Job Title: West London Family Support Worker Salary: £25,353.06 Team: Family Support Team Hours: 30 Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community About Shooting Star Children s Hospices We have an exciting opportunity to join our Family Support Team at Shooting Star Children s Hospices. Shooting Star Children s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated Outstanding by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. About the role Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible. Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support. The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are: Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line. Helping with support groups and family events Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required. Visiting newly bereaved families in their homes. Supporting families staying at our Christopher s hospice (booked stays and end of life). Attending various locations over the course of a week: hospice, hospital, family homes. Building connections with families from different backgrounds, delivering culturally sensitive care. Helping safeguard families at risk of harm. Acting as an ambassador for Shooting Star s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families. The post holder will need to have a UK driving license. The hours are predominantly worked 9am to 5pm, Monday to Friday. Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week. About you This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families. Please see the attached job description for more information about this opportunity at Shooting Star Children s Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Safeguarding We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. Equality, diversity and inclusion Shooting Star Children s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer. Anticipated Start Date: 06/04/2026
Feb 12, 2026
Full time
Job Title: West London Family Support Worker Salary: £25,353.06 Team: Family Support Team Hours: 30 Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community About Shooting Star Children s Hospices We have an exciting opportunity to join our Family Support Team at Shooting Star Children s Hospices. Shooting Star Children s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated Outstanding by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. About the role Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible. Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support. The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are: Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line. Helping with support groups and family events Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required. Visiting newly bereaved families in their homes. Supporting families staying at our Christopher s hospice (booked stays and end of life). Attending various locations over the course of a week: hospice, hospital, family homes. Building connections with families from different backgrounds, delivering culturally sensitive care. Helping safeguard families at risk of harm. Acting as an ambassador for Shooting Star s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families. The post holder will need to have a UK driving license. The hours are predominantly worked 9am to 5pm, Monday to Friday. Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week. About you This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families. Please see the attached job description for more information about this opportunity at Shooting Star Children s Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Safeguarding We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. Equality, diversity and inclusion Shooting Star Children s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer. Anticipated Start Date: 06/04/2026
About Shooting Star Children s Hospices We have an exciting opportunity for a qualified Complementary Therapist to join our team at Shooting Star Children s Hospices as Complementary Therapies Lead. Shooting Star Children s Hospices provides specialist care to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, psychological and medical care. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count. It s a great time to join Shooting Star Children s Hospices as we have a growing therapies team, supporting families through complementary therapies, arts therapies and EMDR therapy. About the role As Complementary Therapies Lead, you will lead the delivery of high-quality complementary therapies to children, parents and families of Shooting Star Children s Hospices. This includes families affected by a child s life-limiting condition, and families who experience the sudden and unexpected death of their child. The Complementary Therapies service includes individual treatments and therapeutic support groups, to help ease physical discomfort, reduce anxiety, and promote emotional wellbeing in a safe and nurturing environment. About you This role requires a minimum of two years post qualification experience as a Complementary Therapist practicing aromatherapy and holistic massage. You may have additional qualification in reflexology, Indian head massage, or acupuncture. We are looking for someone with experience of working with individuals of different ages and those who have experienced trauma or significant mental health struggles You will be passionate about utilising the complementary therapies for easing a wide range of difficulties, including helping children with medical conditions, carers struggling with the emotional and physical difficulties that arise in caring for their life-limited child and families who have experienced the death of their child. You must be registered with the Complementary and National Healthcare Council or other professional body (or able to apply and confirm membership ahead of appointment). Please see the attached job description for more information about this opportunity at Shooting Star Children s Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Anticipated Start Date: 04/05/2026 Closing Date: 28/02/2026
Feb 11, 2026
Full time
About Shooting Star Children s Hospices We have an exciting opportunity for a qualified Complementary Therapist to join our team at Shooting Star Children s Hospices as Complementary Therapies Lead. Shooting Star Children s Hospices provides specialist care to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, psychological and medical care. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count. It s a great time to join Shooting Star Children s Hospices as we have a growing therapies team, supporting families through complementary therapies, arts therapies and EMDR therapy. About the role As Complementary Therapies Lead, you will lead the delivery of high-quality complementary therapies to children, parents and families of Shooting Star Children s Hospices. This includes families affected by a child s life-limiting condition, and families who experience the sudden and unexpected death of their child. The Complementary Therapies service includes individual treatments and therapeutic support groups, to help ease physical discomfort, reduce anxiety, and promote emotional wellbeing in a safe and nurturing environment. About you This role requires a minimum of two years post qualification experience as a Complementary Therapist practicing aromatherapy and holistic massage. You may have additional qualification in reflexology, Indian head massage, or acupuncture. We are looking for someone with experience of working with individuals of different ages and those who have experienced trauma or significant mental health struggles You will be passionate about utilising the complementary therapies for easing a wide range of difficulties, including helping children with medical conditions, carers struggling with the emotional and physical difficulties that arise in caring for their life-limited child and families who have experienced the death of their child. You must be registered with the Complementary and National Healthcare Council or other professional body (or able to apply and confirm membership ahead of appointment). Please see the attached job description for more information about this opportunity at Shooting Star Children s Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Anticipated Start Date: 04/05/2026 Closing Date: 28/02/2026
Job Title: Individual Giving Fundraiser Salary: Circa £31k Team: Supporter Engagement Team Hours: 37.5 Monday-Friday Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern) About Shooting Star Children s Hospices We have an exciting opportunity for an Individual Giving Fundraiser to join our team at Shooting Star Children s Hospices. Shooting Star Children s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count . About the role We are looking for an enthusiastic and motivated Individual Giving Fundraiser to support the Supporter Development team as Individual Giving Fundraiser. This is an exciting and varied role will be providing a key role in developing and increasing income, donor acquisition and engagement across SSCH s Individual Giving fundraising programme, including legacies. The post will work to maximise potential and develop both new and existing donors, through targeted donor development campaigns, supporter acquisition and retention programmes. The post holder will work flexibly across the Individual Giving income streams including individual donations, campaigns, gifts in memory and legacies. As part of this, a key responsibility will be the relationship management and support to any of our supported families who choose to fundraise for SSCH. This role will also support with legacy administration. This role will combine a targeted driven approach with excellent donor care and relationship management helping to drive growth and income. About you The successful applicant will have demonstrable experience within a fundraising or comparable role. Ideally the candidate will have some legacy administration experience. You will also have an ability to work independently and collaboratively as part of the wider fundraising team to ensure success of income growth. Please see the attached job description for more information about this opportunity at Shooting Star Children s Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Nutritionally balanced meals at Christopher s (free for employees) and free fruit at our Hampton site Safeguarding We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. Equality, diversity and inclusion Shooting Star Children s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Feb 10, 2026
Full time
Job Title: Individual Giving Fundraiser Salary: Circa £31k Team: Supporter Engagement Team Hours: 37.5 Monday-Friday Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern) About Shooting Star Children s Hospices We have an exciting opportunity for an Individual Giving Fundraiser to join our team at Shooting Star Children s Hospices. Shooting Star Children s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count . About the role We are looking for an enthusiastic and motivated Individual Giving Fundraiser to support the Supporter Development team as Individual Giving Fundraiser. This is an exciting and varied role will be providing a key role in developing and increasing income, donor acquisition and engagement across SSCH s Individual Giving fundraising programme, including legacies. The post will work to maximise potential and develop both new and existing donors, through targeted donor development campaigns, supporter acquisition and retention programmes. The post holder will work flexibly across the Individual Giving income streams including individual donations, campaigns, gifts in memory and legacies. As part of this, a key responsibility will be the relationship management and support to any of our supported families who choose to fundraise for SSCH. This role will also support with legacy administration. This role will combine a targeted driven approach with excellent donor care and relationship management helping to drive growth and income. About you The successful applicant will have demonstrable experience within a fundraising or comparable role. Ideally the candidate will have some legacy administration experience. You will also have an ability to work independently and collaboratively as part of the wider fundraising team to ensure success of income growth. Please see the attached job description for more information about this opportunity at Shooting Star Children s Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Nutritionally balanced meals at Christopher s (free for employees) and free fruit at our Hampton site Safeguarding We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. Equality, diversity and inclusion Shooting Star Children s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
