Motorola Solutions
Hackney, London
Motorola Solutions values your privacy .Customer Success Manager page is loaded Customer Success Managerlocations: UK London Area OFFSITEtime type: Full timeposted on: Posted Todayjob requisition id: R61103 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Enterprise Software Customer Success Team empowers our customers to identify and unleash the full power of their Enterprise Software products and services. Webuild strong relationships with organizations and key work partners by actively engaging to uncover and understand their most urgent needs and highest priority activities. We arecommitted to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job DescriptionIn this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximize product adoption, usage and satisfaction as well as ensure customers are receiving their support entitlements according to their contract.The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterprise clients, ensuring they achieve maximum value from our software solutions, and driving retention, expansion, and advocacy in coordination with account managers (sales).Customer Success Managers are responsible for partnering with customers to promote their full adoption of enterprise software solutions and services, including growing their ongoing use, value creation and overall satisfaction.Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are clearly documented and understood. Responsibilities: By gaining a deep understanding of who the organization is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola's Enterprise Software to the organization's outcomes. Customer Success Managers grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with technical, operational and business leadership representatives to document organization goals, product use-cases and outcomes. Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key organization contacts. Customer Success Managers drive adoption, outcomes and annual recurring revenue and identify opportunities for account renewal and expansion. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within the customer account This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Basic Requirements Key Characteristics: Work proactively with customers in their assigned book of business. Follow Day in the Life guidelines, meet documented quarterly and yearly individual and team goals. Manager for customers internally with key work partners (deployment, sales, support, product). Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Data-Driven: Proficiency in analyzing usage data and health scores to inform success strategies. Strategic Thinker: Ability to understand complex business challenges and map them to our software solutions. Produce customer action plans, project documentation, track all client interaction. Energetic, kind, self-driven person, committed to deeply understanding customer pain-points, managing expectations, and serving as their trusted partner on behalf of Motorola Solutions. Basic Requirements 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management. Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero). Must be able to obtain background clearance as required by customers. Familiar with (or proven aptitude for understanding similar software) the Noggin enterprise software. In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Motorola Solutions values your privacy .Customer Success Manager page is loaded Customer Success Managerlocations: UK London Area OFFSITEtime type: Full timeposted on: Posted Todayjob requisition id: R61103 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Enterprise Software Customer Success Team empowers our customers to identify and unleash the full power of their Enterprise Software products and services. Webuild strong relationships with organizations and key work partners by actively engaging to uncover and understand their most urgent needs and highest priority activities. We arecommitted to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job DescriptionIn this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximize product adoption, usage and satisfaction as well as ensure customers are receiving their support entitlements according to their contract.The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterprise clients, ensuring they achieve maximum value from our software solutions, and driving retention, expansion, and advocacy in coordination with account managers (sales).Customer Success Managers are responsible for partnering with customers to promote their full adoption of enterprise software solutions and services, including growing their ongoing use, value creation and overall satisfaction.Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are clearly documented and understood. Responsibilities: By gaining a deep understanding of who the organization is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola's Enterprise Software to the organization's outcomes. Customer Success Managers grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with technical, operational and business leadership representatives to document organization goals, product use-cases and outcomes. Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key organization contacts. Customer Success Managers drive adoption, outcomes and annual recurring revenue and identify opportunities for account renewal and expansion. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within the customer account This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Basic Requirements Key Characteristics: Work proactively with customers in their assigned book of business. Follow Day in the Life guidelines, meet documented quarterly and yearly individual and team goals. Manager for customers internally with key work partners (deployment, sales, support, product). Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Data-Driven: Proficiency in analyzing usage data and health scores to inform success strategies. Strategic Thinker: Ability to understand complex business challenges and map them to our software solutions. Produce customer action plans, project documentation, track all client interaction. Energetic, kind, self-driven person, committed to deeply understanding customer pain-points, managing expectations, and serving as their trusted partner on behalf of Motorola Solutions. Basic Requirements 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management. Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero). Must be able to obtain background clearance as required by customers. Familiar with (or proven aptitude for understanding similar software) the Noggin enterprise software. In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Motorola Solutions
Hackney, London
Motorola Solutions values your privacy .Senior Fullstack Software Engineer with Node.JS page is loaded Senior Fullstack Software Engineer with Node.JSlocations: London, UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: R59519 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions' innovations, products, and services play essential roles in people's lives. Our end-to-end suite of software solutions helps our customers answer thousands of emergency calls and text messages, and process video, disparate evidence, and records. We are also proud to be an industry leader in video security solutions installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Our products leverage cutting-edge voice technology, language models, natural language understanding, video analytics, and Machine Learning to enable our customers to focus on what matters while providing faster responses, safer outcomes, and greater transparency. Our mission is to provide meaningful value to MSI's customers by developing domain-specific applications and services in the areas of Speech & Audio, Machine Translation, Natural Language Understanding, and Computer Vision. Calipsa, which is part of MSI, is aiming at automating CCTV video monitoring. We are building a cloud-based platform that automatically connects with cameras, processes and analyzes their content, and only forwards actionable alerts to our customers. We are working with the biggest security companies in the world, actively monitoring over 25 thousand sites worldwide. We are expecting to massively grow the number of cameras and traffic on our platform in the near future. Our cloud-based platform connects seamlessly with all cameras regardless of their brand or model and processes a wide range of analytics in real time. You will be part of a small growing team that will focus on achieving robust and scalable architecture in order to enable millions of alarms to be processed on our platform. You will be developing features that enable customers to get more insight and intelligence from their cameras. Everything that you do will need to scale as it will serve hundreds of thousands of cameras all around the world. Being able to make accurate estimates and deliver them is crucial in order to manage expectations from internal and external stakeholders. Job DescriptionAnalyzes, develops, designs, and maintains software for the organization's products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation. Basic Requirements Advanced knowledge of node.js At least 5 years of work experience as a software engineer Relevant experience with Vue.js/React, react-native is a plus Good understanding of microservice architecture Experience in developing high-load services Strong experience in relational databases Demonstrated team player skills Desired Skills: Excitement about building, operating, and maintaining resilient, scalable systems Excitement about architecting scalable systems that impact a global community of users Drive for observability to understand performance and be able to diagnose problems Comfortable with cloud computing and infrastructure (AWS, Azure, GCP, etc.) The team is highly distributed across geographies and time zones, and you will thrive in an environment of remote work and asynchronous communication In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes Two weeks of additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide-ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well-known companies discount scheme'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees Travel RequirementsUnder 10% Relocation ProvidedDomestic Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Motorola Solutions values your privacy .Senior Fullstack Software Engineer with Node.JS page is loaded Senior Fullstack Software Engineer with Node.JSlocations: London, UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: R59519 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions' innovations, products, and services play essential roles in people's lives. Our end-to-end suite of software solutions helps our customers answer thousands of emergency calls and text messages, and process video, disparate evidence, and records. We are also proud to be an industry leader in video security solutions installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Our products leverage cutting-edge voice technology, language models, natural language understanding, video analytics, and Machine Learning to enable our customers to focus on what matters while providing faster responses, safer outcomes, and greater transparency. Our mission is to provide meaningful value to MSI's customers by developing domain-specific applications and services in the areas of Speech & Audio, Machine Translation, Natural Language Understanding, and Computer Vision. Calipsa, which is part of MSI, is aiming at automating CCTV video monitoring. We are building a cloud-based platform that automatically connects with cameras, processes and analyzes their content, and only forwards actionable alerts to our customers. We are working with the biggest security companies in the world, actively monitoring over 25 thousand sites worldwide. We are expecting to massively grow the number of cameras and traffic on our platform in the near future. Our cloud-based platform connects seamlessly with all cameras regardless of their brand or model and processes a wide range of analytics in real time. You will be part of a small growing team that will focus on achieving robust and scalable architecture in order to enable millions of alarms to be processed on our platform. You will be developing features that enable customers to get more insight and intelligence from their cameras. Everything that you do will need to scale as it will serve hundreds of thousands of cameras all around the world. Being able to make accurate estimates and deliver them is crucial in order to manage expectations from internal and external stakeholders. Job DescriptionAnalyzes, develops, designs, and maintains software for the organization's products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation. Basic Requirements Advanced knowledge of node.js At least 5 years of work experience as a software engineer Relevant experience with Vue.js/React, react-native is a plus Good understanding of microservice architecture Experience in developing high-load services Strong experience in relational databases Demonstrated team player skills Desired Skills: Excitement about building, operating, and maintaining resilient, scalable systems Excitement about architecting scalable systems that impact a global community of users Drive for observability to understand performance and be able to diagnose problems Comfortable with cloud computing and infrastructure (AWS, Azure, GCP, etc.) The team is highly distributed across geographies and time zones, and you will thrive in an environment of remote work and asynchronous communication In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes Two weeks of additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide-ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well-known companies discount scheme'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees Travel RequirementsUnder 10% Relocation ProvidedDomestic Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
