Ultimate Banking

Role: Mortgage Payment Support Adviser 12 Month FTC Location: Newbury Hours: 35 hrs a week, Monday Friday 9am 5pm Salary: £25,568 At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we re looking for. Are you a confident, positive communicator with a passion for helping people? This is an exciting opportunity to join a small, dedicated team supporting customers facing financial difficulty. As a Payment Support Adviser, you ll use your impartial and professional approach to guide customers through challenging times. You ll gain hands-on experience and build your knowledge of mortgages and specialist schemes, all while learning from supportive colleagues. What will you be doing? Customer Support: You ll be the first point of contact for mortgage customers who are worried about or behind on payments. You ll identify the root cause of their concerns and create tailored action plans via phone, email, or letter. This may include arranging payment solutions or signposting to third-party support. Case Management: Each customer is assigned a dedicated adviser early in their journey. You ll manage your own caseload, regularly reviewing arrangements and proactively reaching out. Once trained, you ll have the authority to offer bespoke payment plans within your mandate. Collaboration: You ll work closely with internal teams (like mortgage advisers and underwriters) and external partners (such as housing associations) to ensure the best outcomes for customers. Legal & Property Processes: Where legal action is necessary, you ll ensure all other options have been explored before working with solicitors to file possession claims. For repossessed properties, you ll liaise with our property management company to secure a timely and effective sale. Administration: You ll also handle key admin tasks, such as updating customer records and preparing redemption statements for those nearing the end of their mortgage term. Why work for us? We care about our communities as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about. We want to help you develop We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career. You will also receive a generous holiday allowance, contributory stakeholder pension scheme, and our wellbeing programmes, and your birthday off! Essential skills and experience: Resilient occasionally we hold difficult conversations with our customers, and you will need to respond with compassion and firm professionalism whilst remaining aware and responsible for your wellbeing. Able to prioritise every day is different and your ability to prioritise tasks and meet changing demands will help you give the best outcome to our customers. Able to work both independently and as part of a team you will be responsible for your own caseload alongside team tasks and responsibilities. Independent and curious customer circumstances and experiences can be complex, so it s important that we are open to new ways of reaching solutions and keeping up to date with regulatory changes, as well as external trends and updates. Exceptional communicator we want our customers to feel respected, understood and informed, even when our position may not be what they were hoping for. We don t script our conversations, therefore it s really important that you are a confident speaker and writer. This is a customer-focused role, so previous experience in a customer service environment would be beneficial. We use Office 365 and would expect you to be at ease using this platform. Desirable skills and experience Experience in financial services administration and or experience of mortgage arrears administration or debt counselling. Interviews 90-minute competency-based interview held in our Newbury Head office. We aim to interview successful applicants within 10 working days. Interview dates: Starting from the week of 23 June 2025. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.

Telephone BDM Remote Salary: Up to £37k + benefits / bonus up to 25% Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. They care passionately about their customers and are seeking a sales-oriented and customer-centric Telephone BDM to join their dedicated Sales team. This is a new role, part of a wider expansion owing to extremely strong demand for their products and investment in the wider business. Duties of the Telephone BDM will include: Business Development: Proactively identify and pursue new business opportunities in the mortgage sector, targeting potential clients via telephone and digital channels. Sales Strategy: Follow sales strategies to increase market share, ensuring a consistent pipeline of leads and conversions. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, offering tailored mortgage solutions to meet their needs. Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities. Market Research: Monitor market trends, competitor activities, and customer feedback to adjust sales strategies accordingly. Sales Reporting: Ensure that CRM systems and data are maintained against KPI s set by the business Add Collaboration: Work closely with the Key Account Manager in the field, underwriting and processing cases when required to ensure smooth mortgage applications and a high level of customer service. The successful candidate will possess: Proven experience in a mortgage sales environment, with a strong telephone sales background. Proven business development skills In-depth knowledge of mortgage products Strong communication and negotiation skills, with the ability to influence and persuade clients over the phone. Excellent organisational skills, with the ability to manage a high volume of calls and client enquiries. Self-motivated and driven by targets, with a demonstrated ability to meet and exceed sales goals. In return you will receive a very competitive salary and will be working mainly from home. Benefits include the rare opportunity to earn Growth Shares in the business, 30 days holiday (excl. Bank Holidays), Bonus, Health Cash Plan, Pension and more. If you are a high performing sales professional please apply now, we look forward to hearing from you.

You will play a vital role in analysing and improving mortgage processes, systems, and operations, using your mortgage knowledge and skills to proactively recommend and implement solutions. This role will contribute to mortgage originations by supporting the implementation of technical solutions. Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. . This is a generalist role, and the post-holder does not have to be a technical BA but it is essential you understand the mortgage process and be technically minded. Responsibilities of the Business Analyst Become an expert in the operational processes that drive our business through understanding business needs and developing business processes to help successfully deliver them. This will include the design of process and the creation of procedures, reporting and customer documentation. Perform comprehensive analysis of existing mortgage processes, systems, and procedures to identify areas for improvement and optimisation. Collaborate with stakeholders to gather requirements and understand business needs. Conduct detailed research and market analysis to stay abreast of industry trends, regulations, and best practices in mortgage lending. Prepare and present reports, documentation, and presentations that communicate findings, recommendations, and proposed solutions to management and relevant teams. Participate in the design, testing, and implementation of new mortgage systems, tools, and technologies, ensuring seamless integration with existing processes. Collaborate with cross-functional teams to define and document business processes, workflows, and standard operating procedures. Identify and analyse key performance indicators (KPIs) to evaluate the effectiveness of mortgage operations and propose strategies for improvement. Strive for the best solution; You ask the right questions, challenge assumptions, and push for the best solutions rather than just documenting what s asked Requirements of the Business Analyst A mortgage generalist with solid experience working with a variety of mortgage products, lending regulations and market dynamics within the UK Experienced working with agile methodology within the software development life cycle Well versed with Microsoft Excel (or SQL), with a strong ability to manipulate and analyse data Familiar with mortgage related software, such as loan origination systems (LOS), mortgage servicing platforms and customer relationship management (CRM) tools Experienced as part of a project team, with proven responsibility and delivery of outcomes through gathering and challenging business requirements. Benefits Include : Hybrid working 3 days in the London office, Growth shares, 30 days holiday, plus bank holidays, Health cash plan, Salary sacrifice pension scheme, with an employee contribution of 5% and employer contribution of 3%

Location: Regional (South West) Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. They care passionately about their customers and are seeking a sales-oriented and customer-centric Telephone BDM to join their dedicated Sales team. This is a new role, part of a wider expansion owing to extremely strong demand for their products and investment in the wider business. As a Telephone BDM, you will be aligned regionally to a field based Key Account Manager, someone you will work closely with and buddy with them, preparing you for a future field based role if that was your career aspiration. You can live anywhere in the South West but your Key Account Manager is based in Bristol. Duties of the Telephone BDM will include: Business Development: Proactively identify and pursue new business opportunities in the mortgage sector, targeting potential clients via telephone and digital channels. Sales Strategy: Follow sales strategies to increase market share, ensuring a consistent pipeline of leads and conversions. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, offering tailored mortgage solutions to meet their needs. Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities. Market Research: Monitor market trends, competitor activities, and customer feedback to adjust sales strategies accordingly. Sales Reporting: Ensure that CRM systems and data are maintained against KPI s set by the business Add Collaboration: Work closely with the Key Account Manager in the field, underwriting and processing cases when required to ensure smooth mortgage applications and a high level of customer service. The successful candidate will possess: Proven experience in a mortgage sales environment, with a strong telephone sales background. In-depth knowledge of mortgage products. Strong communication and negotiation skills, with the ability to influence and persuade clients over the phone. Excellent organisational skills, with the ability to manage a high volume of calls and client enquiries. Self-motivated and driven by targets, with a demonstrated ability to meet and exceed sales goals. In return you will receive a very competitive salary and will be working mainly from home. Benefits include the rare opportunity to earn Growth Shares in the business, 30 days holiday (excl. Bank Holidays), Bonus, Health Cash Plan, Pension and more. If you are a high performing sales professional please apply now, we look forward to hearing from you.

Location: Regional (Midlands) Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. They care passionately about their customers and are seeking a sales-oriented and customer-centric Telephone BDM to join their dedicated Sales team. This is a new role, part of a wider expansion owing to extremely strong demand for their products and investment in the wider business. As a Telephone BDM, you will be aligned regionally to a field based Key Account Manager, someone you will work closely with and buddy with them, preparing you for a future field based role if that was your career aspiration. You can live anywhere in the Midlands as this role is remote but your Key Account Manager is based in Coventry. Duties of the Telephone BDM will include: Business Development: Proactively identify and pursue new business opportunities in the mortgage sector, targeting potential clients via telephone and digital channels. Sales Strategy: Follow sales strategies to increase market share, ensuring a consistent pipeline of leads and conversions. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, offering tailored mortgage solutions to meet their needs. Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities. Market Research: Monitor market trends, competitor activities, and customer feedback to adjust sales strategies accordingly. Sales Reporting: Ensure that CRM systems and data are maintained against KPI s set by the business Add Collaboration: Work closely with the Key Account Manager in the field, underwriting and processing cases when required to ensure smooth mortgage applications and a high level of customer service. The successful candidate will possess: Proven experience in a mortgage sales environment, with a strong telephone sales background. In-depth knowledge of mortgage products. Strong communication and negotiation skills, with the ability to influence and persuade clients over the phone. Excellent organisational skills, with the ability to manage a high volume of calls and client enquiries. Self-motivated and driven by targets, with a demonstrated ability to meet and exceed sales goals. In return you will receive a very competitive salary and will be working mainly from home. Benefits include the rare opportunity to earn Growth Shares in the business, 30 days holiday (excl. Bank Holidays), Bonus, Health Cash Plan, Pension and more. If you are a high performing sales professional please apply now, we look forward to hearing from you.

Telephone BDM Location: Regional (North) Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. They care passionately about their customers and are seeking a sales-oriented and customer-centric Telephone BDM to join their dedicated Sales team. This is a new role, part of a wider expansion owing to extremely strong demand for their products and investment in the wider business. As a Telephone BDM, you will be aligned regionally to a field based Key Account Manager, someone you will work closely with and buddy with them, preparing you for a future field based role if that was your career aspiration. Duties of the Telephone BDM will include: Business Development: Proactively identify and pursue new business opportunities in the mortgage sector, targeting potential clients via telephone and digital channels. Sales Strategy: Follow sales strategies to increase market share, ensuring a consistent pipeline of leads and conversions. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, offering tailored mortgage solutions to meet their needs. Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities. Market Research: Monitor market trends, competitor activities, and customer feedback to adjust sales strategies accordingly. Sales Reporting: Ensure that CRM systems and data are maintained against KPI s set by the business Add Collaboration: Work closely with the Key Account Manager in the field, underwriting and processing cases when required to ensure smooth mortgage applications and a high level of customer service. The successful candidate will possess: Proven experience in a mortgage sales environment, with a strong telephone sales background. In-depth knowledge of mortgage products. Strong communication and negotiation skills, with the ability to influence and persuade clients over the phone. Excellent organisational skills, with the ability to manage a high volume of calls and client enquiries. Self-motivated and driven by targets, with a demonstrated ability to meet and exceed sales goals. In return you will receive a very competitive salary and will be working mainly from home. Benefits include the rare opportunity to earn Growth Shares in the business, 30 days holiday (excl. Bank Holidays), Bonus, Health Cash Plan, Pension and more. If you are a high performing sales professional please apply now, we look forward to hearing from you.

Location: South East & London Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. They care passionately about their customers and are seeking a sales-oriented and customer-centric Telephone BDM to join their dedicated Sales team. This is a new role, part of a wider expansion owing to extremely strong demand for their products and investment in the wider business. As a Telephone BDM Team Leader, you will be aligned regionally to a field based Key Account Manager, someone you will work closely with and buddy with them, preparing you for a future field based role if that was your career aspiration. As well as that, you will be responsible for the day to day management of the Telephone BDM team of 5. Duties of the Telephone BDM will include: Business Development: Proactively identify and pursue new business opportunities in the mortgage sector, targeting potential clients via telephone and digital channels. Sales Strategy: Follow sales strategies to increase market share, ensuring a consistent pipeline of leads and conversions. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, offering tailored mortgage solutions to meet their needs. Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities. Market Research: Monitor market trends, competitor activities, and customer feedback to adjust sales strategies accordingly. Sales Reporting: Ensure that CRM systems and data are maintained against KPI s set by the business Add Collaboration: Work closely with the Key Account Manager in the field, underwriting and processing cases when required to ensure smooth mortgage applications and a high level of customer service. Leadership: lead and manage a Telephone based team, creating a high performing team culture. The successful candidate will possess: Proven experience in a mortgage sales environment, with a strong telephone sales background. In-depth knowledge of mortgage products. Proven Leadership experience of a high performing team. Strong communication and negotiation skills, with the ability to influence and persuade clients over the phone. Excellent organisational skills, with the ability to manage a high volume of calls and client enquiries. Self-motivated and driven by targets, with a demonstrated ability to meet and exceed sales goals. In return you will receive a very competitive salary and will be working mainly from home. Benefits include the rare opportunity to earn Growth Shares in the business, 30 days holiday (excl. Bank Holidays), Bonus, Health Cash Plan, Pension and more. If you are a high performing sales professional please apply now, we look forward to hearing from you.

Mortgage Administration Team Leader Buckinghamshire (Nr. Beaconsfield) £depending on experience Our client is a customer centric, mortgage and savings provider, who are passionate about offering a first-class experience to all. They have a dedicated team of Operations Administrators, who deliver support to their members, pre and post completions of their mortgages. They are seeking an experienced leader to join the Mortgage Team to manage the day-to-day priorities of the Ops Administrators, alongside speaking to customers and brokers to provide updates on their mortgage applications. Duties will also include: Develop and coach the Operations Administrators Collaborate effectively with colleagues from other departments creating a best in class environment within the organisation Communicating with customers, both current and prospective, and providing required information in a timely and appropriate format Undertaking all aspects of mortgage administration relating to new, existing and redeemed mortgages in accordance with MCOB for regulated loans Proactively following up with solicitors, brokers etc to request additional information where required To provide assistance to the completions team as and when required The successful individual will possess: Previous experience and understanding of mortgages Leadership experience Our clients head office is unfortunately not easily accessible via public transport; therefore, you would need your own vehicle. They do operate a hybrid working week and due to the nature of the role, would require this role holder to be office based 5 days per week, with potential flexibility once fully trained in the role.

Do you want to work for a vibrant company who have drive and ambition but put their employees at the heart of what they do? Our client is exactly that company. They believe in working hard to achieve their goals, but they want their staff to have fun and a work life balance. They are looking for underwriters to join a growing team of 7 so far. They need experienced Buy to Let Underwriters, but this could just be part of your skill set as there is a definite opportunity to expand into other areas in the future. The primary function of this role is to assess and underwrite mortgage applications to ensure all lending complies with the company s credit risk policy. Additionally, work with the processing team to assist in the preparation of case files as well as assisting our intermediary partners by discussing potential new applications. If you want to join this exciting company, you will have: A current or recent Underwriting Mandate Good knowledge of Buy to Let lending (to include Limited Company, HMO and Multi lets) A good understanding of the mortgage process Knowledge of working under pressure to tight deadlines - a 'can do attitude Record/file management experience Experience of working in a team Ability to prioritise tasks Excellent communication skills In return, they offer: Hybrid working pattern: Office based in Milton Keynes OR SOLIHULL on Mondays & Thursdays with the other 3 days a week working from home. Contributory pension scheme Death in service (4 x salary) Vitality Private Medical Insurance & dental cover Employee Assistance Program Discretionary annual bonus Additional 2 days holiday over Christmas.