Principal IT

Operational IT Engineer - 35,000/ 37,800 per annum - Hull Principal IT are seeking an Operational Technology Engineer to join a growing Group OT team within a fast-paced food manufacturing environment. This is a development-focused opportunity, ideal for someone looking to build a career in OT, industrial systems, and production technology. Working closely with the OT Lead, you will provide hands-on support across factory sites, ensuring operational systems remain reliable, secure, and aligned with business needs. This role offers excellent exposure to industrial infrastructure, automation interfaces, and real-world engineering environments. Key Responsibilities Support the monitoring and maintenance of OT systems to ensure high availability and performance across production environments Assist with routine system health checks, identifying and escalating issues where appropriate Provide first-line support for OT-related incidents and service requests Troubleshoot hardware and infrastructure issues, including industrial PCs, network switches, and factory-connected devices Assist with system patching, updates, and maintenance activities under guidance Support installation, configuration, and replacement of OT hardware and software Participate in OT-related projects such as system upgrades, rollouts, and integration tasks Work alongside third-party vendors during maintenance and installation activities Maintain accurate documentation including asset inventories, network diagrams, and patch records Support backup, recovery, and disaster recovery testing activities Collaborate with IT, engineering, and production teams to ensure operational alignment Develop knowledge of OT systems, cybersecurity practices, and industrial technologies Skills & Experience Strong interest in Operational Technology, industrial systems, or IT infrastructure Understanding of IT principles (through education, work experience, or self-study) Hands-on interest in hardware such as PCs, networking equipment, or industrial devices Operating systems : Windows Server, Linux Cloud platforms : Microsoft 365, Azure, sometimes AWS Networking basics : DNS, DHCP, VPNs Active Directory / identity management Virtualization : VMware or Hyper-V Proactive attitude with a willingness to learn and develop new skills Full UK driving licence and willingness to travel between sites What's on Offer Structured training and development within Operational Technology Exposure to industrial systems, automation, and production environments Opportunity to progress within a growing OT function The Package: If successful our client is offering a salary between 35,000 - 37,800 per annum, favorable holiday allowance, company contributed pension scheme, development opportunities, plus many more. How to Apply : If you are interested in hearing more about this operational IT engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

2nd Line IT Support Engineer (Field & Remote) - 40,000/ 45,000 - Peterborough Principal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies. Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment. The Role As an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times. This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships. Key Responsibilities Provide 2nd line technical support across customer environments Resolve escalated incidents from the 1st line support team Deliver both remote and onsite support where required Troubleshoot issues across systems, networks, infrastructure, and applications Manage and update tickets through the service desk platform Ensure tickets are progressed within agreed SLAs Escalate complex technical issues to senior engineers where necessary Attend customer sites to deliver onsite technical support Create and maintain technical documentation and knowledge base articles Monitor infrastructure alerts through RMM and monitoring platforms Support ongoing service improvement and automation initiatives Promote IT security best practices across customer environments Build strong working relationships with customers and stakeholders Technologies You will gain exposure to a broad range of technologies including: Microsoft Technologies Microsoft 365 Exchange Online SharePoint Microsoft Teams Entra ID / Azure Active Directory Intune / Endpoint Management Windows 10 & Windows 11 Windows Server Microsoft Defender Cloud & Infrastructure Microsoft Azure VMware & Hyper-V Backup & Disaster Recovery solutions Identity & Access Management Networking Cisco Meraki Firewalls VPN connectivity Network troubleshooting Support Tools RMM platforms Service desk systems Remote support tools Monitoring & alerting systems Skills & Experience Required Minimum 2 years' experience within an IT support, MSP, or service desk environment Strong troubleshooting and diagnostic skills Experience supporting Microsoft 365 environments Good understanding of networking technologies Experience using ticketing and remote support systems Excellent communication and customer service skills Strong organisational and prioritisation abilities Full UK driving licence Willingness to travel to customer sites when required Certifications Essential Microsoft Associate Certification (MD-102 or MS-102) or equivalent Desirable AZ-104 SC-300 Cisco Meraki certifications If you are an experienced 2nd line IT support engineer looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH

Operational IT Engineer - 35,000/ 37,800 per annum - Hull Principal IT are seeking an Operational Technology Engineer to join a growing Group OT team within a fast-paced food manufacturing environment. This is a development-focused opportunity, ideal for someone looking to build a career in OT, industrial systems, and production technology. Working closely with the OT Lead, you will provide hands-on support across factory sites, ensuring operational systems remain reliable, secure, and aligned with business needs. This role offers excellent exposure to industrial infrastructure, automation interfaces, and real-world engineering environments. Key Responsibilities Support the monitoring and maintenance of OT systems to ensure high availability and performance across production environments Assist with routine system health checks, identifying and escalating issues where appropriate Provide first-line support for OT-related incidents and service requests Troubleshoot hardware and infrastructure issues, including industrial PCs, network switches, and factory-connected devices Assist with system patching, updates, and maintenance activities under guidance Support installation, configuration, and replacement of OT hardware and software Participate in OT-related projects such as system upgrades, rollouts, and integration tasks Work alongside third-party vendors during maintenance and installation activities Maintain accurate documentation including asset inventories, network diagrams, and patch records Support backup, recovery, and disaster recovery testing activities Collaborate with IT, engineering, and production teams to ensure operational alignment Develop knowledge of OT systems, cybersecurity practices, and industrial technologies Skills & Experience Strong interest in Operational Technology, industrial systems, or IT infrastructure Understanding of IT principles (through education, work experience, or self-study) Hands-on interest in hardware such as PCs, networking equipment, or industrial devices Operating systems : Windows Server, Linux Cloud platforms : Microsoft 365, Azure, sometimes AWS Networking basics : DNS, DHCP, VPNs Active Directory / identity management Virtualization : VMware or Hyper-V Proactive attitude with a willingness to learn and develop new skills Full UK driving licence and willingness to travel between sites What's on Offer Structured training and development within Operational Technology Exposure to industrial systems, automation, and production environments Opportunity to progress within a growing OT function The Package: If successful our client is offering a salary between 35,000 - 37,800 per annum, favorable holiday allowance, company contributed pension scheme, development opportunities, plus many more. How to Apply : If you are interested in hearing more about this operational IT engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH