Colbern Limited

Project Liaison Officer Islington Contract £25.12 per hour Our client is looking for an experienced Project Liaison Officer To deliver professional high-quality communications with both internal and external stakeholders. The post holder will be required to take ownership of all non-technical communications associated to works undertaken by the section. This will include preparation of newsletters, resident communications, resident updates on major works, assisting with legal process to obtain access, and responding to complaints raised by service users. The post holder will also be required to review communications undertaken by internal and external providers before issue. Key responsibilities To take ownership of all non-technical communication requirements associated to projects undertaken by the M&E team To coordinate and provide detailed responses to formal complaints concerning projects or works undertaken by the team To coordinate and respond to communications received from elected members, LBI Directors and Senior Managers. To undertake the content, printing and issue, of all newsletters and communications, required to ensure an excellent communications strategy for projects undertaken by the section. Act as the Council s lead for all stage 1 complaints concerning works undertaken by the section. To investigate and to respond to any issues raised by residents, members of the public or internal staff in line with the Council s complaints procedure To support officers in the M&E team on communications associated to works undertaken by the section. To understand and use the council Oneserve and NEC platform in order to upload or find project or resident information. To work with colleagues in other parts of the organisation i.e. (Home Ownership Team, Building Control, Energy Services etc) To work closely with external contractor s resident liaison officers who are undertaking works for the section. To work closely with resident associations (TRA s and TMO s) tenant and resident associations (TRAs), to ensure they are kept informed and updated. Organise and take full responsibility for all aspects of customer satisfaction surveys including interpreting and collating results, preparing reports of findings and instigating changes in practice and procedure Where required to initiate and take full responsibility for any legal action / injunction required by the section to secure entry to domestic accommodation. Take full responsibilities for organising chairing and minuting resident evening meetings which can be virtual or in person. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Customer Service Agent Islington Contract £20.55 per hour Our client is looking for an experienced Customer Service Agent Council Tax Main billing - Access Islington - office based at 222 Upper Street An excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment. In line with the One Islington vision and using award-winning technology, Contact Islington is able to bring a seamless range of services and public information to Islington s diverse communities. Over the coming years more services will be made available through all delivery channels via Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all that we do. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment. Or Proven experience in the public sector working in front-line service delivery either face to face or over the telephone. Experience of working with a diverse community in a customer focused environment Experience of using IT& telephony systems and administrative procedures in a customer focused organisation Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner Ability to communicate appropriately and effectively with clarity both orally and in writing. Able and willing to be flexible and responsive in relation to working times, patterns and locations. Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery Ability to work unsupervised and on own initiative with accuracy and attention to detail Ability to adapt to new ways of working and pursue personal development opportunities Ability to deal with more complex inquiries and work as a productive member of a team in a customer focused environment. Ability to deal with distressed, irate and aggressive members of the public in a sympathetic and tactful manner. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Digital Care Technician Haringey Contract £18.11 per hour Our client is looking for an experienced Digital Care Technician The role is Monday to Saturday - only 1 Saturday will be worked within the month and the shift pattern is 9am to 5pm. 36 hours per week. Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for a Digital Care Technician to work within the Connected Care Service. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk The Digital Care Technician play a vital role in ensuring that all equipment is installed, deinstalled and maintained safely and effectively in a timely manner to ensure service is maintained (this involves use of tools and ladders). As well as ensuring all customers and their family members/carers understanding how the equipment works and can use it effectively. The candidates we are looking for should have experience of installing and maintaining lifelines and telecare equipment in vulnerable service users homes. As this role requires the candidate to drive to service users home to install equipment, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these. In the meantime they would be required to use their own vehicles and mileage would be paid PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Greenspaces officer Esher Contract £22.97 per hour PAYE or £29.98 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Greenspaces officer 36 hour week, core hours 8:30a.m - 4p.m. You will be passionate about providing high quality green spaces and working with communities to make Elmbridge a great place to live, work and play. You will be the first point of contact for our Councillors and Communities responding professionally to queries or concerns about our green spaces. You will manage the grounds maintenance contract. You will line manage the Green Spaces Monitoring Officer to ensure the delivery of the grounds maintenance contract and to follow up on concerns or queries with site visits to confirm locations and the nature of any concerns. You will support the implementation of actions within the Green Space service delivery plan to achieve our vision, strategic aims and objectives. You will have the opportunity to contribute and deliver continued development of the Green Spaces service areas through consultation with the community and partners. Most of all, you will be working within a great team environment seeking to improve the lives of some of our most vulnerable and deserving residents. With an excellent personal development programme and support, you will have the opportunity to shape your own development and growth and make a real impact in the community. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk The main purpose of the role: Effective monitoring of the contract performance and working in partnership with the contractor to provide evolving services to meet the needs of the community. Manage the delivery of the Grounds Maintenance Contract and the day-to-day telephone calls or emails with queries about the maintenance of our green spaces. To deal with customer feedback, including visiting sites to validate any complaints or concerns where service delivery has not been achieved. To work closely with other internal and external partners (Surrey County Council, Surrey Police, Environment Agency etc ) to ensure the green spaces are safe and welcoming to all visitors. To support the Green Spaces Manager in the delivery of the green spaces grounds maintenance contracts on land owned or managed by Elmbridge Borough Council e.g. parks, cemeteries, commons, recreation grounds, as well as associated works, fencing, soft standing/hard surface areas etc. To support the Green Spaces Manager in the provision of advice and guidance on green space matters to all relevant shareholders including residents, users, members and external organisations. Specific duties and responsibilities To effectively respond to correspondence, both internal and external, in accordance with the Councils Customer Services Policy. To manage the grounds maintenance contract and other maintenance contracts. To raise the profile of the Green Spaces Service through effective use of the council s communications channels, working closely with Corporate Communications Team and council s Customer Service team. To research, analyse data, assist with the preparation of reports, strategies, programmes and budgets as required. Develop and maintain full and effective liaison with other teams within the council. To comply with the council s standing orders, financial regulations and its various policies relating to the service s activities. To provide effective administration and support for the Green Space Team including answering telephone email enquiries, raising orders for goods and services, invoicing, utilities etc. To ensure that all relevant legislation is applied to the Contracts and appropriate action taken for non-compliance. To maintain and monitor a database for the regular completion and review of relevant risk assessments. To liaise with Surrey Police towards implementing & developing the Council Community Strategy Partnership. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Inquiries and Decisions Officers Islington Contract £23.51 per hour PAYE or £31.09 per hour limited paid via umbrella company inside IR35 Our client is seeking an experienced Inquiries and Decisions Officers To place the residents at the heart of our services and to treat every resident as if we are providing a service to an important member of our family. To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work. Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council s decision in relation to their application. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To specifically assist with pre-existing applications to clear the homeless decisions backlog. To operate to the highest professional customer care standards for the delivery of the homelessness service. This includes the provision of a responsive and empathetic service that places the customer at the heart of service delivery. All work undertaken should be through a trauma informed lens with the awareness that trauma and its affects can impact people differently. To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness. To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc. To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council s safeguarding work. Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies. To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties. To be alert the possibility of housing fraud and work in conjunction with the council s Housing Investigation team to prevent fraud. To make onward referrals to the relevant support agencies, public sector bodies and voluntary sector organisations. To support the Homeless Assessment Manager with the provision of detailed information in response to Councillor enquiries, complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries. To develop and maintain effective on-going working relationships and partnerships with other Council services and external agencies, including Registered Social Landlords, advocacy services and public bodies eg. prisons, hospitals, probation services and health services that supports the Council s objectives. This could be through attendance at meetings, training events and workshops. To ensure that the services which are provided are clear, accountable, responsive to customer/client needs and person centred. Verbal contact and written communication should be provided in plain English which takes account of any special requirements and conforms to Islington s write first time and customer service standards. To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications. To undertake other duties commensurate to the grade of the post. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Procurement Assistant Procurement Esher Contract £21.90 per hour Our client is looking for an experienced Procurement Assistant - Procurement 2 days remote, 3 days in the office You will be assisting with procurement of goods, works and services for Elmbridge Borough Council, helping to achieve best value and enabling the council to deliver services to residents. As Procurement Assistant you will support the Procurement Business Partner in delivering value for money through efficient and effective procurement services for Elmbridge Borough Council, while ensuring regulatory compliance. This will involve working on procurement projects for goods, works or services for the council and assisting with general administrative duties. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Specific duties and responsibilities Provide effective procurement support across multiple service areas within the council, and assist with procurement exercises for commonly bought goods and services. Provide support to ensure procurement exercises comply with the council s procurement regulations and the Procurement Act 2023. Work with the council s electronic tendering portal and contract management system. Assist in the council s transparency obligations including maintaining the Contracts Register. Ensure appropriate outcome letters are drafted, legally compliant and sent in a timely manner. Assist with the development of procurement procedures, processes, manuals and guidance notes which support procurement compliance and capability and reflect best practice. Keep up to date with legislative, regulatory and technology changes as they relate to the responsibilities of the post. Any other duties required by the Procurement Business Partner. To promote equality, diversity, and inclusion, and working to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Housing Assistant Kettering Contract £15.06 per hour Our client is seeking an experienced Housing Assistant Management of property tenancies and garage allocations lettings: Arranging signups and viewings with applicants Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges Updating the Housing IT system with any changes to tenancies and lettings as they occur Raising inspection requests and offers Management of accounts and rechargeable repairs: Letter production, rent credit, adjustment and refund documents Raising requisitions and processing invoices Taking payments for accounts Tenant Involvement and Engagement activities: Producing and organising the printing of materials, flyers and Agenda preparation Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel Effective and inclusive customer service: Providing with advice, information or answers to queries that may raise at the first point of contact Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer