Position title: Head of Marketing Reports to: Head of Fundraising Operations Location: Muslim Hands Head Office, 148 - 164 Gregory Boulevard, Nottingham , NG7 5JE (Hybrid/Remote with occasional travel to Nottingham/London) Hours of Work: Full-time, 35 hours per week Salary guideline: (Up to) £65,000.00 per annum (commensurate with experience) Terms of Employment: Permanent (with a 6-Month Probationary Period) Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email no later than 12 th November 2026 Approx. Interview & Role Commencement Date(s): Interviews: As Suitable Applications Received Start: ASAP thereafter - Job Overview: The Head of Marketing position at Muslim Hands is a new role, designed to transform our marketing efforts from local fundraising to global with ambitious objectives to increase our brand and income generation. The Head of Marketing role will lead a team of 4+ specialists in providing marketing support for Muslim Hands UK, South Africa, France, USA and Canada - acting as an "in-house agency" to fundraising offices, ensuring campaign alignment and visual consistency across the brand whilst ensuring key local campaign moments are also met. The position holder will be able to work collaboratively across all fundraising offices and future ones. The position holder will lead with a test and learn mindset - looking to innovate marketing functions through a fail fast and iterate mindset. - Responsibilities: Ability to strategically plan and execute across key marketing channels: PPC, Paid social, Display, SEO, print, TV and any other channels with a focus on achieving key marketing objectives around brand building and income generation. Ability to interpret data from multiple sources in line with KPIs and make decisions accordingly. Ability to lead and develop a multi-disciplinary marketing team of 4+ reports. Providing coaching and performance management as necessary. Ability to work collaboratively with external agencies. Ability to manage multi-million-pound budgets across channels. Strong communication and presentation skills with ability to share complex ideas in a wholly understandable way. Able to drive innovation from concept to execution across marketing channels. Experience building strategy for offline marketing activations in line with the campaign calendar. Cross functional team player who can work collaboratively with wider teams and across continents. - Personal Profile: Passion for helping vulnerable people across the globe living in poverty or emergency zones. Proven experience in leading a marketing team (5+ years). Proficiency in working across digital marketing platforms, social media and analytics tools. Test and learn mindset Strategic thinker Creative problem-solver Resilience and adaptability Confident communicator with strong influencing and negotiation skills - Desirable: Understanding of how a charity operates. Understanding of the religion of Islam. Willingness to travel to Fundraising Offices overseas or to project work in the field. - Requirements: Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant marketing qualification or equivalent professional experience demonstrating the skills and expertise required for this position. We reserve the right to cease advertising and close the Vacancy without notice should suitable candidates be identified ahead of the published 'Application Closing Date'.
Oct 14, 2026
Full time
Position title: Head of Marketing Reports to: Head of Fundraising Operations Location: Muslim Hands Head Office, 148 - 164 Gregory Boulevard, Nottingham , NG7 5JE (Hybrid/Remote with occasional travel to Nottingham/London) Hours of Work: Full-time, 35 hours per week Salary guideline: (Up to) £65,000.00 per annum (commensurate with experience) Terms of Employment: Permanent (with a 6-Month Probationary Period) Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email no later than 12 th November 2026 Approx. Interview & Role Commencement Date(s): Interviews: As Suitable Applications Received Start: ASAP thereafter - Job Overview: The Head of Marketing position at Muslim Hands is a new role, designed to transform our marketing efforts from local fundraising to global with ambitious objectives to increase our brand and income generation. The Head of Marketing role will lead a team of 4+ specialists in providing marketing support for Muslim Hands UK, South Africa, France, USA and Canada - acting as an "in-house agency" to fundraising offices, ensuring campaign alignment and visual consistency across the brand whilst ensuring key local campaign moments are also met. The position holder will be able to work collaboratively across all fundraising offices and future ones. The position holder will lead with a test and learn mindset - looking to innovate marketing functions through a fail fast and iterate mindset. - Responsibilities: Ability to strategically plan and execute across key marketing channels: PPC, Paid social, Display, SEO, print, TV and any other channels with a focus on achieving key marketing objectives around brand building and income generation. Ability to interpret data from multiple sources in line with KPIs and make decisions accordingly. Ability to lead and develop a multi-disciplinary marketing team of 4+ reports. Providing coaching and performance management as necessary. Ability to work collaboratively with external agencies. Ability to manage multi-million-pound budgets across channels. Strong communication and presentation skills with ability to share complex ideas in a wholly understandable way. Able to drive innovation from concept to execution across marketing channels. Experience building strategy for offline marketing activations in line with the campaign calendar. Cross functional team player who can work collaboratively with wider teams and across continents. - Personal Profile: Passion for helping vulnerable people across the globe living in poverty or emergency zones. Proven experience in leading a marketing team (5+ years). Proficiency in working across digital marketing platforms, social media and analytics tools. Test and learn mindset Strategic thinker Creative problem-solver Resilience and adaptability Confident communicator with strong influencing and negotiation skills - Desirable: Understanding of how a charity operates. Understanding of the religion of Islam. Willingness to travel to Fundraising Offices overseas or to project work in the field. - Requirements: Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant marketing qualification or equivalent professional experience demonstrating the skills and expertise required for this position. We reserve the right to cease advertising and close the Vacancy without notice should suitable candidates be identified ahead of the published 'Application Closing Date'.
Position title: Head of Content and Creative Reports to: Head of Fundraising Operations Location: Muslim Hands Head Office, 148 - 164 Gregory Boulevard, Nottingham , NG7 5JE (Hybrid/Remote with occasional travel to Nottingham/London) Hours of Work: Full-time, 35 hours per week Salary guideline: (Up to) £65,000.00 per annum (commensurate with experience) Terms of Employment: Permanent (with a 6-Month Probationary Period) Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email no later than 12th November 2026 Approx. Interview & Role Commencement Date(s): Interviews: As Suitable Applications Received Start: ASAP thereafter - Job Overview: The Head of Content and Creative position at Muslim Hands is a new role, designed to transform our marketing efforts from local fundraising to global with ambitious objectives to increase our brand and income generation. The Head of Content and Creative role will drive the strategy for Muslim Hand's content across all our fundraising offices around the world - UK, France, South Africa, USA and Canada - operating as an "in-house agency" for these offices. You will turn complex issues into compelling stories which drive brand engagement, understanding and fundraising. Leading and developing a team of designers, copywriters, creatives and all organic social media content to produce strong hooks to content which draws the donor in and ultimately leads them on a journey to conversion. - Responsibilities: Develop and execution of the overarching content and communication strategy that translates complex ideas and social issues into understandable and compelling stories to drive engagement across various formats. Ability to story tell across online and offline formats including social media, websites, emails, mailers and more. Work collaboratively with wider teams including the Creative team on campaign development. Be a brand steward, protecting Muslim Hands brand identity and reputation across markets. Develop organic social media strategy for each market in line with social media manager. Develop email, SMS and WhatsApp strategy for each market. Lead on influencer and content creator strategy - managing budget, deadlines, deliverables and performance whilst ensuring our brand is protected. Ability to brief and manage content creators from other countries - ensuring clear understanding of the brief through to execution. Line manage a back office of graphic designers and videographers to deliver assets for all marketing functions. - Personal Profile: Strong attention to detail - able to proof-read and spot inconsistencies or errors across various formats and feedback in a constructive manner. Eye for design - across digital, printed and video assets. Ability to feedback constructively. - Desirable: Understanding of how a charity operates. Understanding of the religion of Islam. Willingness to travel to FR offices overseas or to project work in the field. - Requirements: Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant qualification or equivalent professional experience demonstrating the skills and expertise required for this position. We reserve the right to cease advertising and close the Vacancy without notice should suitable candidates be identified ahead of the published 'Application Closing Date'.
Oct 14, 2026
Full time
Position title: Head of Content and Creative Reports to: Head of Fundraising Operations Location: Muslim Hands Head Office, 148 - 164 Gregory Boulevard, Nottingham , NG7 5JE (Hybrid/Remote with occasional travel to Nottingham/London) Hours of Work: Full-time, 35 hours per week Salary guideline: (Up to) £65,000.00 per annum (commensurate with experience) Terms of Employment: Permanent (with a 6-Month Probationary Period) Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email no later than 12th November 2026 Approx. Interview & Role Commencement Date(s): Interviews: As Suitable Applications Received Start: ASAP thereafter - Job Overview: The Head of Content and Creative position at Muslim Hands is a new role, designed to transform our marketing efforts from local fundraising to global with ambitious objectives to increase our brand and income generation. The Head of Content and Creative role will drive the strategy for Muslim Hand's content across all our fundraising offices around the world - UK, France, South Africa, USA and Canada - operating as an "in-house agency" for these offices. You will turn complex issues into compelling stories which drive brand engagement, understanding and fundraising. Leading and developing a team of designers, copywriters, creatives and all organic social media content to produce strong hooks to content which draws the donor in and ultimately leads them on a journey to conversion. - Responsibilities: Develop and execution of the overarching content and communication strategy that translates complex ideas and social issues into understandable and compelling stories to drive engagement across various formats. Ability to story tell across online and offline formats including social media, websites, emails, mailers and more. Work collaboratively with wider teams including the Creative team on campaign development. Be a brand steward, protecting Muslim Hands brand identity and reputation across markets. Develop organic social media strategy for each market in line with social media manager. Develop email, SMS and WhatsApp strategy for each market. Lead on influencer and content creator strategy - managing budget, deadlines, deliverables and performance whilst ensuring our brand is protected. Ability to brief and manage content creators from other countries - ensuring clear understanding of the brief through to execution. Line manage a back office of graphic designers and videographers to deliver assets for all marketing functions. - Personal Profile: Strong attention to detail - able to proof-read and spot inconsistencies or errors across various formats and feedback in a constructive manner. Eye for design - across digital, printed and video assets. Ability to feedback constructively. - Desirable: Understanding of how a charity operates. Understanding of the religion of Islam. Willingness to travel to FR offices overseas or to project work in the field. - Requirements: Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant qualification or equivalent professional experience demonstrating the skills and expertise required for this position. We reserve the right to cease advertising and close the Vacancy without notice should suitable candidates be identified ahead of the published 'Application Closing Date'.
Position title: Donor Engagement and Retention Manager Reports to: Head of Fundraising Operations Location: Muslim Hands Head Office, 148 - 164 Gregory Boulevard, Nottingham , NG7 5JE (Hybrid/Remote with occasional travel to Nottingham/London) Hours of Work: Full-time, 35 hours per week Salary guideline: (Up to) £50,000.00 per annum (commensurate with experience) Terms of Employment: Permanent (with a 6-Month Probationary Period) Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email no later than 12th November 2026 Approx. Interview & Role Commencement Date(s): Interviews: As Suitable Applications Received Start: ASAP thereafter - Job Overview: The Donor Engagement and Retention Manager is a new role at Muslim Hands - with the right candidate able to shape and make this role their own. You will lead on developing the donor retention strategy from scratch - creating multi-channel journeys to onboard new donors and nurture existing. You will also lead on a re-engagement strategy for donor's who have not donated to Muslim Hands in over a year. You will be able to interpret audience insights and design journeys to meet each segment's needs. You will work collaboratively with the wider team and cross-departmental to deliver your strategy with the donor's needs first. - Responsibilities: Develop a retention strategy for our donor base including one off donors, regular givers, major donors and lapsed donors. Work collaboratively with wider teams to execute this strategy. Responsible for retention budget. Develop multi-channel supporter journeys including onboarding, feedback, re-engagement etc. in order to retain donors - this could include the following channel mix as well as others: email, SMS, WhatsApp, App, Web pages, social media, telemarketing. Work collaboratively with back-office teams to set up these journeys then continuously monitor and optimise. Monitor retention metrics in line with KPIs and provide monthly reports to seniors and the wider organisation. Develop and execute feedback strategy with field offices. Oversee donor care function with support of donor care manager - be clear on inbound metrics and performance. Donor first approach to all communications - champion this across the team and organisation. Responsible for handing any queries from official fundraising bodies such as the Fundraising Regulator in partnership with governance and programmes teams. - Personal Profile: Passion for helping vulnerable people across the globe living in poverty or emergency zones. Minimum 5 years+ experience in a fundraising team with knowledge of UK fundraising regulations. Strong analytical skills and understanding of retention metrics. Strategic thinking skills. Clear and confident communicator. Self-starter - this is a new role to build and shape into your own. - Requirements: Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant qualification or equivalent professional experience demonstrating the skills and expertise required for this position. We reserve the right to cease advertising and close the Vacancy without notice should suitable candidates be identified ahead of the published 'Application Closing Date'.
Oct 14, 2026
Full time
Position title: Donor Engagement and Retention Manager Reports to: Head of Fundraising Operations Location: Muslim Hands Head Office, 148 - 164 Gregory Boulevard, Nottingham , NG7 5JE (Hybrid/Remote with occasional travel to Nottingham/London) Hours of Work: Full-time, 35 hours per week Salary guideline: (Up to) £50,000.00 per annum (commensurate with experience) Terms of Employment: Permanent (with a 6-Month Probationary Period) Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email no later than 12th November 2026 Approx. Interview & Role Commencement Date(s): Interviews: As Suitable Applications Received Start: ASAP thereafter - Job Overview: The Donor Engagement and Retention Manager is a new role at Muslim Hands - with the right candidate able to shape and make this role their own. You will lead on developing the donor retention strategy from scratch - creating multi-channel journeys to onboard new donors and nurture existing. You will also lead on a re-engagement strategy for donor's who have not donated to Muslim Hands in over a year. You will be able to interpret audience insights and design journeys to meet each segment's needs. You will work collaboratively with the wider team and cross-departmental to deliver your strategy with the donor's needs first. - Responsibilities: Develop a retention strategy for our donor base including one off donors, regular givers, major donors and lapsed donors. Work collaboratively with wider teams to execute this strategy. Responsible for retention budget. Develop multi-channel supporter journeys including onboarding, feedback, re-engagement etc. in order to retain donors - this could include the following channel mix as well as others: email, SMS, WhatsApp, App, Web pages, social media, telemarketing. Work collaboratively with back-office teams to set up these journeys then continuously monitor and optimise. Monitor retention metrics in line with KPIs and provide monthly reports to seniors and the wider organisation. Develop and execute feedback strategy with field offices. Oversee donor care function with support of donor care manager - be clear on inbound metrics and performance. Donor first approach to all communications - champion this across the team and organisation. Responsible for handing any queries from official fundraising bodies such as the Fundraising Regulator in partnership with governance and programmes teams. - Personal Profile: Passion for helping vulnerable people across the globe living in poverty or emergency zones. Minimum 5 years+ experience in a fundraising team with knowledge of UK fundraising regulations. Strong analytical skills and understanding of retention metrics. Strategic thinking skills. Clear and confident communicator. Self-starter - this is a new role to build and shape into your own. - Requirements: Candidates must have the right to work in the UK. The successful applicant will be required to undergo a DBS check, where applicable, in accordance with the requirements of the role. Candidates should have a relevant qualification or equivalent professional experience demonstrating the skills and expertise required for this position. We reserve the right to cease advertising and close the Vacancy without notice should suitable candidates be identified ahead of the published 'Application Closing Date'.
