Telent Technology Services Limited

Assistant Project Manager At Telent, we don't just manage projects - we empower our people to lead them. As an Assistant Project Manager, you'll play a pivotal role in delivering critical, complex work that keeps the UK's essential infrastructure connected and protected 24/7. We give you the autonomy to innovate, take ownership, and make agile, informed decisions. If you're looking for an environment where you can truly stretch your capabilities, grow professionally, and make a real impact - we want to hear from you. Working closely with the Project Manager, you'll support the delivery of a variety of Minor Works projects as part of our ongoing partnership with Transport for London (TfL). These include essential systems such as CCTV, PA/VA, and Speaker Systems that help keep London moving safely and efficiently. This is a hybrid role, with the flexibility to work remotely while attending our Canning Town office two days per week. What You'll Do: Supporting the end-to-end delivery of Minor Works projects for TfL (CCTV / PA/VA Systems / Speaker Systems) Preparing cost estimates and quotes for new project opportunities Assisting with project mobilisation plans and tracking execution milestones Monitoring project finances and performance via internal reporting system Coordinating daily activities of project teams, including subcontractors Ensuring compliance with both client and Telent QEHS standards Gathering and preparing inputs for monthly contract reviews Who You Are: You're a proactive and organised professional with experience in project coordination or management, ideally within infrastructure-related sectors. You thrive in a fast-paced environment, communicate clearly, and are confident working with a variety of stakeholders. Key Requirements: Experience working on projects within Rail, Telecoms, Construction, or Utilities Strong commercial acumen and financial awareness Familiarity with Quality, Health, Safety, and Environment (QEHS) standards Excellent multitasking and time management abilities Clear and confident communicator, both written and verbal Experience with TfL or London Underground (LUL) projects is highly desirable Working towards APM/PRINCE2 Practitioner certification or similar is a plus What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Location: Flexible (Agile working) Job Type: Full-time, Permanent Ref: 1457 Telent are looking for x2 Service Delivery Manager(s) to join the Network Services Contracts team - x1 Service Delivery Manager designated to Maritime CA / Blue Light contracts, and x1 Service Delivery Manager designated to Enterprise / Government contracts. This Agile / Hybrid working role that involves working from home and travelling to either one of our Telent offices (Chorley, Warwick, or Camberley) at least 1-2 days per month for collaborative working, and attending occasional customer site visits if or when required - Flexibility and a full UK driving license is required. At Telent, you'll be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal teams and clients Oversee stock levels to meet contract requirements Support planned maintenance schedules and track delay impacts Own chargeable incidents outside of contract and ensure demand planning is in place Attend customer performance meetings and manage key customer relationships Manage delivery through internal and 3rd party teams to meet contractual obligations Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met Identify and help deliver opportunities for contract variations or additional orders Ensure QEHS compliance and safe working practices Service Delivery Manager - Who you are: With a background in operations and service coordination / service delivery, you will naturally be proactive, organized, and solutions-oriented, with a proven ability to manage multiple tasks within contracts and priorities effectively. You will bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving costs for our customers and maximising on our solutions offering. You will be collaborating with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets. Service Delivery Manager - Key Requirements: Ideally possess ITIL Foundation, IOSH, and Prince2 Eligible for SC Clearance Experience in Service Coordination / Service Delivery or Operations Delivery Strong customer relationship and communication skills Financial awareness and contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access to wellbeing portal and discounts through Telent Reward Scheme Opportunities for career growth across diverse roles and technologies Telent Core Values: Be Inclusive Take Responsibility Collaborate Be Customer-focused

Duty Manager Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. The role of Duty Manger is to ensure the quality and progression of all incidents, particularly focused on Outages and high priority incidents and keeping KPI performance high and cost penalties low. What you'll do: Provide support to internal and external within agreed service levels. Take a proactive approach towards problem solving and identifying areas requiring improvement. Participation, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as appropriate in line with KPIs (Check and escalate failures) Any process breach is escalated against tickets that are owned. Identify capability issues with any Shift Engineer and escalate as appropriate. Correct Operational Categorisation of all tickets owned. Key Requirements: ITIL Foundation V4 Experience of delivering against KPIs/SLTs Proficient with Microsoft Office Suite or related software. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk / Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the ability to work autonomously or as part of a team Effectively prioritise workload to meet targets SC, NPPV3 & Parliament security clearances, or the ability to obtain them Proficient in MS office tools Experience of using Remedy application Desirable Skills: ITILv4 Foundation Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 days annual leave, and the option to buy or sell days annually Overtime options available Access to the Flexible Benefits portal Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. We're guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

Bid Manager At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. At any time, we will be preparing MSQs, PQQS, ITTs or RFQs for multiple opportunities simultaneously. To ensure we produce compelling, compliant and competitive bid submissions that maximise our chances of success, we need a Bid Manager to lead and coordinate our teams, processes and activities. This is a fast-paced, dynamic role that will require excellent organisational and time management skills, along with the ability to develop and nurture effective working relationships with people at all levels of our business. Reporting to the Business Planning Director, the Bid Manager will work closely with the London Projects Director and Business Development Director to take responsibility for all work winning activity. The Bid Manager will lead and coordinate bid teams, including subject matter experts, engineering specialists, project managers, bid writers and cost engineers to produce written and financial submissions that reflect our experience and expertise, differentiate us from our competitors and ensure we meet our turnover and profit targets. They will manage the full bid lifecycle for all opportunities, ensuring alignment with our working winning and internal governance procedures. What you'll do: Lead and develop work winning strategies in partnership with opportunity owners and business heads Manage the full bid lifecycle from Go/No Go stage through Deal Review, submission, post-tender evaluation and win / loss reviews Support the Business Planning Director with pipeline management, order intake, workload planning and cost / budget forecasting and management Support the Business Development Director to manage the opportunity pipeline, including maintaining records on our CRM and project management systems Undertake post-tender (win and loss) reviews to drive continual improvement Ensure our bid library is managed and maintained to make content re-usable and easy to find. Who you are: The ideal candidate for this role will be an experienced bid professional with a strong track record of leading and delivering successful multiple small value bids running concurrently, preferably in services or solutions sectors such as telecommunications, defence, or public services. It would also suit an ambitious, established project manager who is looking to diversify their experience and gain exposure to how our business secures new work and ensures continued growth. You will possess excellent project management, organisational, and interpersonal skills, and be capable of coordinating multidisciplinary teams to produce high-quality written and financial submissions. The candidate should be commercially astute, confident preparing and reviewing tender responses and possess an ability to simplify complex problems and communicate effectively at all levels. A background in IT, telecoms, transportation, infrastructure or utilities would be beneficial. Experience of working or winning work with TfL (London Underground, Overground, Elizabeth Line, DLR) would be highly advantageous. Key Requirements: APMP or equivalent qualification (or demonstrable evidence of working towards this). Strong Microsoft Office skills. Knowledge and experience in responding successfully to MSQs, PQQs, ITTs, RFQs, etc for both quality/technical and financial/pricing submissions. Extensive experience of managing and leading teams (often virtual), driving efficiencies, reviews and continual improvement ultimately leading to an improved Bid / Success conversion rate. Strong project management, organisational and communication skills. Financially astute with an ability to interpret and challenge pricing models and inputs. A proven ability to prepare and review tender responses to a winning standard. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!

Reactive Fire Engineer - Nights When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Reactive Engineer, the successful Reactive Fire Engineer will be key to joining the 1FM Fire contract and work Permanent Night shifts . Focussed on the Reactive works, you will work as part of a team of highly skilled engineers dealing with Fire maintenance and based from our Pirin Court Deport, E16 4TL. Reactive Fire Engineer What you'll do: Responsible for fault maintenance and rectification to include alarms, suppression and detection Ensure all efforts are made to complete all works to a high standard (first time fix) Attendance and rectification of daily faults on 1 FM Fire contract Keep the Senior Reactive Engineer updated with any issues faced and progress Practice and promote a safe working environment and culture out on site Assist the Senior Engineers with scheduling and allocation of work Who you are: We are offering an exciting opportunity for an engineer to join our expanding team on the Fire contract. The role requires availability for permanent night shifts on a 4 on, 4 off schedule. Ideal candidates will have a strong background in fault maintenance and rectification. If you're ready to take on this challenging role and contribute to a growing team, we'd love to hear from you. Reactive Fire Engineer Key Requirements: To work permanent nights 7pm - 7am and shifts 4 nights on, 4 nights off . Full UK Driving Licence Understanding Isolations and faults relating to the 1FM Fire contract Proven experience within reactive Maintenance environment Experience of working alone or in large teams in single or multi-site maintenance and installation activities. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts holiday and the option to buy or sell days annually Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Business Development Manager - Rail (Light Rail) Agile - Home and UK travel. We are looking for an experienced sales individual to join our very busy rapidly growing Rail team focused on UK Light Rail. You will work from home and be required to travel to our Light Rail customers and prospects throughout the UK when required. What you'll do: - Develop and execute the sales strategy for UK Light Rail market. - Drive sales and profit growth for the Rail business from UK Light Rail - Identify and engage with the key stakeholders in local authorities, transport operators, government and infrastructure partners. - Maintaining and improving customer satisfaction and advocacy - Collaborate with bid and proposal teams to develop compelling, customer-focused proposals. - You will be providing Account Management to some of our existing Light Rail clients - You will be responsible for utilising data from across the Rail business to establish leads and the ability to sell our group solutions and wider Telent capabilities with a focus on Light Rail. - Maintain accurate sales forecasts and pipeline reporting using Salesforce and Sales Plans. Who you are: You will have previously worked as a Business Development Manager / Sales Manager within the UK Light Rail sector and have: Key requirements: - Previously Account Managed and sold to the Light Rail market in the UK - Demonstrate a 'new business' mentality. - Strong understanding of the target market and procurement processes. - Ability to leverage existing relationships as well as build and maintain relationships with senior stakeholders. - Utilised data and reports to investigate potential Solutions for Light Rail clients - Have excellent interpersonal skills and be able to work with people at all levels - Collaborate with the wider Telent Rail team to gain all the relevant information and data required for providing a solution. What we offer: A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. Be part of a team that's helping to shape the future of UK transport. The additional benefits with this role: - 26 days holiday plus Bank Holidays - Car Allowance - Bonus Scheme - Pension Scheme and Life Assurance - Online Discount Portal. About Telent Click here for Telent Video! Brilliance brought together. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. Take a look around the company (url removed)

Reactive Fire Engineer - Nights When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Reactive Engineer, the successful Reactive Fire Engineer will be key to joining the 1FM Fire contract and work Permanent Night shifts . Focussed on the Reactive works, you will work as part of a team of highly skilled engineers dealing with Fire maintenance and based from our Pirin Court Deport, E16 4TL. Reactive Fire Engineer What you'll do: Responsible for fault maintenance and rectification to include alarms, suppression and detection Ensure all efforts are made to complete all works to a high standard (first time fix) Attendance and rectification of daily faults on 1 FM Fire contract Keep the Senior Reactive Engineer updated with any issues faced and progress Practice and promote a safe working environment and culture out on site Assist the Senior Engineers with scheduling and allocation of work Who you are: We are offering an exciting opportunity for an engineer to join our expanding team on the Fire contract. The role requires availability for permanent night shifts on a 4 on, 4 off schedule. Ideal candidates will have a strong background in fault maintenance and rectification. If you're ready to take on this challenging role and contribute to a growing team, we'd love to hear from you. Reactive Fire Engineer Key Requirements: To work permanent nights 7pm - 7am and shifts 4 nights on, 4 nights off . Full UK Driving Licence Understanding Isolations and faults relating to the 1FM Fire contract Proven experience within reactive Maintenance environment Experience of working alone or in large teams in single or multi-site maintenance and installation activities. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts holiday and the option to buy or sell days annually Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Operations and Maintenance Engineer Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are Telent have enabled the technology to make this happen. We are currently recruiting for an Operations & Maintenance Engineer to work on Highways England Contracts carrying out maintenance and commissioning activities within your designated area. This will include the top of M25, M4, M11 and bottom of the M1, A14, M40, A1(M). Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Operations and Maintenance field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. Operations and Maintenance Engineer, What you'll do: Attending cable breaks and repair breaks on copper and fibre cables to keep the network working. Ensure all Commissioning of equipment is completed to the correct standard then delivered on time and to budget Attending any equipment issue within Transmission Buildings and Roadside Cabinets within your area day or night Undertaking general Maintenance and Commissioning of equipment and testing on all fibre and copper Completion of all the associated documentation required as part of the task, on time Who you are: You will have previous experience within a similar role and ideally be familiar with fault finding and testing within a fibre or copper environment. Operations and Maintenance Engineer Key Requirements: Experience working on motorway communications or closely related equipment/systems Knowledge of Telecommunication networks, Copper jointing and Fibre Splicing & Testing Strong health and safety awareness Repairing any Fibre or Copper Cable break To work overtime or callout when the contract requires Full UK Driving Licence The additional benefits with this role: Company Vehicle 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys problem-solving and thrives in a team environment. Given the 12-hour shift rotation and the fast-paced nature of the team, it's clear that adaptability and strong communication skills will be key in this position. It would be a perfect fit for someone eager to develop their technical skills while contributing to the team's success. Key Requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Database Controller At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. The successful Database Controller will play a critical role in safeguarding the integrity of asset information and ensuring compliance with organisational and regulatory requirements within our 1FM contract. This is a Hybrid role with 3 days a week based from our Pirin Court Depot in London, E16 4TL. Database Controller, what you'll do: Maintain detailed documentation, including warranties, maintenance logs, and contractual agreements. Ensure consistency and accuracy in the input and classification of asset data. Identify additional assets which will need to be presented to the client to update their estate holdings. Track and record the lifecycle of assets, including acquisition, utilisation, maintenance, and disposal Provide insights and data to assist in budgeting and forecasting decisions. Perform regular audits and reconciliations to ensure database accuracy. Generate regular and ad-hoc reports on asset utilisation, inventory, and lifecycle trends Who you are: The role of Database Controller would suit someone with experience of maintaining and updating accurate information within asset management, database administration, or a related field, along with good Excel skills and who is methodical. Database Controller Key Requirements: Experience in Microsoft Office Suite, especially Excel. Methodical with excellent organisational skills and attention to detail. Previous experience of maintaining and updating accurate information Strong analytical and problem-solving skills What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

HR Compliance Administrator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Providing HR Compliance administrative support on a day-to-day basis ensuring all queries and requests are dealt with effectively and efficiently supporting the employees and managers. Working within the HR Administration Team, this role is focused upon ensuring security compliance checks are undertaken and processed accurately which includes pre-employment checks and higher-level security checks. What you'll do: Responsible for the administration and completion of pre-employment checks Commencing additional security clearance checks with MOD/Warwickshire Police and liaising with employees Resolve discrepancies arising from pre-employment checks undertaken in conjunction with HR Admin Team Lead/HR Service Delivery Manager/Security Liaising with employees regarding queries or information required in relation to security checks Checking right to work documents are valid Ensuring all pre-employment and induction documentation is complete prior to employees passing probation Assisting HR Admin with preparation of documents when applicable Contributing to HR projects when applicable Who you are: This role would be ideal for a person who can work in a busy and sometimes pressured department. A strong attention to detail is a must for this role, an ability to manage your time and workload successfully and to liaise with others across all levels. Key Requirements: Attention to deail Able to exercise effective judgement, sensitivity, creativity to changing needs and situations Ability to establish and maintain good working relationships within the team and wider business Understanding of GDPR and the need for confidentiality Practical use of Microsoft Office applications including, Word, Advanced Excel, Intermediate PowerPoint Desire to learn more about compliance legislation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Contract Manager At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. You'll be working in a part of telent that is dedicated to maintaining the UK wide traffic network .The successful candidate will be reporting into the Regional Manager and will be responsible for service delivery, contract performance and financial delivery. Our Contract Manager plays a crucial role in managing day to day operations and keeping UK roads well maintained and working efficiently. This is an onsite role, based at our depot in Micklefield. What you'll do: Manages various Traffic Signal contracts in accordance with the agreed SLAs and Contractual Terms & Conditions Own the profit & loss account for the allocated contracts including monthly presentation of financial performance Manage day to day operations ensuring delivery is achieved, safely, on time and within budget for the contractual requirements Developing and improvement process and delivery to exceed expectations for both Telent and client Ensuring compliance with telent, statutory and process, procedures and legislative requirements. Managing and leading the team to ensure all employees are skilled, developed, motivated and compliant with contract delivery requirements and telent values and behaviours Monitor and Deliver Contractual SLAs Who you are: You will have experience in a similar role, ideally gained within the Transport industry working on Traffic projects, as well as the ability to manage a team of field based Engineers. Key Requirements: Experience of managing a team Client facing experience Good communication and IT skills Financial awareness / experience CDM awareness IOSH managing safely What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Job title Information Security Risk Manager Location - Hybrid Job type: Permanent Ref 486 Business Support/PMO Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. The role of Information Security Manager is a key role within our security team and to qualify for this you will need to demonstrate your experience in a similar role. You will have a background that includes ISO(Apply online only) and 27017, you will be an SME for all things Security Risk and will have in-depth experience of development, delivery and maintenance of security policies, standards and architectural Patterns. What you'll do: - Provides Risk Management SME advice and guidance to Telent stakeholders, projects and where required Telent customers. - Provide Security risk assessments at business, technical architecture and process levels. - Delivers short- & long-term Cyber Security Assurance roadmaps under the direction of the CISO. - Development, delivery and maintenance of telent Security standards, policies and architectural patterns (in accordance with HMG, NCSC, CNI, NIST and ISO). - Be the SME on ISO 27001 Information Security Management System Implementation and Audit procedures. - Provides governance for information security management throughout the company and where required across services provided by our partner Cyro. - Establish, assess and report information security threat and response levels for Telent's information system assets and infrastructure in conjunction with security intelligence partners. - Presentation of security approach and designs to senior management, clients and accreditors - Provides Policies and Architectural patterns for telent wide Cyber Security - Where needed maintains key relationships with HMG authorities. - Supports on Certification of all telent required standards i.e. ISO27001 / 22301/ 27017 and other ISO standards as required. Who you are: Key requirements: - Demonstrable experience in a Senior Security Risk advisory and/or Security Assurance role, with a clear understanding of the challenges of Security Risk Management Security Architectures, Cloud Infrastructures, Network Architectures, security & implementation. Relevant accreditations such as: - CCP (SIRA and Security Architect) at senior levels - Security Risk Management ISO27005, 31000, /10 expertise - Lead ISO27001K Auditor or Implementor - Technical background knowledge of Networking, infrastructures, data centre deployments and Application landscapes. - Demonstrable experience in security controls frameworks such as ISO 27001/ 5 k, NCSC, NIST, SANs and other related cyber security maturity models. - Evidence of continual professional development in the areas of IT and cyber security. - Clear understanding Cyber need for business benefits. - Excellent communication and presentation skills - Commercial awareness What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - BEN1 Vehicle - Employee only medical - 34 days holiday, including public holidays, plus the option to buy or sell five days each year - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed

SSIS Level 4 Technician When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure. Reporting to the Duty Manager, the successful Level 4 Technician will be responsible for carrying out planned preventative maintenance activities and assisting with reactive maintenance on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work permanent nights Sunday to Thursday, 10pm to 6am from our Pirin Court Depot, located close to Canning Town. Level 4 Technician, what you'll do: Assist more qualified technicians in undertaking fault rectification Attending planned, remedial and corrective maintenance tasks Ensuring SISS assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time remedial and planned maintenance data Liaison with Telent Service Centre for tasking, fault updates and completions. Who you are: This is a great entry level role for someone who is hands on, can multi-task and who enjoys learning, as you will join a team of experienced Technicians. The Level 4 Technician will also suit you if you have experience within a similar role or have an understanding of Network Rail health & safety procedures/processes. Level 4 Technician Key requirements: CCTV, IP networking or electrical background Good understanding of O365 packages and IT awareness Network Rail PTS Full UK Driving Licence The job holder will be required to work from Pirin Court Service Centre as part of a team working nights Sunday to Thursday, 10pm to 6am. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Pool Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys problem-solving and thrives in a team environment. Given the 12-hour shift rotation and the fast-paced nature of the team, it's clear that adaptability and strong communication skills will be key in this position. It would be a perfect fit for someone eager to develop their technical skills while contributing to the team's success. Key Requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Quality Assurance Advisor At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Quality Assurance Manager, the Quality Assurance Advisor is responsible for conducting Internal Audits across our Highways department. The role offers agile working, with travel to our Warwick HQ and/or Quinton office required 1-2 times per week. What you'll do: Produce and maintain a comprehensive suite of audit checklists to ensure the scheduled audits are aligned to the Telent standards as well as ISO9001 Produce comprehensive records for scheduled audits such as the audit report and any generated Non-conformance reports. Ensure actions which will include 'Non-conformances, Observations and Opportunities for Improvement' which have been identified during audits are followed up with the action owner for closure. Collate information from internal, customer and external audits as well as customer complaints and commendations for various external reports. Investigation reports and root cause analysis for areas of non-conformance Correction and remedial action to address identified non-conformance. Who you are: You will have previous experience working in a similar Internal Audit or Quality Assurance role and hold a relevant Auditor Qualification, covering ISO9001 Quality Management certification. Key Requirements: Experience of working in a Quality Assurance or Quality Control related role previously Experience in carrying out audits to the ISO9001 standard and preparing reports. Effective stakeholder engagement and communication Ability to prioritise workload and re-schedule accordingly ensuring that all timescales are adhered to Knowledge of ITIL 4 requirements and ISO2000 is desirable. Full driving license. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Senior Design Services Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. This is an exciting role within the traffic signal business. We need someone with experience of designing complex signalised junctions and pedestrian crossings. You will undertake feasibility assessments, analysis, preliminary and detailed design. Carry our design risk assessments and apply mitigations. Joining and established team, this is an agile based role, with a 50/50 split of home and site work for surveys and validation of the build along with some overnight stays. What you'll do as the Senior Design Services Engineer: Undertake on-site inspections, surveys, commissioning's and supervision Preparation of technical designs of complex signalised junctions and pedestrian crossings in-line with approved design procedures along with the preparation of technical specifications. Will provide technical oversight on creating ideas for new products or services and drawing up plans for a new design. Preparation of complex MOVA Designs and MOVA Datasets Good knowledge of design standards such as TSRGD, DMRB and the Traffic Signs Manual Undertake MOVA Validations of complex junctions and roundabouts. Who you are: The ideal candidate will have previous experience of designing signalised junctions and pedestrian crossings. Who is looking to take that next step to a Senior Design Services Engineer and take a new perspective on existing solutions within the Traffic Signal Design industry. Senior Design Services Engineer Key Requirements: Good knowledge AutoCAD, Keysignals, OSC Mapper and AutoTURN software Microsoft Office Skills Good knowledge of TOPAS 2500A Traffic Signal Controller Specifications Knowledge of MOVA Tools, Datasets and Linking Knowledge of LinSig 3 Full UK Driving Licence. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car allowance/Company Vehicle 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Technician Level 2 When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. You'll be working under the direction of the Duty Manager in the Remedial Team, where you will be the deputy technical lead and the first point of escalation of Technicians. Working from our Pirin Court Deport this role will cover Sunday to Thursday 10pm - 6am. What you'll do: Be an escalation point for reoccurring faults, Technicians, assisting in the implementation of investigations and fixes. Be involved with fault finding, fixing fault rectifications on CCTV and Public Address systems. Complete planned remedial activities on communications systems against a defined schedule. Promote a positive Health and Safety culture. Ability to successfully take own initiative, work under pressure and meet tight programme deadlines/scheduling and work to high standards. Who you are: You'll have previous experience working as a Level 3 Technician and looking to take that next step into a Level 2 Technicians role. Key requirements: Have experience of CCTV, PA, CIS IP Networks and ability to erect scaffold Strong organisational, skills, including multi-tasking and time management The job holder will be required to work Sunday to Thursday 10pm to 6am from our Pirin Court Depot. IRSE Telecoms Maintainer License. Full UK Driving License. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Pool Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Subject Matter Expert - Control Room Technology - Onboarding Location - Hybrid Ref: 1213 Join Telent and Help Shape the Future of Emergency Services Communication! We're seeking an SME- Control Room Technology - Onboarding to support the onboarding of User Organisation Control Room systems to the Emergency Services Network (ESN). You'll be responsible for delivering onboarding services, ensuring seamless integration, and working closely with key stakeholders to meet programme milestones. We are seeking skilled professionals to join our team in a variety of roles, with opportunities for both long-term and project-based positions. At Telent, we're leading the way in digital transformation-developing innovative networks and systems that keep the UK's critical infrastructure connected and protected 24/7. If you're looking for a role where your work truly makes an impact, this is it. What You'll Do: - Lead technical matters relating to the connection of Control Room systems with the ESN service. - Understand and communicate interface requirements, configuration needs, and testing procedures to User Organisations. - Engage with key stakeholders, including Home Office leads, Emergency Services organisations, and Control Room system suppliers. - Attend onboarding governance meetings, providing expert insights and resolution strategies for technical issues. - Ensure all onboarding deliverables are met on time and within budget. Who You Are: - Experience working with Emergency Services organisations and the Home Office. - Strong expertise in the design, configuration, testing, and operation of Control Room systems. - Solid understanding of the ESN ecosystem and Airwave service. - Excellent communication, stakeholder management, and problem-solving skills. - Ability to manage complexity, change, and multi-task in a fast-paced environment. - Strong commercial awareness with a customer-focused approach. What We Offer: - Car Allowance - Employee-only Medical Cover - 34 Days Holiday (including public holidays) + option to buy/sell days - Company Matched Pension Scheme - Flexible, Family-Friendly Policies - Wellbeing Support & Employee Discounts - Discounts on cinema, restaurants, and shopping via the Telent Reward scheme At Telent, we champion diversity and inclusion, ensuring everyone feels valued, respected, and empowered to reach their full potential. Ready to make an impact? Apply now and be part of a team shaping the future of Emergency Services communication! We're guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focused Brilliance brought together.