Moonpig

Buyagift and Red Letter Days are the UK's leading gift experience provider. We're all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. As part of the Moonpig Group, we're proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we've been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you'll have the chance to shape the kind of experiences people never forget - and help us build connections that truly matter. London - Hybrid (2-3 days in office) Competitive Salary + Benefits About the role We're looking for a Head of Partnerships to lead and grow our retail channel strategy across Buyagift and Red Letter Days. You'll drive revenue, optimise trading performance, and develop lasting relationships with key partners, Moonpig included. This is a high-impact leadership role, perfect for someone who thrives in fast-moving environments and loves building commercial success stories. You'll work closely with our Commercial Director and collaborate with Trading, Buying, Merchandising, and Marketing teams to deliver on our bold growth ambitions. Key Responsibilities: Develop and execute our partnership strategy across online and offline retail accounts Own channel revenue, margin, and performance-delivering against budget Build and strengthen relationships with strategic partners, including Moonpig and Amazon Maximise product distribution and visibility during peak periods Identify and grow new retail opportunities to enhance our brands Align trading plans with overall B2C strategy Shape and lead the Moonpig range proposition Manage and develop a high-performing team, aligned to channel needs About You: 5+ years in senior sales or business development roles managing corporate accounts Proven experience in fast-paced retail, product, or service environments Strong track record of hitting revenue and margin targets 3+ years managing sales teams and eCommerce accounts-Amazon Marketplace a plus Excellent account management and commercial negotiation skills Confident developing propositions that deliver real customer and partner value Data-driven, proactive, and a natural relationship builder Passionate about experiences and excited to shape our future Interview Process: Stage 1: Interview with Hiring Manager - 45 mins to 1 hour Stage 2: Interview - To be confirmed Please note: Our interview process may vary depending on the specific role, hiring team availability, or other business needs. We aim to keep candidates informed of any changes throughout the process. What's in it for you? We believe in empowering our team to do their best work. Enjoy: Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes. ️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices. ️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working. Career Growth: Learning allowances, coaching, and development programs. Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days. Want to see more? Check out our Linked In pages below: Buyagift Red Letter Days Moonpig Group Our Ways of Working: We trust you to do what's right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we're committed to supporting and discussing your specific needs throughout the interview process and beyond. Unless specified otherwise, most of our team works from the London office 2 days per week as part of our hybrid approach. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

About us: Buyagift and Red Letter Days are the UK's leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, team and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022.Our people are a fundamental driver of our success. We place great importance on nurturing exceptional people as we firmly believe that our competitive advantage stems from the capabilities and potential of our workforce. Our People team helps to drive those efforts across the business. We are recruiting a meticulous and detail-oriented Content QA Specialist to join us on an initial 9 month FTC. You will be responsible for ensuring all content meets our quality, accuracy, and brand standards before publication. This role plays a critical part in maintaining the trust of our audience and the integrity of our brand. Key Responsibilities: Review and proofread written content for grammar, punctuation, spelling, tone, formatting, and style consistency. Ensure content aligns with brand guidelines and editorial standards. Check for factual accuracy, broken links, formatting issues, and layout inconsistencies. Perform final QA checks across various content formats, including blog posts, landing pages, newsletters, videos, and social media. Collaborate with the Content Manager to address issues or suggest improvements. Use tools like Grammarly, Hemingway, or internal CMS QA tools to automate and streamline checks. Maintain QA checklists and documentation to support consistency across the team. Track recurring content issues and provide feedback for process improvements. About you: Proven experience in content quality assurance, editorial, copyediting, or a similar role. Exceptional attention to detail and a strong command of English grammar and style. Basic HTML knowledge. Ability to work independently and manage multiple deadlines. Strong communication skills and a collaborative mindset. Experience with SEO, accessibility standards, or localization workflows is desirable We live by our company core purpose of Delivering Happiness - Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you. Our mission For everyone in the UK to create unique memories that last a lifetime Our vision To be the most trusted platform in the UK gift experience market Our Commitment to Equality, Diversity and Inclusivity We're committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We're proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.

Our Ways of Working Principles: We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work. As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward. We have some core principles which support us in this: Do what's right Trust & give permission Delivery matters We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process. Work with us At Moonpig Group our mission is to help people connect and create moments that matter. We're an international group made up of three brilliant brands - Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands - with our newest addition Buyagift joining us in 2022. We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we're an established leader within the online gifting market, offering a wide range of products to customers across the world. Moonpig is an iconic brand and innovator, with clear values. These values set our teams and our business up for success in an environment that's fun, supportive and challenging. They're the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you! Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas. Why do our Product Managers love working for us? It is only when you visit one of our factories and see the end product being shipped to our customers, do you fully realise how important our role is as Product Managers at Moonpig Group. We help customers send messages of care and sit at the intersection of Technology, Business, and Product teams to deliver this vision. Our Product Managers come to Moonpig Group to make an impact and have fun whilst doing it. You will be part of a team that is responsible for delivering innovation in the Card / Gift industry, working on a platform that delivers over 50m orders and over 73m cards and gifts to our customers globally per year. To give you an idea of this scale, that's more than one product for each person in the UK. Each person is valued for the diverse background they bring to the team and we have a culture of high-challenge / high-support to help you reach your full potential. What You'll Be Doing You will be reporting to the Director of Product, and joining 15 other Product Managers in a high-performing, friendly and supportive team (which includes Design, Engineering, User Research, and Product Analytics). You'll experience the best of working for a tech-first company with the pride of working for a household name that helps millions of people show their loved ones they care. You'll have a manager who takes your professional development seriously and supports you to grow in your career. Our vision is to become the Ultimate Gifting Companion. With search being a critical component of our customer journey, your mission will be to build world-class search and discovery experiences, enabling customers to find the perfect card or gift effortlessly. Responsibilities: Develop Search Capabilities: Collaborate with Design, Engineering, Research, and Data Science to enhance search functionality, improve ranking algorithms, and optimize relevance and recall. Ranking Algorithm Optimization: Lead the development and tuning of ranking algorithms, leveraging techniques like Learning-to-Rank, vector search, and embedding-based retrieval. Customer-Centric Search Enhancements: Use user research and data analysis to understand customer behaviors and pain points, driving features that improve search usability and engagement. Testing and Iteration: Run A/B or MVT tests on new search features or optimizations to drive outcomes such as search success rate, conversion, and customer satisfaction. Simplify Complex Challenges: Translate technically complex search and data science concepts into actionable plans that drive customer and business outcomes. Champion Search Excellence: Advocate for best practices in search and discovery, fostering a culture of innovation and technical rigor within the team. Stakeholder Communication: Communicate search feature updates and performance insights to stakeholders across the business. You'll be a great addition to the team if you: Have 5+ years of experience as a Senior/Product Manager at a B2B or B2C business with a focus on search, discovery, or personalization. Have hands-on experience building or optimizing search systems, including ranking algorithms, relevance tuning, or search architecture. Are familiar with search technologies (e.g., Elasticsearch) and have collaborated with data science teams to implement machine learning models in search. Are intellectually curious and enjoy solving complex problems with Designers and Engineers in your team. Have experience working in Agile software development teams (Scrum/Kanban) and can effectively facilitate sprint ceremonies (planning sessions, reviews, retrospectives). Are comfortable managing senior stakeholders and aligning cross-functional teams toward common goals. Have experience of strategic thinking and the ability to balance long term planning with day to day delivery goals. Want to hear more? Find out more about Moonpig Group and what it has to offer here! Moonpig's Commitment to Equality, Diversity and Inclusivity At Moonpig Group, we're committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way. We're proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees. We'll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.

Our Ways of Working Principles: We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work. As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward. We have some core principles which support us in this: Do what's right Trust & give permission Delivery matters We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process. Work with us At Moonpig Group our mission is to help people connect and create moments that matter. We're an international group made up of three brilliant brands - Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands - with our newest addition Buyagift joining us in 2022. We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we're an established leader within the online gifting market, offering a wide range of products to customers across the world. Moonpig is an iconic brand and innovator, with clear values. These values set our teams and our business up for success in an environment that's fun, supportive and challenging. They're the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you! Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas. Why do our Product Managers love working for us? It is only when you visit one of our factories and see the end product being shipped to our customers, do you fully realise how important our role is as Product Managers at Moonpig Group. We help customers send messages of care and sit at the intersection of Technology, Business, and Product teams to deliver this vision. Our Product Managers come to Moonpig Group to make an impact and have fun whilst doing it. You will be part of a team that is responsible for delivering innovation in the Card / Gift industry, working on a platform that delivers over 50m orders and over 73m cards and gifts to our customers globally per year. To give you an idea of this scale, that's more than one product for each person in the UK. Each person is valued for the diverse background they bring to the team and we have a culture of high-challenge / high-support to help you reach your full potential. What You'll Be Doing You will be reporting to the Director of Product, and joining 15 other Product Managers in a high-performing, friendly and supportive team (which includes Design, Engineering, User Research, and Product Analytics). You'll experience the best of working for a tech-first company with the pride of working for a household name that helps millions of people show their loved ones they care. You'll have a manager who takes your professional development seriously and supports you to grow in your career. Our vision is to become the Ultimate Gifting Companion and with 85% of the greetings cards market existing offline, the mission of the Personalise teams is to capture this market with features that the high street cannot compete with. In the past 12 months this team has been responsible for completely transforming the card customisation experience with features such as video & audio messages, AI suggested messages, stickers and photos to attract new customers and keep them coming back because of these features. Responsibilities: Collaborate with Design, Engineering, Research and Data to build zero-to-one products/features or product optimisations that solve customer problems and drive growth for Moonpig Group Deliver against business goals by running A/B or MVT tests on new features to drive outcomes such as conversion and repeat purchase rate Owner of the go-to-market strategy for new features through collaboration with our marketing and commercial teams A champion of simplicity, who is not afraid to fail fast in order to learn and deliver the best customer solution Contributing to the Product Team culture and helping to develop the team's capability by sharing your knowledge and skills with others Comfortable discussing technically complex subject matter, adapting your language dependent upon the audience The voice of the customer within the team, able to clearly articulate the desired outcomes of the new or improved product You'll be a great addition to the team if you: Have 5+ years of experience as a Product Manager at a B2B or B2C business Are intellectually curious and enjoy solving complex problems with the Designer and Engineers in your team Have experience working in Agile software development teams (Scrum/Kanban) and can effectively facilitate sprint ceremonies (planning sessions, reviews, retrospectives) Are happy managing senior stakeholders from across our different brands Bonus: experience working on an eCommerce product Want to hear more? Find out more about Moonpig Group and what it has to offer here ! Moonpig's Commitment to Equality, Diversity and Inclusivity At Moonpig Group, we're committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way. We're proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees. We'll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.