Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Jun 16, 2025
Full time
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role Overview In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the store's KPIs are achieved. Furthermore, in the Manager's absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business. Key Responsibilities Ensure that customers are given considerate and responsible service throughout their visit. Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner. Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines. Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys. Ensure that targets are achieved and, where possible, exceeded. Able to understand and interpret the relevant Oracle reports. Utilise in-store devices, ensuring that all team members are driving this at every opportunity. Confident use of the store's dashboard to analyse Footfall, ATV and Conversion. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Ensure that the weekly brief has been actioned with the store. Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed. Keep stock on display clean and presentable at all times. Training & Development Develop internal staff and promote progression within the group. Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments. Assist with store recruitment, new starter inductions, and staff training. Management development should be prioritised with the use of the Trainee Management Academy. Skills/Experience/Knowledge Needed Strong verbal and written communication skills. IT skills - Microsoft Outlook, Word and Excel. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Pension Scheme Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Jun 04, 2025
Full time
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role Overview In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the store's KPIs are achieved. Furthermore, in the Manager's absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business. Key Responsibilities Ensure that customers are given considerate and responsible service throughout their visit. Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner. Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines. Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys. Ensure that targets are achieved and, where possible, exceeded. Able to understand and interpret the relevant Oracle reports. Utilise in-store devices, ensuring that all team members are driving this at every opportunity. Confident use of the store's dashboard to analyse Footfall, ATV and Conversion. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Ensure that the weekly brief has been actioned with the store. Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed. Keep stock on display clean and presentable at all times. Training & Development Develop internal staff and promote progression within the group. Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments. Assist with store recruitment, new starter inductions, and staff training. Management development should be prioritised with the use of the Trainee Management Academy. Skills/Experience/Knowledge Needed Strong verbal and written communication skills. IT skills - Microsoft Outlook, Word and Excel. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Pension Scheme Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
We operate in both on-premises and cloud environments. As a Technology Release Manager , you will play a crucial role in planning, managing, and overseeing software releases across various IT environments. We have outsourced the execution layer for Digital Release Management, and we expect this person to take a hands-on approach to consolidate processes and unify toolsets that are currently separate between Digital and the other business areas (Retail and Supply Chain). This role is key to ensuring efficient, standardised release processes across the organisation while driving stability and reliability in IT services. We are committed to supporting the internal growth of this function so that it evolves into the governance and enablement layer for the Group Technology Release Management function. The Technology Release Manager will oversee release management across Digital, Retail, and Supply Chain business areas, working towards a consolidated and standardised approach to release management. They will collaborate closely with project managers, development teams, QA teams, and key stakeholders to ensure a consistent and effective release process across the organization. What You'll Be Doing: Release Management: Manage the outsourced Digital Release execution layer, ensuring alignment with Retail and Supply Chain release processes. Work towards consolidating release processes and toolsets across business units to establish a unified framework. Develop, implement, and oversee release management strategies and processes. Plan, schedule, and coordinate software releases, ensuring alignment with business goals. Ensure proper version control and documentation for all releases. Governance and Compliance: Lay the foundation for a governance and enablement function within the Group Technology Release Management framework. Establish governance frameworks and best practices for release management. Ensure compliance with internal policies, industry standards, and regulatory requirements. Maintain and enforce change control policies to manage risks effectively. Stakeholder Collaboration: Work closely with development, QA, operations, and business teams to ensure smooth releases. Act as a bridge between technical and business teams to align release expectations and outcomes. Communicate release schedules, risks, and impacts to relevant stakeholders. Risk and Issue Management: Identify potential release-related risks and develop mitigation strategies. Manage release-related incidents, ensuring rapid issue resolution and minimal business impact. Conduct post-release reviews to analyse issues and drive continuous improvements. Identify opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. Performance Monitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior management, ensuring visibility across Digital, Retail, and Supply Chain. What We're Looking For: Required Skills and Experience: Experience working in hybrid IT environments, managing releases across both on-premises data centres and cloud platforms (AWS, Azure, GCP). Extensive experience in end-to-end release management execution, including planning, scheduling, coordination, and post-release reviews. Strong understanding of release governance frameworks and best practices, with a proven track record of implementing structured release management processes. Experience in managing large-scale releases across multiple business units, ensuring seamless integration between Digital, Retail, and Supply Chain. Strong background in ITIL-based Change & Release Management, with expertise in risk assessment, compliance, and quality assurance. Proven ability to manage outsourced release execution layers, ensuring alignment with organisational objectives and quality standards. Exceptional stakeholder management and leadership skills, capable of influencing cross-functional teams and driving best practices in release governance. Excellent communication, leadership, and interpersonal skills, with the ability to build strong relationships with both technical and business stakeholders. Experience with release automation tools and CI/CD pipelines (e.g., Jenkins, GitLab CI/CD, Azure DevOps). Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification, with a strong focus on Release & Change Management. Certification in Agile, DevOps, or SAFe Release Train Engineer. Extensive experience governing enterprise-wide release strategies, ensuring compliance with industry regulations and best practices. Bachelor's in information technology, Computer Science, or a related field. 7+ years of experience in technology release management, governance, and execution. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Staff Discount on qualifying purchases across Group retail stores and online. Discounted Gym membership. Personal development opportunities to learn and develop at work. Access to Apprenticeships and accredited qualifications. Interested? If you are interested in this position, then press the Apply Now button . Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Feb 20, 2025
Full time
We operate in both on-premises and cloud environments. As a Technology Release Manager , you will play a crucial role in planning, managing, and overseeing software releases across various IT environments. We have outsourced the execution layer for Digital Release Management, and we expect this person to take a hands-on approach to consolidate processes and unify toolsets that are currently separate between Digital and the other business areas (Retail and Supply Chain). This role is key to ensuring efficient, standardised release processes across the organisation while driving stability and reliability in IT services. We are committed to supporting the internal growth of this function so that it evolves into the governance and enablement layer for the Group Technology Release Management function. The Technology Release Manager will oversee release management across Digital, Retail, and Supply Chain business areas, working towards a consolidated and standardised approach to release management. They will collaborate closely with project managers, development teams, QA teams, and key stakeholders to ensure a consistent and effective release process across the organization. What You'll Be Doing: Release Management: Manage the outsourced Digital Release execution layer, ensuring alignment with Retail and Supply Chain release processes. Work towards consolidating release processes and toolsets across business units to establish a unified framework. Develop, implement, and oversee release management strategies and processes. Plan, schedule, and coordinate software releases, ensuring alignment with business goals. Ensure proper version control and documentation for all releases. Governance and Compliance: Lay the foundation for a governance and enablement function within the Group Technology Release Management framework. Establish governance frameworks and best practices for release management. Ensure compliance with internal policies, industry standards, and regulatory requirements. Maintain and enforce change control policies to manage risks effectively. Stakeholder Collaboration: Work closely with development, QA, operations, and business teams to ensure smooth releases. Act as a bridge between technical and business teams to align release expectations and outcomes. Communicate release schedules, risks, and impacts to relevant stakeholders. Risk and Issue Management: Identify potential release-related risks and develop mitigation strategies. Manage release-related incidents, ensuring rapid issue resolution and minimal business impact. Conduct post-release reviews to analyse issues and drive continuous improvements. Identify opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. Performance Monitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior management, ensuring visibility across Digital, Retail, and Supply Chain. What We're Looking For: Required Skills and Experience: Experience working in hybrid IT environments, managing releases across both on-premises data centres and cloud platforms (AWS, Azure, GCP). Extensive experience in end-to-end release management execution, including planning, scheduling, coordination, and post-release reviews. Strong understanding of release governance frameworks and best practices, with a proven track record of implementing structured release management processes. Experience in managing large-scale releases across multiple business units, ensuring seamless integration between Digital, Retail, and Supply Chain. Strong background in ITIL-based Change & Release Management, with expertise in risk assessment, compliance, and quality assurance. Proven ability to manage outsourced release execution layers, ensuring alignment with organisational objectives and quality standards. Exceptional stakeholder management and leadership skills, capable of influencing cross-functional teams and driving best practices in release governance. Excellent communication, leadership, and interpersonal skills, with the ability to build strong relationships with both technical and business stakeholders. Experience with release automation tools and CI/CD pipelines (e.g., Jenkins, GitLab CI/CD, Azure DevOps). Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification, with a strong focus on Release & Change Management. Certification in Agile, DevOps, or SAFe Release Train Engineer. Extensive experience governing enterprise-wide release strategies, ensuring compliance with industry regulations and best practices. Bachelor's in information technology, Computer Science, or a related field. 7+ years of experience in technology release management, governance, and execution. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Staff Discount on qualifying purchases across Group retail stores and online. Discounted Gym membership. Personal development opportunities to learn and develop at work. Access to Apprenticeships and accredited qualifications. Interested? If you are interested in this position, then press the Apply Now button . Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent JD Sports in the most professional manner. Customer Service Maintain customer retention by providing first class service. Deal with enquires and complaints and resolving the issue/request. Drive consistency within your internal teams to achieve the highest service levels. Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS). Ensure that targets are achieved and, where possible, exceeded. Analyse Oracle reports to assist you in making key sales decisions. Manage in store devices in order to capitalise on a wider range of products. Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment. Following a weekly brief, ensure that this is applied to your store and maintain high visual standards. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Making sure that all new product and advertised product is all visible and in the correct locations. Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines. Training & Development Develop existing team members and encourage progression within the company. Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required. Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments. Management development should be prioritised by the use of the in-house Trainee Management Academy. Skills, Experience & Knowledge Needed Retail Management experience would be advantageous. Strong verbal and written communication skills. IT skills- Microsoft Outlook, Word and Excel. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Pension Scheme - Depending on level of role Life Assurance - Depending on level of role Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Feb 17, 2025
Full time
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent JD Sports in the most professional manner. Customer Service Maintain customer retention by providing first class service. Deal with enquires and complaints and resolving the issue/request. Drive consistency within your internal teams to achieve the highest service levels. Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS). Ensure that targets are achieved and, where possible, exceeded. Analyse Oracle reports to assist you in making key sales decisions. Manage in store devices in order to capitalise on a wider range of products. Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment. Following a weekly brief, ensure that this is applied to your store and maintain high visual standards. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Making sure that all new product and advertised product is all visible and in the correct locations. Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines. Training & Development Develop existing team members and encourage progression within the company. Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required. Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments. Management development should be prioritised by the use of the in-house Trainee Management Academy. Skills, Experience & Knowledge Needed Retail Management experience would be advantageous. Strong verbal and written communication skills. IT skills- Microsoft Outlook, Word and Excel. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Pension Scheme - Depending on level of role Life Assurance - Depending on level of role Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Bury, England, United Kingdom Job Title - Senior Project Manager Location - BL9 8RR Working rota - Monday - Friday Working hours - 40 hours Working model - 4 days in the office, 1 day working from home Role Overview: As a Senior Project Manager, you will be responsible for managing the end-to-end delivery of one or more complex projects aligned to JD's Transformation portfolio. This portfolio consists of a number of complex projects and programmes designed to deliver substantive change and business benefit across the JD Group in an exciting, fast-paced, global, multi-fascia environment. You will work closely with business stakeholders, Programme Managers, Project Managers, Business Analysts, operational teams, technology teams, and suppliers to help the business implement our strategy and further enhance our market-leading customer offering. Programmes range from implementing transformational technology change; expanding global supply chain operations; delivering business growth through mergers & acquisitions; developing innovative customer offerings to further differentiate ourselves from competitors. Quality, agility, and pace will be at the heart of everything you do, driving improvements that help us deliver quicker to market ensuring we keep our businesses safe and secure. We are looking for someone passionate about delivering great results and their own personal development. In return, you will receive the support, training, and development to further your career. Key Duties / Responsibilities: Lead and manage your project(s) to agreed time / cost / deliverable targets If new pieces of work emerge, work with the business to create project proposals, project initiation documents, business cases, enhancement, and change requests Ensure outcomes, objectives, and scope are clearly understood, defined, documented, and aligned to the overall JD strategy Manage scope and ensure that changes are logged, impact assessed, and managed Create and maintain project plans, risks and issues logs, and manage dependencies and budgets Identify stakeholders, build trusted relationships, and ensure that stakeholders are actively managed Lead the team of Project Managers, Business Analysts, other JD roles, and partners/suppliers involved with the project(s) to ensure that outcomes are achieved to the desired standard Facilitate and encourage collaboration across departments to ensure projects are completed successfully Commercially manage your project(s) ensuring costs and benefits are fully understood, tracked, and reported against monthly Communicate clearly on the status of your projects, escalating issues and risks appropriately to the Programme Manager, Programme Director, and other key stakeholders. Understand the impact of any risks to key deliverables and milestones and identify mitigation measures Lead all levels of reporting of your project(s) ie at Project & Programme Boards, weekly status reporting, monthly steerco's, and Global Exec Committee reporting. Where relevant and appropriate chair the meeting Take responsibility for your personal development including working with your manager to set objectives and milestones and identify your training needs Bring external best practice and identify new ways of working that will assist the Group Transformation function to deliver a higher quality of delivery to the business Skills / Experience / Knowledge Needed: 3+ years Senior Project Management experience Previous experience in an omnichannel retail environment is highly advantageous Highly organised, able to work in a fast-paced environment, prioritise and manage multiple demands simultaneously Strong facilitation and influencing skills Confidence, experience, and knowledge to problem solve and challenge stakeholders and delivery teams Self-starter able to work with limited guidance Strong communication skills, both written and verbal Diligent, focused, and dependable, able to build strong relationships based on integrity Team player able to work constructively with other project managers, business analysts, operational teams, technology teams, suppliers, business stakeholders, and senior management Professional certification in Project Management Experience working with omnichannel teams such as retail, digital, IT, operations, merchandising, marketing, finance, information security, loss control, analytics, customer care The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascias in over 36 countries around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people-first, a digital leader, and customer-focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Staff Discount on qualifying purchases across Group retail stores and online Discounted Gym membership Personal development opportunities to learn and develop at work Access to Apprenticeships and accredited qualifications Interested? If you are interested in this position, then press the Apply Now button . Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Feb 13, 2025
Full time
Bury, England, United Kingdom Job Title - Senior Project Manager Location - BL9 8RR Working rota - Monday - Friday Working hours - 40 hours Working model - 4 days in the office, 1 day working from home Role Overview: As a Senior Project Manager, you will be responsible for managing the end-to-end delivery of one or more complex projects aligned to JD's Transformation portfolio. This portfolio consists of a number of complex projects and programmes designed to deliver substantive change and business benefit across the JD Group in an exciting, fast-paced, global, multi-fascia environment. You will work closely with business stakeholders, Programme Managers, Project Managers, Business Analysts, operational teams, technology teams, and suppliers to help the business implement our strategy and further enhance our market-leading customer offering. Programmes range from implementing transformational technology change; expanding global supply chain operations; delivering business growth through mergers & acquisitions; developing innovative customer offerings to further differentiate ourselves from competitors. Quality, agility, and pace will be at the heart of everything you do, driving improvements that help us deliver quicker to market ensuring we keep our businesses safe and secure. We are looking for someone passionate about delivering great results and their own personal development. In return, you will receive the support, training, and development to further your career. Key Duties / Responsibilities: Lead and manage your project(s) to agreed time / cost / deliverable targets If new pieces of work emerge, work with the business to create project proposals, project initiation documents, business cases, enhancement, and change requests Ensure outcomes, objectives, and scope are clearly understood, defined, documented, and aligned to the overall JD strategy Manage scope and ensure that changes are logged, impact assessed, and managed Create and maintain project plans, risks and issues logs, and manage dependencies and budgets Identify stakeholders, build trusted relationships, and ensure that stakeholders are actively managed Lead the team of Project Managers, Business Analysts, other JD roles, and partners/suppliers involved with the project(s) to ensure that outcomes are achieved to the desired standard Facilitate and encourage collaboration across departments to ensure projects are completed successfully Commercially manage your project(s) ensuring costs and benefits are fully understood, tracked, and reported against monthly Communicate clearly on the status of your projects, escalating issues and risks appropriately to the Programme Manager, Programme Director, and other key stakeholders. Understand the impact of any risks to key deliverables and milestones and identify mitigation measures Lead all levels of reporting of your project(s) ie at Project & Programme Boards, weekly status reporting, monthly steerco's, and Global Exec Committee reporting. Where relevant and appropriate chair the meeting Take responsibility for your personal development including working with your manager to set objectives and milestones and identify your training needs Bring external best practice and identify new ways of working that will assist the Group Transformation function to deliver a higher quality of delivery to the business Skills / Experience / Knowledge Needed: 3+ years Senior Project Management experience Previous experience in an omnichannel retail environment is highly advantageous Highly organised, able to work in a fast-paced environment, prioritise and manage multiple demands simultaneously Strong facilitation and influencing skills Confidence, experience, and knowledge to problem solve and challenge stakeholders and delivery teams Self-starter able to work with limited guidance Strong communication skills, both written and verbal Diligent, focused, and dependable, able to build strong relationships based on integrity Team player able to work constructively with other project managers, business analysts, operational teams, technology teams, suppliers, business stakeholders, and senior management Professional certification in Project Management Experience working with omnichannel teams such as retail, digital, IT, operations, merchandising, marketing, finance, information security, loss control, analytics, customer care The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascias in over 36 countries around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people-first, a digital leader, and customer-focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Staff Discount on qualifying purchases across Group retail stores and online Discounted Gym membership Personal development opportunities to learn and develop at work Access to Apprenticeships and accredited qualifications Interested? If you are interested in this position, then press the Apply Now button . Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This role requires a strategic thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards and integrate seamlessly with our workflows. The role demands collaboration with various IT and business leaders to align service transition activities with organisational goals, driving continuous improvement and fostering a culture of excellence within the service transition team and across the organisation. What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. Collaborate with stakeholders to assess the impact of changes and ensure readiness for implementation. Release Management: Plan and manage the release of new services and updates, ensuring coordination across teams and adherence to schedules. Develop release policies and procedures, ensuring alignment with organisational goals and compliance requirements. Oversee the deployment of releases, ensuring successful implementation and addressing any issues that arise. Knowledge Management: Establish and maintain a knowledge management framework to capture, store, and share information across the organisation. Ensure knowledge resources are up-to-date, accessible, and effectively utilised by IT and business teams. Promote a culture of continuous learning and improvement through effective knowledge sharing practices. CMDB and Configuration Management: Oversee the management and maintenance of the Configuration Management Database (CMDB). Ensure the accuracy and completeness of configuration data, supporting effective service management and decision-making. Develop and enforce configuration management policies and procedures, ensuring compliance with industry standards. Service Reporting: Develop and maintain service reporting frameworks to provide insights into service performance and compliance. Produce regular reports on key performance indicators (KPIs), service level agreements (SLAs), and other metrics. Present findings to senior management and stakeholders, providing recommendations for improvement. Contract Management: Oversee the management of third-party provider contracts responsible for the execution layer of service transition activities. Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) as outlined in the contracts. Lead negotiations for contract renewals and amendments, securing favourable terms and conditions. Monitor vendor performance and manage relationships to ensure high-quality service delivery. Ensure third-party providers are integrated seamlessly into the organisation's workflows and align with the overall strategic vision. Leadership and Collaboration: Lead and develop a high-performing service transition team, fostering a culture of excellence and continuous improvement. Collaborate with other IT and business leaders to ensure alignment of service transition activities with organisational goals. Act as a point of escalation for service transition issues, ensuring timely resolution and effective communication. What We're Looking For: Required Skills and Experience: Leadership and Management: Proven leadership abilities with experience in mentoring, coaching, and developing high-performing teams. Strong strategic thinking and planning skills to drive continuous improvement and foster a culture of excellence. Excellent communication and interpersonal skills to build strong relationships with technical and business stakeholders. Effective collaboration skills to work with various IT and business leaders, ensuring alignment of service transition activities with organisational goals. Technical Expertise: In-depth knowledge of ITIL processes and best practices, particularly in service transition areas such as change enablement, release management, and configuration management. Strong understanding of Configuration Management Database (CMDB) and its role in service management. Proficiency in knowledge management frameworks and service reporting tools. Experience in managing the end-to-end lifecycle of IT services, from development to operations. Contract and Vendor Management: Experience in managing third-party provider contracts, including negotiating terms, monitoring performance, and ensuring compliance with SLAs and KPIs. Experience: Professional Experience: Minimum of 10 years of experience in IT service management, with at least 5 years in a leadership role overseeing service transition activities. Experience in the retail industry or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and are delivered on time and within budget. Educational Background: Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., ITIL Expert, ITIL Service Transition, PMP) are highly desirable. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Staff Discount on qualifying purchases across Group retail stores and online. Discounted Gym membership. Personal development opportunities to learn and develop at work. Access to Apprenticeships and accredited qualifications. Interested? If you are interested in this position, then press the Apply Now button . Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Feb 13, 2025
Full time
The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This role requires a strategic thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards and integrate seamlessly with our workflows. The role demands collaboration with various IT and business leaders to align service transition activities with organisational goals, driving continuous improvement and fostering a culture of excellence within the service transition team and across the organisation. What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. Collaborate with stakeholders to assess the impact of changes and ensure readiness for implementation. Release Management: Plan and manage the release of new services and updates, ensuring coordination across teams and adherence to schedules. Develop release policies and procedures, ensuring alignment with organisational goals and compliance requirements. Oversee the deployment of releases, ensuring successful implementation and addressing any issues that arise. Knowledge Management: Establish and maintain a knowledge management framework to capture, store, and share information across the organisation. Ensure knowledge resources are up-to-date, accessible, and effectively utilised by IT and business teams. Promote a culture of continuous learning and improvement through effective knowledge sharing practices. CMDB and Configuration Management: Oversee the management and maintenance of the Configuration Management Database (CMDB). Ensure the accuracy and completeness of configuration data, supporting effective service management and decision-making. Develop and enforce configuration management policies and procedures, ensuring compliance with industry standards. Service Reporting: Develop and maintain service reporting frameworks to provide insights into service performance and compliance. Produce regular reports on key performance indicators (KPIs), service level agreements (SLAs), and other metrics. Present findings to senior management and stakeholders, providing recommendations for improvement. Contract Management: Oversee the management of third-party provider contracts responsible for the execution layer of service transition activities. Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) as outlined in the contracts. Lead negotiations for contract renewals and amendments, securing favourable terms and conditions. Monitor vendor performance and manage relationships to ensure high-quality service delivery. Ensure third-party providers are integrated seamlessly into the organisation's workflows and align with the overall strategic vision. Leadership and Collaboration: Lead and develop a high-performing service transition team, fostering a culture of excellence and continuous improvement. Collaborate with other IT and business leaders to ensure alignment of service transition activities with organisational goals. Act as a point of escalation for service transition issues, ensuring timely resolution and effective communication. What We're Looking For: Required Skills and Experience: Leadership and Management: Proven leadership abilities with experience in mentoring, coaching, and developing high-performing teams. Strong strategic thinking and planning skills to drive continuous improvement and foster a culture of excellence. Excellent communication and interpersonal skills to build strong relationships with technical and business stakeholders. Effective collaboration skills to work with various IT and business leaders, ensuring alignment of service transition activities with organisational goals. Technical Expertise: In-depth knowledge of ITIL processes and best practices, particularly in service transition areas such as change enablement, release management, and configuration management. Strong understanding of Configuration Management Database (CMDB) and its role in service management. Proficiency in knowledge management frameworks and service reporting tools. Experience in managing the end-to-end lifecycle of IT services, from development to operations. Contract and Vendor Management: Experience in managing third-party provider contracts, including negotiating terms, monitoring performance, and ensuring compliance with SLAs and KPIs. Experience: Professional Experience: Minimum of 10 years of experience in IT service management, with at least 5 years in a leadership role overseeing service transition activities. Experience in the retail industry or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and are delivered on time and within budget. Educational Background: Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., ITIL Expert, ITIL Service Transition, PMP) are highly desirable. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Staff Discount on qualifying purchases across Group retail stores and online. Discounted Gym membership. Personal development opportunities to learn and develop at work. Access to Apprenticeships and accredited qualifications. Interested? If you are interested in this position, then press the Apply Now button . Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.