Wilmington Plc

Company Outline Job Role: Director of Sales Location: Hybrid/Leicester Salary: Package of £105,000 - £110,000 inc. of car allowance + Up to £30,000 Commission Contract Type: Permanent, full time What We CanOffer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why do we want you? Mercia, part of Wilmington Plc, is seeking a highly professional and strategically minded Director of Sales to lead commercial growth across our expanding portfolio. We are looking for someone who comes from a professional, regulated financial environment ideally accounting, audit, tax, or banking with a proven ability to win, grow and develop new business within a modern B2B sales operation. You will oversee a team of 15, form a key part of the Senior Leadership Team, and play a central role in driving sustainable growth. We are looking for a calm, considerate and rational leader who brings credibility, strong commercial judgement, and a sophisticated approach to relationship-led sales. This is an exciting opportunity for a seasoned commercial leader or a Commercial Director ready to step up into a broader strategic role. You must also bring an awareness of AI advancements and a willingness to adopt new technologies to enhance sales capability and client engagement. Please note: To complete your application, you will be redirected to Wilmington plc's career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"! Job purpose, tasks and responsibilities The role will develop, lead and progress commercial opportunities to accelerate Mercia's growth and performance. You will shape and execute a focused growth strategy while evolving our commercial approach across strategy, leadership, sales performance and client development. You Will Be Responsible For: Developing, implementing and managing the sales strategy and ensure a consistent corporate image across all channels Leading, motivating and developing a sales team of 15, ensuring high performance, collaboration and accountability Defining and driving a modern, ethical and consultative sales culture aligned with professional services markets Identifying client needs and co create tailored commercial solutions across Mercia's Promote, Support and Train offerings Driving new business acquisition, secure major wins, and expand strategic accounts Leading forecasting, pipeline management, sector targeting and performance goal setting to grow market share Planning and optimising sales lead generation campaigns and measure performance Preparing and presenting commercial reports, including sales results and growth opportunities Analysing sales performance against targets to determine effectiveness and adjust strategies accordingly and maintain strong senior-level relationships with key accounts Acting as an escalation point for major client discussions, ensuring exceptional standards of service Providing client insights to product teams to support continuous product and service improvements Championing the use of Salesforce to enhance targeting, pipeline management and sales execution Managing the sales and marketing cost budgets responsibly Representing Mercia professionally at senior client meetings and industry events Driving modernisation within the sales function, including adoption of AI enabled tools and emerging technologies What's the Best Thing About This Role? This role gives you direct influence over Mercia's commercial strategy and growth trajectory. You'll guide a talented sales team, shape our approach to client engagement, and play a key part in driving the success of a market leading professional services brand. It's a role with significant autonomy, visibility and real impact. What's the Most Challenging Thing About This Role? You will be expected to deliver strong results quickly while simultaneously embedding a more modern, data led and client centric sales approach. Balancing strategic leadership, team development, new business acquisition and stakeholder management requires a calm, structured and commercially astute leader. Essential and desirable capabilities To be successful in this role, you must have: Strong B2B sales leadership experience within accounting, tax, audit, or banking/finance Demonstrable success in winning, growing, and developing new business Experience leading high-performing teams and influencing at SLT level Ability to operate strategically while driving day to day performance Excellent communication skills and the ability to build strong relationships across internal and external stakeholders A modern, analytical and client centric approach to sales, with strong numeracy and resilience A leadership style that is professional, calm, considerate and rational Awareness of AI developments and openness to using technology to enhance performance To be successful in this role, it would be great if you have: Experience selling into professional services, ideally the accountancy marketplace Understanding of regulatory environments affecting finance, audit and tax teams Ability to use data and analytics to shape sales decisions Confidence representing the business at senior meetings and industry events A collaborative, cross-functional mindset We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Before you go About us Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession. Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you'll not only make a real difference for our customers, you'll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you'll be doing work with meaning. Join us and make a real difference. Click on "APPLY" today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Please note that this role may remain advertised until an offer of employment has been made.

A leading financial services company in the UK is seeking a Director of Sales to lead commercial growth. The role focuses on developing sales strategies, managing a team of 15, and fostering client relationships. Candidates should have strong B2B sales leadership experience in finance. This is an exciting opportunity for professionals looking to shape the market strategy of a well-respected firm, with a hybrid working model and a competitive salary package.

Company Outline Job Role: Managing Director Location: UK / Hybrid - 2/3 days in our London office Salary: £170,000+ DoE per annum + Excellent Benefits Contract Type: Full Time, Permanent What We Can Offer You: 30 Days Annual Leave (Pro-Rata) Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources. Why Do We Want You? This is a rare opportunity for an exceptional commercial leader to shape the future of a globally respected information business. As Managing Director of AXCO, part of Wilmington plc, you will be accountable for the overall leadership, commercial performance, and future growth of the business globally. AXCO is home to a highly knowledgeable and respected team of subject matter experts who are passionate about the insurance markets they cover and take real pride in the impact of their work. AXCO is entering a renewed phase of focus and opportunity, with a clear emphasis on strengthening commercial performance while continuing to build on its strong reputation for quality and expertise. With full P&L responsibility for a multi million pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset across the organisation, ensuring clear targets are achieved while maintaining the collaborative and expert led culture AXCO is known for. This role combines strategic leadership with hands on operational management, ensuring AXCO continues to deliver high quality, commercially relevant insurance market intelligence to customers worldwide, while building a sustainable platform for long term growth as part of Wilmington plc. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"! Job purpose, tasks and responsibilities You will be responsible for: Owning AXCO's global commercial performance and strategic direction, with full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including key growth markets such as the US. Acting as executive sponsor for product management and innovation, driving a commercially robust product pipeline, product led growth, and deeper customer engagement to strengthen AXCO's competitive position. Leading global sales, marketing, and go to market execution, ensuring strong alignment across product, marketing, and commercial teams to drive new logo acquisition and maximise growth across the existing portfolio. Overseeing the commercial success of AXCO's broader portfolio, including its conferences, awards, and market engagement initiatives. Leading and developing a c.50 person organisation, providing direct leadership to senior functional heads while fostering a high performance, commercially focused, and inclusive culture. Partnering closely with Wilmington Group shared services and report to the Executive Committee, ensuring effective execution, governance, risk management and compliance across the business. Essential and desirable capabilities To be successful in this role, you must have: Significant years of insurance industry expertise. Proven general management experience as a Managing Director, General Manager, or senior divisional leader with full commercial accountability. Strong commercial acumen, including experience driving growth in subscription based business models and delivering against clear targets. Demonstrated ability to develop and scale new products in response to customer and market needs. Track record of product diversification within or to the insurance industry. Track record of delivering high growth >20%. Experience operating effectively within a group or shared services environment. Hands on leadership approach, combining strategic thinking with operational delivery and people leadership. To be successful in this role, it would be great if you have: Background combining both insurance market expertise with technology enabled or data driven business models (e.g. InsurTech). Experience leading internationally focused businesses with a significant US customer presence. Exposure to events or community led revenue models alongside subscriptions. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Please note that this role may remain advertised until an offer of employment has been made. The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Company Outline Job Role: Managing Director Location: UK / Hybrid - 2/3 days in our London office Salary: £170,000+ DoE per annum + Excellent Benefits Contract Type: Full Time, Permanent What We Can Offer You: 30 Days Annual Leave (Pro-Rata) Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources. Why Do We Want You? This is a rare opportunity for an exceptional commercial leader to shape the future of a globally respected information business. As Managing Director of AXCO, part of Wilmington plc, you will be accountable for the overall leadership, commercial performance, and future growth of the business globally. AXCO is home to a highly knowledgeable and respected team of subject matter experts who are passionate about the insurance markets they cover and take real pride in the impact of their work. AXCO is entering a renewed phase of focus and opportunity, with a clear emphasis on strengthening commercial performance while continuing to build on its strong reputation for quality and expertise. With full P&L responsibility for a multi million pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset across the organisation, ensuring clear targets are achieved while maintaining the collaborative and expert led culture AXCO is known for. This role combines strategic leadership with hands on operational management, ensuring AXCO continues to deliver high quality, commercially relevant insurance market intelligence to customers worldwide, while building a sustainable platform for long term growth as part of Wilmington plc. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"! Job purpose, tasks and responsibilities You will be responsible for: Owning AXCO's global commercial performance and strategic direction, with full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including key growth markets such as the US. Acting as executive sponsor for product management and innovation, driving a commercially robust product pipeline, product led growth, and deeper customer engagement to strengthen AXCO's competitive position. Leading global sales, marketing, and go to market execution, ensuring strong alignment across product, marketing, and commercial teams to drive new logo acquisition and maximise growth across the existing portfolio. Overseeing the commercial success of AXCO's broader portfolio, including its conferences, awards, and market engagement initiatives. Leading and developing a c.50 person organisation, providing direct leadership to senior functional heads while fostering a high performance, commercially focused, and inclusive culture. Partnering closely with Wilmington Group shared services and report to the Executive Committee, ensuring effective execution, governance, risk management and compliance across the business. Essential and desirable capabilities To be successful in this role, you must have: Significant years of insurance industry expertise. Proven general management experience as a Managing Director, General Manager, or senior divisional leader with full commercial accountability. Strong commercial acumen, including experience driving growth in subscription based business models and delivering against clear targets. Demonstrated ability to develop and scale new products in response to customer and market needs. Track record of product diversification within or to the insurance industry. Track record of delivering high growth >20%. Experience operating effectively within a group or shared services environment. Hands on leadership approach, combining strategic thinking with operational delivery and people leadership. To be successful in this role, it would be great if you have: Background combining both insurance market expertise with technology enabled or data driven business models (e.g. InsurTech). Experience leading internationally focused businesses with a significant US customer presence. Exposure to events or community led revenue models alongside subscriptions. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Please note that this role may remain advertised until an offer of employment has been made. The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Company Outline Job Role: Sales Director Location: Hybrid / London office EC4R, 2 days per week (Tuesday and Wednesday) Salary: £115,000 per annum DoE + 40% commission Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro Rata for Part time and Fixed Term Roles), Additional Holiday Purchase, Hybrid Working, Performance Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Job purpose, tasks and responsibilities You will be responsible for: Leading Axco's global sales strategy to deliver sustainable revenue and ARR growth across new business, renewals, and account expansion Driving new business acquisition across core and emerging markets within the insurance, reinsurance, and broker sectors Personally contributing to strategic, high value opportunities and supporting the conversion of complex commercial deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management team to maximise client retention, upsell, and cross sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue to realise value from Axco's data, insight, and subscription based solutions to support long term partnerships Leading, coaching, and developing an established international team, driving a culture of accountability, collaboration, and high performance Enhancing consultative and value based selling capability across the sales function Strengthening pipeline generation, forecasting accuracy, CRM discipline, and overall sales effectiveness Collaborating with marketing teams to align demand generation activity with commercial priorities and growth targets Partnering with product, content, and events teams to shape compelling market propositions and support successful go to market activity Supporting the delivery of commercial outcomes from industry conferences, networking opportunities, and international events Providing clear, data driven insight and performance reporting to the Managing Director and wider leadership team Identifying growth opportunities across markets, products, and client segments to help shape future commercial strategy Representing Axco confidently at senior client meetings, industry events, and conferences across the UK, Europe, and the US What's the Best Thing About This Role? This is a rare and exciting opportunity to take the commercial lead for a globally respected brand at a pivotal moment in its growth journey. You'll have the autonomy to shape strategy, influence direction, and drive real change, while building meaningful relationships across the global insurance market. Your impact won't just be visible it'll be felt across the entire business as you help accelerate growth and elevate performance on an international stage. What's the Most Challenging Thing About This Role? This is a role for someone who thrives on challenge. You'll be operating in a fast paced, competitive environment, where success depends on your ability to balance big picture strategy with hands on leadership. You'll need the energy, resilience, and commercial instinct to spot and seize growth opportunities, lead from the front, and continuously push both yourself and your team to deliver at the highest level. It's demanding but for the right person, incredibly rewarding. Essential and desirable capabilities To be successful in this role, you must have/ be: A proven track record in a senior B2B sales leadership role, ideally within data, analytics, technology, or subscription based businesses Experience leading and developing high performing sales teams Strong experience delivering ARR growth and managing subscription revenue models Strong relationship building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into the insurance or financial services sector A detail oriented and performance driven approach to sales leadership Comfortable operating within regulated industries and selling data or information based products into insurance markets A proactive, energetic mindset with the ambition and potential to grow within the business Willingness to travel internationally for industry events, client meetings, and conferences, including the Axco Americas event To be successful in this role, it would be great if you have: Experience working in organisations with integrated product, data, and content propositions Familiarity with Salesforce and marketing automation platforms such as Marketo Experience operating in a global or multi market environment Confidence representing the business at senior client meetings and industry events A background in insurance, reinsurance, financial services, or insurance technology Experience selling software, data, or information products into the insurance sector We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Company Outline Job Role: Sales Director Location: Hybrid / London office EC4R, 2 days per week (Tuesday and Wednesday) Salary: £115,000 per annum DoE + 40% commission Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro Rata for Part time and Fixed Term Roles), Additional Holiday Purchase, Hybrid Working, Performance Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Job purpose, tasks and responsibilities You will be responsible for: Leading Axco's global sales strategy to deliver sustainable revenue and ARR growth across new business, renewals, and account expansion Driving new business acquisition across core and emerging markets within the insurance, reinsurance, and broker sectors Personally contributing to strategic, high value opportunities and supporting the conversion of complex commercial deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management team to maximise client retention, upsell, and cross sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue to realise value from Axco's data, insight, and subscription based solutions to support long term partnerships Leading, coaching, and developing an established international team, driving a culture of accountability, collaboration, and high performance Enhancing consultative and value based selling capability across the sales function Strengthening pipeline generation, forecasting accuracy, CRM discipline, and overall sales effectiveness Collaborating with marketing teams to align demand generation activity with commercial priorities and growth targets Partnering with product, content, and events teams to shape compelling market propositions and support successful go to market activity Supporting the delivery of commercial outcomes from industry conferences, networking opportunities, and international events Providing clear, data driven insight and performance reporting to the Managing Director and wider leadership team Identifying growth opportunities across markets, products, and client segments to help shape future commercial strategy Representing Axco confidently at senior client meetings, industry events, and conferences across the UK, Europe, and the US What's the Best Thing About This Role? This is a rare and exciting opportunity to take the commercial lead for a globally respected brand at a pivotal moment in its growth journey. You'll have the autonomy to shape strategy, influence direction, and drive real change, while building meaningful relationships across the global insurance market. Your impact won't just be visible it'll be felt across the entire business as you help accelerate growth and elevate performance on an international stage. What's the Most Challenging Thing About This Role? This is a role for someone who thrives on challenge. You'll be operating in a fast paced, competitive environment, where success depends on your ability to balance big picture strategy with hands on leadership. You'll need the energy, resilience, and commercial instinct to spot and seize growth opportunities, lead from the front, and continuously push both yourself and your team to deliver at the highest level. It's demanding but for the right person, incredibly rewarding. Essential and desirable capabilities To be successful in this role, you must have/ be: A proven track record in a senior B2B sales leadership role, ideally within data, analytics, technology, or subscription based businesses Experience leading and developing high performing sales teams Strong experience delivering ARR growth and managing subscription revenue models Strong relationship building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into the insurance or financial services sector A detail oriented and performance driven approach to sales leadership Comfortable operating within regulated industries and selling data or information based products into insurance markets A proactive, energetic mindset with the ambition and potential to grow within the business Willingness to travel internationally for industry events, client meetings, and conferences, including the Axco Americas event To be successful in this role, it would be great if you have: Experience working in organisations with integrated product, data, and content propositions Familiarity with Salesforce and marketing automation platforms such as Marketo Experience operating in a global or multi market environment Confidence representing the business at senior client meetings and industry events A background in insurance, reinsurance, financial services, or insurance technology Experience selling software, data, or information products into the insurance sector We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Customer Success Advisor Location: Hybrid/Fort Dunlop 1 day per week (Tuesday) Salary: £26,500 per annum + excellent benefits! Contract Type: 12 month FTC What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Because you are someone who thrives on connection, communication, and creating outstanding customer experiences. At Wilmington Plc, we are building a high-performing Customer Success team that sits at the heart of our Customer Experience Function. We need people who love speaking with customers, enjoy solving problems, and take pride in turning every interaction into a positive outcome. As a Customer Success Advisor, you will play a vital role in driving customer growth, strengthening retention, and reducing churn by ensuring every customer feels supported, understood, and valued. You will be the Trusted Advisor our customers rely on throughout their journey with us. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Responding promptly and professionally to global public enquiries across phone, email, web chat, and Teams, qualifying customer needs and recommending suitable learning or membership solutions. • Managing the full sales journey from initial enquiry through to conversion, meeting individual sales targets and KPIs. • Proactively engage high-potential leads using multi-channel outreach, nurturing pipeline activity and maximising conversion opportunities. • Supporting marketing campaigns and events to drive engagement and generate new leads, while promoting upcoming courses and memberships. • Delivering an excellent ongoing service to members, building strong relationships that drive loyalty and long-term retention. • Managing renewals through proactive engagement, identifying upsell and cross-sell opportunities to maximise customer value. • Processing onboarding materials, fulfilment requests, and member communications accurately and on time. • Handling cancellations, refunds, invoicing, and payment queries in line with company policy and compliance requirements. • Maintaining accurate customer records across CRM and e-commerce systems, including completing regulatory and sanctions checks. • Collaborating closely with the onboarding team to ensure a seamless end-to-end customer experience. What s the Best Thing About This Role You are at the centre of the customer journey every call, email, and conversation is an opportunity to make a real impact. You ll see the direct results of your work in customer satisfaction, renewals, and long-term relationships, all while developing your sales, communication, and customer success expertise in a supportive, high-energy team. What s the Most Challenging Thing About This Role You ll be working in a fast-paced, high-volume environment where priorities can shift quickly. Success comes from staying organised, resilient, and consistently delivering a high level of service while balancing inbound queries, outbound activity, and retention goals all at once. What We re Looking For To be successful in this role, you must have / be: • Experience handling a high volume of inbound and outbound customer communications in a sales, call centre, or customer service environment. • Proven ability to work to sales targets and service level expectations. • Strong communication skills with the ability to build rapport quickly and confidently. • Excellent organisational skills with the ability to manage multiple priorities under pressure. • High attention to detail and a consistent, accurate approach to work. • Confident, reliable, and a strong team player. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies united by a simple purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses help organisations and professionals perform better through high-quality, relevant, and reliable knowledge. We collaborate across the Group, share success, and remain relentlessly focused on delivering value for our customers. Join us and do Work That Means Something At Wilmington plc, we help customers do the right business in the right way providing data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll enjoy the flexibility of hybrid working alongside a broad range of learning, career, and development opportunities. Whether you re returning to work, taking your next step, or looking to make a bigger impact, you ll be doing work with real meaning. Join us and make a real difference. Click APPLY today.

Customer Success Advisor Location: Hybrid/Fort Dunlop 1 day per week (Tuesday) Salary: £26,500 per annum + excellent benefits! Contract Type: 12 month FTC What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Because you are someone who thrives on connection, communication, and creating outstanding customer experiences. At Wilmington Plc, we are building a high-performing Customer Success team that sits at the heart of our Customer Experience Function. We need people who love speaking with customers, enjoy solving problems, and take pride in turning every interaction into a positive outcome. As a Customer Success Advisor, you will play a vital role in driving customer growth, strengthening retention, and reducing churn by ensuring every customer feels supported, understood, and valued. You will be the Trusted Advisor our customers rely on throughout their journey with us. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Responding promptly and professionally to global public enquiries across phone, email, web chat, and Teams, qualifying customer needs and recommending suitable learning or membership solutions. • Managing the full sales journey from initial enquiry through to conversion, meeting individual sales targets and KPIs. • Proactively engage high-potential leads using multi-channel outreach, nurturing pipeline activity and maximising conversion opportunities. • Supporting marketing campaigns and events to drive engagement and generate new leads, while promoting upcoming courses and memberships. • Delivering an excellent ongoing service to members, building strong relationships that drive loyalty and long-term retention. • Managing renewals through proactive engagement, identifying upsell and cross-sell opportunities to maximise customer value. • Processing onboarding materials, fulfilment requests, and member communications accurately and on time. • Handling cancellations, refunds, invoicing, and payment queries in line with company policy and compliance requirements. • Maintaining accurate customer records across CRM and e-commerce systems, including completing regulatory and sanctions checks. • Collaborating closely with the onboarding team to ensure a seamless end-to-end customer experience. What s the Best Thing About This Role You are at the centre of the customer journey every call, email, and conversation is an opportunity to make a real impact. You ll see the direct results of your work in customer satisfaction, renewals, and long-term relationships, all while developing your sales, communication, and customer success expertise in a supportive, high-energy team. What s the Most Challenging Thing About This Role You ll be working in a fast-paced, high-volume environment where priorities can shift quickly. Success comes from staying organised, resilient, and consistently delivering a high level of service while balancing inbound queries, outbound activity, and retention goals all at once. What We re Looking For To be successful in this role, you must have / be: • Experience handling a high volume of inbound and outbound customer communications in a sales, call centre, or customer service environment. • Proven ability to work to sales targets and service level expectations. • Strong communication skills with the ability to build rapport quickly and confidently. • Excellent organisational skills with the ability to manage multiple priorities under pressure. • High attention to detail and a consistent, accurate approach to work. • Confident, reliable, and a strong team player. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies united by a simple purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses help organisations and professionals perform better through high-quality, relevant, and reliable knowledge. We collaborate across the Group, share success, and remain relentlessly focused on delivering value for our customers. Join us and do Work That Means Something At Wilmington plc, we help customers do the right business in the right way providing data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll enjoy the flexibility of hybrid working alongside a broad range of learning, career, and development opportunities. Whether you re returning to work, taking your next step, or looking to make a bigger impact, you ll be doing work with real meaning. Join us and make a real difference. Click APPLY today.