Civils & Lintels

Major Customer Office Manager - Bolton As the Major Customer Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction. Key Responsibilities Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction. Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships. Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery. Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback. Lead and develop a team of account coordinators and administrators to support client needs. Identify opportunities to improve processes and enhance customer experience. Support the onboarding of new major accounts and ensure smooth transitions. Essential Skills & Qualifications Leadership: Proven ability to lead and develop a team in a fast-paced environment. Customer Service: Strong focus on delivering excellent service to key clients. Communication: Excellent verbal and written communication skills. Organisation: Ability to manage multiple priorities and deadlines effectively. Problem-Solving: Capable of resolving issues quickly and efficiently. Attention to Detail: Ensures accuracy and quality in all aspects of account management. Qualifications Bachelor's degree in business administration, management, or a related field. Or, 5+ years of experience in account management, customer service, or office management. Experience managing major or national accounts is highly desirable. Proficiency in Microsoft Office and CRM systems. Benefits: 23 days annual leave, plus bank holidays (31 per year) Competitive company performance bonus scheme Private healthcare Acontributory pension scheme Company funded Life Assurance Agenerous colleague discount scheme Arange of training and development programmes to help you progress your career Civils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support. Tomorrow's construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we're proud to be part of a better tomorrow. As part of theHuws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.

We're looking for a Depot Manager to join us at Civils & Lintelsin Exeter Civils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support. Tomorrow's construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we're proud to be part of a better tomorrow. Your role, as a Depot Manager, will be to ensure customers receive a brilliant service when using your depot. You will need to not only manage but also motivate your team to ensure that they are able to help meet depot targets. There will be plenty of opportunities for you to build on sales and profits, whilst also generating new customers. You will also need to make sure that the depot is running effectively, by managing stock, properly utilising your vehicles and making sure all employees have completed the mandatory training to make sure it is a safe place to work. Here's what you can expect to do as a Depot Manager with Civils & Lintels: Ensuring your customers receive brilliant customer service Managing your team well to get the best out of each person Building on depot sales and profits Having overall accountability for making sure that the depot maintains high operating standards Training your team, and ensuring their product knowledge is relevant and up to date Managing your stock effectively and properly utilising your vehicles Ensuring all mandatory training is completed and your depot is a safe place to work Manging and co-ordinating the depot stocktake twice a year We realise that you are more than just a CV and embracing everyone's individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you'll need to succeed as a Depot Manager but you will need to be someone with previous experience of managing and developing people and be great at it. We know you're thinking 'this sounds great, but what's in it for me?' Let us tell you: 23 days annual leave, plus bank holidays Company performance bonus scheme Accumulative pension scheme Company funded Life Assurance A generous colleague discount scheme A range of training and development programmes to help you progress your career If you're in the trade or have ever tackled a home improvement project, you've probably heard of us. We're the Huws Gray Group and we're made up of a number of brands, including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn't do this without the right people, so why not join us?