To achieve income and profit objectives through the delivery of an efficient case underwriting service to brokers through regular on-site broker development RESPONSIBILITIES Enhance the company standing and presence locally by establishing and maintaining strong personal relationships with key directors and staff at the region's most important brokers. Use strong negotiation skills that aide conversion and relationships with our key brokers. Maintain and enhance market knowledge Continuous improvement of our service and client delivery DAY-TO-DAY Work collaboratively with other parts of the company Display strong negotiation skills that aide conversion and relationships with brokers Maintain and enhance personal knowledge of relevant technical topics EXPERIENCE Strong Commercial Insurance background and the ability to work in a structured, organised and planned manner. SKILLS Pricing of risk accordingly Ability to negotiate flexibly and appropriately Consistent achievement of goals If you have the relevant experience or know someone that does, please contact me now on or email us at CV Upload Upload your CV/resume or any other relevant file. Max. file size: 2 MB.
Nov 21, 2025
Full time
To achieve income and profit objectives through the delivery of an efficient case underwriting service to brokers through regular on-site broker development RESPONSIBILITIES Enhance the company standing and presence locally by establishing and maintaining strong personal relationships with key directors and staff at the region's most important brokers. Use strong negotiation skills that aide conversion and relationships with our key brokers. Maintain and enhance market knowledge Continuous improvement of our service and client delivery DAY-TO-DAY Work collaboratively with other parts of the company Display strong negotiation skills that aide conversion and relationships with brokers Maintain and enhance personal knowledge of relevant technical topics EXPERIENCE Strong Commercial Insurance background and the ability to work in a structured, organised and planned manner. SKILLS Pricing of risk accordingly Ability to negotiate flexibly and appropriately Consistent achievement of goals If you have the relevant experience or know someone that does, please contact me now on or email us at CV Upload Upload your CV/resume or any other relevant file. Max. file size: 2 MB.
Location: Bolton, Hybrid role - 3 days in office, 2 from home PURPOSE OF ROLE To support the team during a maternity leave period, handling SME commercial accounts with a focus on renewals, MTAs, and some new business. Initially renewals-heavy to build pipeline. RESPONSIBILITIES Manage SME commercial policies across Motor, Fleet, Shops, Tradesmen, Liability, and BI Handle renewals, mid-term adjustments (MTAs), and occasional new business Provide support to the wider Corporate and Senior broking team Deliver a high standard of service in line with company and FCA guidelines DAY-TO-DAY Process client documentation and renewals through Acturis Liaise with insurers and clients for terms, queries, and cover requirements Maintain accurate records and update systems accordingly Work both independently and alongside account handlers/executives EXPERIENCE Previous experience in a broking/SME handling role (Commercial lines) Strong knowledge of Motor and Fleet policies Experience using Acturis preferred SKILLS Organised, detail-focused, and confident communicator Able to prioritise workload and work under minimal supervision Strong IT/system skills and familiarity with commercial insurance processes If you have the relevant experience or know someone that does please contact me now on or email us at
Nov 21, 2025
Full time
Location: Bolton, Hybrid role - 3 days in office, 2 from home PURPOSE OF ROLE To support the team during a maternity leave period, handling SME commercial accounts with a focus on renewals, MTAs, and some new business. Initially renewals-heavy to build pipeline. RESPONSIBILITIES Manage SME commercial policies across Motor, Fleet, Shops, Tradesmen, Liability, and BI Handle renewals, mid-term adjustments (MTAs), and occasional new business Provide support to the wider Corporate and Senior broking team Deliver a high standard of service in line with company and FCA guidelines DAY-TO-DAY Process client documentation and renewals through Acturis Liaise with insurers and clients for terms, queries, and cover requirements Maintain accurate records and update systems accordingly Work both independently and alongside account handlers/executives EXPERIENCE Previous experience in a broking/SME handling role (Commercial lines) Strong knowledge of Motor and Fleet policies Experience using Acturis preferred SKILLS Organised, detail-focused, and confident communicator Able to prioritise workload and work under minimal supervision Strong IT/system skills and familiarity with commercial insurance processes If you have the relevant experience or know someone that does please contact me now on or email us at
Job title: Personal Lines Account Handler Salary: to £32,000 Location: Edinburgh Insurance Industry Sectors: Insurance, Personal Lines, Motor, Home, HNW Purpose of role Due to growth, this respected insurance broker has an opportunity for a Personal Lines Advisor to join their office in Edinburgh. The ideal candidate must have experience working with home and motor insurance policies, HNW experience would be advantageous. Responsibilities To act as a Personal Insurance Broker on specific nominated accounts and to support other members of the division on accounts as and when appropriate To manage a range of customer enquiries via telephone, email and post always providing excellent customer service To develop the account through existing client contacts and contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products Provide assistance to the claims department with any relevant claims Updating our client records with accurate information received from insurers including new business, adjustments and renewals Transfer of copy and documents into the client electronic file Maintain good credit control within your client portfolio Advice given meets clients' requirements in all cases and recommendations and reasons documented in all case Experience Experience gained handling private client insurance accounts. The successful candidate will be part of a busy, successful team and will need to be highly motivated and efficient A commitment and willingness to work towards a minimum qualification of Cert CII is required Day-to-day Play a major role in ensuring we give a first-class service to our clients projecting the organisation as a quality company To answer calls from customers, reply to email request or queries as well as completing renewals and new business quotes Converting new business enquiries, cross sale and up sale of relevant ancillary products Administration of new business, MTA's and renewals Skills Highly motivated and efficient Ability to handle a variety of communication channels (telephone, email, post) Strong organisational skills for managing and updating client records Sales-oriented mindset for upselling and cross-selling products Willingness to pursue professional qualifications (Cert CII) If you have the relevant experience or know someone that does please contact me now on or email us at
Nov 21, 2025
Full time
Job title: Personal Lines Account Handler Salary: to £32,000 Location: Edinburgh Insurance Industry Sectors: Insurance, Personal Lines, Motor, Home, HNW Purpose of role Due to growth, this respected insurance broker has an opportunity for a Personal Lines Advisor to join their office in Edinburgh. The ideal candidate must have experience working with home and motor insurance policies, HNW experience would be advantageous. Responsibilities To act as a Personal Insurance Broker on specific nominated accounts and to support other members of the division on accounts as and when appropriate To manage a range of customer enquiries via telephone, email and post always providing excellent customer service To develop the account through existing client contacts and contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products Provide assistance to the claims department with any relevant claims Updating our client records with accurate information received from insurers including new business, adjustments and renewals Transfer of copy and documents into the client electronic file Maintain good credit control within your client portfolio Advice given meets clients' requirements in all cases and recommendations and reasons documented in all case Experience Experience gained handling private client insurance accounts. The successful candidate will be part of a busy, successful team and will need to be highly motivated and efficient A commitment and willingness to work towards a minimum qualification of Cert CII is required Day-to-day Play a major role in ensuring we give a first-class service to our clients projecting the organisation as a quality company To answer calls from customers, reply to email request or queries as well as completing renewals and new business quotes Converting new business enquiries, cross sale and up sale of relevant ancillary products Administration of new business, MTA's and renewals Skills Highly motivated and efficient Ability to handle a variety of communication channels (telephone, email, post) Strong organisational skills for managing and updating client records Sales-oriented mindset for upselling and cross-selling products Willingness to pursue professional qualifications (Cert CII) If you have the relevant experience or know someone that does please contact me now on or email us at
Insurance Industry Sectors: Broking, placing broker, Brokerage, Casualty Overview Lawes are currently partnered with a leading privately owned insurance broker who are recruiting for a Casualty Retail broker to join their team in London. Responsibilities As a Casualty Retail Broker, you will: Design, implement, and deliver insurance programs across all liability lines, including General and Employers' Liability. Develop and maintain strong relationships with markets at both operational and strategic levels. Evaluate clients' risk profiles, business objectives, and exposures to provide tailored advice on coverage, pricing, and retention strategies. Oversee the preparation and issuance of policy documentation, ensuring full compliance with contract certainty requirements. Manage and resolve service-related issues with insurers and third-party providers. Participate in Client Strategy Meetings, providing detailed technical reviews and recommendations for insurance programs. Conduct benchmarking analyses on program limits, coverage structures, and deductibles to guide client decision-making. Monitor developments within the insurance market and communicate relevant insights to colleagues and clients. Contribute to business development initiatives to support revenue growth and client acquisition. Prepare high-quality reports, presentations, and bulletins for both internal and external stakeholders. Qualifications To excel in this role, you should possess: ACII Qualification. Extensive experience in insurance placement. Strong relationships with key UK and global insurers. Proven expertise in managing complex global liability placements and multi-national arrangements. Proficiency in producing MRCs and endorsements, with the ability to guide the casualty team. Exceptional negotiation skills and the ability to handle challenging conversations. Experience in leading teams and projects. Strong presentation skills, with the ability to adapt communication style to suit diverse audiences. If you have the relevant experience or know someone that does, please contact Sharnia now on or email us at
Nov 21, 2025
Full time
Insurance Industry Sectors: Broking, placing broker, Brokerage, Casualty Overview Lawes are currently partnered with a leading privately owned insurance broker who are recruiting for a Casualty Retail broker to join their team in London. Responsibilities As a Casualty Retail Broker, you will: Design, implement, and deliver insurance programs across all liability lines, including General and Employers' Liability. Develop and maintain strong relationships with markets at both operational and strategic levels. Evaluate clients' risk profiles, business objectives, and exposures to provide tailored advice on coverage, pricing, and retention strategies. Oversee the preparation and issuance of policy documentation, ensuring full compliance with contract certainty requirements. Manage and resolve service-related issues with insurers and third-party providers. Participate in Client Strategy Meetings, providing detailed technical reviews and recommendations for insurance programs. Conduct benchmarking analyses on program limits, coverage structures, and deductibles to guide client decision-making. Monitor developments within the insurance market and communicate relevant insights to colleagues and clients. Contribute to business development initiatives to support revenue growth and client acquisition. Prepare high-quality reports, presentations, and bulletins for both internal and external stakeholders. Qualifications To excel in this role, you should possess: ACII Qualification. Extensive experience in insurance placement. Strong relationships with key UK and global insurers. Proven expertise in managing complex global liability placements and multi-national arrangements. Proficiency in producing MRCs and endorsements, with the ability to guide the casualty team. Exceptional negotiation skills and the ability to handle challenging conversations. Experience in leading teams and projects. Strong presentation skills, with the ability to adapt communication style to suit diverse audiences. If you have the relevant experience or know someone that does, please contact Sharnia now on or email us at
Overview Lawes is currently seeking a dynamic and strategic Branch Director to lead a growing and ambitious team in Manchester. You will manage the branch with full accountability for financial performance, client growth and regulatory compliance. The role will focus on driving profitability through retention, new business and cross-selling opportunities, while ensuring robust risk management and adherence to FCA standards. Responsibilities Delivery of local P&L Growth through retention Generating new business and cross-selling Oversee all aspects of branch trading - identify opportunities and market trends Lead Risk Management and Quality Assurance Contribute to regional development plans Act as an FCA Certified person and uphold Consumer Duty principles Inspire and motivate the branch team to deliver strategic goals Day-to-day Drive recruitment and retention Support career development through training, coaching and succession planning Build strong relationships across the region and wider company Maintain systems and controls to manage risk and meet regulatory obligations Experience Proven leadership in a senior commercial role A passion for team development Detailed understanding of risk, compliance and regulatory frameworks Skills Excellent communication and client-facing skills Strong attention to detail and organisational ability Sound knowledge of FCA regulatory requirements Ability to work collaboratively within a team and independently If you have the relevant experience or know someone that does please contact me now on or email us at
Nov 11, 2025
Full time
Overview Lawes is currently seeking a dynamic and strategic Branch Director to lead a growing and ambitious team in Manchester. You will manage the branch with full accountability for financial performance, client growth and regulatory compliance. The role will focus on driving profitability through retention, new business and cross-selling opportunities, while ensuring robust risk management and adherence to FCA standards. Responsibilities Delivery of local P&L Growth through retention Generating new business and cross-selling Oversee all aspects of branch trading - identify opportunities and market trends Lead Risk Management and Quality Assurance Contribute to regional development plans Act as an FCA Certified person and uphold Consumer Duty principles Inspire and motivate the branch team to deliver strategic goals Day-to-day Drive recruitment and retention Support career development through training, coaching and succession planning Build strong relationships across the region and wider company Maintain systems and controls to manage risk and meet regulatory obligations Experience Proven leadership in a senior commercial role A passion for team development Detailed understanding of risk, compliance and regulatory frameworks Skills Excellent communication and client-facing skills Strong attention to detail and organisational ability Sound knowledge of FCA regulatory requirements Ability to work collaboratively within a team and independently If you have the relevant experience or know someone that does please contact me now on or email us at
Overview PURPOSE OF ROLE We are assisting our client in recruiting for a Private Clients Broker to service High Net Worth clients. The role involves providing expert insurance advice, managing complex portfolios, and ensuring first-class service. Strong communication and technical knowledge are essential. Leadership skills are an advantage. Responsibilities Manage multi-property, multi-vehicle and complex risks Provide tailored insurance solutions Handle client meetings, renewals, and insurer reviews Support colleagues across offices when needed Issue new business, MTAs, and renewals promptly Respond quickly to client queries Maintain product and market knowledge Assist with claims when required Negotiate terms with insurers and represent client interests Keep accurate records and follow compliance standards Day-to-day Advise High Net Worth clients Manage policy docs, invoicing, and diary tasks Reconcile accounts and update records Draft correspondence to company standards Complete training and CPD Follow compliance policies (GDPR, anti-bribery, etc.) Experience Insurance broking experience with HNW clients Knowledge of complex risks (multi-property/vehicle) Experience with Acturis preferred Strong client and insurer relationship skills Experience in leadership an advantage Skills Confident communicator with strong numeracy Skilled negotiator and influencer Organised with good time management Team player with client-first approach Compliance aware and process focused If you have the relevant experience or know someone that does please contact me now on or email us at
Nov 07, 2025
Full time
Overview PURPOSE OF ROLE We are assisting our client in recruiting for a Private Clients Broker to service High Net Worth clients. The role involves providing expert insurance advice, managing complex portfolios, and ensuring first-class service. Strong communication and technical knowledge are essential. Leadership skills are an advantage. Responsibilities Manage multi-property, multi-vehicle and complex risks Provide tailored insurance solutions Handle client meetings, renewals, and insurer reviews Support colleagues across offices when needed Issue new business, MTAs, and renewals promptly Respond quickly to client queries Maintain product and market knowledge Assist with claims when required Negotiate terms with insurers and represent client interests Keep accurate records and follow compliance standards Day-to-day Advise High Net Worth clients Manage policy docs, invoicing, and diary tasks Reconcile accounts and update records Draft correspondence to company standards Complete training and CPD Follow compliance policies (GDPR, anti-bribery, etc.) Experience Insurance broking experience with HNW clients Knowledge of complex risks (multi-property/vehicle) Experience with Acturis preferred Strong client and insurer relationship skills Experience in leadership an advantage Skills Confident communicator with strong numeracy Skilled negotiator and influencer Organised with good time management Team player with client-first approach Compliance aware and process focused If you have the relevant experience or know someone that does please contact me now on or email us at
Location: London PURPOSE OF THE ROLE We're supporting a leading City insurer in their search for a Senior Wordings Counsel for a 4-month FTC. You'll lead on drafting and reviewing insurance wordings and product documents across commercial and SME lines, ensuring clarity, compliance, and supporting underwriters with expert guidance. RESPONSIBILITIES Lead the design, technical content, and final production of insurance documentation including Policy Wordings, Evidence of Cover documents, Certificates of Insurance and Reinsurance, IPIDs, Proposal Forms, and promotional/marketing brochures Draft or approve documentation across a wide range of insurance products Provide expert advice and support to underwriters on all matters relating to policy wordings, ensuring adherence to internal protocols and best practice Maintain a comprehensive library of wordings for underwriter use Act as a key member of the Product Oversight Group, providing wordings advice and support for SME products Develop and maintain clear, concise wordings tailored to SME customers Build strong working relationships with underwriters, brokers, coverholders, and internal stakeholders Share market and regulatory guidance regarding policy wordings and exclusionary language with internal teams Support compliance, delegated authority, and underwriting management functions in drafting insurance-specific agreements and documents, including binding authority agreements Deliver training for staff on wordings and product-related matters when required QUALIFICATIONS & SKILLS Proven experience working in an underwriting, broking, or legal environment Strong knowledge of commercial and SME insurance products across multiple lines of business Understanding of regulatory product governance requirements relating to the creation and management of insurance products, including policy wordings and associated documentation Professional, customer-focused approach with a commitment to delivering positive customer outcomes Ability to work independently with minimal supervision Excellent written and verbal communication skills Capacity to contribute constructively to product design and specification for both new and existing business Strong organisational skills, with effective time management and administrative abilities Excellent interpersonal and negotiation skills If you have the relevant experience or know someone that does please contact us now on or email us at
Oct 31, 2025
Full time
Location: London PURPOSE OF THE ROLE We're supporting a leading City insurer in their search for a Senior Wordings Counsel for a 4-month FTC. You'll lead on drafting and reviewing insurance wordings and product documents across commercial and SME lines, ensuring clarity, compliance, and supporting underwriters with expert guidance. RESPONSIBILITIES Lead the design, technical content, and final production of insurance documentation including Policy Wordings, Evidence of Cover documents, Certificates of Insurance and Reinsurance, IPIDs, Proposal Forms, and promotional/marketing brochures Draft or approve documentation across a wide range of insurance products Provide expert advice and support to underwriters on all matters relating to policy wordings, ensuring adherence to internal protocols and best practice Maintain a comprehensive library of wordings for underwriter use Act as a key member of the Product Oversight Group, providing wordings advice and support for SME products Develop and maintain clear, concise wordings tailored to SME customers Build strong working relationships with underwriters, brokers, coverholders, and internal stakeholders Share market and regulatory guidance regarding policy wordings and exclusionary language with internal teams Support compliance, delegated authority, and underwriting management functions in drafting insurance-specific agreements and documents, including binding authority agreements Deliver training for staff on wordings and product-related matters when required QUALIFICATIONS & SKILLS Proven experience working in an underwriting, broking, or legal environment Strong knowledge of commercial and SME insurance products across multiple lines of business Understanding of regulatory product governance requirements relating to the creation and management of insurance products, including policy wordings and associated documentation Professional, customer-focused approach with a commitment to delivering positive customer outcomes Ability to work independently with minimal supervision Excellent written and verbal communication skills Capacity to contribute constructively to product design and specification for both new and existing business Strong organisational skills, with effective time management and administrative abilities Excellent interpersonal and negotiation skills If you have the relevant experience or know someone that does please contact us now on or email us at
Lawes Consulting Group is delighted to partnering with a growing independent insurance brokerage in their search for a Commercial Account Executive. As a Commercial Account Executive, you'll be responsible for developing and managing a book of commercial insurance business. You will work closely with prospects and existing clients to understand their unique risk exposures, present tailored coverage solutions, and ensure ongoing satisfaction and retention. This is a business with a strong reputation for professionalism, integrity, and client care, who have built an enviable brand and a respected name in the Yorkshire broking market over a number of years. As an employer, they pride themselves on creating a nurturing, supportive environment that enables their people to reach their full potential. KEY RESPONSIBILITIES Prospect and generate new commercial insurance business through networking, referrals, and lead development Conduct needs assessments and risk evaluations for prospective and existing clients Present insurance proposals, explain coverage options, and close new business Maintain strong relationships with underwriters and carriers to negotiate competitive terms Ensure clients receive timely and professional service from quote to renewal Collaborate with account handlers and support staff to maintain a high standard of client service and retention QUALIFICATIONS & EXPERIENCE Experience in commercial insurance sales or account management Proven ability to develop new business and manage a book of business Excellent communication, negotiation, and presentation skills Experience in using Acturis would be beneficial DIP CII or ACII qualified would be advantageous KEY SKILLS Strong client relationship building skills Excellent communication and negotiation skills Ability to manage own workload and pipeline If you have the relevant experience or know someone that does, please contact me now on or email us at Browse Upload your CV/resume or any other relevant file. Max. file size: 2 MB.
Oct 31, 2025
Full time
Lawes Consulting Group is delighted to partnering with a growing independent insurance brokerage in their search for a Commercial Account Executive. As a Commercial Account Executive, you'll be responsible for developing and managing a book of commercial insurance business. You will work closely with prospects and existing clients to understand their unique risk exposures, present tailored coverage solutions, and ensure ongoing satisfaction and retention. This is a business with a strong reputation for professionalism, integrity, and client care, who have built an enviable brand and a respected name in the Yorkshire broking market over a number of years. As an employer, they pride themselves on creating a nurturing, supportive environment that enables their people to reach their full potential. KEY RESPONSIBILITIES Prospect and generate new commercial insurance business through networking, referrals, and lead development Conduct needs assessments and risk evaluations for prospective and existing clients Present insurance proposals, explain coverage options, and close new business Maintain strong relationships with underwriters and carriers to negotiate competitive terms Ensure clients receive timely and professional service from quote to renewal Collaborate with account handlers and support staff to maintain a high standard of client service and retention QUALIFICATIONS & EXPERIENCE Experience in commercial insurance sales or account management Proven ability to develop new business and manage a book of business Excellent communication, negotiation, and presentation skills Experience in using Acturis would be beneficial DIP CII or ACII qualified would be advantageous KEY SKILLS Strong client relationship building skills Excellent communication and negotiation skills Ability to manage own workload and pipeline If you have the relevant experience or know someone that does, please contact me now on or email us at Browse Upload your CV/resume or any other relevant file. Max. file size: 2 MB.
Overview Job Title: Account Executive / Senior Account Executive PURPOSE OF ROLE Lawes are working exclusively with a well-established and expanding Insurance Broker to recruit an experienced Account Executive / Senior Account Executive to join their commercial team. This role offers the opportunity to manage a substantial portfolio of clients while driving new business opportunities and contributing to the team's continued growth. You will provide exceptional client service by managing and growing a diverse commercial portfolio, building strong relationships, and delivering effective risk and protection solutions. Responsibilities Act as a trusted advisor to clients, understanding their needs and providing tailored solutions Manage a portfolio of clients, overseeing renewals, adjustments and day-to-day servicing Identify opportunities for growth, both within existing accounts and through new business development Maintain compliance with industry standards and regulatory requirements Support and contribute to a collaborative team environment Day-to-day Meeting with clients across Buckinghamshire, London and the Home Counties Handling client queries and providing timely, professional advice Preparing and presenting renewal terms and recommendations Monitoring market developments to ensure clients receive the most suitable solutions Supporting junior colleagues and sharing technical knowledge Experience Proven background in managing commercial clients within a professional services environment Track record of business development and client retention Experience of working with a broad range of industry sectors Understanding of compliance, governance, and industry regulations Skills Strong interpersonal and relationship-building abilities Excellent communication, negotiation, and presentation skills Ability to manage multiple priorities and deadlines effectively Commercially astute with a proactive, solutions-focused mindset Competence with industry systems (Acturis experience advantageous but not essential) Professional qualifications (CII/ACII) desirable, with support available to progress If you have the relevant experience or know someone that does, please contact me now on or email us at
Oct 31, 2025
Full time
Overview Job Title: Account Executive / Senior Account Executive PURPOSE OF ROLE Lawes are working exclusively with a well-established and expanding Insurance Broker to recruit an experienced Account Executive / Senior Account Executive to join their commercial team. This role offers the opportunity to manage a substantial portfolio of clients while driving new business opportunities and contributing to the team's continued growth. You will provide exceptional client service by managing and growing a diverse commercial portfolio, building strong relationships, and delivering effective risk and protection solutions. Responsibilities Act as a trusted advisor to clients, understanding their needs and providing tailored solutions Manage a portfolio of clients, overseeing renewals, adjustments and day-to-day servicing Identify opportunities for growth, both within existing accounts and through new business development Maintain compliance with industry standards and regulatory requirements Support and contribute to a collaborative team environment Day-to-day Meeting with clients across Buckinghamshire, London and the Home Counties Handling client queries and providing timely, professional advice Preparing and presenting renewal terms and recommendations Monitoring market developments to ensure clients receive the most suitable solutions Supporting junior colleagues and sharing technical knowledge Experience Proven background in managing commercial clients within a professional services environment Track record of business development and client retention Experience of working with a broad range of industry sectors Understanding of compliance, governance, and industry regulations Skills Strong interpersonal and relationship-building abilities Excellent communication, negotiation, and presentation skills Ability to manage multiple priorities and deadlines effectively Commercially astute with a proactive, solutions-focused mindset Competence with industry systems (Acturis experience advantageous but not essential) Professional qualifications (CII/ACII) desirable, with support available to progress If you have the relevant experience or know someone that does, please contact me now on or email us at