Deliver with Deliveroo Become a food delivery driver with Deliveroo and find work that suits you. Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a buttonSet your own earning goalsGet round-the-clock support What you'll need Scooter, bike or car (with license and insurance)Safety equipment (e.g. helmet)Smartphone with iOS 12 / Android 6 or aboveProof of your right to work self-employed in the UKAge 18+ Ready to earn? Just tap the app Go online when it suits you and stay online for as long as you like - it's all up to you. We're always here for you When you're on the road, we're with you - for help, advice or support, message or call us in the app. Competitive fees We pay a competitive fee for each order you deliver. You can earn tips from customers as well, to help towards your earnings goals. Ways to boost your earnings Take advantage of busy areas and earn more at evenings and weekends. Peace of mind Your safety is our priority, so we'll insure you in case of accidents, too. It's totally free and applies from the moment you go online. Get paid when you want We'll send you your earnings weekly. Want to get paid faster? Cash out in the app daily. Free professional kit Highly visible, comfortable and breathable gear, suitable for the climate you're riding in. 1000s of UK restaurant partners We're one of the busiest food delivery platforms in the country, delivering orders in your local area every day. Easy sign up Make sure you have your ID, driving license (for scooter and car drivers) and proof of right to work Deliveroo is transforming the way people think about food. We are providing people with access to thousands of different restaurants and cuisines, giving people the freedom to eat what they want, when they want, where they want. To succeed in this mission we need your help - apply in just 5 minutes!
Apr 06, 2022
Full time
Deliver with Deliveroo Become a food delivery driver with Deliveroo and find work that suits you. Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a buttonSet your own earning goalsGet round-the-clock support What you'll need Scooter, bike or car (with license and insurance)Safety equipment (e.g. helmet)Smartphone with iOS 12 / Android 6 or aboveProof of your right to work self-employed in the UKAge 18+ Ready to earn? Just tap the app Go online when it suits you and stay online for as long as you like - it's all up to you. We're always here for you When you're on the road, we're with you - for help, advice or support, message or call us in the app. Competitive fees We pay a competitive fee for each order you deliver. You can earn tips from customers as well, to help towards your earnings goals. Ways to boost your earnings Take advantage of busy areas and earn more at evenings and weekends. Peace of mind Your safety is our priority, so we'll insure you in case of accidents, too. It's totally free and applies from the moment you go online. Get paid when you want We'll send you your earnings weekly. Want to get paid faster? Cash out in the app daily. Free professional kit Highly visible, comfortable and breathable gear, suitable for the climate you're riding in. 1000s of UK restaurant partners We're one of the busiest food delivery platforms in the country, delivering orders in your local area every day. Easy sign up Make sure you have your ID, driving license (for scooter and car drivers) and proof of right to work Deliveroo is transforming the way people think about food. We are providing people with access to thousands of different restaurants and cuisines, giving people the freedom to eat what they want, when they want, where they want. To succeed in this mission we need your help - apply in just 5 minutes!
Roadside Mechanic - Oldham/Bury - £47,000 OTE, guaranteed minimum £30,536 with a £1000 new starter bonus (bonus paid in full in first wage - this will be repayable if you leave the business within 12 months) Are you looking for the opportunity to work at the heart of one of the UK's most trusted breakdown cover providers? Do you have a Level 2 light vehicle maintenance qualification? Do you crave an autonomous role with all the freedom of the road? Do you like variety, dealing with customers and offering them exceptional service? Then read on. Our unprecedented growth means we now have a fantastic opportunity for skilled, field-based vehicle mechanics to join our Roadside Patrol team. Roadside is at the very heart of our business, as our Patrols deliver an exceptional and much needed service to our members. Unlike working in a garage or dealership, you'll be out and about dealing face-to-face with our customers, handling breakdowns, offering technical support, and delivering the exceptional service that they've come to expect from RAC. You'll come across a diverse range of breakdowns and technical issues, with the goal of fixing at least 4 out of 5 vehicles at the roadside, so technical expertise and qualifications are a must. A natural people person, you'll get a kick out of offering much needed assistance with a calm and friendly approach, whatever the situation. You'll need a minimum Level 2 light vehicle maintenance qualification and proven, core mechanical and diagnostic skills. And of course, you'll also need a full driving licence! As a Roadside Patrol, you'll work between the hours of 6.00am and midnight, including weekends and bank holidays. You may also be asked to work alternative shifts at times depending on the circumstances, while there's often an opportunity to work overtime too. In return for your flexibility, we offer: A highly competitive base salary of £30,536pa with the opportunity to earn up to £47,000pa A fully kitted out RAC Service Patrol van Pension and life cover Generous holiday entitlement Breakdown cover for you and your household Access to our Flexible Benefits Scheme Not only will you have a comprehensive induction, but you'll also have access to the latest vehicle technology, along with support from technical experts based in our head office. You could also develop your career further within our growing business. So, if you're tired of the same garage environment and you love helping others, it might be time to consider a career as an RAC Service Patrol.
Jan 26, 2022
Full time
Roadside Mechanic - Oldham/Bury - £47,000 OTE, guaranteed minimum £30,536 with a £1000 new starter bonus (bonus paid in full in first wage - this will be repayable if you leave the business within 12 months) Are you looking for the opportunity to work at the heart of one of the UK's most trusted breakdown cover providers? Do you have a Level 2 light vehicle maintenance qualification? Do you crave an autonomous role with all the freedom of the road? Do you like variety, dealing with customers and offering them exceptional service? Then read on. Our unprecedented growth means we now have a fantastic opportunity for skilled, field-based vehicle mechanics to join our Roadside Patrol team. Roadside is at the very heart of our business, as our Patrols deliver an exceptional and much needed service to our members. Unlike working in a garage or dealership, you'll be out and about dealing face-to-face with our customers, handling breakdowns, offering technical support, and delivering the exceptional service that they've come to expect from RAC. You'll come across a diverse range of breakdowns and technical issues, with the goal of fixing at least 4 out of 5 vehicles at the roadside, so technical expertise and qualifications are a must. A natural people person, you'll get a kick out of offering much needed assistance with a calm and friendly approach, whatever the situation. You'll need a minimum Level 2 light vehicle maintenance qualification and proven, core mechanical and diagnostic skills. And of course, you'll also need a full driving licence! As a Roadside Patrol, you'll work between the hours of 6.00am and midnight, including weekends and bank holidays. You may also be asked to work alternative shifts at times depending on the circumstances, while there's often an opportunity to work overtime too. In return for your flexibility, we offer: A highly competitive base salary of £30,536pa with the opportunity to earn up to £47,000pa A fully kitted out RAC Service Patrol van Pension and life cover Generous holiday entitlement Breakdown cover for you and your household Access to our Flexible Benefits Scheme Not only will you have a comprehensive induction, but you'll also have access to the latest vehicle technology, along with support from technical experts based in our head office. You could also develop your career further within our growing business. So, if you're tired of the same garage environment and you love helping others, it might be time to consider a career as an RAC Service Patrol.
ABOUT THE ROLE A £500 Golden Hello is just one of the ways well reward you when you join Barchester in this role. As a Care Assistant at a Barchester care home, youll help residents enjoy each day by making sure they get the quality care and support they deserve. Youll assist with daily living, providing support and companionship and sharing great moments and memories too. Its a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work thats as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. Its an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant youll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, youll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If youd like to use your people skills in an organisation that provides the quality care youd expect for your loved ones, this is a rewarding place to be.
Jan 17, 2022
Full time
ABOUT THE ROLE A £500 Golden Hello is just one of the ways well reward you when you join Barchester in this role. As a Care Assistant at a Barchester care home, youll help residents enjoy each day by making sure they get the quality care and support they deserve. Youll assist with daily living, providing support and companionship and sharing great moments and memories too. Its a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work thats as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. Its an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant youll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, youll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If youd like to use your people skills in an organisation that provides the quality care youd expect for your loved ones, this is a rewarding place to be.
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Dec 08, 2021
Full time
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Dec 08, 2021
Full time
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Who are we? Ocado is the world's leading innovator in online grocery shopping, with a pioneering business model, and the future looks bright. Not only are we growing fast, we are also developing new technology and new customer propositions, opening multiple sites across the UK and engaging in new partnerships both in the UK and abroad. This is an exceptional opportunity to join an exciting company at the forefront of its industry and work with a team of smart, skilled, passionate and friendly people. Who are we looking for? We are looking for an Analytics Manager to join the Analytics & Optimisation team reporting into our Supply Chain Analytics Lead. You will ideally be a seasoned Senior Analyst, Analytics Manager or someone with experience in a similar role, preferably having worked for a large retailer. You will have exceptional analytical skills and an aptitude for practical problem solving. You will be able to navigate complex problems, develop and lead insightful analysis, and understand the impact your proposed solutions will have on the business. Our ideal candidate will be confident in explaining complex problems to non-technical business leaders and be able to drive through solutions to their completion. Ideally you will have had some exposure to logistics, sales forecasting and product management, among other areas relevant for operating a retail business at scale. We would also consider applicants from a consultancy background or with experience in other industries, where they can demonstrate strong analytical ability and relevant business competencies. What Can We Offer You? First and foremost, we can offer you an exciting and varied job in a motivated team within a fast paced and rapidly growing company. We have short reporting lines and low corporate overhead, which means your responsibilities will grow quickly as you prove yourself. This can be expected to include presenting to and engaging with senior management directly, including those at director level or above. Your analysis, insight and leadership will have a direct impact on the way Ocado operates and a measurable effect on the bottom line. Key Responsibilities Manage a team of Supply Chain Analysts as they develop and drive new insight into Supply Chain's performance through data analysis and its interpretation Monitor, analyse and report on the effectiveness of the Ocado operation, providing insights to drive better performance Mentor and develop the team, develop and challenge strategic direction, manage the team workload and build and improve stakeholder relationships Undertake analysis into a wide variety of critical business projects, such as the design and launch of new warehouses (CFCs), creation of algorithms for our industry leading software, and development and rollout of our new Ocado Smart Platform to our partners in the UK Present results and recommendations to senior management, as well as providing visibility of the team's progress and priorities. Key Stakeholders You will work closely with your team as well as having key stakeholders across Ocado Group, Ocado Retail and Morrisons Online, including: Director of Operational Excellence Director of Supply Chain Head of Analytics & Optimisation Product owners in Supply Chain Systems and Range Management Systems Data Science Operational Management What Can You Offer Us? Exceptional analytical abilities and clarity of thought Attention to detail but also vision, initiative and creativity Strong team leadership and management skills Significant data analysis abilities Experience with SQL, VBA and BI tools, or other relevant alternatives Relevant business experience within an analytical environment Great communication skills Drive to deliver results Strong organisational skills resulting in effective delivery Our values We're in it together; we are proud of what we do; we can be even better. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our collective success.
Dec 08, 2021
Full time
Who are we? Ocado is the world's leading innovator in online grocery shopping, with a pioneering business model, and the future looks bright. Not only are we growing fast, we are also developing new technology and new customer propositions, opening multiple sites across the UK and engaging in new partnerships both in the UK and abroad. This is an exceptional opportunity to join an exciting company at the forefront of its industry and work with a team of smart, skilled, passionate and friendly people. Who are we looking for? We are looking for an Analytics Manager to join the Analytics & Optimisation team reporting into our Supply Chain Analytics Lead. You will ideally be a seasoned Senior Analyst, Analytics Manager or someone with experience in a similar role, preferably having worked for a large retailer. You will have exceptional analytical skills and an aptitude for practical problem solving. You will be able to navigate complex problems, develop and lead insightful analysis, and understand the impact your proposed solutions will have on the business. Our ideal candidate will be confident in explaining complex problems to non-technical business leaders and be able to drive through solutions to their completion. Ideally you will have had some exposure to logistics, sales forecasting and product management, among other areas relevant for operating a retail business at scale. We would also consider applicants from a consultancy background or with experience in other industries, where they can demonstrate strong analytical ability and relevant business competencies. What Can We Offer You? First and foremost, we can offer you an exciting and varied job in a motivated team within a fast paced and rapidly growing company. We have short reporting lines and low corporate overhead, which means your responsibilities will grow quickly as you prove yourself. This can be expected to include presenting to and engaging with senior management directly, including those at director level or above. Your analysis, insight and leadership will have a direct impact on the way Ocado operates and a measurable effect on the bottom line. Key Responsibilities Manage a team of Supply Chain Analysts as they develop and drive new insight into Supply Chain's performance through data analysis and its interpretation Monitor, analyse and report on the effectiveness of the Ocado operation, providing insights to drive better performance Mentor and develop the team, develop and challenge strategic direction, manage the team workload and build and improve stakeholder relationships Undertake analysis into a wide variety of critical business projects, such as the design and launch of new warehouses (CFCs), creation of algorithms for our industry leading software, and development and rollout of our new Ocado Smart Platform to our partners in the UK Present results and recommendations to senior management, as well as providing visibility of the team's progress and priorities. Key Stakeholders You will work closely with your team as well as having key stakeholders across Ocado Group, Ocado Retail and Morrisons Online, including: Director of Operational Excellence Director of Supply Chain Head of Analytics & Optimisation Product owners in Supply Chain Systems and Range Management Systems Data Science Operational Management What Can You Offer Us? Exceptional analytical abilities and clarity of thought Attention to detail but also vision, initiative and creativity Strong team leadership and management skills Significant data analysis abilities Experience with SQL, VBA and BI tools, or other relevant alternatives Relevant business experience within an analytical environment Great communication skills Drive to deliver results Strong organisational skills resulting in effective delivery Our values We're in it together; we are proud of what we do; we can be even better. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our collective success.
Appcastenterprise
Welwyn Garden City, Hertfordshire
Who are we? Ocado is the world's leading innovator in online grocery shopping, with a pioneering business model, and the future looks bright. Not only are we growing fast, we are also developing new technology and new customer propositions, opening multiple sites across the UK and engaging in new partnerships both in the UK and abroad. This is an exceptional opportunity to join an exciting company at the forefront of its industry and work with a team of smart, skilled, passionate and friendly people. Who are we looking for? We are looking for an Analytics Manager to join the Analytics & Optimisation team reporting into our Supply Chain Analytics Lead. You will ideally be a seasoned Senior Analyst, Analytics Manager or someone with experience in a similar role, preferably having worked for a large retailer. You will have exceptional analytical skills and an aptitude for practical problem solving. You will be able to navigate complex problems, develop and lead insightful analysis, and understand the impact your proposed solutions will have on the business. Our ideal candidate will be confident in explaining complex problems to non-technical business leaders and be able to drive through solutions to their completion. Ideally you will have had some exposure to logistics, sales forecasting and product management, among other areas relevant for operating a retail business at scale. We would also consider applicants from a consultancy background or with experience in other industries, where they can demonstrate strong analytical ability and relevant business competencies. What Can We Offer You? First and foremost, we can offer you an exciting and varied job in a motivated team within a fast paced and rapidly growing company. We have short reporting lines and low corporate overhead, which means your responsibilities will grow quickly as you prove yourself. This can be expected to include presenting to and engaging with senior management directly, including those at director level or above. Your analysis, insight and leadership will have a direct impact on the way Ocado operates and a measurable effect on the bottom line. Key Responsibilities Manage a team of Supply Chain Analysts as they develop and drive new insight into Supply Chain's performance through data analysis and its interpretation Monitor, analyse and report on the effectiveness of the Ocado operation, providing insights to drive better performance Mentor and develop the team, develop and challenge strategic direction, manage the team workload and build and improve stakeholder relationships Undertake analysis into a wide variety of critical business projects, such as the design and launch of new warehouses (CFCs), creation of algorithms for our industry leading software, and development and rollout of our new Ocado Smart Platform to our partners in the UK Present results and recommendations to senior management, as well as providing visibility of the team's progress and priorities. Key Stakeholders You will work closely with your team as well as having key stakeholders across Ocado Group, Ocado Retail and Morrisons Online, including: Director of Operational Excellence Director of Supply Chain Head of Analytics & Optimisation Product owners in Supply Chain Systems and Range Management Systems Data Science Operational Management What Can You Offer Us? Exceptional analytical abilities and clarity of thought Attention to detail but also vision, initiative and creativity Strong team leadership and management skills Significant data analysis abilities Experience with SQL, VBA and BI tools, or other relevant alternatives Relevant business experience within an analytical environment Great communication skills Drive to deliver results Strong organisational skills resulting in effective delivery Our values We're in it together; we are proud of what we do; we can be even better. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our collective success.
Dec 08, 2021
Full time
Who are we? Ocado is the world's leading innovator in online grocery shopping, with a pioneering business model, and the future looks bright. Not only are we growing fast, we are also developing new technology and new customer propositions, opening multiple sites across the UK and engaging in new partnerships both in the UK and abroad. This is an exceptional opportunity to join an exciting company at the forefront of its industry and work with a team of smart, skilled, passionate and friendly people. Who are we looking for? We are looking for an Analytics Manager to join the Analytics & Optimisation team reporting into our Supply Chain Analytics Lead. You will ideally be a seasoned Senior Analyst, Analytics Manager or someone with experience in a similar role, preferably having worked for a large retailer. You will have exceptional analytical skills and an aptitude for practical problem solving. You will be able to navigate complex problems, develop and lead insightful analysis, and understand the impact your proposed solutions will have on the business. Our ideal candidate will be confident in explaining complex problems to non-technical business leaders and be able to drive through solutions to their completion. Ideally you will have had some exposure to logistics, sales forecasting and product management, among other areas relevant for operating a retail business at scale. We would also consider applicants from a consultancy background or with experience in other industries, where they can demonstrate strong analytical ability and relevant business competencies. What Can We Offer You? First and foremost, we can offer you an exciting and varied job in a motivated team within a fast paced and rapidly growing company. We have short reporting lines and low corporate overhead, which means your responsibilities will grow quickly as you prove yourself. This can be expected to include presenting to and engaging with senior management directly, including those at director level or above. Your analysis, insight and leadership will have a direct impact on the way Ocado operates and a measurable effect on the bottom line. Key Responsibilities Manage a team of Supply Chain Analysts as they develop and drive new insight into Supply Chain's performance through data analysis and its interpretation Monitor, analyse and report on the effectiveness of the Ocado operation, providing insights to drive better performance Mentor and develop the team, develop and challenge strategic direction, manage the team workload and build and improve stakeholder relationships Undertake analysis into a wide variety of critical business projects, such as the design and launch of new warehouses (CFCs), creation of algorithms for our industry leading software, and development and rollout of our new Ocado Smart Platform to our partners in the UK Present results and recommendations to senior management, as well as providing visibility of the team's progress and priorities. Key Stakeholders You will work closely with your team as well as having key stakeholders across Ocado Group, Ocado Retail and Morrisons Online, including: Director of Operational Excellence Director of Supply Chain Head of Analytics & Optimisation Product owners in Supply Chain Systems and Range Management Systems Data Science Operational Management What Can You Offer Us? Exceptional analytical abilities and clarity of thought Attention to detail but also vision, initiative and creativity Strong team leadership and management skills Significant data analysis abilities Experience with SQL, VBA and BI tools, or other relevant alternatives Relevant business experience within an analytical environment Great communication skills Drive to deliver results Strong organisational skills resulting in effective delivery Our values We're in it together; we are proud of what we do; we can be even better. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our collective success.
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Dec 08, 2021
Full time
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Dec 08, 2021
Full time
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Dec 08, 2021
Full time
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Who are we? Ocado is the world's leading innovator in online grocery shopping, with a pioneering business model, and the future looks bright. Not only are we growing fast, we are also developing new technology and new customer propositions, opening multiple sites across the UK and engaging in new partnerships both in the UK and abroad. This is an exceptional opportunity to join an exciting company at the forefront of its industry and work with a team of smart, skilled, passionate and friendly people. Who are we looking for? We are looking for an Analytics Manager to join the Analytics & Optimisation team reporting into our Supply Chain Analytics Lead. You will ideally be a seasoned Senior Analyst, Analytics Manager or someone with experience in a similar role, preferably having worked for a large retailer. You will have exceptional analytical skills and an aptitude for practical problem solving. You will be able to navigate complex problems, develop and lead insightful analysis, and understand the impact your proposed solutions will have on the business. Our ideal candidate will be confident in explaining complex problems to non-technical business leaders and be able to drive through solutions to their completion. Ideally you will have had some exposure to logistics, sales forecasting and product management, among other areas relevant for operating a retail business at scale. We would also consider applicants from a consultancy background or with experience in other industries, where they can demonstrate strong analytical ability and relevant business competencies. What Can We Offer You? First and foremost, we can offer you an exciting and varied job in a motivated team within a fast paced and rapidly growing company. We have short reporting lines and low corporate overhead, which means your responsibilities will grow quickly as you prove yourself. This can be expected to include presenting to and engaging with senior management directly, including those at director level or above. Your analysis, insight and leadership will have a direct impact on the way Ocado operates and a measurable effect on the bottom line. Key Responsibilities Manage a team of Supply Chain Analysts as they develop and drive new insight into Supply Chain's performance through data analysis and its interpretation Monitor, analyse and report on the effectiveness of the Ocado operation, providing insights to drive better performance Mentor and develop the team, develop and challenge strategic direction, manage the team workload and build and improve stakeholder relationships Undertake analysis into a wide variety of critical business projects, such as the design and launch of new warehouses (CFCs), creation of algorithms for our industry leading software, and development and rollout of our new Ocado Smart Platform to our partners in the UK Present results and recommendations to senior management, as well as providing visibility of the team's progress and priorities. Key Stakeholders You will work closely with your team as well as having key stakeholders across Ocado Group, Ocado Retail and Morrisons Online, including: Director of Operational Excellence Director of Supply Chain Head of Analytics & Optimisation Product owners in Supply Chain Systems and Range Management Systems Data Science Operational Management What Can You Offer Us? Exceptional analytical abilities and clarity of thought Attention to detail but also vision, initiative and creativity Strong team leadership and management skills Significant data analysis abilities Experience with SQL, VBA and BI tools, or other relevant alternatives Relevant business experience within an analytical environment Great communication skills Drive to deliver results Strong organisational skills resulting in effective delivery Our values We're in it together; we are proud of what we do; we can be even better. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our collective success.
Dec 08, 2021
Full time
Who are we? Ocado is the world's leading innovator in online grocery shopping, with a pioneering business model, and the future looks bright. Not only are we growing fast, we are also developing new technology and new customer propositions, opening multiple sites across the UK and engaging in new partnerships both in the UK and abroad. This is an exceptional opportunity to join an exciting company at the forefront of its industry and work with a team of smart, skilled, passionate and friendly people. Who are we looking for? We are looking for an Analytics Manager to join the Analytics & Optimisation team reporting into our Supply Chain Analytics Lead. You will ideally be a seasoned Senior Analyst, Analytics Manager or someone with experience in a similar role, preferably having worked for a large retailer. You will have exceptional analytical skills and an aptitude for practical problem solving. You will be able to navigate complex problems, develop and lead insightful analysis, and understand the impact your proposed solutions will have on the business. Our ideal candidate will be confident in explaining complex problems to non-technical business leaders and be able to drive through solutions to their completion. Ideally you will have had some exposure to logistics, sales forecasting and product management, among other areas relevant for operating a retail business at scale. We would also consider applicants from a consultancy background or with experience in other industries, where they can demonstrate strong analytical ability and relevant business competencies. What Can We Offer You? First and foremost, we can offer you an exciting and varied job in a motivated team within a fast paced and rapidly growing company. We have short reporting lines and low corporate overhead, which means your responsibilities will grow quickly as you prove yourself. This can be expected to include presenting to and engaging with senior management directly, including those at director level or above. Your analysis, insight and leadership will have a direct impact on the way Ocado operates and a measurable effect on the bottom line. Key Responsibilities Manage a team of Supply Chain Analysts as they develop and drive new insight into Supply Chain's performance through data analysis and its interpretation Monitor, analyse and report on the effectiveness of the Ocado operation, providing insights to drive better performance Mentor and develop the team, develop and challenge strategic direction, manage the team workload and build and improve stakeholder relationships Undertake analysis into a wide variety of critical business projects, such as the design and launch of new warehouses (CFCs), creation of algorithms for our industry leading software, and development and rollout of our new Ocado Smart Platform to our partners in the UK Present results and recommendations to senior management, as well as providing visibility of the team's progress and priorities. Key Stakeholders You will work closely with your team as well as having key stakeholders across Ocado Group, Ocado Retail and Morrisons Online, including: Director of Operational Excellence Director of Supply Chain Head of Analytics & Optimisation Product owners in Supply Chain Systems and Range Management Systems Data Science Operational Management What Can You Offer Us? Exceptional analytical abilities and clarity of thought Attention to detail but also vision, initiative and creativity Strong team leadership and management skills Significant data analysis abilities Experience with SQL, VBA and BI tools, or other relevant alternatives Relevant business experience within an analytical environment Great communication skills Drive to deliver results Strong organisational skills resulting in effective delivery Our values We're in it together; we are proud of what we do; we can be even better. At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our collective success.
Company Description NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook. We've been part of global tech company NEC Corporation since January 2018. Find out more about our business on the Corporate Responsibility and Performance pages. Job Description ***PLEASE NOTE THIS ROLE IS HOME BASED*** ROLE OVERVIEW: NEC Software Solutions (NEC) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand, and Canada. We use strategy, innovation, information, and technology to promote high-performing public services, management, and governance in the UK. We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultant's keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients, and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy on NEC Housing system Implementations, specifically focusing on system configuration and build. Provide consultancy for existing NEC customers using our Social Housing Management Software Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain solution design manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. Please be aware that this role may require significant travel. Qualifications ESSENTIAL SKILLS: Allocations and/or Asset Management business expertise using our NEC Housing system Previous exposure to NEC Housing products or to Housing environments from working for or with Local Authority Housing, ALMO's or Housing Associations. Previous experience in a Consultancy environment. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint Experience of working with customers and/or external agencies Experience of delivering training and/or seminars Ability to problem solve in demanding circumstances Ability to work on own or part of a team Ability to work on multiple projects in parallel DESIRABLE SKILLS: Experience creating, configuring, and implementing NEC Housing system modules. Working knowledge of Unix and/or SQL Additional Information Employees of NEC Software Solutions are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
Dec 08, 2021
Full time
Company Description NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook. We've been part of global tech company NEC Corporation since January 2018. Find out more about our business on the Corporate Responsibility and Performance pages. Job Description ***PLEASE NOTE THIS ROLE IS HOME BASED*** ROLE OVERVIEW: NEC Software Solutions (NEC) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand, and Canada. We use strategy, innovation, information, and technology to promote high-performing public services, management, and governance in the UK. We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultant's keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients, and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy on NEC Housing system Implementations, specifically focusing on system configuration and build. Provide consultancy for existing NEC customers using our Social Housing Management Software Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain solution design manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. Please be aware that this role may require significant travel. Qualifications ESSENTIAL SKILLS: Allocations and/or Asset Management business expertise using our NEC Housing system Previous exposure to NEC Housing products or to Housing environments from working for or with Local Authority Housing, ALMO's or Housing Associations. Previous experience in a Consultancy environment. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint Experience of working with customers and/or external agencies Experience of delivering training and/or seminars Ability to problem solve in demanding circumstances Ability to work on own or part of a team Ability to work on multiple projects in parallel DESIRABLE SKILLS: Experience creating, configuring, and implementing NEC Housing system modules. Working knowledge of Unix and/or SQL Additional Information Employees of NEC Software Solutions are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Dec 08, 2021
Full time
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Dec 08, 2021
Full time
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
Dec 08, 2021
Full time
Ocado Group - Client Services - Center of Excellence Manager Location: Purfleet, London Who We Are Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). Ocado Group comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. It also provides services to a number of clients globally via it's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP") At Client Services, as a part of Ocado Group, we are responsible for providing and operating OSP for our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform. This role is within Ocado's Client Services division and forms part of the Site Support Management team, it's mission being "to support and maintain Ocado's platforms wherever they may be". Come join us as we build our EMEA management team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. About the job We are looking for an experienced management professional with a proven background in leading IT provider operations. We are looking for someone with experience in operating services across multiple sites, across multiple clients from a single 24x7 Centre of Excellence (CoE). They will have a demonstrable track record of building highly efficient operations and teams. Service centricity, and a strong ITIL background, is key and a clear understanding and appreciation of how we ensure success for clients is paramount. Key stakeholder and client management capabilities form a significant part of the role. This is a fantastic opportunity to join a team in an expanding international company that is at the cutting edge of technology. You will have direct line management responsibility for a number of Operational Services Support (OSS) specialists and designated shift leaders. The CoE will operate 24x7/365 utilizing highly skilled specialists and shift leaders. Your primary focus will be to ensure we provide continuous service operations to our clients across the local site and operations at a number of our Micro CFC's. You will be focused on, smashing our service targets while continually seeking improvements and innovating. You will prioritize and coordinate the working practices of the CoE teams while acting as a point of escalation for senior site client engagement. Exceptional team, Service and Customer focus is vital. What will I be doing? Leading, mentoring and driving the performance of your OSS specialists ensuring knowledge and capability is in line with Business demands and the introduction of new technologies. Contribute to the development of the business strategy, business planning and execution and should direct the preparation of centre budgets, forecasts and cost management Line management of a multi-skilled team including goal setting, development plans and one to one meetings. Building the effectiveness, productivity, and performance of the teams. Identifying and working to remove obstacles to the team's productivity. Managing the Centre of Excellence ensuring all incidents, requests and routines are managed, updated, communicated and escalated as appropriate. Ensuring client expectations are managed and that all stakeholders are well informed. Building strong site and client relationships, establishing fluid and efficient communications and methods of escalation. Regularly review the effectiveness of support handover to Site Support Operations by central project teams, ensuring that appropriate reviews are being conducted and Site support leaders are taking ownership of operational services solutions in satisfactory conditions and to acceptable standards. Working with the Site Support EMEA leadership team to influence, shape and implement strategic plans, initiatives and improvements for the department. Provide weekly and monthly management and performance reports highlighting areas of success, challenge and improvement. Analyze the performance of the team's activities and outcomes. Planning and effective delivery of project/continuous improvement initiatives. Input to and influence the knowledge management process. Develop and maintain a skills matrix around team roles and objectives. Maintaining continuity and collaboration across Shift Teams. What We Would Like You See 5 years+ experience in a leadership role within a technology service provider, Operations Centre management environment.
YOUR ROLE IN THE TEAM? As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. Also, you will have the ability to provide full operational support, direction and guidance to your shop. You will ensure that the experience for every customer who walks in to a Paddy Power shop is memorable, tailoring the service you give to meet the needs of each individual customer. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey. We believe results don't just come from targets, but also team progression. At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed! You've Been Brave… You've mapped your journey to reach your career goals to date, why stop? We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer. HOW WE DO IT? We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to cross-sell retail and online products and services. Other duties will include: Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights. Lead from the front by providing clear guidance and feedback to get your team working to a high standard together. Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach shop goals, sales and targets. Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier. Play by the rules by making sure the shop complies with Social Responsibility commitments Lead by example and drive your team to keep and maintain shop presentation standards Are you a team player that can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done! Are you adaptable to different situations? Do you remain curious and wish to constantly develop? Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matters most!
Dec 08, 2021
Full time
YOUR ROLE IN THE TEAM? As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. Also, you will have the ability to provide full operational support, direction and guidance to your shop. You will ensure that the experience for every customer who walks in to a Paddy Power shop is memorable, tailoring the service you give to meet the needs of each individual customer. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey. We believe results don't just come from targets, but also team progression. At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed! You've Been Brave… You've mapped your journey to reach your career goals to date, why stop? We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer. HOW WE DO IT? We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to cross-sell retail and online products and services. Other duties will include: Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights. Lead from the front by providing clear guidance and feedback to get your team working to a high standard together. Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach shop goals, sales and targets. Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier. Play by the rules by making sure the shop complies with Social Responsibility commitments Lead by example and drive your team to keep and maintain shop presentation standards Are you a team player that can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done! Are you adaptable to different situations? Do you remain curious and wish to constantly develop? Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matters most!
It's time to look to the future. We want our people to see their potential at work. That's why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don't need to have the skills right now - before you know it, you'll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You'll be the face of EE and, what's more, you'll get the chance to develop a career that goes well beyond our stores. Sounds good, right? What you'll do: Find every opportunity to boost your store's success with sensational customer service Create an environment in which customers feel welcome and comfortable Engage customers in genuine, enjoyable conversations to understand their needs Help people choose the right products and show them how to make their digital life better Keep up to date with all our products, services and promotions, and those of competitors Take pride in the appearance of the store, keeping it clean and tidy at all times You'll definitely: Be able to show how you've worked to and achieved sales targets or deadlines Show an interest in communications technology Enjoy being part of a team but still have the drive to work on your own initiative You might even: Have worked in retail, sales or service Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary Uncapped monthly commission, based on personal and store targets Typical commission of £3,500 (pro-rata); top performers can earn £20,000 Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Dec 08, 2021
Full time
It's time to look to the future. We want our people to see their potential at work. That's why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don't need to have the skills right now - before you know it, you'll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You'll be the face of EE and, what's more, you'll get the chance to develop a career that goes well beyond our stores. Sounds good, right? What you'll do: Find every opportunity to boost your store's success with sensational customer service Create an environment in which customers feel welcome and comfortable Engage customers in genuine, enjoyable conversations to understand their needs Help people choose the right products and show them how to make their digital life better Keep up to date with all our products, services and promotions, and those of competitors Take pride in the appearance of the store, keeping it clean and tidy at all times You'll definitely: Be able to show how you've worked to and achieved sales targets or deadlines Show an interest in communications technology Enjoy being part of a team but still have the drive to work on your own initiative You might even: Have worked in retail, sales or service Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary Uncapped monthly commission, based on personal and store targets Typical commission of £3,500 (pro-rata); top performers can earn £20,000 Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Dec 08, 2021
Full time
Is data your passion? Do you want to drive insight from data to enable senior stakeholders to make the right decisions? We have an exciting new opportunity for a Supply Chain Analyst to join our Supply Chain Analytics team permanently in Hatfield. In Ocado Logistics we support all UK based Supply Chain operations for Ocado Retail and Morrisons online. We are constantly seeking to improve the way we do things in a changing business and this also involves working closely with developers in Ocado Technology to find the best way forward. In this role is it essential to become an expert in Ocado's in-house systems and to be comfortable interrogating and manipulating our Big Data. You'll work with our partners to spec, design and develop tools and dashboards that bring the data to life, delivering recommendations to senior stakeholders and driving operational decisions. What will you be doing? Extracting, manipulating and analysing data to provide critical management information reports or dashboards, to enable decision making on the key questions facing the supply chain team Providing concise and clear suites of reports to senior stakeholders, to improve the quality of decision making within the department Writing code via SQL in Oracle and Google BigQuery to extract appropriate data from related databases and datastores Problem solving individually and with the analyst team as our business grows rapidly Working collaboratively with both external and internal teams and stakeholders to drive quality and efficiency Liaise with external partners to understand data requirements and develop and test solutions. Leading and supporting projects such as laying data pipelines and to facilitate the launch of our newest robotic warehouses. Investigating ad hoc queries and troubleshooting problems to support other teams in supply chain complete their daily work and projects Publishing and reporting on supply chain's core KPIs Becoming an expert on our systems and processes in order to consult on developments required to continue Ocado's growth Working individually and as part of a team to provide solutions About you... You'll be an accomplished analyst with experience working in multi-function, fast-paced environments. Ocado is growing fast and so is the demands of the business Demonstrable methodical and structured train of thought Exceptional analytical and problem-solving skills Strong attention to detail Articulate and persuasive - you will be able to explain complex ideas and data findings to key stakeholders Analyst with SQL experience working with Big Data preferred Strong command of Excel, VBA and/or analytical SQL, or similar to these (e.g. SAP, SPSS, SAS, programming experience) Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is a n equal o pportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
YOUR ROLE IN THE TEAM? As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. Also, you will have the ability to provide full operational support, direction and guidance to your shop. You will ensure that the experience for every customer who walks in to a Paddy Power shop is memorable, tailoring the service you give to meet the needs of each individual customer. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey. We believe results don't just come from targets, but also team progression. At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed! You've Been Brave… You've mapped your journey to reach your career goals to date, why stop? We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer. HOW WE DO IT? We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to cross-sell retail and online products and services. Other duties will include: Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights. Lead from the front by providing clear guidance and feedback to get your team working to a high standard together. Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach shop goals, sales and targets. Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier. Play by the rules by making sure the shop complies with Social Responsibility commitments Lead by example and drive your team to keep and maintain shop presentation standards Are you a team player that can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done! Are you adaptable to different situations? Do you remain curious and wish to constantly develop? Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matters most!
Dec 08, 2021
Full time
YOUR ROLE IN THE TEAM? As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. Also, you will have the ability to provide full operational support, direction and guidance to your shop. You will ensure that the experience for every customer who walks in to a Paddy Power shop is memorable, tailoring the service you give to meet the needs of each individual customer. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey. We believe results don't just come from targets, but also team progression. At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed! You've Been Brave… You've mapped your journey to reach your career goals to date, why stop? We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer. HOW WE DO IT? We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to cross-sell retail and online products and services. Other duties will include: Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights. Lead from the front by providing clear guidance and feedback to get your team working to a high standard together. Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach shop goals, sales and targets. Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier. Play by the rules by making sure the shop complies with Social Responsibility commitments Lead by example and drive your team to keep and maintain shop presentation standards Are you a team player that can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done! Are you adaptable to different situations? Do you remain curious and wish to constantly develop? Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matters most!
It's time to look to the future. We want our people to see their potential at work. That's why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don't need to have the skills right now - before you know it, you'll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You'll be the face of EE and, what's more, you'll get the chance to develop a career that goes well beyond our stores. Sounds good, right? What you'll do: Find every opportunity to boost your store's success with sensational customer service Create an environment in which customers feel welcome and comfortable Engage customers in genuine, enjoyable conversations to understand their needs Help people choose the right products and show them how to make their digital life better Keep up to date with all our products, services and promotions, and those of competitors Take pride in the appearance of the store, keeping it clean and tidy at all times You'll definitely: Be able to show how you've worked to and achieved sales targets or deadlines Show an interest in communications technology Enjoy being part of a team but still have the drive to work on your own initiative You might even: Have worked in retail, sales or service Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary Uncapped monthly commission, based on personal and store targets Typical commission of £3,500 (pro-rata); top performers can earn £20,000 Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Dec 08, 2021
Full time
It's time to look to the future. We want our people to see their potential at work. That's why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don't need to have the skills right now - before you know it, you'll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You'll be the face of EE and, what's more, you'll get the chance to develop a career that goes well beyond our stores. Sounds good, right? What you'll do: Find every opportunity to boost your store's success with sensational customer service Create an environment in which customers feel welcome and comfortable Engage customers in genuine, enjoyable conversations to understand their needs Help people choose the right products and show them how to make their digital life better Keep up to date with all our products, services and promotions, and those of competitors Take pride in the appearance of the store, keeping it clean and tidy at all times You'll definitely: Be able to show how you've worked to and achieved sales targets or deadlines Show an interest in communications technology Enjoy being part of a team but still have the drive to work on your own initiative You might even: Have worked in retail, sales or service Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary Uncapped monthly commission, based on personal and store targets Typical commission of £3,500 (pro-rata); top performers can earn £20,000 Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.