Starling Bank

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Translate data requirements from across the organisation into robust and reusable data models, modelling both within the data warehouse and exposing via Looker, with a particular focus on Customer Data Draw insights and use appropriate analytical methods to analyse large datasets to identify key trends, opportunities, set KPIs and help solve business problems Build strong relationships with stakeholders and communicate insights effectively to help shape business strategy Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate this with stakeholders Collaborate with the wider data team to help meet the business goals, including peer reviews Strong experience with SQL Experience with Python Strong experience with Looker or a Similar Business Intelligence (BI) Tool Good understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format, or a willingness to learn Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) is a plus Version control using GitHub or similar Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet. This commitment has helped us become a multi-award-winning bank with over 2800 employees across London, Cardiff, Dublin, Southampton, and Manchester. Since our inception in 2014, we have surpassed 3.5 million accounts, including four account types, serving 350,000 business customers. We are a fully licensed UK bank and a tech-first company, enabling us to deliver innovative products. Our technologists are central to Starling, working in a fast-paced environment focused on building new solutions and disruptive fintech technology. We maintain a flat structure to empower decision-making, foster innovation, and encourage collaboration. Support is readily available within our open culture, emphasizing teamwork and shared success. To thrive at Starling, individuals should be self-driven and take ownership of their work-from development and design to knowledge sharing and process optimization. Our core values are Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We operate a hybrid work model, preferring employees to be within commuting distance of our offices to facilitate in-person collaboration. In Technology, a minimum of one day per week in the office is expected. Our Data Environment Our Data teams focus on divisions related to Banking Services & Products, Customer Identity & Financial Crime, and Data & ML Engineering. They are passionate about delivering impactful insights to the business and our customers. Learn more from our latest blogs and case studies with Women in Tech. We seek talented data professionals at all levels who are engaged, caring about customers and code, and capable of tackling diverse challenges. Collaboration across teams is vital to our mission of transforming banking for good. Responsibilities: Design, build, and maintain robust, reusable data models using dbt, integrating internal and external data sources within the data warehouse. Develop and implement data models within Looker. Maintain clear documentation and definitions across the data warehouse and Looker; communicate effectively with both technical and non-technical stakeholders. Collaborate with the wider data team to establish best practices, focusing on optimizing warehouse efficiency, reducing complexity, and controlling costs.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. Our mobile engineers work in cross-functional feature teams arranged across broader engineering groups, and as an Android engineer you'll be working in at least one of such teams. You are empowered to make the decisions necessary for the platform and to provide insight to the team leads on such projects. You'll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You'll be committing, reviewing and shipping new code right from the first week! As an Android engineer, you'll report to and catch-up regularly with a mobile lead engineer who will support you on your journey in Starling. We have a strong collaborative and open culture here so you'll find support outside your team too. As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code. The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building the code, shipping and maintaining it, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our aim is to deliver stable, resilient and high quality code, that is why testing is another key quality we look for when expanding our team. We use Espresso to write our UI/E2E Test and JUnit to write our Unit Tests across all layers of the application, as well as manually test all features before they go into production. We also work closely with QA engineers to ensure we have an additional level of testing when working on complex feature delivery. The Android world In the Starling Android application we are proud to be working with some of the latest technologies in the industry. When adopting new technologies we always consider as a team whether it's the best choice for our product and our users. We are currently in the process of modularizing our codebase, right now we have 10 feature modules and 10 library modules, plus one app module. The majority of our codebase is written in Kotlin as well as any new code that we write. We use MVVM to structure our presentation layer and RxJava throughout the whole application stack for handling asynchronous operations. We use Dagger as our dependency injection framework and Realm is our choice for persistence. We want our app to look great for the Android platform and have worked closely with our designers to set up a component library and have themed our app accordingly. Feature parity is important to us so Android and iOS apps are often built alongside each other. We release app updates at least once a week, and the role of release manager is rotated equally throughout the Android team. We've worked to automate as much of the release as we can, with our own internal tooling allowing us to standardise our release steps from uploading to the app stores to receiving approvals for safer rollouts. As a team we meet together every week to talk through pain points and potential improvements we'll like to make to the project. We regularly meet in real life to attend conferences and meet-ups together too! Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an engineer Take home tech test Live coding Tech interview Final interview 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!) Terraform and Grafana Our process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call - 45 minutes Take home technical test to be discussed in the technical interview - 3 hours Technical interview - 1.5 hours Final Interview - 40 minutes 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Ways of Working: We value autonomy - you'll be trusted to manage your own projects, drive modelling initiatives, and take ideas from concept to production You'll be encouraged to propose new approaches and explore creative ways to detect and prevent fraud We debate and critique our ideas in a healthy, supportive team You'll have the chance to shape both models and how we think about fraud detection as a wider team Responsibilities: You will be part of a team that builds, evaluates and deploys machine learning models to improve and automate decision making Collaborate with technical and non-technical teams to understand problems, explore data, and develop effective fraud prevention tools and solutions Design and maintain robust feature engineering pipelines for modelling, working closely with analytics engineering teams Contribute to the development of end-to-end machine learning workflows and help embed models into production systems Analyse transaction and behavioural data to identify trends, anomalies, and AML patterns Industry experience in data science or machine learning models, ideally in AML, financial crime, or a related domain Experience working with large-scale, high-dimensional, and heavily imbalanced datasets Excellent skills in Python and SQL Solid understanding of classification algorithms such as gradient boosting decision trees, including pros and cons of different model architectures Strong feature engineering skills and experience in transforming raw data into useful model inputs Effective communication skills and able to explain complex findings clearly to both technical and non-technical stakeholders Demonstrable experience deploying machine learning solutions in a production environment, and familiarity with version controls systems (e.g. Git) Desirables: Experience with cloud-based ML infrastructure, particularly GCP (Vertex AI, BigQuery), or equivalent (e.g. AWS, Azure) Exposure to orchestration tools such as Kubeflow pipelines or Airflow Familiarity with DBT or similar tools for modelling data in data warehouses Desire to build interpretable and explainable ML models (using techniques such as SHAP) Desire to quantify the level of fairness and bias machine learning models Enthusiasm for improving fraud detection systems and a proactive, problem-solving mindset Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. We prioritize aptitude and attitude, seeking passionate software engineers who are self-driven in ambiguous situations and committed to crafting elegant solutions for complex technical challenges. For the most part we code in Java, but you need not be an expert when you join us! Our entire banking platform is developed in-house, predominantly in Java, with a minimalistic approach to third-party software. We believe in simple solutions adhering to Clean Code principles that promote maintainable and extensible software, automated testing and Continuous Integration & Delivery. Experience on distributed systems with a focus on resiliency and maintainability is highly valued. Our Core Tech Stack The following technologies form the foundation of our platform. While expertise in all areas is not required, experience with them is a plus: Java, primary language for our backend codebase AWS & GCP - we're cloud-native Kubernetes (EKS) Microservice based architecture RESTful APIs PostgreSQL, JDBI, Flyway TeamCity for CI / CD Terraform and Grafana The Team: The Core Banking group is seeking passionate engineers ready to tackle complex challenges and contribute to foundational systems, powering modern banking, that process millions of transactions daily, ensuring financial integrity and regulatory compliance. It's a great opportunity to dive deep into the mechanics of banking, solving problems that directly affect customers and the bank's operational integrity. Formed from 4 - 5 autonomous and highly driven teams, the group focuses on several key areas: Transaction Processing Interest Processing Treasury Accounting & Bank Ledgers Our process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call 45 minutes Take home technical test 3 hours OR Live Coding 75-90 Minutes Technical interview 1.5 hours Final Interview 40 minutes 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're now looking for an additional Legal Counsel in the Starling Group's growing Corporate Legal team. The Corporate Legal team provides support across a wide range of areas including corporate structuring, corporate finance, M&A, other strategic projects, employee share/incentive schemes, other shareholder matters, prudential regulation and intra-group arrangements. The role represents a fantastic opportunity to join a team working with a variety of business and other legal colleagues across Starling Group, supporting both Starling Bank and Engine (our software as a service business), and to make your mark at one of the UK's most exciting fintechs. Responsibilities Providing high-quality legal advice to internal stakeholders on the areas noted above, with appropriate recognition of commercial considerations. Managing multiple projects and supporting colleagues to ensure business initiatives are executed in a timely and accurate manner. Instructing and working with outside counsel where necessary on specialist matters. Excellent legal experience (private practice and/or in-house), with between 1 and 5 years PQE . Experience in one or more of the areas the Corporate Legal team supports (as described above). Strong analytical, drafting and reviewing skills. The ability to communicate effectively and build relationships with stakeholders across the business, up to Executive and Board level. Capable of working well in a fast-paced environment with a wide variety of work. Positive and collaborative team player. PQE is a guide only 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to launch new digital banks or modernise existing banks, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, efficient back-office processes, and a modern highly resilient cloud-native platform that has enabled Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Joining Engine by Starling now will give you the opportunity to have an impact and be involved in shaping the future of a high growth company at the early stages of its journey. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. Travel (including international) may be necessary depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can help. You will work closely with the Product Management and Engineering functions to create, shape and develop new long term sustainable relationships for Engine.You will also develop vibrant relationships with our consulting and implementation partners. We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll enjoy problem solving, getting to the detail, understanding how clients can make the best use of our product, and helping new clients launch successful new propositions and businesses. What you'll get to do Supporting early stage conversations, running client workshops and demos, helping to identify and qualify genuine opportunities. Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, ensuring that we build a reputation based on trust and excellence. Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies. Taking ownership of selected strategic opportunities. Being the client's advocate throughout, building a dialogue and trusted relationship with them, and understanding their strategic vision, issues and needs. Project managing opportunities and building the client's confidence in our platform and organisation, bringing the technical expertise to the discussions, and following through reliably on our promises. Managing commercial and contractual conversations. Working with our product and engineering teams through the Discovery and Delivery phases providing client relationship and commercial support Helping clients to understand how Engine can address their issues, through dialogue and through structured analysis and presentations. Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in business development, product management, delivery and engineering. At the same time we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. You have worked for a few years in a reputable consulting organisation and gained experience across a number of banks and situations, and you are now looking to apply your advisory skills into practice You have experience in financial services (ideally retail or business banking) and an understanding of issues and challenges in relation to bank IT systems and projects Your skills You are inquisitive with strong analytical skills and like the detail of understanding client issues, needs and concerns You have a technical aptitude and curiosity You have the confidence to ask insightful questions and engage in conversation with senior bank executives The ability to be self motivated in a highly autonomous environment, in a collaborative team with a flat structure You have strong presentation and facilitation skills You have attention to detail but you can also see the big picture and articulate a value proposition You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions) Desirably but not essentially you will also have European Language skills Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview with someone from the BD team Interview with Chief Commercial Officer Final interview with someone else from the Senior Leadership Team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Reporting to the MD, Payments, FX and Cards as our Head of FX and Travel Proposition, you will beprimarily responsible for the end-to-end customer FX business. You'll own propositional design, drive innovation across the FX business (for retail and business customers) and take ownership and responsibility for growth / P&L delivery, regulatory compliance, partner selections, customer T&Cs, operational liaison and exception management. Key Accountabilities: Define Starling's customer FX strategy, ensuring the Bank meets and solves the growing needs of its SME and Retail customers, and does so in compliance with all relevant regulations Define currency and country / territory coverage across the FX proposition Work with Product to build out the Bank's customer FX capabilities, covering currency accounts and send / request journeys, extending the feature set as necessary Own Starling Bank's customer FX policy and regulatory controls, covering both Retail and SME customers. Set and control payment limits as necessary Track UK and international markets, including competitor propositions and pricing. Stay on the pulse of relevant international FX innovation, especially in emerging markets e.g., application of Stablecoins, new white-label multi-currency platforms etc. Set customer rates / fees, owning the overall FX P&L in collaboration with SME and Retail teams Collaborate with the Retail, SME and Marketing teams on go to market strategies and marketing / promotions Own delivery of customer satisfaction, fee income and volume related objectives Own Starling's back-office / partnership strategy, evaluating partners and routes to market, creating sustainable commercial agreements Manage Starling's FX partners to deliver on contractual SLAs and customer experience quality metrics Develop Starling's broader Travel proposition, covering adjacent, relevant products that satisfy our customers' travel needs Build and maintain relationships with key internal and external stakeholders to champion segment needs and opportunities and to deliver customer-focused solutions Ensure effective communication and alignment across teams to drive seamless execution of projects and initiatives. Experience in collaborating effectively across a variety of business areas and ability to interact effectively with all levels Act as a collaborative leader who generates strong followership and works in partnership with the rest of the Banking leadership team to share ideas and be a driving force for change. Diplomacy and emotional intelligence to build strong professional relationships at all levels Hands-on, resilient and adaptable to a fast moving environments Ability to communicate complex concepts and issues in a business-friendly manner to senior/executive management Ability to challenge and question thinking Excellent verbal and written communication skills Enthusiasm for driving forward improvements with the tenacity to overcome any obstacles Consistently act with the highest ethical standards, ensuring decisions are always in the best interest of our customers, colleagues, and the bank. Lead by example, fostering a culture of trust and transparency across all levels A change agent who is energised to make a difference and comfortable dealing with ambiguity 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. This is a newly created role to support the growth of Starlings Retail Lending proposition through the management and maintenance of strategies within the selected Decision System. This role will be pivotal in the creation of a new decision systems function with Starling and with the opportunity to lead on new product launches. Key Responsibilities: Support the delivery of new retail lending products with the decision system Build, test, maintain and deploy credit strategies for new products Supporting the development of credit decisioning strategies for both retail and SME unsecured products Deliver BAU lending changes and support wider programme initiatives providing key Decision System subject matter expertise Drive best practice and help to create and manage system governance processes Build strong stakeholder relationships, both with internal and key external contacts Experience in decision systems using any of the following platforms PowerCurve, FICO OM, FICO Blaze, GDS, Provenir, Lending Metrics,Taktile Relevant experience and understanding of credit risk or risk delivery function Experience delivering large scale projects including inputting to architectural design, delivery, testing and programme delivery Highly technical with an ability to interpret requirements and provide subject matter expertise in delivering best outcomes Strong problem solver who is able to influence wider business stakeholders with best practice knowledge Strong interpersonal and communication skills Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment Strong attention to detail and technical expertise in decisioning and wider architecture for lending Personal accountability Strong communication and influencing Highly effective at planning and delivering decision systems changes and programmes 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Location:London, Cardiff or Manchester Reporting to:Chief Control Officer Closing date: Friday 25th July, 12pm About Starling Bank At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Hybrid working: All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Role We're seeking a forward-thinking and experienced risk and control professional to join us as Head of Frameworks, Governance, and Reporting. This is a management role within the First Line of Defence (1LoD) Chief Controls Office (CCO), responsible for managing and evolving our governance and reporting routines. You'll deliver high-quality reporting and insights to senior leadership, executive committees, and regulatory stakeholders. We're looking for a strategic thinker with excellent communication skills, a deep understanding of non-financial risk, and a proven track record in producing board-level reporting. You'll lead a high-performing team and ensure the integrity and quality of risk data, reporting, and frameworks across the bank. Key Responsibilities Include: Lead the production of impactful reporting to senior forums and governance committees, ensuring clear articulation of control performance, trends, and key themes across business areas. Monitor top and emerging risks in partnership with business stakeholders and ensure timely escalation and resolution through practical governance mechanisms. Oversee the issue and action management process, ensuring clear ownership, timely closure, and meaningful remediation of issues. Drive data quality and consistency in the Governance, Risk & Compliance (GRC) tool, enabling accurate real-time insights and decision-making. Lead, coach, and develop a high-performing team, fostering a culture of continuous improvement, innovation, and collaboration. Work closely with control owners, business and functional leads, and 2nd line partners to strengthen governance and control practices in day-to-day operations. Support delivery of strategic initiatives by embedding frameworks and governance models that enable agility and transparency. Essential Experience 7+ years' experience in control, governance, or reporting roles within the financial services industry. Strong track record of designing and delivering executive- and Board-level reporting that informs business action. Deep understanding of control frameworks and governance models and how they enable effective 1st line execution. Hands-on strong experience with GRC systems and leveraging them for insight and assurance. Proven leadership capability and stakeholder influence across functions and levels. Skills and Attributes Strategic thinker with excellent planning, problem-solving, and communication skills. Strong report writing and data visualisation skills - able to turn complexity into clear insight. Commercial mindset with a proactive, delivery-focused approach. Collaborative and resilient, with a passion for improving how things are done. Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. About the role Our Technology Operations team is the first line of support for Starling Bank, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams. In this role, you'll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It's very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis. We deploy primarily Macs but also have some Windows PC's in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all. You also will: Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Help the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arrange collection of leavers hardware. Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly. Knowledge and experience of supporting either macOS or Windows is a must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently. Helping the team to manage asset inventory, procurement, repairs, auditing and licensing. Computer hardware provisioning from returned stock. Arranging collection of leavers hardware. Experience in operational support of suppliers and outsourced vendors is beneficial. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7:30am-10pm Monday to Sunday. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.