Network Plus

Description Senior Authorised Person (11kv to 33kv) Key Responsibilities As a Senior Authorised Person, you will provide outages for vegetation management operations. Experience and Qualifications Experience of working on an Overhead Lines, Underground Cabling and/or Substations contract previously Hold a valid First Aid Qualification Current SSEN authorisation Clean Driving Licence Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description Senior Authorised Person (11kv to 33kv) Key Responsibilities As a Senior Authorised Person, you will provide outages for vegetation management operations. Experience and Qualifications Experience of working on an Overhead Lines, Underground Cabling and/or Substations contract previously Hold a valid First Aid Qualification Current SSEN authorisation Clean Driving Licence Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description Senior Authorised Person (11kv to 33kv) Key Responsibilities As a Senior Authorised Person, you will provide outages for vegetation management operations. Experience and Qualifications Experience of working on an Overhead Lines, Underground Cabling and/or Substations contract previously Hold a valid First Aid Qualification Current SSEN authorisation Clean Driving Licence Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description We have roles available across the United Utilities area. i.e. Manchester, Cheshire, Lancashire, Cumbria. . Key Responsibilities We are looking for someone to: Achieve DMA exit levels Interact with UU and dig team agents Have a good understanding of reading a DMA map Interact with customer and explaining any procedures needed to complete work on private land We are looking for someone who has good timekeeping and good housekeeping with tools and equipment We are looking for someone to use GARD (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback Skills, Knowledge & Expertise Applicants should have experience in leakage detection and be competent in the following: Conventional sounding Leak noise correlation Ground microphone Cat and generator Customer liaison A valid EUSR water hygiene certificate and unit 2 sign, lighting and guarding accreditation will also be an advantage Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Utilities Planner, you will be the key contact before works for the operational team. You will have full accountability for the planning & streetworks aspects of all works before they commence on site. You will ensure that all operational teams are able to undertake their work in line with the received push plans and requested dates as well as compliant with NRSWA and ensure that timescales are adhered to minimising any financial impact to the company. Key Responsibilities Take ownership of the workstreams, coordinating the work from receipt, through to job completion Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity Identify noticing issues and apply early intervention, to ensure that all information derived from inspections and other sources is correctly handled to ensure correct response from utilities and other promoters of Street Works activity and to minimise challenges to Section 74 invoices and FPNs Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure that all the client and operational requirements are met in a professional and efficient manner Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Skills, Knowledge & Expertise Ideally, you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multitask and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Reinstatement Manager, you will be responsible for managing reinstatement teams working as part of our client's contract. Working to meet the needs of the client, you will provide technical expertise and experience, as part of a team, to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company's work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities We are looking for someone to: Have operational responsibility for the reinstatement teams and their in-day activities Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management Manage all other resources e.g. materials and plant Carry out team briefings with teams on a monthly basis Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams Manage the defect programme and ensure that KPIs are met and Highway Meetings are attended Use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur Experience and Qualifications Strong knowledge of NRSWA and reinstatement standards Experience managing reinstatement operations (backfill, tarmac, surfacing teams) Proven leadership and team management across multiple sites Effective planning, scheduling, and resource management Strong focus on H&S compliance, quality, and customer service Commercial awareness - cost control, job costing, and subcontractor management Excellent stakeholder and client communication Analytical, organised, and solution-focused under pressure Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Utilities Planner, you will be the key contact before works for the operational team. You will have full accountability for the planning & Streetworks aspects of all works before they commence on site. You will ensure that all operational teams are able to undertake their work in line with the received push plans and requested dates as well as compliant with NRSWA and ensure that timescales are adhered to minimising any financial impact to the company. Key Responsibilities Take ownership of the workstreams, coordinating the work from receipt, through to job completion Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity Identify noticing issues and apply early intervention, to ensure that all information derived from inspections and other sources is correctly handled to ensure correct response from utilities and other promoters of Street Works activity and to minimise challenges to Section 74 invoices and FPNs Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure that all the client and operational requirements are met in a professional and efficient manner Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description We have roles available across the United Utilities area. i.e. Manchester, Cheshire, Lancashire, Cumbria. . Key Responsibilities We are looking for someone to: Achieve DMA exit levels Interact with UU and dig team agents Have a good understanding of reading a DMA map Interact with customer and explaining any procedures needed to complete work on private land We are looking for someone who has good timekeeping and good housekeeping with tools and equipment We are looking for someone to use GARD (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback Skills, Knowledge & Expertise Applicants should have experience in leakage detection and be competent in the following: Conventional sounding Leak noise correlation Ground microphone Cat and generator Customer liaison A valid EUSR water hygiene certificate and unit 2 sign, lighting and guarding accreditation will also be an advantage Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Scheduler, you will be responsible for effectively planning and coordinating the Company's work through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities Take ownership of the workstreams, coordinating the work from receipt, through to job completion Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity Provide customer service to both internal and external customers via telephone and webchat Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure that all the client and operational requirements are met in a professional and efficient manner Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Skills, Knowledge and Expertise Exceptional Customer Service skills Good verbal communication skills Resilience to work under time pressures Natural ability to plan and organise Knowledge of planning and scheduling systems would be an advantage Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client Welsh Water. You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks and water quality issues. Types of activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations / tracing supplies. You will provide operational leadership - ensuring that the work is Planned and delivered safely on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. You will supervise operatives, monitor their performance and ensure their productivity is in line with contract service level agreements. Key Responsibilities Ensure that gangs have appropriate vehicles, equipment stores and skills to perform allocated work. To avoid cost implications and adopt first time fix mentality within the team. Demonstrate good time management and flexibility to allow the execution of your roles and responsibilities. Perform fluidity tasks prestart checks to ensure work can be executed on time and without issue Liaise with customers, clients, local authorities and other interested third parties regarding past, present or future works Provide sufficient and timely supervision, assessment and coaching to ensure gangs are performing to agreed production levels and expected safety standards. Perform quality checks in line with contract specification of requirements, to include but not limited to reviewing job pack Photos and Comments, CAT data, Hazard reports, vehicle checks and gang checks. Regularly undertake all necessary and appropriate ToolBox Talks, Briefings and other communications in the expected time frame. Perform weekly fleet and plant checks ensuring fleet, plant and equipment maintenance is carried out and is calibrated within the correct timescales Maintain own levels of skill and knowledge to do the job effectively. Comply with the relevant Company HSQE and welfare policy provisions Support and service Welsh Water and ensure all agreed client and internal KPI's are met or exceeded. Ensure gang productivity targets are met Ensure operative training records are accurate and kept up to date each week Ensure job updates from site are accurate and in real-time Oversee daily operations, ensuring that work is performed according to the plan and that any issues are promptly addressed. Proactively identify potential risks related to safety, environmental impact, and project delays. Develop and implement strategies to mitigate identified risks, ensuring continuity and safety in operations. This may by means of a Task Specific Risk Assessment. Conduct Accident / Incident Investigations within the required time scales, supported by HSEQ Department. Prepare and execute contingency plans in case of emergencies, such as water main breaks, leaks, or other unforeseen incidents. Coordinate quick and effective responses to minimise service disruptions and environmental damage. Implement practices that minimise the environmental impact of construction or maintenance activities, such as controlling runoff or managing waste. Skills, Knowledge and Expertise Must be able to communicate professionally and effectively, particularly to external parties such as the client, their customers and local authorities Must have the skills and confidence to supervise and coordinate site requirements and tasks Understanding of commercial and basic business finance e.g. capital and revenue expenditure, cash-flow, overheads, etc. Must possess a clear focus on high quality and control of costs Must have the desire to solve problems, resolve conflict, arbitrate, negotiate and make sound judgements and decisions Must have skills, experience and natural ability to coach, manage and lead people Must be reliable, tolerant and be able to get on with others Should be well presented and business like. Qualifications Streetworks - For Supervisors CSCS Card (Current Construction Skills Certificate Scheme) National Water Hygiene Card (Blue Card) Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description The MI and Reporting Manager will lead the development, delivery, and continuous improvement of management information (MI), performance dashboards, and compliance reporting across the Welsh Water contract. This role is pivotal in ensuring data-driven decision-making, operational transparency, and contractual compliance. Key Responsibilities Design and maintain KPI dashboards and MI reports to support operational, commercial, and HSEQ teams. Maintain high standards of data quality and integrity within the relevant databases. within the BI Reporting database Ensure real-time visibility of performance metrics via live systems accessible to Welsh Water and internal stakeholders Produce monthly and quarterly reports summarising compliance with the contractual obligations. Interrogate and interpret large volumes of data to identify, support and challenge business opportunities Support governance reviews and steering groups by providing detailed performance insights and audit-ready documentation. Translate business requirements into specifications for new solutions Experience and Qualifications Attention to detail: A meticulous approach is vital for identifying and correcting anomalies that could affect reporting results Time Management: The ability to manage workload and prioritize tasks to meet deadlines is important. Teamwork & Collaboration: Interpersonal skills to collaborate with others and deliver solutions effectively are valuable. Analytical & Problem-Solving Skills: The ability to analyze complex data, identify discrepancies, and interpret findings to support business decisions is crucial. Communication Skills: Strong verbal and written communication skills are necessary for interpreting client requirements and presenting data insights clearly to stakeholder Network hardware configuration and troubleshooting Wireless network Systems Printing technologies A very analytical mind, able to tackle a problem from different angles and make decisions quickly Strong communication - good written and oral communication skills Excellent interpersonal skills Ability to present ideas in business-friendly and user-friendly language Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description We have roles available across the United Utilities area. i.e. Manchester, Cheshire, Lancashire, Cumbria. . Key Responsibilities We are looking for someone to: Achieve DMA exit levels Interact with UU and dig team agents Have a good understanding of reading a DMA map Interact with customer and explaining any procedures needed to complete work on private land We are looking for someone who has good timekeeping and good housekeeping with tools and equipment We are looking for someone to use GARD (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback Skills, Knowledge & Expertise Applicants should have experience in leakage detection and be competent in the following: Conventional sounding Leak noise correlation Ground microphone Cat and generator Customer liaison A valid EUSR water hygiene certificate and unit 2 sign, lighting and guarding accreditation will also be an advantage Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description To support the delivery of excellent customer service across the Severn Trent Water contract by acting as the central point of contact between customers, operational teams, and internal stakeholders. The role ensures that all customer interactions are managed efficiently, accurately, and with a strong focus on communication, service quality, an regulatory expectations. Key Responsibilities Case Management & Customer Support Handle customer enquiries, complaints, and updates professionally and promptly, ensuring alignment with Severn Trent Water's service standards. Manage open tickets, ensuring next steps, due dates, and actions are updated accurately. Keep customers informed throughout their journey (KCI), reducing uncertainty and preventing avoidable escalations. Carry out proactive follow-up calls after completed visits to confirm that work has been carried out to the customer's satisfaction and address any concerns early. Operational Coordination Liaise with field teams, planners, and supervisors to support work delivery across the Severn Trent Water metering and clean water operations. Ensure all relevant operational information is captured clearly, including access requirements, customer expectations, and job notes. Support the allocation and prioritisation of work based on urgency, customer impact, and operational needs. Data & Reporting Maintain accurate system records (e.g., Qualtrics, Modular Plus, SAP, internal trackers) to support Severn Trent Water reporting requirements. Log root cause, assignable cause, next step, AM/PM slot, and ticket age fields consistently. Identify incomplete or missing operational or customer information and proactively resolve these gaps. Customer Experience & Quality Provide clear, empathetic communication that helps customers understand what is happening and what to expect next on Severn Trent Water's behalf. Help improve customer satisfaction (CSAT) and influence C-MeX proxy performance by ensuring a smooth, transparent customer journey. Spot repeat issues, risks, or process gaps and feed these back to leadership to support continuous improvement across the contract. Collaboration Work closely with Project Managers, supervisors, and the wider customer and operational teams. Collaborate effectively with our client, Severn Trent Water, including their Customer, Operations, Planning, and Metering teams, to ensure aligned communication and smooth case progression. Share information proactively to prevent repeat visits, avoid miscommunication, and reduce customer frustration. Support colleagues and new starters by offering guidance and helping embed good customer experience practices. Skills, Knowledge and Expertise Strong communication skills with a calm, clear, and professional manner. Good organisational ability with attention to detail and reliable workflow management. Confident using multiple systems and reporting tools. Able to work under pressure, prioritise effectively, and maintain a customer-first mindset on a regulated water contract. A solution-focused, proactive approach that helps prevent issues before they escalate. Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - +-policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client Welsh Water. You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks and water quality issues. Types of activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations / tracing supplies. You will provide operational leadership - ensuring that the work is Planned and delivered safely on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. You will supervise operatives, monitor their performance and ensure their productivity is in line with contract service level agreements. Key Responsibilities Ensure that gangs have appropriate vehicles, equipment stores and skills to perform allocated work. To avoid cost implications and adopt first time fix mentality within the team. Demonstrate good time management and flexibility to allow the execution of your roles and responsibilities. Perform fluidity tasks prestart checks to ensure work can be executed on time and without issue Liaise with customers, clients, local authorities and other interested third parties regarding past, present or future works Provide sufficient and timely supervision, assessment and coaching to ensure gangs are performing to agreed production levels and expected safety standards. Perform quality checks in line with contract specification of requirements, to include but not limited to reviewing job pack Photos and Comments, CAT data, Hazard reports, vehicle checks and gang checks. Regularly undertake all necessary and appropriate ToolBox Talks, Briefings and other communications in the expected time frame. Perform weekly fleet and plant checks ensuring fleet, plant and equipment maintenance is carried out and is calibrated within the correct timescales Maintain own levels of skill and knowledge to do the job effectively. Comply with the relevant Company HSQE and welfare policy provisions Support and service Welsh Water and ensure all agreed client and internal KPI's are met or exceeded. Ensure gang productivity targets are met Ensure operative training records are accurate and kept up to date each week Ensure job updates from site are accurate and in real-time Oversee daily operations, ensuring that work is performed according to the plan and that any issues are promptly addressed. Proactively identify potential risks related to safety, environmental impact, and project delays. Develop and implement strategies to mitigate identified risks, ensuring continuity and safety in operations. This may by means of a Task Specific Risk Assessment. Conduct Accident / Incident Investigations within the required time scales, supported by HSEQ Department. Prepare and execute contingency plans in case of emergencies, such as water main breaks, leaks, or other unforeseen incidents. Coordinate quick and effective responses to minimise service disruptions and environmental damage. Implement practices that minimise the environmental impact of construction or maintenance activities, such as controlling runoff or managing waste. Skills, Knowledge and Expertise Must be able to communicate professionally and effectively, particularly to external parties such as the client, their customers and local authorities Must have the skills and confidence to supervise and coordinate site requirements and tasks Understanding of commercial and basic business finance e.g. capital and revenue expenditure, cash-flow, overheads, etc. Must possess a clear focus on high quality and control of costs Must have the desire to solve problems, resolve conflict, arbitrate, negotiate and make sound judgements and decisions Must have skills, experience and natural ability to coach, manage and lead people Must be reliable, tolerant and be able to get on with others Should be well presented and business like. Qualifications Streetworks - For Supervisors CSCS Card (Current Construction Skills Certificate Scheme) National Water Hygiene Card (Blue Card) Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Reinstatement Manager, you will be responsible for managing reinstatement teams working as part of our client's contract. Working to meet the needs of the client, you will provide technical expertise and experience, as part of a team, to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company's work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities We are looking for someone to: Have operational responsibility for the reinstatement teams and their in-day activities Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management Manage all other resources e.g. materials and plant Carry out team briefings with teams on a monthly basis Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams Manage the defect programme and ensure that KPIs are met and Highway Meetings are attended Use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur Experience and Qualifications Strong knowledge of NRSWA and reinstatement standards Experience managing reinstatement operations (backfill, tarmac, surfacing teams) Proven leadership and team management across multiple sites Effective planning, scheduling, and resource management Strong focus on H&S compliance, quality, and customer service Commercial awareness - cost control, job costing, and subcontractor management Excellent stakeholder and client communication Analytical, organised, and solution-focused under pressure Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description We have roles available across the United Utilities area. i.e. Manchester, Cheshire, Lancashire, Cumbria. . Key Responsibilities We are looking for someone to: Achieve DMA exit levels Interact with UU and dig team agents Have a good understanding of reading a DMA map Interact with customer and explaining any procedures needed to complete work on private land We are looking for someone who has good timekeeping and good housekeeping with tools and equipment We are looking for someone to use GARD (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback Skills, Knowledge & Expertise Applicants should have experience in leakage detection and be competent in the following: Conventional sounding Leak noise correlation Ground microphone Cat and generator Customer liaison A valid EUSR water hygiene certificate and unit 2 sign, lighting and guarding accreditation will also be an advantage Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client Welsh Water. You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks and water quality issues. Types of activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations / tracing supplies. You will provide operational leadership - ensuring that the work is Planned and delivered safely on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. You will supervise operatives, monitor their performance and ensure their productivity is in line with contract service level agreements. Key Responsibilities Ensure that gangs have appropriate vehicles, equipment stores and skills to perform allocated work. To avoid cost implications and adopt first time fix mentality within the team. Demonstrate good time management and flexibility to allow the execution of your roles and responsibilities. Perform fluidity tasks prestart checks to ensure work can be executed on time and without issue Liaise with customers, clients, local authorities and other interested third parties regarding past, present or future works Provide sufficient and timely supervision, assessment and coaching to ensure gangs are performing to agreed production levels and expected safety standards. Perform quality checks in line with contract specification of requirements, to include but not limited to reviewing job pack Photos and Comments, CAT data, Hazard reports, vehicle checks and gang checks. Regularly undertake all necessary and appropriate ToolBox Talks, Briefings and other communications in the expected time frame. Perform weekly fleet and plant checks ensuring fleet, plant and equipment maintenance is carried out and is calibrated within the correct timescales Maintain own levels of skill and knowledge to do the job effectively. Comply with the relevant Company HSQE and welfare policy provisions Support and service Welsh Water and ensure all agreed client and internal KPI's are met or exceeded. Ensure gang productivity targets are met Ensure operative training records are accurate and kept up to date each week Ensure job updates from site are accurate and in real-time Oversee daily operations, ensuring that work is performed according to the plan and that any issues are promptly addressed. Proactively identify potential risks related to safety, environmental impact, and project delays. Develop and implement strategies to mitigate identified risks, ensuring continuity and safety in operations. This may by means of a Task Specific Risk Assessment. Conduct Accident / Incident Investigations within the required time scales, supported by HSEQ Department. Prepare and execute contingency plans in case of emergencies, such as water main breaks, leaks, or other unforeseen incidents. Coordinate quick and effective responses to minimise service disruptions and environmental damage. Implement practices that minimise the environmental impact of construction or maintenance activities, such as controlling runoff or managing waste. Skills, Knowledge and Expertise Must be able to communicate professionally and effectively, particularly to external parties such as the client, their customers and local authorities Must have the skills and confidence to supervise and coordinate site requirements and tasks Understanding of commercial and basic business finance e.g. capital and revenue expenditure, cash-flow, overheads, etc. Must possess a clear focus on high quality and control of costs Must have the desire to solve problems, resolve conflict, arbitrate, negotiate and make sound judgements and decisions Must have skills, experience and natural ability to coach, manage and lead people Must be reliable, tolerant and be able to get on with others Should be well presented and business like. Qualifications Streetworks - For Supervisors CSCS Card (Current Construction Skills Certificate Scheme) National Water Hygiene Card (Blue Card) Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Project Quantity Surveyor, you will support the Commercial Manager; helping to drive efficiencies; managing costs and regional performance for our clients. This role will see you take control of all financial aspects of the project; overseeing all commercial & contractual matters. You will deliver desired margin return utilising high standards of commercial acumen. Whilst identifying, recording and tracking, both risks and opportunities. Key Responsibilities Manage and monitor project costs including weekly P&L reporting Review contract documents and advise on any issues Track the progress and cash flow forecast information Produce and review commercial forecasts, Cost Value Reconciliation (CVRs) and Project Finance Reports Take responsibility for Subcontract Management; including Subcontract Forecasting, raising Subcontractor Orders and Negotiating Subcontract terms Prepare subcontract documents, enquiries and assessment of quotations Place subcontract orders, agreement and certification of subcontract valuations, invoice, subcontract payments and final account agreements Be responsible for the management of the change control process, risk and value management Manage and track project changes, variations and/or notices Assess and value variations and compensation events Prepare and submit interim valuations and payment applications to clients, along with the agreement of final accounts Attend risk review, progress and commercial meetings on-site with the Client Be actively involved with tenders and pricing Assist Credit Control with cash recovery and forecasting Support the operational team in daily commercial and contractual aspects Skills, Knowledge & Expertise Degree qualification (RICS accredited or equivalent) is desirable but not essential Ideally you will have experience working in the Utilities industry Sound knowledge of contracts - NEC preferred Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Site Agent, you will be responsible for the resources associated with delivering a wide range of Infrastructure Projects and Capital Works, on the existing waste water network across with North West, for our client United Utilities. You will plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our Non-Core programme of work is delivered safely, to the right quality, on programme and to the clients budget. Key Responsibilities We are looking for someone to have operational supervisory responsibility for waste water projects on the Non-Core Programme and the daily activities that take place on site. We are looking for someone to be site based and regularly visit teams at local site level - reviewing progress and performance and ensuring all standards are adhered to at all times. We are looking for someone to organise all resources for our schemes, including plant, labour, materials and sub-contractors, in the most cost-effective way. We are looking for someone to manage compliance to our Health and Safety procedures on site e.g. weekly checks, inspections, team briefings, audits and work with the teams as required to develop them and support them in reaching their full potential. We are looking for someone to do weekly reporting of the sites to our management team and the client on weekly meetings and calls to update the team on progress, planning and issues. We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents if and when they occur Experience and Qualifications Experience of working in the Utilities sector and ideally on waste water and Capital works Competence, knowledge and experience in deep excavations, civils, drainage, structures and waste water based schemes. Competence, knowledge and experience in Street Works and Confined Spaces Health & Safety qualification an advantage Awareness of costs and programme awareness Good team management and communication skills Proficient IT skills, including Microsoft Project is preferable Full UK Driving Licence Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.