Unily

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 GartnerMagic Quadrantfor Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Solutions Engineer for our EMEA region. At Unily, we are transforming the way organizations achieve velocity through our innovative platform. As a key player in our Sales and Operations function, our Solutions Engineers are crucial in ensuring our product delivers exceptional value and drives organizational success. We areseeking a dynamic and experienced Solutions Engineer to join our team.You willwork closely with Account Executives and the extended sales team,leveragingyourexpertiseto deliver tailored solutions that meet our clients' needs and accelerate their success. This role is perfect for someone who thrives in a collaborative environment, excels in both technical and interpersonal skills, and is passionate about helping clients achieve their strategic goals. Main Responsibilities Strategic Engagement:Collaborate with prospects to translate their strategic priorities into impactful use cases, demonstrating empathy and active listening to fully understand their challenges. Innovative Solutions:Develop compelling demos and business cases that highlight industry benchmarks and best practices, while creatively addressing client pain points. Executive Communication:Present value-based solutions to C-Level executives, clearly articulating our platform's differentiators with confidence and emotional intelligence. Technical Insight:Document and convey technical architectures, including hosting, authentication, security, and high-availability infrastructure, ensuring technical discussions are accessible to both technical and non-technical stakeholders. RFI/RFP Facilitation:Lead the preparation and delivery of technical and functional responses to RFIs/RFPs, working closely with the sales team to ensure alignment with client needs and Unily's capabilities. Feedback Loop:Provide competitive intelligence and product feedback to enhance our solutions and strategies. Ensure insights gathered from clients during the presales phase are effectively communicated to internal teams for continuous improvement. Customer Journey:Lead technical demos, workshops, and trials, including managed POCs, ensuring that clients feel supported and understood at every stage of their journey. Act as a trusted advisor and relationship builder, maintaining a strong connection with clients even after the sales process is complete. Knowledge Sharing:Contribute to internal and external Unily communities, driving industry thought leadership and professional development. Share your knowledge and experiences to help others grow and succeed. Requirements Experience:3-5 years in pre-sales, customer success, strategy consulting, or a related field. Value Selling Expertise:Proven experience with value selling methodologies, including discovery and value assessment. Presentation Skills:Strong client-facing skills with the ability to present confidently and empathetically both in-person and remotely. A consultative mindset that prioritizes understanding client needs and building long-term relationships. Interpersonal Skills:Exceptional communication, collaboration, and relationship-building skills. Ability to navigate complex conversations with diplomacy, adaptability, and problem-solving acumen. Tech Savvy:A solid understanding of technology in the workplace and digital transformation, with the ability to explain technical concepts in a clear and engaging way. Self-Motivated:Ability to adapt to various situations and manage multiple tasks efficiently. A proactive mindset that takes ownership of challenges and solutions. Innovative Thinking:Creative problem-solving skills with a proactive approach to contributing ideas and solutions. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday, Vitality life cover (for health, sight, hearing and dental), Aviva pension, life assurance, income protection, and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. We have recently been positioned as a market leader across the 2023 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. The only company in the industry with this standing. With these accolades we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Global Business Development Manager. The Role Drive scale, innovation and repeatability in best-in class lead generation Lead, coach and mentor a global team of Sales and Business Development Representatives to engage potential prospects through phone, email, and social channels. Partner with Sales leadership to develop and maintain active engagement strategies, creating awareness and education through strategic follow ups in partnership with the Account Executive (AE) Partner with marketing to support messaging, initiatives, campaigns and events Create a strong operational cadence to drive team performance and ensure we meet and exceed our quotas and KPIs Knowledge, Skills and Experience Minimum of 5+ years' experience in a sales or sales development capacity within a software or technology environment Strong leadership and mentorship capability including the ability to influence and inspire the team Clear and concise communication skills, both written and verbally Familiar with sales engagement, enrichment and intelligence tools for prospecting Familiar with CRM Quick learner and team player with experience working in close collaboration with Sales, Marketing and the broader GTM organization Determined, able to overcome objections and not afraid of rejection Desire to progress a career in sales Effective time management to complete objectives Experience of exceeding results and other KPIs. Ability to thrive in a high energy team environment Willingness to work from the office a minimum of 3 days / week Some international travel expected We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Benefits In addition to a generous base salary and commission plan, here are some highlights: Industry-leading product with continuous evolution and internal use Flexible hybrid working model - work from home occasionally and a focus on sustainable work/life balance Bright and modern office spaces with well stocked kitchen, ample parking and dog friendly policy Comprehensive benefits: 25 vacation days plus a paid birthday off, 10 sick days, 1 annual volunteer day, medical, dental and vision coverage, life and AD&D coverage, 401(k) match 5% with no vesting after 90 days Commitment to sustainability and community: fully paid volunteering day per year, employee matching charity donation scheme, electric vehicle lease options via salary sacrifice

Overview Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Enterprise Account Executive for our EMEA sales team. As an Enterprise Account Executive at Unily, you will report into the RVP Sales, EMEA and be pivotal in driving the sales strategy following a recent restructure. You will be responsible for new customer acquisition and the end to end sales cycle, from sales qualifying incoming leads through to contractual negotiations and close. Along with developing an outbound strategy for your named accounts, you will need to understand and assess customer needs and uniquely and expertly position our products and services to meet those requirements. This is a hybrid role requiring 2 days per week in our Chancery Lane office. You will also need to have the flexibility to travel on occasion for face-to-face presentations. Main Responsibilities Developing New Business for Unily Use business acumen to identify new customers through creative lead generation, using internal tools, social networks, Partners, proactive outreach, Unily and industry events. Leverage personal network where possible. Contribute and be proactive in the development and execution of UK lead generation programs in conjunction with internal Business Development Representatives and the marketing department. Participate in, and on occasion help to organise events, seminars, webinars and other marketing and PR related activities. Selling to Enterprise Clients Build and use knowledge of the Unily value proposition to position us as a critical business partner. Understand and effectively navigate the largest most complex enterprise businesses stakeholder landscape, engaging multiple departmental teams (HR, IT, Communications, EX), senior leaders and CXO's. Develop strategies to gain maximum exposure to CXO and other SLT stakeholders. Gain trusted advisor status, build exceptional reciprocal key stakeholder relationships. Ability to identify and address complexities of customers decision-making process and help guide customers through this journey based on previous experience. Identify supporters and detractors and appropriately address each. Understand different departments motivation factors and goals, addressing these accordingly with Unily capabilities, use cases and outcomes. Understand and exploit the customer buying process. Actively demonstrate detailed knowledge of the competition to proactively position Unily. Adopt a consultative, solution sales approach, supporting prospects with business case creation, stakeholder engagement, and business value assessments. Leverage the Unily Partner network to help secure more new business, and influence opportunities to maximise positive outcomes. Solution Knowledge Have a broad and deep understanding of all Unily capabilities and be able to effectively articulate the business value in ways that resonate with the customer. Effectively map Unily capabilities to Customer goals and objectives. Able to collaborate with Unily subject matter experts in ways that best serve the customer. Communication Actively investigate client needs through effective direct engagement. Deliver clear and concise presentations with enthusiasm and passion that demonstrate differentiation and knowledge of our products and services. Gain agreement on actionable next steps advancing a sale. Assist and lead on the generation of relevant documentation including responding to RFX's, creating commercial proposals, business case creation, presentation assets, Service and License Agreements. Negotiation Detailed understanding of gives and gets, levers that can be used when negotiating. Detailed knowledge of Unily commercial make up. Remain professional under pressure and demonstrates responsible decision making. Diffuse conflict in ways that create additional value and lead to new opportunities. Understands roles of all parties in a negotiation and anticipates their perspectives. Understands the roles of all parties involved in a negotiation and their tactics, vision, motivation, sensitivities and intentions. Building Internal Relationships Build strong and effective relationships and collaborate with peers, managers and co-workers across Unily. Openly communicate and provide timely feedback and share ideas with the team. Achieving agreed Quarterly and Annual Revenue targets Maintain accurate and up-to-date forecasts. Regularly communicate updates including material changes to forecast. Drive for results and focus energy on high value and profitable opportunities. Utilise Salesforce platform to track all pertinent information related to the opportunity. Requirements Minimum of 5 years or more of proven SaaS sales success preferable selling a comparable product such as Content Management, Intranet or Collaboration solutions. Proven experience in selling to FTSE 100 or and Fortune 500 companies Ideally sold to senior stakeholders such as Chief Communications, Corporate Affairs, CHRO and or CIO Persona's Knowledge of sales practice, strategy, tactics, tools in development of the value proposition. Proven track record of building customer relationships and managing key stakeholders. Ability to clearly and effectively communicate with business, technical and C-level executives. Strong verbal skills with the need for occasional public speaking to large groups. Internal Communications and Employee Engagement Solutions background would be ideal. Customer obsessed, with a commitment to doing right by our clients. We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here

Job Purpose The Customer Success Manager partners with our midmarket customer portfolio to ensure value realization and product adoption, while leveraging scaled and programmatic approaches to deliver efficient, impactful experiences. Positioned between high-touch CSMs and digital success models, this role blends proactive engagement with operational efficiency - driving adoption, mitigating risks, and identifying opportunities for growth through a mix of 1-to-1 and 1-to-many activities. Main Responsibilities Reporting to the Manager of Customer Success for our Mid-Market segment, our Customer Success Managers (CSMs) play a pivotal role in shaping and advancing the mid-market customer experience within our global Customer Success organization. This role combines direct customer partnership with scalable engagement, ensuring customers achieve measurable outcomes while supporting operational efficiency. The CSM works closely with Customer Success, Operations, Community, and cross-functional teams to deliver a consistent and durable customer journey. Key activities include: Conduct semi-regular business reviews to assess ROI, adoption progress, and evolving customer objectives. Deliver proactive engagement through scalable methods, including group sessions (e.g., "Ask Me Anything" hours), webinars, and digital resources. Leverage health alerts, survey results, and usage data to identify risks or opportunities and take timely action. Provide product guidance by leveraging both technical expertise and business acumen to help customers achieve their desired outcomes Partner with customers in 1-to-1 and 1-to-many activities to establish measurable goals and KPIs that demonstrate value realization and business impact. Maintain accurate customer data (contacts, activities, health metrics) within Planhat and related systems to support operational excellence. Collaborate cross-functionally with Sales, Product, Support, and Success Operations teams to address customer needs and resolve issues promptly. Contribute to the development of playbooks, processes, and innovation initiatives that improve the customer journey at scale. Requirements/ Knowledge, Skills, and Experience Customer-first mindset with the ability to balance strategic relationship-building and efficient, programmatic engagement. Curiosity and eagerness to develop deep product knowledge. Strong problem-solving orientation, with the ability to connect activities to the "why" behind customer needs. Collaborative team player who can also work autonomously and transparently to achieve shared objectives. Excellent communication and listening skills; able to adapt style across stakeholders and formats (virtual, in-person, written). Comfortable analyzing data and translating insights into actionable recommendations. Proficiency with Planhat (or similar CS platforms) and a strong appreciation for data quality and integrity. Highly organized and detail-oriented, willing to "roll up your sleeves" to support operational objectives. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Application Security Manager. This role is responsible for building and executing a comprehensive application security programme that combines strategic oversight with hands-on technical execution. The Application Security Manager ensures that security is embedded throughout the software development lifecycle (SDLC), enabling Unily to deliver secure products at speed. The Application Security Manager will define and enforce secure development policies and practices, establish privacy by design principles, and mange the risk and escalation process. They will actively engage in technical assurance activities such as threat modelling, application testing, dependency analysis, cloud and container security assessments and CI/CD pipeline hardening. The role will act as both a strategic partner to leadership and a trusted advisor to engineering teams, being a customer facing point of contact when required. Main Responsibilities Define and maintain secure development policies and privacy by design requirements Own the risk acceptance and escalation process, maintaining the risk register Develop and measure the application security strategy levering frameworks such as OWASP SAMM Support RFPs and sales responses on application security matters Lead and coordinate external penetration testing engagements and remediation follow up Drive risk-based prioritisation, assigning and validating CVSS scores Deliver and manager secure development training programs Conduct and facilitate threat modelling and architecture and design security reviews Perform or coordinate application security testing Generate and manage software bills of materials (SBOMs) to manage supply chain risks Ensure build verification and oversee IaC and container/Kubernetes scanning within pipelines Provide guidance on secure cloud-native architectures Evaluate and apply security testing tools and techniques (e.g. Burpsuite, fuzzing, IaC scanners, Static Analysers) Contribute to security metrics, reports and dashboards Collaborate with engineering, operations and product teams to embed security best practices throughout the whole SDLC Requirements Proven experience in application security Strong knowledge of secure software development practices, DevSecOps and CI/CD security integration Hands on experience with application security testing tools and techniques (e.g. SAST, DAST, Dependency checkers, IaC scanners, secret detection, container security tools) Understanding of threat modelling, architecture and design reviews and offensive security principles Familiarity with compliance and regulatory frameworks Experience with risk acceptance processes, CVSS scoring and vulnerability management Experience managing external penetration testing vendors Familiarity with SBOMs and software supply chain security Strong background in cloud and container security Ability to communicate with technical and non-technical stakeholders Knowledge of data privacy regulations and GDPR, and how they intersect with application security Certifications such as CISSP, CSSLP, OSWE, OSCP or equivalents Degree in computer science, cyber security, related fields or equivalent experience We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here View Unily's USA Careers Privacy Notice here

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 GartnerMagic Quadrantfor Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Application Security Manager. This role is responsible for building and executing a comprehensive application security programme that combines strategic oversight with hands-on technical execution. The Application Security Manager ensures that security is embedded throughout the software development lifecycle (SDLC), enabling Unily to deliver secure products at speed. The Application Security Manager will define and enforce secure development policies and practices, establish privacy by design principles, and mange the risk and escalation process. They will actively engage in technical assurance activities such as threat modelling, application testing, dependency analysis, cloud and container security assessments and CI/CD pipeline hardening. The role will act as both a strategic partner to leadership and a trusted advisor to engineering teams, being a customer facing point of contact when required. Main Responsibilities Define and maintain secure development policies and privacy by design requirements Own the risk acceptance and escalation process, maintaining the risk register Develop and measure the application security strategy levering frameworks such as OWASP SAMM Support RFPs and sales responses on application security matters Lead and coordinate external penetration testing engagements and remediation follow up Drive risk-based prioritisation, assigning and validating CVSS scores Deliver and manager secure development training programs Conduct and facilitate threat modelling and architecture and design security reviews Perform or coordinate application security testing Generate and manage software bills of materials (SBOMs) to manage supply chain risks Ensure build verification and oversee IaC and container/Kubernetes scanning within pipelines Provide guidance on secure cloud-native architectures Evaluate and apply security testing tools and techniques (e.g. Burpsuite, fuzzing, IaC scanners, Static Analysers) Contribute to security metrics, reports and dashboards Collaborate with engineering, operations and product teams to embed security best practices throughout the whole SDLC Requirements Proven experience in application security Strong knowledge of secure software development practices, DevSecOps and CI/CD security integration Hands on experience with application security testing tools and techniques (e.g. SAST, DAST, Dependency checkers, IaC scanners, secret detection, container security tools) Understanding of threat modelling, architecture and design reviews and offensive security principles Familiarity with compliance and regulatory frameworks Experience with risk acceptance processes, CVSS scoring and vulnerability management Experience managing external penetration testing vendors Familiarity with SBOMs and software supply chain security Strong background in cloud and container security Ability to communicate with technical and non-technical stakeholders Knowledge of data privacy regulations and GDPR, and how they intersect with application security Certifications such as CISSP, CSSLP, OSWE, OSCP or equivalents Degree in computer science, cyber security, related fields or equivalent experience We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here View Unily's USA Careers Privacy Notice here

Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Regional Manager, Customer Success, EMEA. The Customer Success team is the face and voice of Unily, reflecting the company's core values in its strategic collaboration with customers. As a Regional Manager of Customer Success, you will bring your experience in Customer Success and people management to lead and execute the strategy for a high-performing team of at least 6 customer success managers of varying seniority and title. You will be responsible for each CSM and for their customer portfolios. Your primary focus will be on empowering your CSMs, driving portfolio strategy, and aligning your team's efforts with the regional and global objectives. This leadership role requires a strong focus on coaching, operational standards, and cross-functional collaboration to ensure exceptional customer outcomes and team success. This is an exciting opportunity to lead a high-performing regional team and influence global strategies in a collaborative and supportive work environment focused on growth and innovation. If you're a strategic leader, passionate about driving customer success and team excellence, we'd love to hear from you! Main Responsibilities Directly manage 6 or more individual contributors, ensuring their team is equipped to drive exceptional customer outcomes. Evaluate competencies and establish clearly defined goals and development plans for each member on the team. Accomplish team goals by communicating job expectations, planning, monitoring, and appraising job results. Foster a culture of collaboration, accountability, and continuous improvement across the team. Ensure team members are supported in change adoption and fostering a growth mindset. Review and guide the development of QBR decks and ensure alignment with customer objectives, ensuring each CSM is well-prepared for key customer meetings. Attend meetings with individual contributors to offer guidance and coaching in real-time, ensuring effective customer strategy execution. Operational Excellence & Change Management Manage and drive change within the team as the company evolves, including adapting to new tools, processes, or strategic shifts. Make staffing and account allocation recommendations and changes. Manage the assignment of tasks and projects to team members based on their skills and workloads. Accountable for the success of the pod's book of business, including tracking portfolio health, identifying opportunities, and ensuring that each team member is driving customer outcomes aligned with broader business goals. Monitor team portfolio performance, identify trends, and advocate for resources to support optimal outcomes. Hold team accountable to ensuring that each stage (onboarding, adoption, renewals, expansion, etc.) is strategically aligned with customer needs and goals. Ensure all internal systems to manage client journey are kept up to date during the entire lifecycle of the client. Support regional churn prevention initiatives, enforce standardized risk management practices, and address systemic risks. Cultivate open communication with customers and business partners to identify opportunities to improve processes and methodologies. Facilitate client reach back into business, including serving as the first point of escalation. Reporting & Performance Analysis Provide reporting to the Regional Head of Customer Success, including team utilization, talent management, capacity forecasting, sales uplift opportunities, team delivery, and client satisfaction (RAG). Requirements 2+ years of proven experience managing a customer success team. Strong ability to align operations standards, driving measurable outcomes. Expertise in portfolio management and account planning. The ability to think beyond day-to-day operational tasks, with experience in identifying long-term customer success strategies aligned to business goals (and coaching team members to do the same). Strong coaching methodologies, including experience in managing performance issues, delivering constructive feedback, and aligning individual development plans with team and business goals. Exceptional communication, relationship-building, and negotiation skills. Analytical mindset with the ability to translate data into actionable insights. Experience in driving customer advocacy programs and managing senior customer relationships. Familiarity with customer success platforms, such as Planhat, and CRM tools. We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Why Work For Unily? Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday, Vitality life cover (for health, sight, hearing and dental), Aviva pension, life assurance, income protection, and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here