Are you ready to rethink your routine?We're looking for a Service Delivery Manager to join our focused and highly skilled internal Tech team. Reporting into our Head of Tech Enablement, you will owner and coordinate the day-to-day delivery of technology operations across the business. You will act as the critical liaison between business stakeholders, the offshore application management partner, and the internal End User Computing (EUC) team, with the primary goal of ensuring reliable, secure, and customer-focused IT services that uphold business continuity and efficiency. Please note, this role is based at our Head Office in Chelsea 4-5 days a week. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Own and manage end-to-end IT service delivery, ensuring high levels of availability, performance, and user satisfaction, leading our End User Analysts to deliver first and second-line support to head office, retail, and field users. Oversee incident, problem, and change management processes - ensuring timely resolution, root cause analysis, and continuous improvement. Maintain and communicate service performance metrics (SLAs, KPIs, and trends) to business and technology leadership. Manage major incidents and coordinate cross-team resolution (internal and offshore). Collate and manage a service risk log and work with development partners to implement solutions and mitigations. Act as the primary operational contact for the offshore application management partner. Monitor and review partner performance against contractual SLAs and KPIs, driving accountability and service improvement. Participate in regular service review meetings and manage escalation paths. Work with procurement and the Head of Tech Enablement on renewal planning, performance reviews and commercial negotiations. Oversee endpoint management, device lifecycle, and user access processes. Drive user experience and service desk improvements: process, tooling, onboarding/offboarding efficiency, and proactive maintenance practices. Ensure compliance with security, patching, and backup standards. Maintain the IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and knowledge base articles. Act as the key contact for business stakeholders on operational technology matters and End User Compute education / upskilling. Communicate service performance, risks, and planned improvements in clear, business-friendly language. Manage user communications around service changes, outages, and improvements. These skills will help you go far in this role: Proven experience as a Service Delivery Manager or equivalent IT operations role, ideally within a multi-channel retail or consumer brand environment (beneficial to have familiarity with eCommerce, ERP, and CRM systems) Strong understanding of ITIL or similar service management frameworks Experience managing offshore or third-party support providers Customer-focused and pragmatic problem solver Calm under pressure, able to manage competing priorities Collaborative, with a continuous improvement mindset Empathetic leader who develops and supports their team Able to translate technical issues into business language Hands on experience in end user support environments (e.g., Google Workplace, Windows 10/11, endpoint management) Excellent communication, stakeholder management, and vendor relationship skills, experience of vendor selection, management and contract negotiation is a bonus. Strong analytical and reporting skills for service metrics and performance trends Exposure to automation, AI, or digital service improvement tools ITIL v4 certification or similar is a bonus We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge. Benefits Flexible working, with core working hours however you will be the primary out of hours contact for any priority 1 service issues. 25 days holiday (we're also partial to a handful of spontaneous and well earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Nov 15, 2025
Full time
Are you ready to rethink your routine?We're looking for a Service Delivery Manager to join our focused and highly skilled internal Tech team. Reporting into our Head of Tech Enablement, you will owner and coordinate the day-to-day delivery of technology operations across the business. You will act as the critical liaison between business stakeholders, the offshore application management partner, and the internal End User Computing (EUC) team, with the primary goal of ensuring reliable, secure, and customer-focused IT services that uphold business continuity and efficiency. Please note, this role is based at our Head Office in Chelsea 4-5 days a week. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Own and manage end-to-end IT service delivery, ensuring high levels of availability, performance, and user satisfaction, leading our End User Analysts to deliver first and second-line support to head office, retail, and field users. Oversee incident, problem, and change management processes - ensuring timely resolution, root cause analysis, and continuous improvement. Maintain and communicate service performance metrics (SLAs, KPIs, and trends) to business and technology leadership. Manage major incidents and coordinate cross-team resolution (internal and offshore). Collate and manage a service risk log and work with development partners to implement solutions and mitigations. Act as the primary operational contact for the offshore application management partner. Monitor and review partner performance against contractual SLAs and KPIs, driving accountability and service improvement. Participate in regular service review meetings and manage escalation paths. Work with procurement and the Head of Tech Enablement on renewal planning, performance reviews and commercial negotiations. Oversee endpoint management, device lifecycle, and user access processes. Drive user experience and service desk improvements: process, tooling, onboarding/offboarding efficiency, and proactive maintenance practices. Ensure compliance with security, patching, and backup standards. Maintain the IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and knowledge base articles. Act as the key contact for business stakeholders on operational technology matters and End User Compute education / upskilling. Communicate service performance, risks, and planned improvements in clear, business-friendly language. Manage user communications around service changes, outages, and improvements. These skills will help you go far in this role: Proven experience as a Service Delivery Manager or equivalent IT operations role, ideally within a multi-channel retail or consumer brand environment (beneficial to have familiarity with eCommerce, ERP, and CRM systems) Strong understanding of ITIL or similar service management frameworks Experience managing offshore or third-party support providers Customer-focused and pragmatic problem solver Calm under pressure, able to manage competing priorities Collaborative, with a continuous improvement mindset Empathetic leader who develops and supports their team Able to translate technical issues into business language Hands on experience in end user support environments (e.g., Google Workplace, Windows 10/11, endpoint management) Excellent communication, stakeholder management, and vendor relationship skills, experience of vendor selection, management and contract negotiation is a bonus. Strong analytical and reporting skills for service metrics and performance trends Exposure to automation, AI, or digital service improvement tools ITIL v4 certification or similar is a bonus We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge. Benefits Flexible working, with core working hours however you will be the primary out of hours contact for any priority 1 service issues. 25 days holiday (we're also partial to a handful of spontaneous and well earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Are you ready to rethink your routine? We're looking for an Ecommerce Marketplaces Manager to join our amazing Digital team. Reporting into our Head of Ecommerce, you'll be pivotal in pushing boundaries to ensure we provide relevant and impactful customer experiences on our third party websites, with data led decisions in a fast paced environment. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to dos might look like this: Devise and drive trading, promotional, marketing and merchandising strategies, in close collaboration with planning, marketing and wider ecommerce team, to achieve and exceed targets for our third party websites Develop and maintain a strong relationship with each partner and external agency to recognise any gaps in ways of working and identify opportunities. Ensuring each partner site is being traded to its highest potential Execute the online marketplace strategy, be responsible for annual forecasting and planning of third party channels, with awareness of the P&L for each channel to drive operational changes, trading decisions and maximise profit Identify opportunities to optimise performance and succinctly provide insight and performance reviews; identifying trade risks and opportunities through forecasting and a data led approach Identify and present potential new opportunities, displaying an in depth, customer focused knowledge of UK, Ireland, US & International online markets Support the onboarding of any new third party channel, defining the required processes alongside key internal stakeholders and constantly looking to improve upon existing processes and systems to increase team efficiency and speed to market Ensure an on brand experience across all third party channels aligned to the channel requirements, through imagery, product data and enhanced content Plan, manage and optimise marketing spend within any 3rd party partner platforms Assess content and creative assets to enable best fit content creation between internal and 3rd party teams Manage the product critical path for 3rd party websites alongside Planning, Commercial and Tech with successful, timely and relevant to channel product launches, ensuring newness is delivered as and when needed according to trade requirements These skills will help you go far in this role: Demonstrable experience in a similar marketplace role. Experienced working for a DTC retailer or beauty brand desirable, with a customer centric approach Experience managing trade performance of marketplace channels, launching new marketplace channels and delivering growth globally Approachable, collaborative and hands on approach working cross functionally; Eager to roll up the sleeves and get deeply involved, as a team player Data driven and comfortable deriving insights and proposing actions, with ability to independently analyse data while also working with BI teams. Can easily identify trends and risks, communicating and taking action as needed Highly organised with the ability to prioritise heavy workloads in a matrix environment An eye for detail, obsessed with planning and optimising at all levels of detail Proactive and positive approach to problem solving, a solution finder A self starter who is confident in independently executing strategy Enjoys and excels working in a fast paced and ever changing environment We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours 25 days holiday (we're also partial to a handful of spontaneous and well earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Oct 30, 2025
Full time
Are you ready to rethink your routine? We're looking for an Ecommerce Marketplaces Manager to join our amazing Digital team. Reporting into our Head of Ecommerce, you'll be pivotal in pushing boundaries to ensure we provide relevant and impactful customer experiences on our third party websites, with data led decisions in a fast paced environment. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to dos might look like this: Devise and drive trading, promotional, marketing and merchandising strategies, in close collaboration with planning, marketing and wider ecommerce team, to achieve and exceed targets for our third party websites Develop and maintain a strong relationship with each partner and external agency to recognise any gaps in ways of working and identify opportunities. Ensuring each partner site is being traded to its highest potential Execute the online marketplace strategy, be responsible for annual forecasting and planning of third party channels, with awareness of the P&L for each channel to drive operational changes, trading decisions and maximise profit Identify opportunities to optimise performance and succinctly provide insight and performance reviews; identifying trade risks and opportunities through forecasting and a data led approach Identify and present potential new opportunities, displaying an in depth, customer focused knowledge of UK, Ireland, US & International online markets Support the onboarding of any new third party channel, defining the required processes alongside key internal stakeholders and constantly looking to improve upon existing processes and systems to increase team efficiency and speed to market Ensure an on brand experience across all third party channels aligned to the channel requirements, through imagery, product data and enhanced content Plan, manage and optimise marketing spend within any 3rd party partner platforms Assess content and creative assets to enable best fit content creation between internal and 3rd party teams Manage the product critical path for 3rd party websites alongside Planning, Commercial and Tech with successful, timely and relevant to channel product launches, ensuring newness is delivered as and when needed according to trade requirements These skills will help you go far in this role: Demonstrable experience in a similar marketplace role. Experienced working for a DTC retailer or beauty brand desirable, with a customer centric approach Experience managing trade performance of marketplace channels, launching new marketplace channels and delivering growth globally Approachable, collaborative and hands on approach working cross functionally; Eager to roll up the sleeves and get deeply involved, as a team player Data driven and comfortable deriving insights and proposing actions, with ability to independently analyse data while also working with BI teams. Can easily identify trends and risks, communicating and taking action as needed Highly organised with the ability to prioritise heavy workloads in a matrix environment An eye for detail, obsessed with planning and optimising at all levels of detail Proactive and positive approach to problem solving, a solution finder A self starter who is confident in independently executing strategy Enjoys and excels working in a fast paced and ever changing environment We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours 25 days holiday (we're also partial to a handful of spontaneous and well earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Overview Are you ready to rethink your routine? We are looking for a Head of Technical Delivery to join our NPD team. Reporting into our Chief Innovation Officer, you will lead the technical delivery of new cosmetic products. This position will be responsible for managing a small technical team and leading the technical delivery of new products (NPD) including formulation development and the substantiation of our product claims and the maintenance and compliance of our existing portfolio (EPD). You will build strong relationships and work closely with external development laboratories and 3rd party vendors and oversee the formula development across Skincare and Makeup, lead the technical troubleshooting and resolution of issues, ensuring Trinny London products meet the highest technical and quality standards. The role will be part of the Senior Leadership team within NPD & Operations and you will work closely with all key functions to deliver our fast paced and complex programme of launches. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Technical Product Leadership: Oversee the technical delivery of new cosmetic products (NPD) and ensure the ongoing compliance and maintenance of existing products (EPD) in both skincare and makeup categories. This includes managing the entire product lifecycle from formulation to market launch, ensuring adherence to quality and safety standards. Team Management: Lead and develop a team of technical chemists and scientists, providing guidance on formulation development and product claim substantiation. Issue Resolution: Identify, troubleshoot, and resolve technical challenges related to product development and existing product portfolios. Regulatory Compliance: Ensure all products meet the necessary regulatory requirements for all relevant markets and sales channels, and implement strategies for continuous portfolio compliance. Stakeholder Collaboration: Cultivate strong relationships with both internal teams (e.g., NPD, Packaging, Product Integrity, Operations) and external partners (e.g., development laboratories, third-party vendors). Budget Management: Manage the technical budget for relevant cost centers and approve invoices. Policy and Procedure Development: Collaborate with Regulatory and Packaging teams to establish and maintain robust technical policies, supplier requirements, and testing procedures. Product Brief Development: Work with internal and external stakeholders to define and translate the technical specifications of product briefs for third-party laboratories and vendors. Supplier Evaluation: Provide technical input for the selection and evaluation of third-party suppliers. Formula and Raw Material Approval: Ensure timely approval of all formulas and raw materials, verifying compliance with market regulations and internal technical policies. Manufacturing Oversight: Oversee the successful scale-up of products, manage troubleshooting during this phase, and confirm products are suitable for manufacture. Quality Assurance & Testing: Establish and implement appropriate testing requirements for all products, setting quality assurance standards in conjunction with quality, packaging, and NPD teams. Final Approvals: Provide final sign-off on formula and claims testing for Gate 3 approvals, ensuring final specifications and quality standards are met. Technical Administration: Maintain accurate and up-to-date technical product administration. Raw Material Compliance: Ensure compliance of raw materials with company blacklists and market regulations. Product Safety & Cosmetovigilance: Act as the guardian of product safety and monitor cosmetovigilance activities. Technical Storytelling: Support the NPD team in crafting compelling technical product stories. Audit Participation: Participate in and arrange technical accredited audits where necessary. These skills will help you go far in this role: A scientific degree (cosmetic or pharmaceutical science) or in a fundamental science (chemistry, biology or biochemistry) Significant, demonstrable experience in skincare and makeup technical development Strong project management experience Experience in scale-up, manufacturing and stability Strong interpersonal skills, ability to develop relationships and communicate with all levels of management. Strong analytical skills, proactive approach to anticipate issues and provide solutions Impeccable communication skills, both verbal and written with a high level of creativity and attention to detail Speed to market and able to work in a fast paced, start-up work environment Results oriented, excellent ability to utilize and manage the organization's resources to achieve goals We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Your Beauty Wallet:You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Oct 29, 2025
Full time
Overview Are you ready to rethink your routine? We are looking for a Head of Technical Delivery to join our NPD team. Reporting into our Chief Innovation Officer, you will lead the technical delivery of new cosmetic products. This position will be responsible for managing a small technical team and leading the technical delivery of new products (NPD) including formulation development and the substantiation of our product claims and the maintenance and compliance of our existing portfolio (EPD). You will build strong relationships and work closely with external development laboratories and 3rd party vendors and oversee the formula development across Skincare and Makeup, lead the technical troubleshooting and resolution of issues, ensuring Trinny London products meet the highest technical and quality standards. The role will be part of the Senior Leadership team within NPD & Operations and you will work closely with all key functions to deliver our fast paced and complex programme of launches. Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Technical Product Leadership: Oversee the technical delivery of new cosmetic products (NPD) and ensure the ongoing compliance and maintenance of existing products (EPD) in both skincare and makeup categories. This includes managing the entire product lifecycle from formulation to market launch, ensuring adherence to quality and safety standards. Team Management: Lead and develop a team of technical chemists and scientists, providing guidance on formulation development and product claim substantiation. Issue Resolution: Identify, troubleshoot, and resolve technical challenges related to product development and existing product portfolios. Regulatory Compliance: Ensure all products meet the necessary regulatory requirements for all relevant markets and sales channels, and implement strategies for continuous portfolio compliance. Stakeholder Collaboration: Cultivate strong relationships with both internal teams (e.g., NPD, Packaging, Product Integrity, Operations) and external partners (e.g., development laboratories, third-party vendors). Budget Management: Manage the technical budget for relevant cost centers and approve invoices. Policy and Procedure Development: Collaborate with Regulatory and Packaging teams to establish and maintain robust technical policies, supplier requirements, and testing procedures. Product Brief Development: Work with internal and external stakeholders to define and translate the technical specifications of product briefs for third-party laboratories and vendors. Supplier Evaluation: Provide technical input for the selection and evaluation of third-party suppliers. Formula and Raw Material Approval: Ensure timely approval of all formulas and raw materials, verifying compliance with market regulations and internal technical policies. Manufacturing Oversight: Oversee the successful scale-up of products, manage troubleshooting during this phase, and confirm products are suitable for manufacture. Quality Assurance & Testing: Establish and implement appropriate testing requirements for all products, setting quality assurance standards in conjunction with quality, packaging, and NPD teams. Final Approvals: Provide final sign-off on formula and claims testing for Gate 3 approvals, ensuring final specifications and quality standards are met. Technical Administration: Maintain accurate and up-to-date technical product administration. Raw Material Compliance: Ensure compliance of raw materials with company blacklists and market regulations. Product Safety & Cosmetovigilance: Act as the guardian of product safety and monitor cosmetovigilance activities. Technical Storytelling: Support the NPD team in crafting compelling technical product stories. Audit Participation: Participate in and arrange technical accredited audits where necessary. These skills will help you go far in this role: A scientific degree (cosmetic or pharmaceutical science) or in a fundamental science (chemistry, biology or biochemistry) Significant, demonstrable experience in skincare and makeup technical development Strong project management experience Experience in scale-up, manufacturing and stability Strong interpersonal skills, ability to develop relationships and communicate with all levels of management. Strong analytical skills, proactive approach to anticipate issues and provide solutions Impeccable communication skills, both verbal and written with a high level of creativity and attention to detail Speed to market and able to work in a fast paced, start-up work environment Results oriented, excellent ability to utilize and manage the organization's resources to achieve goals We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays) Welcome to Trinny London Starter Stack and swag Your Beauty Wallet:You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products Company discount for yourself, your friends, and family Vitality health scheme, EAP and Medicash (including dental, optical & audiological care) An annual personal training and development budget Enhanced family friendly packages Pension scheme Cycle to work scheme T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave) Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
