Davies Group

We're seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you'll deliver a high-quality, end-to-end claims service . Working in line with each insurer's claims philosophy, you'll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast-track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants. To authorise payments to defined limits Investigate and respond to complaints received in accordance with Davies and FCA guidelines Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Hours: 35 hours per week, Monday - Friday Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week. Our Opportunity: Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team. As our new Claims Handler, you will be part of a dedicated team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy. At Davies, we value transferable skills and qualities that focus on what you can bring to the role and you will be provided with full training and support when you start with us. Key Responsibilities Establishing if cover is in place for a claim Use of the digital claims handling system Investigate all liability claims either from the desk or referring to loss adjusters where necessary Making decisions on liability Negotiating settlements Ensure compliance with all legal timescales and client SLAs Build relationships with external clients and stakeholders Provide referral support to less experienced colleagues Skills, Knowledge & Expertise Experience of policy wording and terms and conditions Knowledge of insurance and the insurance market Knowledge of how to value an injury claim Knowledge of reserving philosophies desirable Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Hours: Full-Time, 35 hours per week Monday - Friday.Location: Successful candidates will be expected to attend one of the offices at least once per week, in either Glasgow, Stoke or Leeds. Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. Key Responsibilities Liaison: Communicate with Disclosure teams for the various MOD services Investigation: Handle allocated claims Evidence Gathering: Obtain all relevant evidence and documentation. Resolution: Determine appropriate actions to resolve each case. Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed. Negotiation: Negotiate settlements within agreed authority limits. Professional Correspondence: Maintain proactive communication with all parties involved. Adherence to Procedures: Handle cases according to documented procedures and client requirements. Reserve Management: Regularly review and maintain proper reserves. Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs. Skills, Knowledge & Expertise Essential: Proficiency in managing Claims from cradle to grave. Understanding of Civil Procedure Rules and the Claims Portal. Commitment to delivering outstanding customer service. Collaborative team player. Management of personal caseload. Demonstrated adaptability and versatility. Desirable: Experience with the investigation of Liability Claims. Experience in managing NIHL (Noise Induced Hearing Loss) Knowledge of how to value injury claims Familiarity with reserving strategies Exceptional communication abilities across various levels. This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application. Values Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts. We are dynamic We are innovative We succeed together We are connected Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan