Breakfast Manager (Job Number: HOT0C2PU) Work Locations London Hilton on Park Lane, 22 Park Lane London W1K 1BE WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! A new era begins at the London Hilton on Park Lane. Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 2023 was the hotel's 60th anniversary, which saw the refurbishment of Executive rooms and suites as well as a redevelopment of the lobby level, including a brand new restaurant and bar. It is advantageous, but not mandatory, if you speak and write Arabic, Japanese, or Mandarin, due to the needs of our international guest base. Salary Annual salary ranging from £33,000 up to £36,000 plus service charge Benefits 28 days paid holiday increasing with service Exclusive high street discounts through Perks at Work portal Industry leading Team Member discounts on hotel stays for you, your family and friends Access to leadership and development programmes through Hilton University Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Uniforms provided and laundered complimentary Free meals on shift What will I be doing? As a Breakfast Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. You'll work 5 days per week, sometimes including weekends and bank holidays. A Breakfast Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage overall restaurant operations with a focus on breakfast, lunch and afternoon tea Have strong floor presence to maintain structure and standards among the team Keep and stock up par levels of all food, beverage and non beverage items needed for service Maintain exceptional levels of customer service Evaluate guest satisfaction levels with a focus on continuous improvement Implement incentives and commitments to drive the breakfast and restaurant SALT score Respond and drive the online review platform scores Manage online awareness, availability and bookings Recruit, manage, train and develop the breakfast and afternoon tea restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to food and beverage cost and payroll Drive sales to maximize budgeted revenue Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Ability to comply with all Food and Beverage brand standards Ensure communication meetings are conducted and post meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Nov 17, 2025
Full time
Breakfast Manager (Job Number: HOT0C2PU) Work Locations London Hilton on Park Lane, 22 Park Lane London W1K 1BE WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! A new era begins at the London Hilton on Park Lane. Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 2023 was the hotel's 60th anniversary, which saw the refurbishment of Executive rooms and suites as well as a redevelopment of the lobby level, including a brand new restaurant and bar. It is advantageous, but not mandatory, if you speak and write Arabic, Japanese, or Mandarin, due to the needs of our international guest base. Salary Annual salary ranging from £33,000 up to £36,000 plus service charge Benefits 28 days paid holiday increasing with service Exclusive high street discounts through Perks at Work portal Industry leading Team Member discounts on hotel stays for you, your family and friends Access to leadership and development programmes through Hilton University Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Uniforms provided and laundered complimentary Free meals on shift What will I be doing? As a Breakfast Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. You'll work 5 days per week, sometimes including weekends and bank holidays. A Breakfast Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage overall restaurant operations with a focus on breakfast, lunch and afternoon tea Have strong floor presence to maintain structure and standards among the team Keep and stock up par levels of all food, beverage and non beverage items needed for service Maintain exceptional levels of customer service Evaluate guest satisfaction levels with a focus on continuous improvement Implement incentives and commitments to drive the breakfast and restaurant SALT score Respond and drive the online review platform scores Manage online awareness, availability and bookings Recruit, manage, train and develop the breakfast and afternoon tea restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to food and beverage cost and payroll Drive sales to maximize budgeted revenue Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Ability to comply with all Food and Beverage brand standards Ensure communication meetings are conducted and post meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Annual Salary ranging from £37,000 up to £38,000 A WORLD OF REWARDS Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career ! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. What will I be doing? Responsible for maintenance issues within the hotel Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel Ensure monthly safety inspections take place and employees are trained accordingly What are we looking for? An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Advanced knowledge of building management/engineering Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own Previous experience in a management role It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First Aid Vocational training in engineering or similar field EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels -
Nov 16, 2025
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Annual Salary ranging from £37,000 up to £38,000 A WORLD OF REWARDS Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career ! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. What will I be doing? Responsible for maintenance issues within the hotel Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel Ensure monthly safety inspections take place and employees are trained accordingly What are we looking for? An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Advanced knowledge of building management/engineering Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own Previous experience in a management role It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First Aid Vocational training in engineering or similar field EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels -
Overview Job Description - 2026 Hilton Elevator Hotel Leadership Graduate Programme - Europe, Middle East & Africa (EUR015MD) Hilton offers a unique experience tailored to internationally mobile graduates, designed to accelerate you into a Hotel General Manager (GM) position within 5-8 years of programme completion. The programme includes two 9-month placements in different countries across the Europe, Middle East & Africa (EMEA) region, for a total of 18 months of immersive hotel operations experience across major departments. You will follow a structured career path with two major business projects to support your progression toward GM. You will also become part of the Elevator Alumni community, with opportunities to interact with the wider business and gain insights and connections throughout your career. Benefits and Career Path Programme Induction: comprehensive introduction to the programme and our business. Learning and Development: access to Hilton University modules and on-the-job and off-the-job learning across business disciplines. Tailored work experience across all functions, accounting for any previous experience. Personal Development Plan aligned to your competency and leadership capabilities. Support Network: GM mentor and a lifelong sponsor at VP level, with regular feedback. Feedback and Growth: regular career development reviews to guide progression. Hilton Perks: including the Go Hilton Travel Program with access to heavily reduced hotel room rates for you, family, and friends. What is it like working for Hilton? The future of hospitality is bright at Hilton, a leading global hospitality company with a diverse portfolio of world-class brands. Hilton values a welcoming culture and has been recognized as a top workplace. We support the mental and physical wellbeing of all Team Members with flexible working options, career growth and development, and the Go Hilton Team Member Travel discount program. Hilton is committed to diversity and inclusion and provides reasonable accommodations to participate in the application process and in the role where required. We are an equal opportunity employer and value diversity. We will provide reasonable accommodation to qualified individuals with protected disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits of employment. Please contact us to request accommodation. What are we looking for? We are seeking individuals who embody the Hilton Values, with a strong drive, commitment, and flexibility. Mobility is essential for this programme, with expected work in a minimum of two different countries during the programme (each placement lasting nine months) within the EMEA region. To be considered you should have: Completed a Bachelor's or Master's degree before September 2026. Fluency in English (speaking, reading and writing). A second language is an advantage but not essential. Eligibility to work within the EMEA region. Full mobility across the EMEA region and willingness to relocate as required by Hilton for both placements. A desire to become a Hotel GM. Prior experience in a hotel or hospitality role is advantageous but not essential. Availability to start full-time employment in September 2026. Selection Process Applications are open. Applications close on Sunday 14 December 2025. The selection process includes online assessments, a competency-based interview with a GM, and a virtual Assessment Centre during the week commencing 9 February 2026. We also invite you to explore our podcast series, "Graduates in Hospitality," featuring current and former Hilton graduates and senior leaders. The series provides insights and tips for navigating graduate programmes. Good luck We look forward to meeting you.
Nov 15, 2025
Full time
Overview Job Description - 2026 Hilton Elevator Hotel Leadership Graduate Programme - Europe, Middle East & Africa (EUR015MD) Hilton offers a unique experience tailored to internationally mobile graduates, designed to accelerate you into a Hotel General Manager (GM) position within 5-8 years of programme completion. The programme includes two 9-month placements in different countries across the Europe, Middle East & Africa (EMEA) region, for a total of 18 months of immersive hotel operations experience across major departments. You will follow a structured career path with two major business projects to support your progression toward GM. You will also become part of the Elevator Alumni community, with opportunities to interact with the wider business and gain insights and connections throughout your career. Benefits and Career Path Programme Induction: comprehensive introduction to the programme and our business. Learning and Development: access to Hilton University modules and on-the-job and off-the-job learning across business disciplines. Tailored work experience across all functions, accounting for any previous experience. Personal Development Plan aligned to your competency and leadership capabilities. Support Network: GM mentor and a lifelong sponsor at VP level, with regular feedback. Feedback and Growth: regular career development reviews to guide progression. Hilton Perks: including the Go Hilton Travel Program with access to heavily reduced hotel room rates for you, family, and friends. What is it like working for Hilton? The future of hospitality is bright at Hilton, a leading global hospitality company with a diverse portfolio of world-class brands. Hilton values a welcoming culture and has been recognized as a top workplace. We support the mental and physical wellbeing of all Team Members with flexible working options, career growth and development, and the Go Hilton Team Member Travel discount program. Hilton is committed to diversity and inclusion and provides reasonable accommodations to participate in the application process and in the role where required. We are an equal opportunity employer and value diversity. We will provide reasonable accommodation to qualified individuals with protected disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits of employment. Please contact us to request accommodation. What are we looking for? We are seeking individuals who embody the Hilton Values, with a strong drive, commitment, and flexibility. Mobility is essential for this programme, with expected work in a minimum of two different countries during the programme (each placement lasting nine months) within the EMEA region. To be considered you should have: Completed a Bachelor's or Master's degree before September 2026. Fluency in English (speaking, reading and writing). A second language is an advantage but not essential. Eligibility to work within the EMEA region. Full mobility across the EMEA region and willingness to relocate as required by Hilton for both placements. A desire to become a Hotel GM. Prior experience in a hotel or hospitality role is advantageous but not essential. Availability to start full-time employment in September 2026. Selection Process Applications are open. Applications close on Sunday 14 December 2025. The selection process includes online assessments, a competency-based interview with a GM, and a virtual Assessment Centre during the week commencing 9 February 2026. We also invite you to explore our podcast series, "Graduates in Hospitality," featuring current and former Hilton graduates and senior leaders. The series provides insights and tips for navigating graduate programmes. Good luck We look forward to meeting you.
Director of Sales (HOT0BXOS) Job Description Work Locations Hilton London Wembley Lakeside Way, Wembley, HA9 0BU WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! What makes Hilton Wembley unique is the sense of belonging and teamwork shared throughout all our departments. This hotel is the - one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. Every day we are busy creating lasting memories. A WORLD OF REWARDS Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Guest Experience Day - 1 night stay with breakfast per year Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. Responsibilities Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments. Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support. Prepare company contracts for the hotel in accordance with current business and pricing conditions. Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator. Develop the group team through leadership and by example, including sales development; participate in the hiring of team members and their future success. Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely, and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department, including the annual and monthly Forecast, Lead Management System, and Booking Reports. Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotel's annual Budgets; execute initiatives as outlined and swiftly implement strategies/tactics to offset changes in markets, the economy or driven by the competitive set. Organise and/or attend scheduled group and related meetings. Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity. Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential guests. Produce accurate and timely reports that meet the needs of the hotel and the management company. Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team. Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs. Contribute to relevant management meetings to develop and implement sales and marketing initiatives. Qualifications Positive attitude and good communication skills. Commitment to delivering a high level of customer service. Strong leadership skills - ability to manage and motivate a team to perform beyond expectations. Strong analytical skills to understand key business indicators and competitive trends, and develop approaches to challenges. Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members. Excellent organisational and planning skills. Flexibility to respond to a range of different work situations. Ability to work well under time pressure and/or demanding travel schedules. Previous experience as a Director of Sales or Senior Sales Manager. Additional Preferred Skills Knowledge of the local market. Knowledge of the hospitality industry. A passion for sales and target based performance. Relevant degree in sales, business development or other relevant business field, from an academic institution. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Nov 12, 2025
Full time
Director of Sales (HOT0BXOS) Job Description Work Locations Hilton London Wembley Lakeside Way, Wembley, HA9 0BU WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! What makes Hilton Wembley unique is the sense of belonging and teamwork shared throughout all our departments. This hotel is the - one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. Every day we are busy creating lasting memories. A WORLD OF REWARDS Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Guest Experience Day - 1 night stay with breakfast per year Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. Responsibilities Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments. Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support. Prepare company contracts for the hotel in accordance with current business and pricing conditions. Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator. Develop the group team through leadership and by example, including sales development; participate in the hiring of team members and their future success. Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely, and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department, including the annual and monthly Forecast, Lead Management System, and Booking Reports. Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotel's annual Budgets; execute initiatives as outlined and swiftly implement strategies/tactics to offset changes in markets, the economy or driven by the competitive set. Organise and/or attend scheduled group and related meetings. Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity. Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential guests. Produce accurate and timely reports that meet the needs of the hotel and the management company. Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team. Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs. Contribute to relevant management meetings to develop and implement sales and marketing initiatives. Qualifications Positive attitude and good communication skills. Commitment to delivering a high level of customer service. Strong leadership skills - ability to manage and motivate a team to perform beyond expectations. Strong analytical skills to understand key business indicators and competitive trends, and develop approaches to challenges. Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members. Excellent organisational and planning skills. Flexibility to respond to a range of different work situations. Ability to work well under time pressure and/or demanding travel schedules. Previous experience as a Director of Sales or Senior Sales Manager. Additional Preferred Skills Knowledge of the local market. Knowledge of the hospitality industry. A passion for sales and target based performance. Relevant degree in sales, business development or other relevant business field, from an academic institution. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Overview Night Front Desk Supervisor - Shift 11pm to 7am (HOT0BTXX) Night Front Desk Supervisor - Shift 11pm to 7am (HOT0BTXX) Job Details Job Number: HOT0BTXX Work Location Hilton London Syon Park, London Syon Park, Middlesex, London TW7 6AZ Rewards and Benefits Welcome to a world of opportunities at the UK's Great Place to Work 2025, as voted by our team members. Our culture focuses on inclusiveness, positivity and a drive to achieve our common goal: to share the light and warmth of hospitality. World-class training, resources and support help you develop and grow. A World of Rewards Hourly Rate up to £14.16 plus front office incentives Smart uniform provided Free and healthy meals when on duty Grow your Career - Personal Development programmes designed to support you at every step A chance to make a difference through Corporate Responsibility programmes () Team Member Travel Program - discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts with Perks at Work Holiday - 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member areas Role and Responsibilities As Night Front Desk Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests. You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Requirements Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job: Guest Services, Operations, and Front Office
Nov 03, 2025
Full time
Overview Night Front Desk Supervisor - Shift 11pm to 7am (HOT0BTXX) Night Front Desk Supervisor - Shift 11pm to 7am (HOT0BTXX) Job Details Job Number: HOT0BTXX Work Location Hilton London Syon Park, London Syon Park, Middlesex, London TW7 6AZ Rewards and Benefits Welcome to a world of opportunities at the UK's Great Place to Work 2025, as voted by our team members. Our culture focuses on inclusiveness, positivity and a drive to achieve our common goal: to share the light and warmth of hospitality. World-class training, resources and support help you develop and grow. A World of Rewards Hourly Rate up to £14.16 plus front office incentives Smart uniform provided Free and healthy meals when on duty Grow your Career - Personal Development programmes designed to support you at every step A chance to make a difference through Corporate Responsibility programmes () Team Member Travel Program - discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts with Perks at Work Holiday - 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member areas Role and Responsibilities As Night Front Desk Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests. You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Requirements Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job: Guest Services, Operations, and Front Office