Starling Bank
Hello, we're Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Ready to shape the future of retail banking? As our Head of Banking Solutions - Retail, you have real scope to influence how we shape and scale our personal savings proposition with the opportunity to grow into other banking product areas over time. You'll lead the development and delivery of savings products, with a focus on customer needs, performance, and compliance. You'll also help foster an inclusive and supportive team culture, one that values collaboration, continuous improvement, and thoughtful decision making. This role sits at the intersection of commercial strategy and customer value, ideal for someone who enjoys working cross-functionally and making a meaningful impact. Key Responsibilities include: Design and deliver new customer solutions Work with the propositions team to ensure that new solutions are targeted at priority segments Manage product's performance and P&L Drive customer growth and active customers Understanding end-to-end customer journeys and funnels to improve customer experience Own 1st line product risk management through the product lifecycle (i.e. design, build, test, launch, onboard, in life, exit) Engage effectively with key parts of the Bank including Product / Technology, Finance, Marketing, Operations, Legal, 2nd and 3rd line Ensure a strong 1st line product risk culture and ensure good outcomes for customers through appropriate governance Ensure product reviews are completed on time and to the requisite standard Build and empower a robust customer solution and performance driven team that is inclusive, ambitious and engaged Extensive product management experience with robust customer, commercial and regulatory focus Substantial experience managing a high performance team Track record of delivering growth and launching new products safely Understanding of control and regulatory environments and experience of managing risk and compliance Customer orientation - excited and driven by the opportunity to better understand retail customers and their needs and building E2E journeys and solutions for them Understanding and application of Consumer Duty Excellent stakeholder management and influencing skills. Able to work effectively cross-team to make things happen, dealing with everyone, across all functions at all levels. Good interpersonal and communication skills Comfortable working across a variety of tasks and able to prioritise and stay focused Thrives in a structured yet evolving environment where clear goals and collaboration are key 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Hello, we're Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Ready to shape the future of retail banking? As our Head of Banking Solutions - Retail, you have real scope to influence how we shape and scale our personal savings proposition with the opportunity to grow into other banking product areas over time. You'll lead the development and delivery of savings products, with a focus on customer needs, performance, and compliance. You'll also help foster an inclusive and supportive team culture, one that values collaboration, continuous improvement, and thoughtful decision making. This role sits at the intersection of commercial strategy and customer value, ideal for someone who enjoys working cross-functionally and making a meaningful impact. Key Responsibilities include: Design and deliver new customer solutions Work with the propositions team to ensure that new solutions are targeted at priority segments Manage product's performance and P&L Drive customer growth and active customers Understanding end-to-end customer journeys and funnels to improve customer experience Own 1st line product risk management through the product lifecycle (i.e. design, build, test, launch, onboard, in life, exit) Engage effectively with key parts of the Bank including Product / Technology, Finance, Marketing, Operations, Legal, 2nd and 3rd line Ensure a strong 1st line product risk culture and ensure good outcomes for customers through appropriate governance Ensure product reviews are completed on time and to the requisite standard Build and empower a robust customer solution and performance driven team that is inclusive, ambitious and engaged Extensive product management experience with robust customer, commercial and regulatory focus Substantial experience managing a high performance team Track record of delivering growth and launching new products safely Understanding of control and regulatory environments and experience of managing risk and compliance Customer orientation - excited and driven by the opportunity to better understand retail customers and their needs and building E2E journeys and solutions for them Understanding and application of Consumer Duty Excellent stakeholder management and influencing skills. Able to work effectively cross-team to make things happen, dealing with everyone, across all functions at all levels. Good interpersonal and communication skills Comfortable working across a variety of tasks and able to prioritise and stay focused Thrives in a structured yet evolving environment where clear goals and collaboration are key 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Starling Bank
Southampton, Hampshire
Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of our London or Southampton offices so that we're able to interact and collaborate in person. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. Our mobile engineers work in cross-functional feature teams arranged across broader engineering groups, and as an Android engineer you'll be working in at least one of such teams. You are empowered to make the decisions necessary for the platform and to provide insight to the team leads on such projects. You'll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You'll be committing, reviewing and shipping new code right from the first week! As an Android engineer, you'll report to and catch-up regularly with a mobile lead engineer who will support you on your journey in Starling. As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code. Our aim is to deliver stable, resilient and high quality code, that is why testing is another key quality we look for when expanding our team. We use Espresso to write our UI/E2E Test and JUnit to write our Unit Tests across all layers of the application, as well as manually test all features before they go into production. We also work closely with QA engineers to ensure we have an additional level of testing when working on complex feature delivery. The Android world In the Starling Android application we are proud to be working with some of the latest technologies in the industry. We are currently in the process of modularizing our codebase, right now we have 10 feature modules and 10 library modules, plus one app module. The majority of our codebase is written in Kotlin as well as any new code that we write. We use MVVM to structure our presentation layer and RxJava throughout the whole application stack for handling asynchronous operations. We use Dagger as our dependency injection framework and Realm is our choice for persistence. We release app updates at least once a week, and the role of release manager is rotated equally throughout the Android team. We've worked to automate as much of the release as we can, with our own internal tooling allowing us to standardise our release steps from uploading to the app stores to receiving approvals for safer rollouts. As a team we meet together every week to talk through pain points and potential improvements we'll like to make to the project. We regularly meet in real life to attend conferences and meet-ups together too! Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of our London or Southampton offices so that we're able to interact and collaborate in person. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. Our mobile engineers work in cross-functional feature teams arranged across broader engineering groups, and as an Android engineer you'll be working in at least one of such teams. You are empowered to make the decisions necessary for the platform and to provide insight to the team leads on such projects. You'll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You'll be committing, reviewing and shipping new code right from the first week! As an Android engineer, you'll report to and catch-up regularly with a mobile lead engineer who will support you on your journey in Starling. As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code. Our aim is to deliver stable, resilient and high quality code, that is why testing is another key quality we look for when expanding our team. We use Espresso to write our UI/E2E Test and JUnit to write our Unit Tests across all layers of the application, as well as manually test all features before they go into production. We also work closely with QA engineers to ensure we have an additional level of testing when working on complex feature delivery. The Android world In the Starling Android application we are proud to be working with some of the latest technologies in the industry. We are currently in the process of modularizing our codebase, right now we have 10 feature modules and 10 library modules, plus one app module. The majority of our codebase is written in Kotlin as well as any new code that we write. We use MVVM to structure our presentation layer and RxJava throughout the whole application stack for handling asynchronous operations. We use Dagger as our dependency injection framework and Realm is our choice for persistence. We release app updates at least once a week, and the role of release manager is rotated equally throughout the Android team. We've worked to automate as much of the release as we can, with our own internal tooling allowing us to standardise our release steps from uploading to the app stores to receiving approvals for safer rollouts. As a team we meet together every week to talk through pain points and potential improvements we'll like to make to the project. We regularly meet in real life to attend conferences and meet-ups together too! Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.