Thought Machine

Overview Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years-and a UK Best Employer for 2026. Vault Core is our flagship core banking platform, designed to run any bank product, from mortgages and savings to complex corporate lending using our unique, Python-based Smart Contracts. Today, more than 50 clients, including multiple systemically important Tier 1 banks, run their most critical banking workloads on Vault Core. This platform can be self-hosted by clients or consumed as a SaaS offering operated by Thought Machine, with support across major cloud providers such as AWS, GCP, and Azure. This role is highly technical. You will work in lockstep with Engineering leadership to tackle challenges in data integrity and consistency, performance at scale, and the developer experience for those creating and launching financial products on our platform. You will define APIs and user journeys that enable our clients to deliver outstanding experiences to their customers, designing for the wide variety of banks we work with and their unique products and ways of working. This role is ideal for someone who thrives at the intersection of deeply technical domains and high-level product strategy, with good commercial instincts. You understand that your clients' success depends on a platform that is not just functional, but has best-in-class design, is performant and resilient. By building alignment across Engineering, GTM, and Customer Success, you will ensure that platform capabilities drive adoption and deliver measurable outcomes. Duties Own the Core Roadmap: Define and drive the strategy for Vault Core, ensuring the engine remains the industry leader in configurability, performance and resilience. Be a product evangelist: Champion Vault Core externally and within Thought Machine, clearly communicating the scale of the ambition within our product vision and the technical functionality that will excite our clients. Be the voice of the customer: Represent the world's largest banks and their developers internally, collecting feedback, pursuing the highest levels of quality, and enabling engineering teams to be laser-focused on solving core banking problems. Support client delivery: Work closely with the Client Services team and partners to guide complex implementations. Ensure effective alignment between client product requirements and the technical capabilities of the Vault Core engine. Develop best practices: Help drive Product Management best practices and processes, working with Engineering Managers to ensure adoption and alignment across the core engine domain. Essential 5+ years of product management experience in a product-led technology company. Proven track record of delivering deeply technical, API-driven, or infrastructure products. Able to think from first principles, debate complex technical ideas (e.g., consistency vs. availability in a ledger), and rapidly learn new concepts. Strong client-facing interpersonal skills and an equally strong ability to engage in technical conversations with Enterprise Architects and CTOs. Comfortable writing simple scripts in languages such as Python (which powers our Smart Contracts). Desirable Experience working in regulated industries such as banking or financial services Prior experience as a software engineer or in a highly technical role Experience building enterprise software or working within a B2B infrastructure/platform vendor Benefits Highly competitive salary and commission Pension plan (match up to 5%) Life insurance - three times annual salary Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) Shared parental leave (matched to our maternity leave for the same point in time) 25 days holiday and bank holidays Flexible working hours Cycle-to-work scheme Electric car scheme Season ticket loan Access to outstanding learning materials and courses Sports and hobby clubs, subsidised by Thought Machine All the latest tech you need Start the day properly with fresh fruit and cereals Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks A talented and experienced team as your colleagues An environment where we encourage learning and progress Two charity days a year Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

A leading fintech company in London seeks an experienced Product Manager to define the strategy for its flagship Vault Core product. The ideal candidate will have over 5 years of experience in product management at a technology-focused company, driving technical product strategies and ensuring client success. Responsibilities include championing the product, engaging with key stakeholders, and guiding implementations. The role offers a highly competitive salary and numerous benefits in a collaborative and innovative environment.

Overview Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years-and a UK Best Employer for 2026. Vault Core is our flagship core banking platform, designed to run any bank product, from mortgages and savings to complex corporate lending using our unique, Python-based Smart Contracts. Today, more than 50 clients, including multiple systemically important Tier 1 banks, run their most critical banking workloads on Vault Core. This platform can be self-hosted by clients or consumed as a SaaS offering operated by Thought Machine, with support across major cloud providers such as AWS, GCP, and Azure. This role is highly technical. You will work in lockstep with Engineering leadership to tackle challenges in data integrity and consistency, performance at scale, and the developer experience for those creating and launching financial products on our platform. You will define APIs and user journeys that enable our clients to deliver outstanding experiences to their customers, designing for the wide variety of banks we work with and their unique products and ways of working. This role is ideal for someone who thrives at the intersection of deeply technical domains and high-level product strategy, with good commercial instincts. You understand that your clients' success depends on a platform that is not just functional, but has best-in-class design, is performant and resilient. By building alignment across Engineering, GTM, and Customer Success, you will ensure that platform capabilities drive adoption and deliver measurable outcomes. Duties Own the Core Roadmap: Define and drive the strategy for Vault Core, ensuring the engine remains the industry leader in configurability, performance and resilience. Be a product evangelist: Champion Vault Core externally and within Thought Machine, clearly communicating the scale of the ambition within our product vision and the technical functionality that will excite our clients. Be the voice of the customer: Represent the world's largest banks and their developers internally, collecting feedback, pursuing the highest levels of quality, and enabling engineering teams to be laser-focused on solving core banking problems. Support client delivery: Work closely with the Client Services team and partners to guide complex implementations. Ensure effective alignment between client product requirements and the technical capabilities of the Vault Core engine. Develop best practices: Help drive Product Management best practices and processes, working with Engineering Managers to ensure adoption and alignment across the core engine domain. Essential 5+ years of product management experience in a product-led technology company. Proven track record of delivering deeply technical, API-driven, or infrastructure products. Able to think from first principles, debate complex technical ideas (e.g., consistency vs. availability in a ledger), and rapidly learn new concepts. Strong client-facing interpersonal skills and an equally strong ability to engage in technical conversations with Enterprise Architects and CTOs. Comfortable writing simple scripts in languages such as Python (which powers our Smart Contracts). Desirable Experience working in regulated industries such as banking or financial services Prior experience as a software engineer or in a highly technical role Experience building enterprise software or working within a B2B infrastructure/platform vendor Benefits Highly competitive salary and commission Pension plan (match up to 5%) Life insurance - three times annual salary Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) Shared parental leave (matched to our maternity leave for the same point in time) 25 days holiday and bank holidays Flexible working hours Cycle-to-work scheme Electric car scheme Season ticket loan Access to outstanding learning materials and courses Sports and hobby clubs, subsidised by Thought Machine All the latest tech you need Start the day properly with fresh fruit and cereals Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks A talented and experienced team as your colleagues An environment where we encourage learning and progress Two charity days a year Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years-and a UK Best Employer for 2026. We are looking to expand our sales team by hiring a Sales Director. In this role you will have focus on winning new business from mid-market, regional, and challenger banks, institutions that are primed for rapid digital transformation. Duties Develop and deliver high-impact proposals that address the specific digital transformation goals and growth objectives of Tier 2 5 banks across EMEA. Drive end to step lead generation by identifying, qualifying, and building relationships with target accounts, taking full ownership of both the initial search and the subsequent stakeholder mapping. Navigate and influence key stakeholders to build rapid consensus and accelerate the sales cycle within regional and mid market institutions. Consistently exceed annual EMEA sales targets for software licensing and professional services, focusing on the high growth potential of the Tier 2 5 banking segment. Collaborate with sales engineering, delivery, and marketing to execute agile, segment specific campaigns that resonate with the unique competitive pressures faced by mid sized and challenger banks. Prioritise high velocity opportunities to ensure consistent pipeline flow, while simultaneously building deep partnerships with key regional players. Design and execute a Tier 2 5 EMEA market and expansion plan that focuses on scalable growth and rapid brand building within the region. Requirements Essential A proven and active network within Tier 2 5 banks, regional building societies, or challenger banks across EMEA. Experience in enterprise software sales, specifically within Fintech. A track record of socialising new technology and/or expanding business into new segments. Traits We Value Bright and Enthusiastic People: Bring energy and a positive outlook to inspire clients and colleagues. Ambitious and Hardworking: Demonstrate a proactive, results driven mindset with a strong work ethic. Future Leaders: Aspire to progress toward senior leadership roles such as CRO or Regional Sales Leader. Benefits Highly competitive salary and commission Pension plan (match up to 5%) Life insurance - three times annual salary Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) Shared parental leave (matched to our maternity leave for the same point in time) 25 days holiday and bank holidays Flexible working hours Cycle to work scheme Electric car scheme Season ticket loan Access to outstanding learning materials and courses Sports and hobby clubs, subsidised by Thought Machine All the latest tech you need Start the day properly with fresh fruit and cereals Huge range of healthy (and not so healthy) snacks, smoothies and drinks A talented and experienced team as your colleagues An environment where we encourage learning and progress Two charity days a year Weekly food pop up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine is seeking a Sales Director to expand its sales team. This role focuses on acquiring new business from Tier 2-5 banks across EMEA, facilitating their digital transformation. Responsibilities include developing proposals, driving lead generation, and collaborating with various teams to meet aggressive sales targets. Ideal candidates should have a proven network within relevant banks, experience in enterprise software sales, and demonstrate ambition for leadership roles, along with competitive salary benefits.

A leading software company is seeking a Regional Client Success Managing Director. This senior role is responsible for overall Client relationships and success within the region, including P&L ownership. The ideal candidate will have senior leadership experience in client success and a strong executive presence. You will manage a team of Directors and ensure client satisfaction by effectively navigating escalations and operational efficiencies. The position offers a competitive salary and a range of benefits including flexible working hours.

The Regional Client Success Managing Director is accountable for the overall success, services profitability, and health of all Client relationships within their region, up to and including delivery of contracted volumes, milestones, and outcomes. This role leads and manages the regional Client Success function, with direct line management of Client Success Directors (CSDs). The CSMD holds full P&L responsibility for Client Success within the region, including services revenue, cost control, and margin performance. As the senior executive owner of Client outcomes, the Regional Client Success MD acts as the executive escalation point, represents the company at client steering committees, QBR's and executive forums, and ensures alignment across Client Success, Support, Engineering, and Commercial to deliver on Client commitments. This role does not own sales targets for new scope outside existing contracts but is a critical partner to Sales and Account Management leadership in enabling sustainable account growth. Key Responsibilities Regional Leadership & P&L Ownership Own the regional Client Success P&L, including: Services revenue Delivery costs and utilisation Margin and profitability Regional Client Success investment decisions (e.g. preventing churn risk, increasing client satisfaction, confidence and trust) Leverage advanced analytics to provide predictive insights into regional performance and customer health, Define and drive Agentic AI frameworks to drive autonomous, augmented delivery services that proactively mitigate delivery risk Proactively identify and drive operational efficiencies across the regional Client Success function through the strategic deployment and use of AI tools and automation. Work with the CCO to set and execute the global/regional Client Success strategy in line with company objectives, Build, lead, and develop a high-performing team of Client Success Directors, Ensure consistent operating standards, governance, and performance management across the region. Client Outcomes & Relationship Ownership Be accountable for successful delivery of all contracted Client outcomes within the region, Ensure Clients reach contracted account volumes within agreed milestones, timelines, and budgets, Own the overall Client relationship for contracted scope, acting as the senior executive sponsor, Intervene directly in at-risk accounts to restore delivery confidence and momentum. Be accountable for the successful execution of the Annual Regional Client Summit for their region. Executive Engagement & Escalation Act as the executive escalation point for critical client issues across delivery, support, or governance, Represent the company at executive steering committees, boards, and senior client forums, Manage complex, high-stakes client situations with authority, credibility, and composure, Align internal executives (Engineering, Product, Support, Commercial) around Client priorities. Governance, Risk & Performance Management Establish and enforce robust governance across regional accounts, Own regional views of delivery risk, customer satisfaction, account health, and renewal readiness, Ensure consistent execution of QBRs, steering committees, and executive reporting, Drive continuous improvement in delivery predictability, quality, and Client satisfaction. Cross-Functional Alignment Partner closely with: Sales leadership and other stakeholders ensuring all software deals adopt the appropriate governance (product 'shape fit' and Deal Desk sign off etc.). Account Directors on expansion readiness and renewals, Support leadership on platform stability and incident management, Engineering and Product on delivery dependencies and roadmap impacts, specifically including Forward Deployment Engineering Leadership to strategise and execute against required actions to achieve client success, Services Partners Leadership team to ensure the right partner model and partner governance is utilised with the client Expert Services division to ensure world class services are provided to our clients at the appropriate time. Ensure Client Success commitments are realistic, deliverable, and well-governed, Resolve conflicts between delivery and commercial priorities in the best interest of long-term Client value. Talent, Capability & Culture Coach and mentor CSDs, Set clear accountability and performance expectations, Build a culture of ownership, transparency, and Client-first decision-making, Ensure succession planning and capability development across the region. Champion the adoption of AI and advanced analytics across the regional team, driving a culture of continuous learning and competence in leveraging these tools for efficiency and insight. Oversee and ensure the provision of necessary training and resources to staff to effectively use AI/ML and Agentic AI capabilities in their daily work. Required Experience & Skills Essential Senior leadership experience in Client Success, Services, Support or Delivery within enterprise software, Proven P&L ownership at regional or business-unit level, Deep experience with complex, multi-year Client engagements, Strong executive presence with the ability to operate credibly at C-level and board level, Demonstrated experience managing escalations and turning around at risk accounts. Demonstrated experience with AI/ML tools for reporting, predictive analytics, or process automation in a Client success or services environment. Desirable Background in core banking, cloud, fintech, payments or regulated financial services platforms, Experience working alongside enterprise sales and account management teams, Exposure to global or multi-region operating models. Benefits Highly competitive salary Pension plan (match up to 5%) Life insurance - three times annual salary Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) Shared parental leave (matched to our maternity leave for the same point in time) 25 days holiday and bank holidays Flexible working hours Cycle to work scheme Electric car scheme Season ticket loan Access to outstanding learning materials and courses Sports and hobby clubs, subsidised by Thought Machine All the latest tech you need Start the day properly with fresh fruit and cereals Huge range of healthy (and not so healthy) snacks, smoothies and drinks A talented and experienced team as your colleagues An environment where we encourage learning and progress Two charity days a year Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.