Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Manages the ongoing development of affiliate & strategic client relationships to ensure deep penetration within the client account and to minimize risks to the relationship while building effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers. Serves as the primary conduit for other company resources dealing with the client. Ensures that operational and service delivery standards are being met and creates a demand for the organizations products and services by raising their profile with clients. May manage the revenue growth of existing clients to include both new sales and organic growth. What Part Will You Play? Guides a team that is responsible for client relationships for a specific product or service. Develops relationships with multiple levels of client leadership, serving as the client advocate within the company, augmenting the clients' business, satisfaction, and growth. Establishes knowledge across the enterprise to ensure stakeholders at all levels have maximum understanding of the client, equipping them to facilitate strong partnerships. Leads and ensures retention of clients based on strategic direction of clients' business. Consults with clients to assist in meeting business objectives. Applies functional or business industry knowledge to relevant business opportunities and problem solving. Maintains strong current knowledge of key subject matter experts in the company and applies those resources as necessary. Creates and manages client growth plans designed to maximize revenue to the company. Serves as an active contributor to all sales efforts and other formal procurement processes. Provides regular updates to finance and executive leadership on progress toward financial goals. Ensures compliance to the contract (to include assessment of service levels). Consults with legal and finance on contractual matters, and works with appropriate leadership to resolve contractual issues. Ensures accuracy of client invoice and maintains appropriate supporting records. Negotiates resolution to financial disputes. Participates in and provides key contributions to contract renewal discussions. Coordinates company resources to respond to client needs 24x7. Serves as client advocate and acts as an escalation point to coordinate resolution of issues that pose substantial customer, regulatory, or financial impacts. Works with leadership, technical and business areas to prioritize work efforts and to build cross functional teams in support of client needs. Leads a team of Account Managers by measuring progress to goals and ensure that the team understands client strategy and organizational complexity to effectively engage at the highest level. Allocates team member resources, to include business development for respective area, for problem resolution and management, client maintenance, project requests, system enhancements, and client specific requests. Provides performance feedback to team members at specified reviews as well as real time coaching to promote a growth environment. Customizes performance expectations and training plans based on role, experience, and knowledge as team member satisfaction predicates client satisfaction. Participates in business and executive reviews based on experience and trends. Owns, directs and ensures complete set up and preparation for the client review monthly, quarterly, and annually, and understanding the content with the intent to improve the clients' business. Aligns clients' needs with internal solutions. Manages the implementation, execution and follow up of actions associated with the client survey. Not an exhaustive list; other duties as assigned. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered. Typically a minimum of 8 years related professional experience including a minimum of 3-4 years experience in a supervisory position. Preferred Qualifications None Identified What Are Our Desired Skills and Capabilities? None Identified Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact . Interested in learning more about Global Payments and Our Family of Brands? Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter LinkedIn and Facebook.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Manages the ongoing development of affiliate & strategic client relationships to ensure deep penetration within the client account and to minimize risks to the relationship while building effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers. Serves as the primary conduit for other company resources dealing with the client. Ensures that operational and service delivery standards are being met and creates a demand for the organizations products and services by raising their profile with clients. May manage the revenue growth of existing clients to include both new sales and organic growth. What Part Will You Play? Guides a team that is responsible for client relationships for a specific product or service. Develops relationships with multiple levels of client leadership, serving as the client advocate within the company, augmenting the clients' business, satisfaction, and growth. Establishes knowledge across the enterprise to ensure stakeholders at all levels have maximum understanding of the client, equipping them to facilitate strong partnerships. Leads and ensures retention of clients based on strategic direction of clients' business. Consults with clients to assist in meeting business objectives. Applies functional or business industry knowledge to relevant business opportunities and problem solving. Maintains strong current knowledge of key subject matter experts in the company and applies those resources as necessary. Creates and manages client growth plans designed to maximize revenue to the company. Serves as an active contributor to all sales efforts and other formal procurement processes. Provides regular updates to finance and executive leadership on progress toward financial goals. Ensures compliance to the contract (to include assessment of service levels). Consults with legal and finance on contractual matters, and works with appropriate leadership to resolve contractual issues. Ensures accuracy of client invoice and maintains appropriate supporting records. Negotiates resolution to financial disputes. Participates in and provides key contributions to contract renewal discussions. Coordinates company resources to respond to client needs 24x7. Serves as client advocate and acts as an escalation point to coordinate resolution of issues that pose substantial customer, regulatory, or financial impacts. Works with leadership, technical and business areas to prioritize work efforts and to build cross functional teams in support of client needs. Leads a team of Account Managers by measuring progress to goals and ensure that the team understands client strategy and organizational complexity to effectively engage at the highest level. Allocates team member resources, to include business development for respective area, for problem resolution and management, client maintenance, project requests, system enhancements, and client specific requests. Provides performance feedback to team members at specified reviews as well as real time coaching to promote a growth environment. Customizes performance expectations and training plans based on role, experience, and knowledge as team member satisfaction predicates client satisfaction. Participates in business and executive reviews based on experience and trends. Owns, directs and ensures complete set up and preparation for the client review monthly, quarterly, and annually, and understanding the content with the intent to improve the clients' business. Aligns clients' needs with internal solutions. Manages the implementation, execution and follow up of actions associated with the client survey. Not an exhaustive list; other duties as assigned. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered. Typically a minimum of 8 years related professional experience including a minimum of 3-4 years experience in a supervisory position. Preferred Qualifications None Identified What Are Our Desired Skills and Capabilities? None Identified Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact . Interested in learning more about Global Payments and Our Family of Brands? Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter LinkedIn and Facebook.
Global Payments
Business Technical Service Analyst II page is loaded Business Technical Service Analyst II Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure. What Part Will You Play? Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements). What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field Typically Minimum 2 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software Preferred Qualifications Master's Degree In Information Technology or related field Typically Minimum 6 Years Relevant Exp Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Programming - Good database development skills in Oracle PL/SQL Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio Knowledge of UNIX/Linux Operating Systems Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .
Business Technical Service Analyst II page is loaded Business Technical Service Analyst II Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure. What Part Will You Play? Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements). What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field Typically Minimum 2 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software Preferred Qualifications Master's Degree In Information Technology or related field Typically Minimum 6 Years Relevant Exp Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Programming - Good database development skills in Oracle PL/SQL Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio Knowledge of UNIX/Linux Operating Systems Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .
