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Head of Production (Multi-Site) - Automotive Location: North of UK The Company PE backed vehicle repair business who have built a reputation over the last 25 years as a leader in its field. Working in partnership with insurance companies to deliver high quality vehicle repair services to their customers they have sites across the UK and are in a stage of significant growth. Role This is a fantastic time to join our client as you will be in an excellent position to help shape the future of their production operations. You will work closely with the senior leadership team to maintain industry leading standards, drive best practice and champion continuous improvement. You will be an experienced operational leader with a passion for driving output and operational excellence across multiple sites within the automotive industry. You'll play a pivotal role in overseeing multiple sites, ensuring they operate safely, efficiently, profitably AND BE ABLE TO demonstrate experience in improving, setting up or getting new sites into BAU mode. You will: Promote and maintain a culture of safety, ensuring that a safe working environment is upheld at all times across all sites. Drive efficiency and profitability by effectively managing key cost areas including labour, paint, and parts across designated locations. Oversee daily and weekly performance forecasting, comparing projections against actual results, and support teams in developing accurate and reliable forecasts. Collaborate closely with key support functions to optimise site output and align operational performance with broader company objectives. Maintain strategic oversight of site performance, ensuring efficient production flow and accurate planning to meet business targets. Lead, develop, and inspire a team of Production Managers, providing hands-on support in the day-to-day management of operations and fostering a high-performance culture through coaching and mentorship. Take ownership of recruitment across operational roles, ensuring timely hiring, a positive candidate experience, and direct involvement in the selection of Production and Assistant Production Managers. Partner with the HR Business Partner to support the ongoing development and career progression of Production leadership, ensuring structured training and growth plans are in place. Proactively identify and implement opportunities for continuous improvement in processes, methodologies, and the adoption of new technologies to enhance operational excellence. Qualifications and Skills: You will be experienced in managing multi-site operations (ideally within the automotive industry) and leading operational teams. Technical skills with experience of body and paint repair in the retail motor industry advantageous Process driven, good at managing multiple priorities and delivering through others Good influencing skills and confident working with and presenting to stakeholders across all levels UK Driving Licence Exceptional communication and relationship building skills Ability to demonstrate good business acumen and financial control Experience of improving process and methods, driving efficiency and maximising productivity Highly organised with the ability to work under pressure and to deadlines Strong collaboration and stakeholder management skills with the ability to drive results through this Good MS office skills with the ability to present information in various ways Strong problem solving skills, with an analytical approach Passion for delivering quality and achieving customer satisfaction If you've got his far then there's a good chance you have the desired skills for this opportunity and are interested! Therefore hit the apply button! To view our Privacy Policy, please visit

Contact Centre Manager - Automotive Remarketing Location: Bristol Highly Competitive Base Salary Company Car Industry Leading Benefits package The Company: Our client is an established force within the UK automotive remarketing space, playing a crucial role in connecting OEMs, fleet operators and dealers through technology-enabled services. With over 30 years of consistent growth and innovation, their reputation for operational excellence and values-driven leadership has led to high employee engagement and long-term team loyalty. The Opportunity: This is a pivotal leadership role overseeing the performance and development of a 30-strong contact centre team responsible for driving B2B dealer sales and operational delivery. Sitting within the senior leadership group, this individual will spearhead growth in dealer channel sales, customer satisfaction, and operational scale - ensuring vehicles are resold quickly, efficiently and at optimal value through a national dealer network. You will shape the customer journey, enhance internal performance frameworks and act as the voice of the dealer customer - partnering with OEMs, finance providers, and dealer groups to drive excellence and growth in one of the UK's most influential remarketing environments. Key Responsibilities: Lead, coach and develop a high-performing contact centre team focused on dealer sales and vehicle remarketing success. Define and deliver a scalable dealer management strategy that supports rapid volume growth. Ensure strong dealer experience and satisfaction (CSI), with KPIs aligned to retention and sales performance. Represent the voice of the dealer customer, influencing product, pricing, and operational decisions internally. Collaborate cross-functionally with Marketing, Customer Support, and Technology teams to enhance dealer journeys. Manage budgets, commercial performance, and operational efficiency across the department. Act as a key partner for OEMs and dealer groups in streamlining dealer onboarding and performance. Your Profile: We're seeking a senior contact centre or sales operations leader with deep experience in the automotive, remarketing or fleet sector - ideally with hands-on knowledge of dealer networks and B2B commercial environments. You will bring: Proven leadership of large contact centre or sales operations teams (20+ FTE). A track record of delivering revenue growth, service improvement and team performance. Strong knowledge of the UK dealer landscape, OEM partnerships, or vehicle remarketing. Experience working across functions to drive change, technology adoption, or process improvement. A data-driven mindset and ability to translate insight into scalable action. Gravitas, commercial acumen, and the ability to engage senior stakeholders internally and externally. If you're ready to lead the evolution of a high-impact sales operation and play a central role in an organisation making a real difference across the automotive industry, then please apply via LinkedIn. To view our Privacy Policy, please visit