1st Line Support Technician (MSP)Chichester / Bognor Regis area (PO20)£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression Are you working within an MSP / IT support co. and now looking for the next step in your IT career? We're working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they're looking for a 1st Line Support Technician to join their busy Service Desk team. This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond. You'll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression. What you'll be doing: Acting as the first point of contact for clients via phone, email and helpdesk system Troubleshooting and resolving 1st line technical issues remotely Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear, friendly communication Preparing and configuring laptops, desktops and new user setups Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team What we are looking for: Previous experience working within an MSP / IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn and progress Full UK driving licence preferred What's on offer: £24,000 - £30,000 salary depending on experience Hybrid / flexible working after training 9-day working fortnight Paid training and IT certifications Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams Friendly, collaborative team culture Exposure to a wide variety of technologies and clients Long-term career opportunities within a growing MSP This role would suit someone currently working in a 1 st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today. Integral Recruitment is acting as an employment agency regarding this vacancy.
May 24, 2026
Full time
1st Line Support Technician (MSP)Chichester / Bognor Regis area (PO20)£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression Are you working within an MSP / IT support co. and now looking for the next step in your IT career? We're working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they're looking for a 1st Line Support Technician to join their busy Service Desk team. This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond. You'll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression. What you'll be doing: Acting as the first point of contact for clients via phone, email and helpdesk system Troubleshooting and resolving 1st line technical issues remotely Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear, friendly communication Preparing and configuring laptops, desktops and new user setups Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team What we are looking for: Previous experience working within an MSP / IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn and progress Full UK driving licence preferred What's on offer: £24,000 - £30,000 salary depending on experience Hybrid / flexible working after training 9-day working fortnight Paid training and IT certifications Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams Friendly, collaborative team culture Exposure to a wide variety of technologies and clients Long-term career opportunities within a growing MSP This role would suit someone currently working in a 1 st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today. Integral Recruitment is acting as an employment agency regarding this vacancy.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Apr 30, 2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
