Fresha

About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting growth plans, we are looking for an exceptional Senior Finance Analyst to partner with our finance teams, especially our VPs of Accounting and Finance Strategy, to drive our financial strategy, scenario modelling, audit and accounting processes using our data platform. Your expertise will guide us in growing our revenue, making us more profitable, keeping us compliant, raising capital and identifying commercial opportunities across the business. Reporting into the Lead Commercial Analyst and working closely with Finance professionals, other Analysts, commercial teams, marketers and product managers, you will create data models, data products, metrics and find insights that fuel our growth and uncover new ways of thinking. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. Accountabilities Develop and maintain models for fraud detection, image validation, recommendations and other ML use cases, both batch and real time Discover and prioritise new use cases for data science techniques across Fresha's product and workflows Prioritise your roadmap for maximum impact across different functions Mentor and coach an existing team of junior data scientists Collaborate closely with product, engineering, marketing and commercial teams to bring data science techniques to life You'll also work with the rest of the analytics team to find robust data sources and leverage existing capabilities, then develop new architectures only where needed. Key skills Technical Skills: You should be highly proficient with programming languages such as Python/ R and SQL. You should also have extensive experience with data mining, mathematics, and statistical analysis, with the capability to derive actionable insights from complex data sets. ML: You should have demonstrable experience applying data science methods to real-world data problems, particularly in building, deploying, and optimising machine learning models across a variety of projects. Commercial: You need a strong understanding of how data science fits into the wider business context, with the ability to use data insights to influence commercial strategies and decision-making. Your insights should be directly tied to improving business KPIs with ML models. Communication: Exceptional communication skills are needed. You should be comfortable explaining complex data insights in simple terms and persuasively communicating your findings to influence strategic decisions. Motivation: The ideal candidate is ambitious, determined, and self-motivated, able to navigate the fast-paced and dynamic environment at Fresha. Your ability to stay motivated, navigate challenges, and drive forward our analytics offering will be crucial for your success Preferred but not required: Familiarity with dbt and other data analysis tools would be a bonus Bonus points: Experience using cloud notebooks and AWS containerisation Experience with Streamlit Experience working in fast-paced scale ups Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview: Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly to the Head of Product, and working collaboratively with engineers, designers, data analysts, and marketers, you will bring a product vision to life; researching, building, and delivering a world-class user experience for our customers and partners in an innovative environment. You will be accountable for influencing and shaping how our partners grow their business across the Fresha marketplace and also how they manage and improve their business operations on a daily basis. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Key accountabilities Developing and executing a comprehensive product strategy and roadmap, aligning with business objectives and market trends. Identifying and prioritising key product opportunities, including user acquisition, engagement, and retention strategies. Conducting market research and competitive analysis to stay informed about industry trends and best practices. Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Collaborating closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Driving the product backlog, prioritising features, and making data-driven decisions based on user feedback and market insights. Optimising conversion funnels and user experiences to maximise engagement and retention. Leveraging data analytics to identify growth opportunities, track performance, and optimise key metrics. Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required 5+ years of product management experience, in a consumer-facing business. Proven track record of successfully leading and delivering complex software products and features. Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. A customer-centric mindset, with a passion for understanding customer needs and delivering exceptional user experiences. Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Creative thinking and problem-solving mindset. Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards. Happy to roll sleeves up and assist the team when required (team player). Self-starter and proactive approach. Comfortable working in a fast-paced and changing environment. Benefits Thriving Scale-Up with Boundless Opportunities: Fresha is a well-funded and rapidly growing scale-up, offering immense potential for personal and professional growth. Join us at this exciting stage and be part of a journey where your career can skyrocket. Competitive Compensation: We believe in recognising the value you bring to the table. Your salary will be competitive and commensurate with your experience. Accelerated Career Development: Are you a high achiever ready to soar? At Fresha, we provide a fast-track career path for exceptional performers like you. Demonstrate your skills and dedication, and watch your career reach new heights with us. Collaborate with Top Engineering Talent: Join our team and collaborate with some of the finest engineering minds in Europe. Fresha brings together talent from London, Warsaw, and beyond, creating an environment where innovation flourishes and ideas come to life. Global Impact, Transforming an Industry: As a member of our team, you'll work on a global platform that is revolutionising a rapidly growing industry segment. Your contributions will shape the future and make a tangible impact on businesses worldwide. Vibrant and Collaborative Culture: Join a company that exudes energy and fosters collaboration. Our vibrant company culture promotes teamwork, creativity, and open communication. You'll be part of a supportive community that values your ideas and encourages personal growth. Engaging Social Events: We believe in celebrating successes and fostering strong bonds within our team. Enjoy company social events that provide an opportunity to unwind, connect with colleagues, and have fun together. Work with Great People: Join an energetic team of professionals who are leaders in their respective fields. At Fresha, you'll be surrounded by driven individuals who are passionate about their work and strive for excellence. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Dubai, Riyadh,Amsterdam, Warsaw and Pristina . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans,we are looking for an exceptional Product Manager to come and join our global business. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. You will be reporting directly to the Head of Product , and working collaboratively with engineers , designers , data analysts and marketers in an innovative environment. You will be accountable for our Inventory, Marketing and CRM product areas, working with two engineering squads to deliver new features and improvements in these areas. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely on Wednesdays. This role will be based in our London office, currently based within 2 min from Waterloo station and relocating to Old St toward the end of the year. What you will be doing Developing insights - Conducting market and user research to become the in-house expert on industry trends and best practices Leverage our data - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback, market insights and internal data sources Product strategy - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends End-to-End product leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution Cross-functional delivery - working closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure high quality features are delivered to our users Stakeholder alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company Product Leader - Proven track record of successfully leading and delivering complex software products and features Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans Tactical - Ability to work with engineering teams to deliver features within the planned timeframes. An eye for blockers and the ability to remove them before they cause delays Agile - Experience working in an agile development environment, employing iterative and data-driven methodologies Influential Communicator - Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences Attention to detail - Someone that shares our passion for perfection. Applying this to everything they do from discovery through to testing and ongoing maintenance of their product areas Relationships - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required Added bonus Experience developing products within MarTech or messaging industries At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team (30 mins) 1st Stage - Video-call with Hiring Manager (45 - 60 mins) 2nd Stage - In-person presentation with Hiring Team (90mins) We aim to complete the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Engineering - Marketplace to join our global business. Reporting directly to the Chief Technology Officer and working with the Head of Product , you will oversee the quality of service delivery, processes and lead the Marketplace engineering teams at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment , who likes to work collaboratively , enjoys a challenge and wants to make an impact from day 1. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Engineering strategy Create and implement best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance Ensure that engineering strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets; enabling the company to function and compete effectively in the market Ensure strong communication between squads to facilitate the exchange of information, to deliver consistent user experiences across the marketplace, and to implement change & improvements. Input and hold responsibility for engineering budgets Team Management Provide clear leadership and vision, inspire and motivate teams Set achievable goals for the team that are ambitious, without compromising tech standards and goals Ensure teams are clear on what is expected from them Mentor & coach Tech Leads to be exceptional squad leads, ensuring they motivate their direct reports too Ensure the balance of product and tech requirements seamlessly Track performance regularly (through team meetings and individual catch-ups) Priorities and decision making Delegate confidently, effectively and intelligently In collaboration with the CTO, set the standards and priorities for the engineering department Ensure processes are reviewed and changed as the company and team continue to scale Make decisions effectively as and when required This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required Experience leading a large, high-achieving engineering function - including building and scaling teams Strong leadership skills Experience working within a start-up or scale-up, ideally in a consumer brand Experience with event-driven architectures and a strong understanding of relational databases Extensive knowledge of engineering practices and principles as well as an understanding of methods of problem-solving Experience building mission-critical systems Experience with multiple programming languages Creative thinking and problem-solving mindset Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Happy to roll sleeves up and assist the team when required (team player) Self-starter and proactive approach Comfortable working in a fast-paced and changing environment Benefits Flexi-time (around core hours) Competitive salaries & RSUs Pension plan (5% self + 3% company contribution) 25 days PTO (+8 bank holidays) Weekly office lunches (Fridays) Onsite Interview Process Screen Call - Video-call with a member from the Talent Team (45-60 minutes) 1st Stage - Video/In-person interview with CTO & Head of Product (up to 90 minutes) 2nd Stage - Video/In-person interview with Head of Engineering & Chief People Officer (up to 90 minutes) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe £120,000 - £140,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.