Principal IT

Senior Support Technician - 35,000/ 38,000 per annum - Leeds Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a senior support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Your role is primarily desk based however there is requirement for travel to their other offices and to customers. You will provide 2nd/3rd line support to the service desk along with handling technical escalations. You will also be required to assist with 1st line tasks when required. This role also provides the opportunity to work alongside the professional services team with delivering technical projects. Key Experience: The ideal candidate will have extensive knowledge covering all points below and has worked in a similar job for at least 2 years. Office365 - Security policies, Intune, Compliance, Azure, Exchange Online, EntraID Infrastructure - Dell/ HP/ Supermicro servers, SANs, RAID, Hyper-V clustering Networking - VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi) Backups - best practices, monitoring, resolving failures Windows - 10 + 11, Server 2016 + Connectivity - line configuration + troubleshooting VOIP - configuring and maintaining VOIP solutions Must have a full UK driving license with business insurance Desirable: Knowledge of Linux Microsoft qualifications The Package: If successful our client is offering a salary of 35,000 - 38,000 per annum, 23 paid holidays excluding bank holidays, Mon-Fri shifts between 8am-6pm, plus many more. How to Apply : If you are interested in hearing more about this senior support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

IT Service Desk Engineer - 35,000/ 45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. This full-time role goes beyond ticket resolution-you'll support a wide range of technologies while championing collaboration, mentoring, and continuous improvement. Some travel and participation in an on-call rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability to work as part of a team Desirable: Certifications (e.g., A+, Microsoft, ITIL) Familiarity with ITSM tools (e.g., ServiceNow, Jira) Knowledge of automation or scripting a plus The Package: If successful our client is offering a salary between 35,000 - 45,000 per annum, favourable holiday allowance, company contributed pension scheme, development opportunities, plus many more. How to Apply : If you are interested in hearing more about this IT service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

IT Helpdesk Analyst - 24,000/ 32,000 per annum - Leeds Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line helpdesk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. You will work full time with the Technical Support Team with your priorities being: Support customer with day-to-day IT issues. Implementing 1st time fixes. Dealing with support requests. Taking inbound calls. Making outbound calls. Desired Skills: Experience with Microsoft 365. Experience with Windows Server. Understanding of Networking. Understanding the best practises of Cyber Security. Understanding the features of Windows 10/11. Confidently troubleshoot a variety of infrastructure/setups. Understanding of Telecoms, Mobile, VoIP. Including their connectivity. The Package: If successful our client is offering a salary of 24,000 - 32,000 per annum, 26 paid holidays plus bank holidays, monthly teams building and social events, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line support vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

IT Helpdesk Analyst - 24,000/ 32,000 per annum - Hull Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line helpdesk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. You will work full time with the Technical Support Team with your priorities being: Support customer with day-to-day IT issues. Implementing 1st time fixes. Dealing with support requests. Taking inbound calls. Making outbound calls. Desired Skills: Experience with Microsoft 365. Experience with Windows Server. Understanding of Networking. Understanding the best practises of Cyber Security. Understanding the features of Windows 10/11. Confidently troubleshoot a variety of infrastructure/setups. Understanding of Telecoms, Mobile, VoIP. Including their connectivity. The Package: If successful our client is offering a salary of 24,000 - 32,000 per annum, 26 paid holidays plus bank holidays, monthly teams building and social events, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line support vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

Application Support Specialist - 32000 per annum - Nottingham Principal IT are working with a global player in the support services sector that are looking for an Application Support Specialist to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The Application Specialist will oversee and manage critical business applications to ensure they meet the evolving needs of the organisation. This role includes supporting and maintaining key systems, providing end-user support, and ensuring the smooth operation of applications across the business. The Application Specialist will also contribute to general IT support functions to maintain seamless operations. Key Responsibilities: Develop and manage customisations and integrations for applications to enhance functionality and user experience. Provide training and technical support to staff members on business applications. Develop, maintain, and optimise workflows and processes within applications. Troubleshoot application-related issues and liaise with external vendors for advanced support when necessary. Manage application upgrades and ensure compliance with best practices. Requirements: Proven experience in administering and maintaining business applications such as Zoho CRM, RADAR Healthcare, Rostering Systems or similar platforms. Strong understanding of workflow automation and customisation within applications. Experience with integration tools and API usage. Knowledge of database structures and reporting tools. Familiarity with Active Directory and Office 365/Azure user and group administration. Knowledge of mobile device management for Android and Apple. Experience with Windows 10/11 and basic hardware diagnostics. ITIL/ITISM best practices and processes. The Package: If successful our client is offering a salary of 32000 per annum, favourable holiday allowance, a full training programme designed to support your personal development. How to Apply : If you are interested in hearing more about this Application Support Specialist vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

Principal IT are working with an IT consultancy organisation that are looking for an 3rd line engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Key Responsibilities: Acting as the "go-to" person for projects such as Azure/SharePoint/Server installs/Migrations/New systems. Not necessarily technical but will know where/who to go to for any required information. Providing clients with a project plan so they know what to expect. Dealing with and 3rd parties and scheduling them as required. Ensuring all pre-requisites and resources are in place before the project begins. Ensuring the project team have all the required information and are on schedule Keeping clients updated on the progress of the project. Ensuring that all parties (including 3 party companies) are fully up to date. Ensure that all Jupiter systems are updated with the correct details - Knowledge base, Accounts Dept, Dashboard, helpdesk etc. Ensuring all related documentation is kept up to date Working on helpdesk when not working on projects. Implementation and management of new project deployments including:- o Server installations (Physical, Virtual, Azure, Azure AD, Intune). o SharePoint Migrations o Microsoft 365 Migrations o Networking devices including UTM firewalls and switches. o Wi-fi installations o Telephone systems o Office moves Cyber Security audits and reporting Ensuring projects are completed quickly and on time. Onboarding new clients - producing reports and providing recommendations. The Package: If successful our client is offering a salary of 35,000 - 38,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 3rd Line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

2nd Line Support Engineer - 28,000/ 30,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Operations Director, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Must Have Skills: Project management skills - self-starter who can manage a project to completion and on time. Excellent fault-finding skills on complex systems. Server migrations and installations - Physical/Virtual and Azure hosted servers. In-depth fault - finding knowledge of Servers, Azure, Cloud migrations, Networks Excellent understanding of Group Policy, DNS and DCHP fault finding Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security Firewall/Network installations and fault finding (Sophos, Cisco) Microsoft SharePoint and Teams migrations Knowledge of Cyber Security best practices Dealing with customers - customer service skills Active directory Fault tolerant networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including Servers, Networking devices and Firewalls Provide Level 2 problem escalation, support and troubleshooting within company SLAs Backfill to Level 1 support when needed Create and maintain technical documentation operational runbook, standards, and supporting documentation Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies The go-to person for other engineers to go to Management of Active Directory Patching of client networks Ensuring all client's technical information is documented and kept up to date Highlighting of any areas where replacement equipment is needed Ensuring all software purchased licensing is recorded and maintained Outstanding communication with your team and our clients The Package: If successful our client is offering a salary of 28,000 - 30,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

IT Support Desk Technician - 27,000/ 34,000 per annum - Brough Principal IT are working with a global player in the manufacture and distribution sector that are looking for an IT support desk technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. As an IT Technician you will provide day to day support to users on a variety of tailored, bespoke and in-house computer systems. This role encompasses 1st, 2nd line support with growth to 3rd Line, allowing you scope to provide truly end to end solutions. You will be required to work both as part of a team and independently, have an analytical brain and be able to communicate at all levels. Key Responsibilities: Central point of contact for users in solving problems with hardware and software issues Maintain day to day critical systems by ensuring the systems are operational and that all are operational and any issues are resolved promptly and properly Developing and delivering value adding management information Providing urgent and ad hoc IT issue resolution throughout the business Some flexible and weekend work will be required (e.g. when upgrading systems) Requirements: Technical skills on hardware and software including IT infrastructure, databases and e-mail Windows Operating Systems Microsoft Products (Microsoft Office 365 products) Understanding Networks (LAN & Wireless) Multimedia & Communication technology (telephone system and mobiles etc.) Experience with printers Ability to learn new technologies quickly Providing technical solutions via telephone, remote and in person. Oracle Netsuite (Desirable) Ubiquity, Unifi networking (Desirable) Mobile Device Management (Desirable) Apple OSX User Support (Desirable) The Package: If successful our client is offering a salary between 27,000 - 34,000 per annum, favourable holiday allowance, a full training programme designed to support your personal development. How to Apply : If you are interested in hearing more about this IT support desk technician vacancy or interested in applying for the role please, use the link below or email me at or contact Principal IT Directly on LinkedIn. INDGH

2nd Line Support Engineer - Up To 30,000 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Desktop Support Technician who is ready to make an immediate impact for my client. If successful you will be responsible for providing 1st and 2nd line IT support to all customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Perform diagnostic tests and troubleshooting to identify customer issues. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry. Undertaking repairs on all equipment. Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Triaging old and new issues within the proper channels to give a more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager. Talking to customers over the phone or via chat/email to capture, record and resolve technical problems experienced. Attend educational programs, workshops and seminars to stay up to date with developments in the IT industry. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. Key Requirements: 3-5 years previous customer facing support role, ideally technology related. Imaging and build skills, for both Laptops and Mobile Phones. Excellent communication and people skills Great problem solving and methodical approach to diagnose issues promptly. Hands on, flexible and pro-active approach with willingness to learn. Team player who enjoys sharing knowledge with colleagues and approaches their work with enthusiasm. Highly organised with excellent time management skills and ability to work without supervision Good working knowledge of MS Windows - Ideally workplace specific. Understanding of Windows Server, MS Exchange and AD (Users and Computers) Good working knowledge and support of wireless technologies. Experience of mobile device and application management across Microsoft, Apple and Android platforms. ITIL Foundation Certified (Desirable) Airwatch Mobile Device Management (Desirable) Other Requirements: Full UK Driving License & access to your own transport The Package: If successful our client is offering a salary of up 30,000 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. How to Apply: If you are interested in hearing more about this 2nd line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH