World Vision

Product Experience Manager Individual Giving Are you an experienced Individual Giving Manager Have you delivered engaging supporter experience and are passionate about fundraising Do you want to make a lasting impact for the world s most vulnerable children If so, this role is perfect for you! Position: Product Experience Manager - Individual Giving Location: Milton Keynes (with Hybrid working) Hours: Full-time - 36.5 hours per week Contract: Permanent Salary: £42,750 per annum, depending on experience + good range of benefits Closing Date: 24 March 2025 As part of the newly formed Integrated Fundraising and Marketing department you will manage a team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. The goal as a directorate is to support impacting 5.5 million lives and raising £100m in sustainable income by 2029. By enhancing the experience of our generous supporters, the department aims to showcase the impact of the charity s work, bringing hope and sustainable change to vulnerable communities worldwide. About the Role As the Product Experience Manager - Individual Giving, you ll be responsible for managing a rich and engaging supporter experience for all regular giving products with a key focus on the sector-leading flagship Child Sponsorship product. You ll lead the development and delivery of inspirational experiences to drive loyalty and satisfaction by bringing to life the impact of supporters generosity. With a number of significant strategic projects underway, this is an exciting time to join the team. You ll play a crucial role in growing one of the lead products, Child Sponsorship, by increasing retention and loyalty as well as looking for opportunities to promote additional giving. You ll also play a leading role in the implementation of the new CRM system, Dynamics 365, ensuring the marketing function best supports the fundraising objectives and helping to lead the business transformation that is required for the organisation to adopt new ways of working. As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You It s essential that you have previous experience of working in a fast-paced direct marketing team. You ll have/be: • Strong project management skills • A track record of delivering end-to-end donor experiences • A self-starter who motivates and inspires those around them • Exceptional relationship-building skills • Experience of managing people and teams • A strategic thinker, with an ability to seize opportunities and shape solutions. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment. About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy, the team have helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything is motivated by faith as it strives to reflect God s unconditional love. As a child-focused organisation committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. The charity is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and will check with your previous employers about your behaviour and conduct and will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme. Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such as Individual Giving, Individual Giving Manager, Individual Giving Lead, Individual Giving Fundraiser, Supporter Care Manager, Supporter Experience Manager, Fundraising Manager, Individual Giving Fundraising Manager, Fundraising and Marketing Manager, Marketing Manager, Direct Marketing, Customer Service Manager, Customer Service. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Customer Service Manager We are looking for an experience Customer Service Manager to join the newly formed Integrated Fundraising and Marketing department, to manage the Supporter Care Specialists If you are an exceptional communicator who combines operational excellence with a customer centric core, then apply today and join the 34,000+ staff working in nearly 100 countries, and share the joy of transforming vulnerable children s life stories! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Position: Customer Service Manager Salary: £36,576.00 per annum plus good range of benefits Location: Milton Keynes/Hybrid Contract: Permanent Hours: Full time, 36.5 hours per week Closing Date: February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified. Interviews: W/C 24th February 2025 About the Role You will manage our team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. By coordinating with various income-generating strategies, the department aims to enhance the impact of the charity s work, bringing hope and sustainable change to vulnerable communities worldwide. Working within the Supporter Care team, the Supporter Care Specialists Manager will lead, motivate and continually develop a team of Supporter Care Specialists, ensuring that all supporters receive excellent customer service. Using excellent communication skills, you will respond to escalated supporter complaints and queries efficiently and sensitively. With focus on KPIs and performance across the team, this role is key in maximising retention and acquisition opportunities, working closely with our fundraising teams incorporating feedback and insights from our supporters to support the organisation s mission. About You You will be an exceptional communicator who combines operational excellence with a customer centric core, supporting the team of specialists to engage with our supporters on a wide range of topics. Being able to represent the charity s mission, vision and values including Christian faith, alongside being able to relate with donors of all and no faith is an important part of this role. Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above. Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. Why Here This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by the Christian faith, the charity serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries. About the Organisation With over 70 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! In addition to the salary offered, we offer the following: • 28 days holiday + bank holidays, rising with length of service to 30 days • Holiday purchase scheme • Pension - 7% employer contribution • Eyecare test reimbursement • Life Assurance up to 4 x annual salary • Enhanced Maternity Pay • Wellbeing Support Employee Assistance Programme • Cycle to Work scheme As a child focused organisation, the charity is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. As an Equal Opportunity Employer, the organisation values diversity and aspires to reflect this in its workforce. We particularly welcome applications from under-represented sections of the community. The charity also operates flexible working policies and practices. Other roles you may have experience of could include Customer Service Manager, Customer Service Team Leader, Customer Service Officer, Customer Service Executive, Customer Service Team Support, Customer Service Supervisor, Call Centre Manager, Helpdesk Manager, Call Centre Team Leader. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Philanthropy Manager We are looking for a Philanthropy Manager to join the newly formed Integrated Fundraising and Marketing department to support one of the leading fundraising products. As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Position: Philanthropy Manager Location: Milton Keynes/Hybrid Salary: Circa £36,576 per annum plus good range of benefits Contract: Permanent Hours: Full time, 36.5 hours per week Closing Date: March 7, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified. About the Role The Philanthropy Manager will play a pivotal role in maximising high-net-worth relationships to drive transformational income opportunities for the charity. This role will focus on cultivating and stewarding long-term donor relationships to generate strategic income and working closely across the organisations international Global Philanthropic Alliance. The role will have a Year 1 income target of £150k, with the ambition of scaling this to £500k annually by Year 3. The Philanthropy Manager will ensure that commercial acumen is central to all activities and contribute to building a sustainable and mission-driven future. This role emphasises a UK-wide reach, collaborating across teams to share portfolios, refine segmentation strategies, and deliver tailored donor experiences that align with the charity s mission. This pivotal position requires a strategic, innovative relationship manager who combines operational excellence with spiritual maturity, inspiring internal teams and external partners to achieve transformative outcomes. Being comfortable and able to pray with donors is a critical aspect of the role, alongside being able to relate with donors of all and no faith. Key Responsibilities: Actively seek opportunities to create new relationships and partnerships through networking and attending external events. Explore and lead new philanthropic approaches such as new giving clubs or circles, maximizing peer-to-peer approaches, and events. Explore new approaches and opportunities to increase emergency/humanitarian giving from philanthropists. Personally deliver £5m of income annually, through securing seven-figure gifts to support the mission to help the world s most vulnerable children. Manage a portfolio of between 60 and 80 existing and new donors and relationships, ensuring progress through the stages of identification, cultivation, ask, and stewardship, and providing the highest standards of relationship experience. Develop and implement strategic, culturally relevant, creative, and bespoke donor plans. Produce high-quality written proposals and reports and verbal presentations tailored specifically to inspire and captivate donors. Lead international field visits About You You will be educated to degree level or have experience in a relevant role, such as major donor fundraising. You will have experience of: Securing £m+ gifts. Working in the international development sector fundraising. Managing six-figure income portfolios. In addition to the salary offered, we offer good benefits including, Pension, generous holiday entitlement, Length of Service Awards and free parking (MK only). Please note that you MUST be holding the Right to work in the UK documentation. as unfortunately this role is not sponsored. Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in this advert. All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. Why Here This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by the Christian faith, the charity serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries. About the Organisation With over 70 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! In addition to the salary offered, we offer the following: 28 days holiday + bank holidays, rising with length of service to 30 days Holiday purchase scheme Pension - 7% employer contribution Eyecare test reimbursement Life Assurance up to 4 x annual salary Enhanced Maternity Pay Wellbeing Support Employee Assistance Programme Cycle to Work scheme As a child focused organisation, the charity is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. As an Equal Opportunity Employer, the organisation values diversity and aspires to reflect this in its workforce. We particularly welcome applications from under-represented sections of the community. The charity also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access, as a result of your disability. Other roles you may have experience of could include Philanthropy Manager, Philanthropy Fundraising, Philanthropy Fundraiser, Lead Philanthropy Fundraiser, Senior Philanthropy Fundraiser, Major Donor, Major Donor Fundraising Manager, Fundraising, Fundraiser. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Head of Relationship Fundraising We are looking for an experienced Head of Relationship Fundraising to lead and scale the relational fundraising activities. If you are a strategic, innovative relationship manager who combines operational excellence with spiritual maturity, then apply today and join the 34,000+ staff working in nearly 100 countries, and share the joy of transforming vulnerable children s life stories! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Position: Senior Head of Relationship Fundraising Salary: £59,375 - £62,500 per annum, dependent on experience + good range of benefits. Location: Milton Keynes/Hybrid (1 day per week in the Milton Keynes Office) Contract: Permanent Hours: Full time, 36.5 hours per week Closing Date: February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified. About the Role The Senior Head of Relationship Fundraising will lead and scale the charity s relational fundraising activities to achieve income exceeding £10 million within three years. The role encompasses overseeing high-value donor streams, including Trusts and Foundations, Philanthropy, and Legacies. Driving strategy, innovation, and execution to grow sustainable income. This role emphasises a UK-wide reach, collaborating across teams to share portfolios, refine segmentation strategies, and deliver tailored donor experiences that align with the organisations mission. Key responsibilities include: • Strategic Leadership • Income Growth • Team Leadership and Coaching • Donor Relationship Management • Global Collaboration • Innovation and Campaign Leadership About You You will be highly experienced in delivering a systems-thinking approach, ensuring scalable, replicable models for success across all income streams, while operating effectively within a global and integrated fundraising context. This pivotal position requires a strategic, innovative relationship manager who can inspire internal teams and external partners to achieve transformative outcomes. Being comfortable and able to pray with donors is a critical aspect of the role, alongside being able to relate with donors of all and no faith. You will have experience of: • Working within a large, integrated fundraising environment, with a strong track record of income generation. • Scaling relational-based income streams to £10 million or more. • Philanthropy, trusts and foundations, and legacy fundraising, with a global perspective. • Sales strategies, including pipeline management and donor engagement techniques. Other key experience and skills required for the role: • Strategic leadership with the ability to drive transformational growth within a global context. • Significant experience leading and coaching teams. • Demonstrable experience in strategy development and creation of multi-year, multi £M income department strategies. • Proven ability to design and implement scalable, systems-driven fundraising strategies that integrate with multi-channel approaches. • Exceptional relationship-building skills, particularly with high-net-worth donors, senior stakeholders, and global partners. • Strong financial acumen, with the ability to manage budgets, forecast growth, and deliver ROI-focused campaigns. • Outstanding communication and storytelling skills. • Proven background in multi-£M Legacy income generation, cultivation and relationship building within a philanthropic channel. • Experience of year on year income growth across philanthropy, trusts/foundations and legacy streams. Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above. Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. Why Here This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by the Christian faith, the charity serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries. About the Organisation With over 70 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! In addition to the salary offered, we offer the following: • 28 days holiday + bank holidays, rising with length of service to 30 days • Holiday purchase scheme • Pension - 7% employer contribution • Eyecare test reimbursement • Life Assurance up to 4 x annual salary • Enhanced Maternity Pay • Wellbeing Support Employee Assistance Programme • Cycle to Work scheme As a child focused organisation, the charity is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. As an Equal Opportunity Employer, the organisation values diversity and aspires to reflect this in its workforce. We particularly welcome applications from under-represented sections of the community. The charity also operates flexible working policies and practices. Other roles you may have experience of could include Relationship Fundraising, Head of Fundraising, Head of Relationship Fundraising, Director of Fundraising, Director of Relationship Fundraising, Fundraising Director, Relationship Fundraising Director, Fundraising Manager, Relationship Fundraising Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Global Director of Client Impact- VisionFund International page is loaded Global Director of Client Impact- VisionFund International Apply locations Home Working, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id JR27056 With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories! Key Responsibilities: Application Deadline: 12th December 2023 Overview VisionFund is World Vision's microfinance provider serving vulnerable clients through loans, savings, and insurance. We enable families to grow their livelihoods in hard to reach, rural locations by operating financial institutions in 28 countries so that caregivers can create secure futures for their children. We believe in brighter futures for children; empowering families to create incomes and jobs; unlocking economic potential for communities to thrive. Join VisionFund as we seek to end intergenerational poverty through microfinance. Job Summary The Global Impact Director leads the development and execution of a VisionFund International's impact work - operational through 25 countries around the world. Impact is about lasting change in the lives of the families and children we serve. The role will drive efforts to build capacity across the organisation in impact, to provide internal consultancy to provide tools for data analysis and reporting, to elevate profile and relevance of the evidence of impact with key audiences and position the organisation's efforts for successful fundraising, partnerships, growth and influence. With a key focus on data, impact-led storytelling, and thought-leadership, the Director will strengthen impact effectiveness, assuring a sustainable and high-performing content and audience engagement approach. The Director brings creativity and vision, as well as a sharp analytical approach, whilst playing an integral role in shaping work which delivers financial empowerment to communities across the globe. Major Responsibilities: Strategic Leadership Lead on VF's priority to broaden and deepen impact across the organisation, and the strategic initiative to deliver agreed targets by 2030. Leads on the development, design and use of all data used to provide evidence of change. Leads the development and execution of a multi-year impact strategy builds VFI's strength and reputation with key audiences, tells our global impact story and supports key priorities across the VFI portfolio. Directs measures that optimise the global VFI impact operating model with attention to key capabilities, ways of working, stewardship of resources, alignment and opportunities to collaborate with WVI's Global Impact team on integrating and aligning our work Advises VFI executive leadership on impact developments, internal and external positioning. Leads efforts that contribute to providing fundraising priorities with a strong understanding of VFI donor engagement needs, through deliberate use of impact data and reports. Leads a high-performing team of impact professionals, globally dispersed in a virtual or hybrid environment Provides oversight and direction for the development of impact strategies for strengthening of the evidence of impact across the network Demonstrated progress towards realising VFI's strategy through agreed high-impact impact activities A strategy-led end-to-end impact model Executive leadership values and acts on advisory, strengthening overall effectiveness and performance Deliberate use of impact data and reports fuel evidence-based content Calendared and insights-led content, messaging and reporting function targeted to fundraising plans and opportunities VFI Impact Team is a valued, productive and well-integrated function across the world People Leadership & Development Leads the team to develop and execute the impact work. Grows the capabilities of the team and identifies opportunities for professional growth Recruits, manages and holds regular meetings with the team, setting performance goals and holding regular review meetings A strong and effective team, pushing the opportunities for the evidence of impact to be elevated inside and outside of VisionFund Content and Experiences Leads the overall approach to build skills in impact staff across the relevant countries where VisionFund works, including staff orientations, the impact community of practice group, and tailor made training Designs, delivers and leads the development of all data used in providing the evidence of change for impact Develops and uses relationship with key stakeholders to ensure impact team engage effectively in relevant meetings so that commitment to impact is deepened across VisionFund Leads the overall approach to VisionFund's Impact Community of Practice, bringing together global staff to share and learn about impact Stays abreast of emerging trends and technologies in impact , leveraging new opportunities for organisational growth and global reach VFI content, platforms and experiences are of high-quality, operating at industry best-practice and lead to increased engagement and donor support. Content enables more data driven decisions, both locally and at global level Executive, Board and Internal Engagement Develops excellent working relationship with the VF Board Chair for the Impact Committee. Set forward agenda with chair. Write pre-reads and create presentations for the meetings and present as required. Deepen relevant relationships with World Vision, agreeing shared indicators and annual deadlines as relevant. Work closely with CSO to develop approach and methodologies to set indicators and track impact targets in the 2030 strategy. Maintain strong relationships with Fund Raising department, ensuring aligned annual planning Leads an internal engagement approach that connects, informs and inspires VFI and WVI leaders and staff Provides strategic support to the VFI and CEO President as requested. Represents VFI impact issues and priorities through forums such as the VF Fund Raising and Impact Committee, and relevant for a in World Vision VisionFund's ministry is profiled more prominently in World Vision internal channels for increased understanding and support Strong Board communications facilitate strengthened governance WVI communications leadership is more engaged in VFI's success with increased collaboration and learning opportunities Knowledge, Skills and Competencies Required Professional Experience A degree or equivalent in data analysis, quantitative techniques, management science or related fields. At least 10 years' of professional experience in areas of impact reporting or monitoring & evaluation, or data analysis, and around 3 years of managing teams. Demonstrable track record of developing and executing impact reporting within scope and budget to positively impact the organisation's influence and visibility Demonstrated experience leading effective impact reporting and tools Experience leading/managing multiple and/or overlapping priorities across multiple contexts that engage, compel and demonstrate knowledge, impact and expertise Proven ability to effectively manage team and project to deliver outcomes on time Experience linking communication outputs with impact reporting Excellent communication skills (verbal and written), and a proven ability to train and coach staff and peers Excellent interpersonal skills, with proven team leadership and participation. High level of awareness of global and regional socio-economic, political and environmental issues Advanced competency in the use of Microsoft Office computer programs including Word, Excel and PowerPoint, and PowerBI Ability to work virtually with other teams across different time zones, and in different cultural contexts. Preferred knowledge/qualifications for the role Experience leading a team in the international humanitarian / NFP sector or in the banking sector Ability to enable an efficient, effective and transparent flow of information, across entities and with key stakeholders Experience negotiating with multiple business units in a large organisation Travel and/or Work Environment The position requires ability and willingness to travel internationationally up to 30% of the time High level of English written and verbal. Applicant Types Accepted: Local Applicants Only About Us Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so. As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 33,000+ staff working towards one vision: life in its fullness for every child. . click apply for full job details