Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job We're looking for a forward-thinking Digital Business Analyst to join our fast-paced and innovative Digital function. In this pivotal role, you'll act as the bridge between business needs and technical solutions, translating ideas into actionable user stories that drive meaningful change. You'll lead the charge in gathering, analysing, and managing requirements throughout the project lifecycle, ensuring clarity, alignment, and readiness for development. Your insights will help shape digital products that deliver real value to users and stakeholders alike. Working collaboratively with cross-functional teams including developers, testers, product owners, and business stakeholders; you'll play a key role in ensuring successful project delivery. You'll champion agile ways of working, contribute to continuous improvement, and help foster a culture of innovation and excellence. If you're passionate about digital transformation and thrive in a collaborative environment, this is your opportunity to make a lasting impact. What will I be doing? Collaborate with stakeholders to develop and maintain a well-structured product backlog. Craft high-quality user stories and tasks that are clear, actionable, and aligned with business goals. Elicit, analyse, and manage requirements throughout the entire project lifecycle. Assess proposed solutions and designs, providing constructive feedback to ensure optimal outcomes. Document current ('As is') and future ('To be') process flows to support business transformation. Support agile delivery by assisting the Scrum Master and acting as a proxy Product Owner when needed. What do I need? Strong experience as a Business Analyst in Agile environments, with strong skills in story mapping, prioritisation, and MVP definition. Preferably focusing on Digital products and environments. Proficient in requirements elicitation, process and data modelling, and managing the full requirement lifecycle. Excellent communication and facilitation skills, with the ability to lead workshops and engage effectively with stakeholders at all levels. Advanced user of Jira and familiar with Agile software development practices, with solid technical understanding of architecture, databases, and development methodologies. Analytical, detail-oriented, and data-driven, with a confident and pragmatic approach to problem-solving and continuous improvement. Comfortable challenging peers and stakeholders to uphold quality standards, with a commitment to producing best-in-class user stories and EPICs. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Aug 07, 2025
Full time
Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job We're looking for a forward-thinking Digital Business Analyst to join our fast-paced and innovative Digital function. In this pivotal role, you'll act as the bridge between business needs and technical solutions, translating ideas into actionable user stories that drive meaningful change. You'll lead the charge in gathering, analysing, and managing requirements throughout the project lifecycle, ensuring clarity, alignment, and readiness for development. Your insights will help shape digital products that deliver real value to users and stakeholders alike. Working collaboratively with cross-functional teams including developers, testers, product owners, and business stakeholders; you'll play a key role in ensuring successful project delivery. You'll champion agile ways of working, contribute to continuous improvement, and help foster a culture of innovation and excellence. If you're passionate about digital transformation and thrive in a collaborative environment, this is your opportunity to make a lasting impact. What will I be doing? Collaborate with stakeholders to develop and maintain a well-structured product backlog. Craft high-quality user stories and tasks that are clear, actionable, and aligned with business goals. Elicit, analyse, and manage requirements throughout the entire project lifecycle. Assess proposed solutions and designs, providing constructive feedback to ensure optimal outcomes. Document current ('As is') and future ('To be') process flows to support business transformation. Support agile delivery by assisting the Scrum Master and acting as a proxy Product Owner when needed. What do I need? Strong experience as a Business Analyst in Agile environments, with strong skills in story mapping, prioritisation, and MVP definition. Preferably focusing on Digital products and environments. Proficient in requirements elicitation, process and data modelling, and managing the full requirement lifecycle. Excellent communication and facilitation skills, with the ability to lead workshops and engage effectively with stakeholders at all levels. Advanced user of Jira and familiar with Agile software development practices, with solid technical understanding of architecture, databases, and development methodologies. Analytical, detail-oriented, and data-driven, with a confident and pragmatic approach to problem-solving and continuous improvement. Comfortable challenging peers and stakeholders to uphold quality standards, with a commitment to producing best-in-class user stories and EPICs. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Better hours, better pay, join the AA. Enjoy work-life balance with weekday shifts covering hours between 8am and 8pm with overtime available on the end of your shift and on Saturdays. The role of a Service Maintenance and Repair Technician is multifaceted and impactful, and due to a successful year we are expanding the team. You will be the friendly face who provides a first-class service and repair work, whether at customers' workplace or home. As part of our mobile mechanic team, you will attend appointments completing service inspections, breakdowns, provide on-the-spot repairs, and keep things running smoothly. Plus, comprehensive training and ongoing support will help you excel in your role. If you're passionate about fixing things and enjoy being a hero on the road, this could be an exciting career path for you! Look at all things The AA at our You Tube channel:The AA - YouTube Our commitments: Basic Salary, £40,750 This includes a location allowance. • Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). • Bring your best self and we provide the rest, including van, full uniform, boots, and the best available equipment! • Free breakdown cover from day one. • 23 days holidays (increases with service) • Up to 7% company pension contribution • A famous brand that our customers love with industry leading training. • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family • Career Progression What will I be doing? You'll be: • A communicator:You are our master of diagnostics and fundamental in delighting your customers! You are comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of • A self-starter:You thrive working independently or within a team, driving to various locations in all weathers. No two jobs are the same and you will have the variety of appointment-based work and breakdowns. • A fixer/problem solver:You're excited to utilise your technical ability to solve a variety of issues. Whether that's fixing the vehicle by the roadside or attending an appointment, you are the solution bringer and enable your customer to get on with their day • More importantly you will be the friendly face of the UK's largest motoring organisation. To our members, you are the superhero. Ready for anything, you'll be there for them, anytime, anywhere and in any weather. You will get their day moving again, forging confidence for drivers now and for the future. What do I need? You'll need: • NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with the right experience • It's essential thatyou have a full category B driving licence, with 6 points or less • To be happy working flexible hours, which could include evenings. Additional information • As a valued team member,we develop career programs for our employees' growth and long-term progression within an organisation. These programs are designed to match employees' abilities, needs, and career goals to current and future opportunities • Here at the AA, we are committed to diversity and inclusion, a positive environment where everyone can thrive. Embracing diverse perspectives enriches the workplace and fosters innovation • You can apply today by clicking on the link below and filling out a short application form. As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks. Ready for anything? Apply Today
Aug 05, 2025
Full time
Better hours, better pay, join the AA. Enjoy work-life balance with weekday shifts covering hours between 8am and 8pm with overtime available on the end of your shift and on Saturdays. The role of a Service Maintenance and Repair Technician is multifaceted and impactful, and due to a successful year we are expanding the team. You will be the friendly face who provides a first-class service and repair work, whether at customers' workplace or home. As part of our mobile mechanic team, you will attend appointments completing service inspections, breakdowns, provide on-the-spot repairs, and keep things running smoothly. Plus, comprehensive training and ongoing support will help you excel in your role. If you're passionate about fixing things and enjoy being a hero on the road, this could be an exciting career path for you! Look at all things The AA at our You Tube channel:The AA - YouTube Our commitments: Basic Salary, £40,750 This includes a location allowance. • Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). • Bring your best self and we provide the rest, including van, full uniform, boots, and the best available equipment! • Free breakdown cover from day one. • 23 days holidays (increases with service) • Up to 7% company pension contribution • A famous brand that our customers love with industry leading training. • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family • Career Progression What will I be doing? You'll be: • A communicator:You are our master of diagnostics and fundamental in delighting your customers! You are comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of • A self-starter:You thrive working independently or within a team, driving to various locations in all weathers. No two jobs are the same and you will have the variety of appointment-based work and breakdowns. • A fixer/problem solver:You're excited to utilise your technical ability to solve a variety of issues. Whether that's fixing the vehicle by the roadside or attending an appointment, you are the solution bringer and enable your customer to get on with their day • More importantly you will be the friendly face of the UK's largest motoring organisation. To our members, you are the superhero. Ready for anything, you'll be there for them, anytime, anywhere and in any weather. You will get their day moving again, forging confidence for drivers now and for the future. What do I need? You'll need: • NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with the right experience • It's essential thatyou have a full category B driving licence, with 6 points or less • To be happy working flexible hours, which could include evenings. Additional information • As a valued team member,we develop career programs for our employees' growth and long-term progression within an organisation. These programs are designed to match employees' abilities, needs, and career goals to current and future opportunities • Here at the AA, we are committed to diversity and inclusion, a positive environment where everyone can thrive. Embracing diverse perspectives enriches the workplace and fosters innovation • You can apply today by clicking on the link below and filling out a short application form. As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks. Ready for anything? Apply Today
Location: London (Hybrid) Employment Type: Full time / Permanent Business Area/Function: Roadside Services Application Closing Date: Thursday 27th February 2025Thought The AA only provide roadside assistance? Think again. For over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Executive Assistant , you'll play a key part to our success and join us on this exciting motoring journey. This is the job As our Executive Assistant , you will support the Managing Director of Roadside Services. This is a busy and varied role where you will be providing seamless management of the MD's diary, travel arrangements, inbox management, organising and preparing for meetings as well as drafting and amending documents and reports. You will be taking minutes in key meetings and responding to internal and external stakeholders. You will be the 'go to' person for the Managing Director - Roadside and his team and will have the ability to successfully multi-task, playing a key role in facilitating seamless communication and effective time management. Proactive and agile, you'll anticipate business needs, triaging and prioritising to ensure timely responses and efficient completion of actions. This is largely an office-based role with most of your time spent with our Managing Director in either our London OR Basingstoke offices. What will I be doing? Support the MD and Roadside Leadership Team: Assist in activities to ensure smooth, efficient and effective business operations, using your initiative to achieve overall business objectives. Ensure the MD is briefed on key matters and prepared for meetings. Report and Presentation Preparation: Coordinate and prepare reports, agendas and presentations for senior stakeholders and events, ensuring actions are monitored and completed. Communication & Engagement: Support the planning and management of Roadside - events and internal communication, managing relationships with external partners and across the Group, driving engagement and collaboration. Record Keeping and Document Management: Maintain comprehensive and accurate records including meeting minutes and organise documents in support of MDs governance and oversight responsibilities. Track and monitor actions and deadlines to ensure timely follow up. Relationship Building: Develop and maintain close relationships within Roadside Services and with wider teams, the EA/PA community and other business areas. Financial Management: Manage the Function's finances, including issuing and processing invoices, and liaising with the finance department on approvals and reporting requirements. Office Management: Managing diary access, meeting preparation, weekly notes, inbox curation and dealing with enquiries. What do I need? Capability, Knowledge and Experience: Experience working within a similar Executive Assistant role supporting Executive level stakeholders Proven ability to work within a fast-paced, ever-evolving environment with the ability to manage multiple priorities effectively Confident learning and utilising various IT systems/software including Microsoft Office platforms with the ability to produce detailed and creative presentations High attention to detail to provide accurate and detailed record keeping including financial data Excellent collaboration and communication skills with a people-centric approach Strong analytical thinking and the ability to work independently, with a proactive problem solving mindset Showcase excellent planning, multi-tasking, and organising skills, with the ability to prioritise, manage time effectively, and use initiative as needed. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Feb 21, 2025
Full time
Location: London (Hybrid) Employment Type: Full time / Permanent Business Area/Function: Roadside Services Application Closing Date: Thursday 27th February 2025Thought The AA only provide roadside assistance? Think again. For over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Executive Assistant , you'll play a key part to our success and join us on this exciting motoring journey. This is the job As our Executive Assistant , you will support the Managing Director of Roadside Services. This is a busy and varied role where you will be providing seamless management of the MD's diary, travel arrangements, inbox management, organising and preparing for meetings as well as drafting and amending documents and reports. You will be taking minutes in key meetings and responding to internal and external stakeholders. You will be the 'go to' person for the Managing Director - Roadside and his team and will have the ability to successfully multi-task, playing a key role in facilitating seamless communication and effective time management. Proactive and agile, you'll anticipate business needs, triaging and prioritising to ensure timely responses and efficient completion of actions. This is largely an office-based role with most of your time spent with our Managing Director in either our London OR Basingstoke offices. What will I be doing? Support the MD and Roadside Leadership Team: Assist in activities to ensure smooth, efficient and effective business operations, using your initiative to achieve overall business objectives. Ensure the MD is briefed on key matters and prepared for meetings. Report and Presentation Preparation: Coordinate and prepare reports, agendas and presentations for senior stakeholders and events, ensuring actions are monitored and completed. Communication & Engagement: Support the planning and management of Roadside - events and internal communication, managing relationships with external partners and across the Group, driving engagement and collaboration. Record Keeping and Document Management: Maintain comprehensive and accurate records including meeting minutes and organise documents in support of MDs governance and oversight responsibilities. Track and monitor actions and deadlines to ensure timely follow up. Relationship Building: Develop and maintain close relationships within Roadside Services and with wider teams, the EA/PA community and other business areas. Financial Management: Manage the Function's finances, including issuing and processing invoices, and liaising with the finance department on approvals and reporting requirements. Office Management: Managing diary access, meeting preparation, weekly notes, inbox curation and dealing with enquiries. What do I need? Capability, Knowledge and Experience: Experience working within a similar Executive Assistant role supporting Executive level stakeholders Proven ability to work within a fast-paced, ever-evolving environment with the ability to manage multiple priorities effectively Confident learning and utilising various IT systems/software including Microsoft Office platforms with the ability to produce detailed and creative presentations High attention to detail to provide accurate and detailed record keeping including financial data Excellent collaboration and communication skills with a people-centric approach Strong analytical thinking and the ability to work independently, with a proactive problem solving mindset Showcase excellent planning, multi-tasking, and organising skills, with the ability to prioritise, manage time effectively, and use initiative as needed. Additional information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.