Reed in Partnership

Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate - Chelmsford at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre scheduled Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings - 12pm/1pm to 8.30pm/9.30pm The Chelmsford Theory Test Centre usually opens 3/4 days per week subject to demand. Main operating days are usually Monday, Wednesday, Friday, Saturdays. The ideal candidate will be fully flexible to pick up shifts across all operating days and available to pick up evenings shifts and Saturdays. What's in it for you? The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgement and decision-making skills Flexibility in working hours and days, including evenings and Saturday The ability to remain calm and deal with confrontational candidates in a professional manner Please note that the deadline for internal applicants for this role is 2nd July 2026 Diversity and Inclusion

Test Centre Associate Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate - York at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre scheduled Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. The York Test Centre usually operates 3 or 4 days per week. The ideal candidate must be flexible to work across any of the operating days, to include regular evening and Saturday shifts. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings - 12pm/1pm to 8.30pm/9.30pm What's in it for you? The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgment and decision-making skills Flexibility in working hours and days, including evenings and Saturday The ability to remain calm and deal with confrontational candidates in a professional manner Please note that the deadline for internal applicants for this role is 15th June 2026. Diversity and Inclusion

Are you passionate about making a difference and helping others to fulfil their potential? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Then consider the role of Employment Adviser at Reed in Partnership in our Hastings Office! Please note, internal applications for this role close on the 15th July 2026. Who we are: Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce. What is the role about? Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role. Just some of your day-to-day responsibilities will include: Taking Ownership Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment. Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development. Meeting and exceeding performance targets and Key Performance Indicators (KPIs). Working Together Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work. Engaging with local employers to identify job opportunities. Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges. Promoting the Restart Scheme within the community, raising awareness of it's benefits and impact. Being Fair, Open, and Honest Providing inclusive support and advice to people from all backgrounds. What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website. The Employment Adviser role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values - Fair, Open & Honest, Take Ownership, and Work Together - guide everything we do. Join us in delivering services that make a real difference. To be successful in this role, we are looking for someone with: Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities. Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales) Experience of working in a fast paced, performance target driven environment. Willingness to travel locally (e.g. to meet customers/employers). A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents. Desirable Criteria: Fluency in more than one language

Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate - Portadown at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre scheduled Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings - 12pm/1pm to 8.30pm/9.30pm The Portadown Test Centre typically operates two to three days per week, depending on demand. The main operating days are usually Monday and Wednesday, with occasional evening and weekend sessions. Over the past 18 months, additional openings have been introduced every Thursday, along with extended operating days on Tuesday and Saturday to accommodate increased booking levels. The successful candidate must be flexible and available to work across all operating days and shift patterns. What's in it for you? The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgement and decision-making skills Flexibility in working hours and days, including evenings and Saturday The ability to remain calm and deal with confrontational candidates in a professional manner Please note that the deadline for internal applicants for this role is 9th July 2026 Diversity and Inclusion