Red Door Recruitment

A fantastic opportunity has arisen for an organised and customer-focused individual to join a well-established and market-leading business based in St Albans. This varied role would suit someone with previous customer service and administration experience who enjoys building relationships, supporting customers, and ensuring smooth day-to-day operations. Working as part of a collaborative team, you will act as the first point of contact for customers, supporting a range of enquiries while coordinating with internal departments to deliver an outstanding customer experience. What's in it for you? 27,000 pro rata Monday to Friday, 10am-2.30pm Office-based role in St Albans Opportunity to join a successful and growing international organisation Supportive team environment Ongoing training and development opportunities Key Responsibilities: Acting as the first point of contact for customer enquiries via phone and email Managing customer requests and ensuring timely resolutions Providing administrative support across customer service, sales and service functions Maintaining accurate customer records and documentation Coordinating loan and trial equipment, including dispatch, returns and tracking Supporting sales campaigns, promotions and customer engagement activities Liaising with customers regarding repairs and service updates Coordinating schedules and activities for field-based engineers Assisting with stock control, inventory management and warehouse administration Processing stock transfers and returns Working closely with sales, technical and account management teams to deliver excellent customer service Ensuring company procedures, quality standards and compliance requirements are followed What the employer is looking for: Previous experience within customer service, administration, sales support or a similar role Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple priorities High attention to detail and accuracy A proactive and customer-focused approach Confident using Microsoft Office and internal systems Experience coordinating stock, logistics or service activities would be advantageous A collaborative team player with a flexible attitude Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

Monday to Friday, 8:00am - 5:00pm 4-week temporary assignment with the possibility of extension Immediate start required We are recruiting for a Temporary Customer Service Administrator to join a busy and friendly team based in Cambridge. This is a varied role and ideal for someone who is confident communicating over the phone with customers, and happy to get involved wherever needed. What the client is looking for: A confident and professional telephone manner Excellent communication and interpersonal skills Reliability and good timekeeping Confident MS Office skills A flexible, proactive approach with a willingness to help wherever needed A full driving licence and access to a vehicle Key responsibilities: Handling incoming telephone calls and customer enquiries Providing administrative support to the wider team Managing emails and updating internal systems Supporting with a variety of day-to-day operational tasks What's in it for you? £16.00 - £17.50 per hour, depending on experience 4-week temporary assignment with the potential to be extended Opportunity to gain valuable experience within a successful business Please note: Due to the office location, candidates must be a driver with access to their own transport. Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.