including line management of designated staff. The remainder of their time will be allocated to casework support. The Team Leader will support with contract monitoring and reporting requirements of the service, ensuring high quality delivery, ongoing support for the team, and the growth and development of new projects and initiatives. Role Purpose The postholder will provide line management support to staff within this team, ensuring effective case management and supervision. The role will include supporting and working with the CYP and CC Therapy Services Coordinator and Manager and other team members to drive continuous improvements to service delivery as well as ensuring monitoring reports are completed in line with requirements for our commissioners. Main Duties and Responsibilities Management of staff: • Provide 1:1 line management supervision and casework support for the designated contract with the CYP and CC Therapy Service Manager s guidance. • Identify staff training and development needs as part of supervision and appraisal process. • Effectively undertake annual appraisals and support staff to meet their Personal Development Plan. • Lead on the day-to-day oversight of the services in the CYP and CC Therapy Coordinator s absence (avoid booking annual leave during this same time when possible). • Ensure referrals are allocated appropriately in line with team members targets and capacity with support and guidance. • Develop training plans for new starters during their probationary period. • Lead on the support and supervision for any student social workers and counselling trainees placed within the CYP Team in close collaboration with the Student Social Worker Placement team. • Provide support around safeguarding issues to the team members together with CYP and CC Therapy Service Coordinator and Manager. Service Development: • Lead on the oversight and development of the Kentown Support service, in collaboration with service management. • Take a solution-focused and evidence-based approach to service challenges. • Support CYP and CC Therapy Service management in developing policies and procedures in line with best practice. • Represent the Kentown Support service at meetings, forums, and events where appropriate. • Undertake initial investigations into complaints relating to the Service as needed. • To assist in the development of the Service by working with other VCSE organisations, schools, and statutory and NHS bodies to enhance the wellbeing and resilience of their service users. • Implement HR processes as appropriate and agreed, reporting issues upwards whilst seeking to intervene at the earliest opportunity so as to seek a resolution. Contract Monitoring: • Report to the CYP and CC Therapy Service Manager on the delivery of the Kentown Support Service on a regular basis. • To lead on service monitoring and reporting to ensure it is completed in line with contract requirements. • To meet with commissioners and funders as required to support the service. Providing therapeutic support to individuals: • Offer therapeutic interventions and support to individuals and families on your caseload. This may be with adults in the family or with children and young people in the family. • Provide post-bereavement support to family members following the death of a child with a life-limiting condition. This may be families you have already supported in this role, or you may begin to work with new families referred by the CCN team. • Offer a holistic package of support that is tailored to the needs of the families you are working with. This may include working around their wellbeing, building resilience, and developing coping strategies. • Employ a flexible approach to the support by offering a mixture of open-ended and time-limited interventions All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

About Gaddum At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience, but identify further risks, providing preventive support now and in the future. At Gaddum, we believe that by supporting individuals we ultimately help support entire communities. Our aim is to empower and enhance the lives of the people we exist to support. About the Accelerating Reform Fund The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes for Carers and will be based in North Manchester General Hospital. Job Summary To develop and ensure safe discharge planning and information for unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge and enablement teams. To empower carers to be involved in the discharge process. Job Purpose The purpose of this role is to support the early identification and referral of carers, ensuring they receive timely and appropriate support to meet their needs. The role focuses on enabling faster, safer, and smoother hospital discharges by addressing carer-related issues and providing clear referral pathways for hospital staff, acting as a critical link between secondary care and community services. By fostering collaboration with hospital staff and local services, this role contributes to the prevention of carer breakdown, reducing the risk of hospital readmissions and ensuring a seamless transition from hospital to home.