Job Title: Business Development Associate Location: Southwark, London Salary : OTE £90k Industry: PropTech Working set up: 4 days in the office, 1 day a week work form home About Us: Home Made is on a mission to revolutionise the rental experience. As a fast-growing PropTech startup, we're redesigning how people rent and let homes, combining customer obsession with smart technology to deliver a better, fairer, and more efficient process for everyone involved. We are looking for an ambitious, results-driven Business Development Associate to play a key role in expanding our B2B client base and driving commercial growth. Reporting directly to the Chief Revenue Officer, this role focuses on lead generation, relationship development, strategic pitching, and converting opportunities into long-term partnerships. It's an exciting opportunity for a commercially minded professional who thrives on identifying new opportunities, building strategic relationships, and delivering results. Prior BD experience is a requirement for this role, but not a requirement for it to be in the real estate industry. What you'll be doing: Identify key market opportunities for corporate partnership within the market, through research and business analysis and your own self-initiative including Build to Rent (BTR) and other major asset owners. Drive lead generation through market research, targeted outreach, and personalised engagement strategies. Qualify and convert opportunities by effectively understanding client needs and aligning them with our value proposition. Lead the sales process from pitch to close, collaborating with marketing and sales team to tailor high-impact presentations and proposals. Support new client onboarding, ensuring seamless service delivery and alignment with commercial objectives. Leverage data and analytics to refine sales strategies, measure performance, and inform decision-making. Liaise directly with Clients throughout the tender process and delivery of services to ensure continuity and consistency in relationships and quality of service and in line with company values. Collaborate cross-functionally with marketing, operations, and leadership to shape business development strategies and improve client outcomes. Represent the brand externally at industry events and through thought leadership contributions. This role could be good for you if you have Proven track record of hitting targets and delivering results within the property sector, or a similar sales/new business environment. At least 1-2 years' experience of targeting, winning, and generating new business in a client-facing role, with excellent communication skills with a flexible and adaptable approach. Confident presenting to clients and comfortable leading meetings to build rapport and drive engagement. The ability to work using your own self-initiative, with strong problem-solving and decision-making capabilities. Experience with various systems including Microsoft Office, CRMs, and campaign management tools, email and newsletter management tools & survey/data collections tools. We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
Jul 03, 2025
Full time
Job Title: Business Development Associate Location: Southwark, London Salary : OTE £90k Industry: PropTech Working set up: 4 days in the office, 1 day a week work form home About Us: Home Made is on a mission to revolutionise the rental experience. As a fast-growing PropTech startup, we're redesigning how people rent and let homes, combining customer obsession with smart technology to deliver a better, fairer, and more efficient process for everyone involved. We are looking for an ambitious, results-driven Business Development Associate to play a key role in expanding our B2B client base and driving commercial growth. Reporting directly to the Chief Revenue Officer, this role focuses on lead generation, relationship development, strategic pitching, and converting opportunities into long-term partnerships. It's an exciting opportunity for a commercially minded professional who thrives on identifying new opportunities, building strategic relationships, and delivering results. Prior BD experience is a requirement for this role, but not a requirement for it to be in the real estate industry. What you'll be doing: Identify key market opportunities for corporate partnership within the market, through research and business analysis and your own self-initiative including Build to Rent (BTR) and other major asset owners. Drive lead generation through market research, targeted outreach, and personalised engagement strategies. Qualify and convert opportunities by effectively understanding client needs and aligning them with our value proposition. Lead the sales process from pitch to close, collaborating with marketing and sales team to tailor high-impact presentations and proposals. Support new client onboarding, ensuring seamless service delivery and alignment with commercial objectives. Leverage data and analytics to refine sales strategies, measure performance, and inform decision-making. Liaise directly with Clients throughout the tender process and delivery of services to ensure continuity and consistency in relationships and quality of service and in line with company values. Collaborate cross-functionally with marketing, operations, and leadership to shape business development strategies and improve client outcomes. Represent the brand externally at industry events and through thought leadership contributions. This role could be good for you if you have Proven track record of hitting targets and delivering results within the property sector, or a similar sales/new business environment. At least 1-2 years' experience of targeting, winning, and generating new business in a client-facing role, with excellent communication skills with a flexible and adaptable approach. Confident presenting to clients and comfortable leading meetings to build rapport and drive engagement. The ability to work using your own self-initiative, with strong problem-solving and decision-making capabilities. Experience with various systems including Microsoft Office, CRMs, and campaign management tools, email and newsletter management tools & survey/data collections tools. We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
BTR Leasing Manager Home Made Home Made is revolutionising the way people experience the rental process. We're impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that's reshaping the future of renting. The Build to Rent Delivery team focuses on key account management, sales funnel oversight and ultimately project managing across teams to drive impact and results for their clients. Role pre-requisite : Applicants must have prior experience in real estate, but not necessarily in lettings. Key Responsibilities: Client Management & Onboarding: Act as the primary point of contact for our BtR clients. Provide expert advice and recommendations on industry best practices, market trends, and asset optimisation strategies. Insightful Reporting & Analysis: Generate comprehensive reports that offer deep insights into the performance of client portfolios. Analyse data, providing actionable recommendations to senior management for strategic decision-making. Sales Funnel Optimisation: Take ownership of the sales funnel for each client account, continuously refining and optimising processes to drive efficiency and increase conversion rates. Work closely with the internal team to identify areas for improvement and implement targeted strategies for growth. Training and Development: Train junior sales teams on new sites and key processes for high performance delivery. Marketing Strategy Development: Develop and execute tailored marketing strategies for each client's development site, leveraging digital channels, advertising platforms, and other tactics to drive awareness and demand. Monitor campaign performance and adjust strategies as needed to achieve optimal results. Project Management: Project manage all accounts, ensuring all aspects are covered from onboarding to offboarding. Collaborate cross-functionally with internal teams to coordinate efforts and overcome challenges. Stakeholder Management: Work closely with the Customer Success Manager, Leasing Manager and senior leadership team to build clear processes for clients, as well as solution-focused responses. Meeting Management: Attend weekly meetings with clients to talk them through key account updates, including solutions and forward-looking plans. Culture and Values Carrier: Be a culture and values leader in the business. Work together with the management team to set standards and expectations internally and externally. Working hours: Monday to Friday 9-6 (occasional site travel required) Office location: London Southwark, 1 day a week work from home post probation Salary: OTE £110k What we look for: Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR) Have a strong ability to assess the market value for the estimated rental values for each client asset Strategic account management skills and strong business acumen Exceptional communication skills Project Management Problem-solving and critical thinking skills Benefits of working with us: Annual Leave: 24 days leave + your birthday off! Modern, state of the art offices Employee Perks: discounts for stores, cinema etc Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc. Mental Health First Aiders On site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
Feb 21, 2025
Full time
BTR Leasing Manager Home Made Home Made is revolutionising the way people experience the rental process. We're impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that's reshaping the future of renting. The Build to Rent Delivery team focuses on key account management, sales funnel oversight and ultimately project managing across teams to drive impact and results for their clients. Role pre-requisite : Applicants must have prior experience in real estate, but not necessarily in lettings. Key Responsibilities: Client Management & Onboarding: Act as the primary point of contact for our BtR clients. Provide expert advice and recommendations on industry best practices, market trends, and asset optimisation strategies. Insightful Reporting & Analysis: Generate comprehensive reports that offer deep insights into the performance of client portfolios. Analyse data, providing actionable recommendations to senior management for strategic decision-making. Sales Funnel Optimisation: Take ownership of the sales funnel for each client account, continuously refining and optimising processes to drive efficiency and increase conversion rates. Work closely with the internal team to identify areas for improvement and implement targeted strategies for growth. Training and Development: Train junior sales teams on new sites and key processes for high performance delivery. Marketing Strategy Development: Develop and execute tailored marketing strategies for each client's development site, leveraging digital channels, advertising platforms, and other tactics to drive awareness and demand. Monitor campaign performance and adjust strategies as needed to achieve optimal results. Project Management: Project manage all accounts, ensuring all aspects are covered from onboarding to offboarding. Collaborate cross-functionally with internal teams to coordinate efforts and overcome challenges. Stakeholder Management: Work closely with the Customer Success Manager, Leasing Manager and senior leadership team to build clear processes for clients, as well as solution-focused responses. Meeting Management: Attend weekly meetings with clients to talk them through key account updates, including solutions and forward-looking plans. Culture and Values Carrier: Be a culture and values leader in the business. Work together with the management team to set standards and expectations internally and externally. Working hours: Monday to Friday 9-6 (occasional site travel required) Office location: London Southwark, 1 day a week work from home post probation Salary: OTE £110k What we look for: Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR) Have a strong ability to assess the market value for the estimated rental values for each client asset Strategic account management skills and strong business acumen Exceptional communication skills Project Management Problem-solving and critical thinking skills Benefits of working with us: Annual Leave: 24 days leave + your birthday off! Modern, state of the art offices Employee Perks: discounts for stores, cinema etc Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc. Mental Health First Aiders On site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
Customer Success Account Manager Home Made Our Customer Success team is at the heart of our business supporting the end-to-end process from the point of offer agreed through to day-to-day property management. This role will be supporting both the tenancy operations and property management teams, working closely with them on key areas from right to rent reviews, contract drafting, reference approvals, through to maintenance set-ups and deposit management. This is a great role for someone who is detail-oriented, good with task and time management and works well in a cross-functional team. Location: Southwark, London (office-based role - 1 day WFH post probation) Salary: £28K-£30K (depending on experience) Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu Start Date: Please note that all hiring is currently for start dates in 2025 Working with us: Home Made is the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team, we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good! To explore more about what we do, click here . Role and Opportunities: As a Customer Success Account Manager , you'll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include: Overseeing key processes from the initial receipt of a payment of intent to the successful tenant move-in. Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones. Ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations. Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise. Coordinating and managing third-party tenancy services. Overseeing logistics such as pre-tenancy maintenance arrangements. Monitoring deposit registration processes to ensure regulatory compliance. Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey. About You: Excellent Communication Skills: Whether it's written or verbal, you know how to deliver information clearly, diplomatically, and professionally. Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time. Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision. Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience. Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead. Home Made Benefits: Annual Leave: 24 days leave + your birthday off! Modern, state-of-the-art offices Employee Perks: discounts for stores, cinema etc. Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Culture Club: ad hoc events for notable dates (St. Patrick's Day, Diwali, Movember), Mental Health Champions, CSR opportunities On-site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
Feb 20, 2025
Full time
Customer Success Account Manager Home Made Our Customer Success team is at the heart of our business supporting the end-to-end process from the point of offer agreed through to day-to-day property management. This role will be supporting both the tenancy operations and property management teams, working closely with them on key areas from right to rent reviews, contract drafting, reference approvals, through to maintenance set-ups and deposit management. This is a great role for someone who is detail-oriented, good with task and time management and works well in a cross-functional team. Location: Southwark, London (office-based role - 1 day WFH post probation) Salary: £28K-£30K (depending on experience) Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu Start Date: Please note that all hiring is currently for start dates in 2025 Working with us: Home Made is the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team, we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good! To explore more about what we do, click here . Role and Opportunities: As a Customer Success Account Manager , you'll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include: Overseeing key processes from the initial receipt of a payment of intent to the successful tenant move-in. Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones. Ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations. Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise. Coordinating and managing third-party tenancy services. Overseeing logistics such as pre-tenancy maintenance arrangements. Monitoring deposit registration processes to ensure regulatory compliance. Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey. About You: Excellent Communication Skills: Whether it's written or verbal, you know how to deliver information clearly, diplomatically, and professionally. Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time. Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision. Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience. Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead. Home Made Benefits: Annual Leave: 24 days leave + your birthday off! Modern, state-of-the-art offices Employee Perks: discounts for stores, cinema etc. Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Culture Club: ad hoc events for notable dates (St. Patrick's Day, Diwali, Movember), Mental Health Champions, CSR opportunities On-site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
