Zencargo

IT Systems Engineer Department: Software Engineering Employment Type: Full Time Location: London Description We're seeking a skilled IT Systems Engineer to build and own the foundations of our internal IT and device management. In this role, you'll design and deploy our MDM and VPN platforms, manage our expanding device fleet, and enhance our security posture-from day-to-day operations to company-wide cybersecurity awareness. This is a hands-on, high-autonomy role where you'll define how we manage hardware, security, and access across the organization. You'll serve as the go-to expert for complex IT challenges and play a key role in driving our security maturity as we grow. If you thrive on shaping IT strategy while staying deeply involved in the technical execution, this is the opportunity to make a meaningful impact from day one. Key Responsibilities Select and implement a new MDM platform (e.g. Jamf, Kandji, Intune, or similar) to manage 150 macOS and Windows laptops. Evaluate and provision a new VPN provider to enable secure remote access for all employees. Own device lifecycle management; procurement, setup, tracking, repairs, and offboarding. Maintain an accurate asset inventory and documentation for all hardware, software, and access systems. Administer and secure core SaaS systems such as Google Workspace, Slack, and internal tools. Implement and maintain endpoint security standards; disk encryption, antivirus, patching, and compliance baselines. Lead cybersecurity and phishing awareness training, coordinating internal sessions or external providers. Act as the escalation point for device and connectivity issues, formalising a helpdesk process to track and monitor requests. Provide both remote and on-site support as needed to ensure employees can work productively and securely. Automate repetitive IT processes and build lightweight self-service workflows for employees. Partner with engineering and security teams to align device and network controls with company security policies. Create and maintain clear IT documentation, runbooks, and lightweight policies that support compliance and operational readiness (e.g. SOC 2, ISO 27001). Security engineering in GCP - contributing to identity, access, and infrastructure security. Vulnerability scanning and management within our CI/CD pipelines and internal systems. Supporting wider company security initiatives, including risk assessments and technical controls. Skills, Knowledge and Expertise 3+ years of experience in IT operations, systems administration, or similar. Experience deploying and managing MDM solutions (Jamf, Kandji or equivalent). Strong understanding of endpoint security and device compliance. Experience evaluating and implementing VPN or remote access solutions. Familiarity with cybersecurity awareness practices and training delivery. Proficiency with macOS and Windows device administration. Familiarity with identity and access management within SaaS environments (e.g. Google Workspace). Experience supporting SOC 2 or ISO 27001 readiness. Familiarity with SaaS management platforms (e.g. BetterCloud, Torii, Fleet). Exposure to network configuration and office connectivity setup. Experience in a scaling tech company. Ability to script or automate processes using a combination of coding languages and workflow automation tools such as n8n or Zapier. Excellent communication and problem-solving skills, with the ability to support employees directly and effectively. Comfortable building processes from scratch and iterating in a fast-paced scale up.

Senior Customs Specialist Department: Customs Employment Type: Permanent - Full Time Location: London Description At Zencargo, we're transforming the way businesses move goods globally by combining technology and logistics expertise. As a Senior Customs Specialist, you'll play a critical role in ensuring the smooth and compliant movement of goods across international borders. You will leverage your deep knowledge of customs regulations to manage complex declarations, mitigate compliance risks, and support key clients with tailored customs solutions. This is a strategic role for a detail-oriented and highly experienced customs professional who thrives in a fast-paced, digital-first environment and is passionate about driving efficiency and compliance in global trade operations. Key Responsibilities Complete accurate and compliant customs declarations for imports and exports across all transport modes (air, sea, and road) in accordance with UK customs regulations. Ensure all required documentation, including invoices, packing lists, and certificates of origin, is prepared, checked, and submitted correctly to facilitate smooth customs clearance. Stay updated on current customs legislation, trade agreements, and compliance requirements to ensure declarations meet the latest standards. Liaise with customers, freight forwarders, and regulatory authorities (e.g., HMRC) to resolve queries and ensure smooth movement of goods. Verify and input data into customs clearance systems, ensuring the integrity and accuracy of all submitted information. Support internal and external audits by maintaining detailed records and documentation for all customs activities. Identify and elevate any compliance risks or irregularities in customs processes to management. Collaborate with the team to meet deadlines and exceed customer expectations, ensuring shipments are cleared efficiently. Provide timely updates to clients and stakeholders on the status of shipments and customs clearance progress. Assist with the preparation of reports and analysis to support the monitoring of team performance and compliance. Skills, Knowledge and Expertise Soft Skills Attention to detail: Demonstrates exceptional accuracy in handling customs documentation and data entry. Problem-solving abilities: Proactively resolves issues related to customs processes and shipment delays. Effective communication: Confidently liaises with customers, internal teams, and external stakeholders. Time management: Prioritises tasks effectively to meet strict deadlines in a fast-paced environment. Adaptability: Responds efficiently to changes in regulations or customer requirements. Team collaboration: Works cohesively with colleagues to achieve shared goals and maintain operational excellence. Organisation: Maintains structured records and manages multiple tasks efficiently. Customer focus: Ensures a proactive commitment to delivering excellent service. Technical/Competency Skills Customs compliance knowledge: Solid understanding of UK import/export procedures, tariff classifications, and duty/VAT requirements. Documentation expertise: Familiarity with customs forms, including import/export declarations, and supporting paperwork like C88, SAD, and EAD. Digital platform proficiency: Proficient with customs clearance software such as CHIEF, CDS, or other relevant systems. Data accuracy: Ability to input and verify large volumes of detailed information with precision. Regulatory awareness: Up-to-date knowledge of HMRC regulations and international trade agreements. Problem resolution: Skilled in identifying and resolving customs-related issues promptly. Process adherence: Committed to following established customs procedures and compliance workflows.