Hilton Worldwide, Inc.

Night Receptionist (HOT0CG7S) Job Number: HOT0CG7S Work Locations Hilton Cambridge City Centre, 20 Downing Street, Cambridge CB2 3DT A WORLD OF REWARDS Hourly Rate of £12.71 per hour Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you A chance to make a difference through our Corporate Responsibility programmes - find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Subsidised Taxi Scheme Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas What will I be doing? Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency Flexibility to work night shifts Previous experience in cash handling (advantageous) Job Guest Services, Operations, and Front Office

A global hospitality group seeks a Cluster Revenue Manager to join their Europe Revenue Management team in Watford, England. This role involves maximizing revenue and market share for multiple hotels through strategic coordination of revenue management processes. Candidates should have commercial revenue management experience, advanced Excel skills, and excellent communication abilities. The position offers strong career growth in a hybrid environment that combines office and remote work.

Job Number EUR015HX Work Locations Hilton - Regional Office - Europe Maple Court Central Park Central Park Watford WD24 4QQ About Hilton Are you looking for a great Revenue Management opportunity and an exceptional on-boarding and training programme with a leading global hospitality group? Are you interested in joining a company who has been consistently recognised for its exceptional workplace culture and was recently crowned World's Best Workplace by Fortune Magazine and Great Place to Work? Are you interested in joining an organisation with a proven commitment to sustainability, driving responsible travel globally and creating a positive environmental and social impact? Are you interested in a very competitive salary, having access to amazing hotel discounts; the ability to carry out your work from a location anywhere in the world for up to 20 days a year, and working in a hybrid environment by being part office and part home based? If the answer is "yes", and you have the relevant revenue management skills then we would love to hear from you. The RMCC Europe has a truly international team supporting a global customer base, with team members from 27 different countries, and a wide range of ages spanning across five generations, from Gen Z to Baby Boomers! Position Summary This is an excellent opportunity to join Hilton's Europe Revenue Management team based at Hilton's Regional headquarters in Watford, North London with a hybrid approach working remotely for part of the week, and occasional travel to our hotels. The Revenue Management Consolidated Centre (RMCC) is responsible for hotel revenue management for 300+ hotels across the UK & Ireland and Europe regions, looked after by a very diverse team of over 100+ team members representing 27 nationalities, and offers world-class revenue management talent and tools to our hotels. This is an excellent opportunity to be part of Hilton's continued success and growth with strong career opportunities beyond the initial role, with options to grow and develop within RMCC, to transfer to other departments within the corporate environment, or to a hotel-based role across the globe. The Cluster Revenue Manager will be responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. Portfolios assigned are very diverse and give successful candidates the opportunity to work with different markets, hotels and countries. The role is instrumental in leading the commercial strategy of the assigned hotels and driving revenue and profits whilst delivering Hilton's mission to be the preeminent global hospitality company - the first choice of guests, team members, and owners alike. What are we looking for? Practical working experience within commercial revenue management. Experience leading daily and weekly commercial meetings on forward looking issues such as booking pace, performance analysis and SMART action planning. Advanced Excel and strong numeracy and analytical skills. Excellent communication skills - fluency in English, both verbal and written. Able to articulate and introduce change effectively. Demonstrable soft skills to include active listening to build trust, instil confidence and empower others. Excellent competencies in Leadership, Planning and Organising, and Influencing Resilient and motivated - Self organised, working well under time constraints while balancing concurrent tasks and priorities.