Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Data Science at Trainline Data Science is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded in cross-functional teams across Product and Marketing, empowered with a high degree of autonomy to drive outcomes using all data and techniques at their disposal. As the Head of Data Science, you will lead a team of high-performing Data Science Managers and play a pivotal role in shaping a large cross-functional organisation spanning Product, Engineering, Marketing and Data. You will be a key decision-maker, helping define and deliver a product experience that provides the right inventory, enables a seamless purchase journey, and drives forward our future ticketing opportunities. Doing this well requires deeply understanding our users, identifying their Jobs-to-Be-Done, evaluating whether we are successfully meeting their needs, and accelerating the pace of product discovery and iteration. Your team will influence strategic product thinking, strengthen experimentation and measurement practices, and shape how AI and data power our product experience. In this role, your leadership spans two complementary dimensions: Functional leadership, setting the bar for excellence in Data Science & Analytics. Strategic business partnership, working closely with Product, Engineering, Commercial and Marketing to define long-term direction and deliver impactful outcomes. As a Head of Data Science at Trainline, you will Lead & Develop a High-Performing Data Science Organisation Lead an org of 3 Data Science Managers and their respective teams. Build a culture focused on experimentation, learning, and measurable business impact. Ensure Data Science & Analytics talent is embedded effectively into cross-functional squads and operating at a high bar. Shape Strategy Through Data Act as a co-leader of a large cross functional strategic area of 150 people, defining long-term vision and strategy. Provide data-driven frameworks to structure product thinking - user classifications, Jobs-to-Be-Done, north star metrics, success criteria, and evaluation methods. Influence prioritisation and roadmap decisions by grounding strategic choices in evidence and insight. Advance Experimentation, Measurement & Goaling Champion and mature experimentation practices across teams. Develop clear goaling methodologies enabling rapid iteration and learning. Ensure robust evaluation of product changes, including holdouts and causal inference methods. Elevate Data, AI & Infrastructure Capabilities Work with our ML Engineering counterparts to help shape our wider AI/ML strategy. Influence Data Engineering, BI and Platform priorities to improve data maturity, quality and tooling. Ensure foundational datasets and metrics are trusted, consistent and scalable. Drive High-Impact Outcomes & Senior Communication Hold the organisation to a high bar for analytical rigour and business impact. Communicate insights, strategy, and progress to senior leadership. Drive alignment and influence decision-making across the company. We'd love to hear from you if you have Experience leading data-driven teams in the product space within tech organisations. Proven experience managing Data Science Managers or Data Scientists & Analysts. Demonstrated driving growth and influencing strategy in online products. Experience setting strategic direction, thinking big, and executing effectively. Ability to distil complex analysis into clear, actionable communication for all levels. Strong experience guiding experimentation and test-and-learn cultures. Ability to navigate ambiguous datasets and translate them into insights. Strong stakeholder management and cross-functional leadership experience. Strong data visualisation and communication skills. Knowledge of statistical and causal inference methods. Tech stack: SQL, Python, dbt, Tableau, Trino, AWS Athena + more. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

A leading rail technology company in the UK seeks a Head of Data Science to lead a team in delivering strategic data-driven solutions. You will shape the product experience through deep customer insights and influence the long-term vision. The ideal candidate has experience in managing data-driven teams within tech and an ability to communicate complex analyses clearly. This role allows for impactful decision-making and advancement of the company's AI and data capabilities while fostering a culture of experimentation and learning.

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Purpose of the Role This is a 12 month fixed term role, based on full time on site in Edinburgh. As part of a fast moving Customer Service Operations function, the Real Time Analyst plays a critical role in improving how real time operations are planned, managed, and optimised. The Real Time Analyst will play a key role in strengthening and modernising real time operations, with a clear focus on driving automation and operational optimisation. Beyond managing live performance, this role is responsible for identifying opportunities to simplify workflows, reduce manual intervention, and embed automation into real time decision making processes. Working closely with Operations, Workforce Management, and Technology partners. The role will proactively review current ways of working and champion scalable, automated solutions that improve efficiency, consistency, and service performance. Success will be measured not only by daily operational stability, but by the sustainable improvements and automation gains delivered over time. What you will do as a Real Time Analyst at Trainline Real-Time Performance & Optimisation Own real time operational performance, overseeing queues, agent adherence, and service levels Ensure schedules, breaks, and activity management are applied consistently to support productivity and SLAs Lead intraday decision making with a focus on improving outcomes and reducing repeat issues Operational Improvement & Insight Analyse real time and intraday data to identify trends, bottlenecks, and systemic inefficiencies Drive and deliver improvements to real time processes, controls, and decision frameworks Translate insight into clear, actionable recommendations for Operations and Planning leaders Embed learning from intraday performance into playbooks and ways of working Leadership & Collaboration Partner with Team Managers to improve shared understanding of real time priorities and trade offs Take ownership of WFM KPIs and performance outcomes, clearly communicating actions and expectations Reporting & Governance Deliver concise, insight led performance updates to senior stakeholders Lead regular operational forums focused on performance, risks, and improvement actions Maintain strong governance around real time decisions, escalations, and accountability Complete a review of all reporting and management information outputs and make recommendations on how to automate these. We'd love to hear from you if you have Significant experience in contact centre real time oversight Strong analytical skills with the ability to interpret data and turn insight into action Confidence making decisions under pressure and balancing customer experience with efficiency Excellent communication skills, able to influence at all levels Proactive, improvement oriented mindset with a focus on making things work better over time Good stakeholder management skills Preferred Experience with cloud based telephony / CRM platforms and Calabrio Experience working with Tableau or similar reporting tools Background in scheduling, shrinkage, or broader workforce planning Experience driving process improvements within real time or operational environments Why Join Trainline Opportunity to shape and improve real time operations in a complex, high volume environment A role with genuine influence on customer experience and operational efficiency More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

A leading travel technology company in Scotland seeks a Real Time Analyst to improve operational performance in a dynamic environment. This full-time role requires significant experience in contact center oversight, strong analytical skills, and the ability to balance customer experience with operational efficiency. The ideal candidate will analyze real-time data and champion scalable solutions. Benefits include private healthcare, learning budgets, and a hybrid work model. Join to shape the future of travel and enhance customer service.

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Data Engineering at Trainline At the heart of our Data Team, Data Engineers create the pipelines and tables that power business-critical dashboards, enable self-service analytics, and fuel advanced machine learning models and real-time data products. Working with cutting-edge tools like DBT, Spark, and Airflow, you'll transform high-volume raw event data into user-friendly, high-impact datasets. We work cross-functionally with Machine Learning Engineers, Data Scientists and BI Developers, driving data-driven decisions across the business. Our engineers enjoy autonomy, innovation, and continual learning, with structured progression paths and access to training resources. As a Senior Data Engineer at Trainline, you will Design and build scalable data pipelines, data models, and feature stores to support analytics and ML workloads. Deploy and manage cloud-native data applications on AWS using CI/CD pipelines to automate builds, testing, and releases. Ensure the technical quality, performance, and reliability of production grade data pipelines through strong observability and engineering best practices. We'd love to hear from you if you Have strong experience in Python and SQL. Have experience building Data Pipelines for downstream ML Workloads. Are skilled in data modelling and building optimised and efficient data marts and warehouses in the cloud. Have built data pipelines with tools like Spark, Airflow, and AWS or similar tooling. Work with modern data formats such as Parquet and Iceberg for efficient storage and querying in our data lake. Are comfortable working with both real time and batch data workloads, applying modern data transformation and orchestration patterns. Have worked with Infrastructure as Code (Terraform) and containerization (Docker) to automate and standardise deployments. Have contributed to or maintained CI/CD pipelines (Jenkins, GitHub Actions) as part of production grade data systems. Enjoy solving complex data problems and collaborating in a fast moving environment. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2 for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28 day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing the Group Financial Accountant role at Trainline As a fast moving listed business, we are looking for a qualified chartered accountant to join our Group Finance team located in central London (hybrid working). As a member of the Group Finance team, you'll already be an expert in IFRS and will play a key part in the interim and year end financial reporting process. You'll be preparing the Group consolidation and financial statement disclosures in the Trainline Group Annual Report and Accounts (ARA) and interacting with external auditors. You'll also be responsible for preparing monthly Board reporting and will input to the monthly management accounts, using your broader business knowledge to provide insightful commentary, performance analysis and explaining significant variances to budget at a level of detail and tone appropriate for the Board. It will be more varied than a typical Group Reporting role and we want somebody who thrives in a varied and fast paced environment. Someone who always puts their hand up for one off projects and loves learning new things! Our ever expanding business changes by the day. With this comes a wealth of ad hoc projects, accounting implications and process improvements we'll seek your involvement in. As such, we're looking for someone with initiative who can recognise and act on these opportunities for change, keen to get involved with new projects to help the business and broaden their own knowledge. What you'll do as a Group Financial Accountant at Trainline Preparation of the Trainline Group Annual Report and Accounts (ARA), including working closely with other Finance colleagues and the Company Secretariat to produce high quality, best practice financial reporting Preparation of the group consolidation, including accounting for new reporting units, and deconsolidating legacy entities as we wind down and rationalise our group structure Preparation of monthly Board reporting over the group's balance sheet and cash flow statement, including ownership of underlying workings and assessing business performance against banking covenants and liquidity Accounting for the group's share based payments, including obtaining and assimilating relevant data sets to update accounting assumptions Support in the preparation of the group's annual impairment tests as well as going concern assessments Oversight of the group's intercompany transactions, including working closely with the Tax team Preparation of UK statutory accounts under FRS 101 and FRS 102, including mentoring and overseeing junior finance team members Maintaining a good working relationship with the external auditors to ensure audits are conducted efficiently and effectively Support the business in its listed environment, including researching competitor results, reporting requirements and other literature to ensure the Group has a well balanced and informed approach to compiling its public information and presenting it in an understandable and compliant way Providing technical advice to other teams as necessary Ad hoc project work when required We'd love to hear from you if you have An ACA/ICAS/ACCA (or equivalent) accounting qualification with between 0-2 years' PQE either straight from practice or with industry experience As Trainline is a FTSE 250 listed business, detailed knowledge of IFRS and PLC reporting requirements are a must You will have demonstrable experience preparing or reviewing (e.g. through audit) publicly listed Annual Reports and Accounts (ARA) A sound technical accounting background with extensive IFRS knowledge and experience of complex, multi currency group consolidations Proven experience in coaching and mentoring junior team members Excellent time management and ownership with proven ability to manage own workload and meet deadlines You are comfortable working autonomously and you're not afraid to roll up your sleeves and take responsibility to do whatever needs doing to solve problems You are an experienced user of MS products, particularly Excel More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2 for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28 day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Enterprise Solutions in Product at Trainline Enterprise & Partner Solutions sits at the heart of how Trainline builds for partners - defining what we build, why it matters, and how it scales across Europe. This portfolio brings together Trainline Partner Solutions and Retail Innovation, combining enterprise-grade platforms with industry-leading innovation that shapes the future of rail retailing. Trainline Partner Solutions powers partner-facing distribution and operational platforms across Europe, serving businesses, technology partners, Travel Management Companies, and Train Operating Companies. Retail Innovation operates at the frontier of rail technology - testing, trialling, and launching new ticketing and retail models that reduce friction, unlock commercial opportunity, and support modal shift to greener travel. Together, this role owns the end-to-end product vision for Trainline's partner ecosystem - from scalable APIs and distribution platforms to next-generation ticketing propositions that become core to both B2B and B2C experiences. Head of Product for Enterprise Solutions at Trainline As the Head of Product for Enterprise Solutions at Trainline, you will We're looking for a Head of Product - Enterprise & Partner Solutions to lead the strategy, delivery, and commercial success of Trainline's partner-facing product portfolio. Operating at senior leadership level, this role sets multi-year product strategy, leads senior product leaders, and works cross-functionally with Engineering, Commercial, Operations, Legal, and external partners to deliver scalable, reliable, and forward-looking solutions that underpin Trainline's B2B growth and strategic industry partnerships. The role balances innovation and experimentation with the operational excellence expected of enterprise platforms - ensuring Trainline remains both a trusted partner and an industry leader. Product Strategy & Vision Set and communicate a clear long-term vision for Trainline Partner Solutions and Retail Innovation, aligned with Trainline's company strategy, commercial priorities, and sustainability ambitions. Own and evolve a multi-pillar product strategy and roadmap spanning distribution platforms and rail retail innovation, balancing partner needs, commercial outcomes, regulatory constraints, and long-term platform health. Lead the product direction for next-generation ticketing, retail and B2B innovations that reduce friction, create competitive advantage, and support modal shift to greener travel. Delivery & Execution Lead the evolution of partner platforms and products to support growth across markets, partners, and operating models. Ensure products are designed for scale, resilience, security, and repeatability across Europe, balancing bespoke partner needs with platform leverage. Ensure experimentation, trials, and pilots are grounded in clear hypotheses, success metrics, and defined pathways to scale across B2B and B2C. Own end-to-end delivery across B2B platforms and innovations, ensuring strong engineering partnership, platform reliability, and a clear path from experimentation to scale. Commercial Impact & Partnerships Ensure product strategy and prioritisation are grounded in partner value, commercial impact, and scalability. Work closely with Commercial teams to support partner acquisition, retention, and revenue growth. Support and shape strategic partner relationships, including Travel Management Companies, corporate customers, and Train Operating Companies. Represent Product in senior commercial, partnership, and investment discussions. Leadership & Organisation Lead, coach, and develop senior product leaders across Partner Solutions and Retail Innovation. Build a high-performing product organisation with strong product craft, customer focus, and accountability. Establish consistent product standards, decision-making frameworks, and ways of working across the portfolio. Act as a role model for Trainline's product principles, values, and leadership behaviours. Act as the senior product voice for Enterprise & Partner Solutions at VP and Exec level, influencing company priorities and investment decisions. We would love to hear from you if you have Essential Extensive experience in senior B2B or partner product leadership roles, owning strategy and delivery for complex, partner-facing portfolios. Proven track record of defining and delivering product strategies at scale in technically complex environments. Strong commercial acumen and experience partnering closely with revenue and growth teams. Experience leading and developing senior product managers and product leaders. Ability to balance innovation and experimentation with operational reliability and regulatory constraints. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Experience leading B2B platforms, APIs, or distribution products. Experience with partner-facing platforms, white-label solutions, or regulated industries. Background in travel, transport, or marketplace-based businesses. Experience taking early-stage innovations from pilot through to scaled, enterprise-ready products. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn , Instagram and Glassdoor !

A leading travel tech company in London is seeking a Head of Product for Enterprise Solutions. The role involves driving the strategy and success of partner-facing products and working with engineering and commercial teams. Candidates should have extensive B2B product leadership experience and a strong track record of delivering successful product strategies. The position offers great perks including private healthcare and a transparent career growth path, embracing a hybrid working model.