Ancoris Limited

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. Formed by the combination of Ancoris and Sundown Solutions, we are a top-tier partner for both Microsoft and Google Cloud. As an accredited Azure Expert MSP provider, we partner with some of the world's leading brands and government organisations, helping them modernise, drive efficiency, and grow. Our Managed Services team is the cornerstone of our client relationships, ensuring their foundational cloud platforms are performant, optimised, and secure. What will your role be? We are seeking an experienced and proactive Cloud Engineer to join our growing Managed Services team. This is a key role where you will act as the highest point of technical escalation for our diverse portfolio of clients, taking ownership of the most complex challenges within Microsoft Azure and Microsoft 365. Beyond reactive support, you will be a technical leader, driving proactive service improvements, performing platform health checks, and ensuring our clients' environments are aligned with best practices. You will also play a crucial role in mentoring our engineers and providing technical insight during pre-sales engagements for new managed service opportunities. This role is perfect for a technology enthusiast who enjoys solving complex problems, sharing knowledge, and making a tangible impact on customer success in a fast-paced MSP environment. What will you be doing? Serve as the final point of technical escalation for complex incidents and problems related to Microsoft Azure infrastructure and Microsoft 365 services. Proactively manage and improve client environments by conducting regular health checks, identifying opportunities for optimisation, and implementing service improvements. Stay current with the Microsoft Cloud roadmap, analysing the impact of platform updates, new features, and service deprecations, and providing strategic advice to our clients. Mentor and provide technical guidance to Core and Associate level engineers, fostering a culture of continuous learning and knowledge sharing. Provide technical pre-sales support to the sales team, helping to qualify, scope, and design solutions for prospective Managed Services clients. Develop and maintain high-quality technical documentation for client environments and internal knowledge-base articles. Work collaboratively with the wider Telana team, including service delivery and solutions architects, to ensure exemplary service for our clients. Liaise directly with Microsoft and other third-party vendors to resolve high-priority technical issues. This may be you: We are looking for a problem-solver with a passion for cloud technology and a strong customer service ethos. Significant experience in a senior IT role (e.g., 3rd Line Engineer, Senior Systems Administrator, Cloud Engineer) within a Managed Services Provider (MSP) environment. Expert-level, hands-on experience in administering and supporting Microsoft Azure IaaS and PaaS, including: Core Infrastructure: Virtual Machines, Storage (Blob, Files, Disks), and high availability/disaster recovery solutions including Azure Backup and Azure Site Recovery. Networking: Virtual Networking (VNETs, NSGs, UDRs, Peering), Firewalls, VPN Gateways, and ExpressRoute. Identity & Security: Microsoft Entra ID (including Entra ID Connect, Conditional Access, MFA), Role-Based Access Control (RBAC), and Privileged Identity Management (PIM). Monitoring & Governance: Azure Monitor, Log Analytics, and the creation and management of Azure Policy. Threat Protection: Deployment and operational management of security services including Microsoft Defender for Cloud and Microsoft Sentinel. Platform Services: Experience supporting Azure App Service (e.g. Web Apps, Function Apps), a foundational understanding of containerisation (ACI/AKS), and familiarity with core Azure data services like Azure SQL Database and Data Factory. Strong administration and troubleshooting skills across the Microsoft 365 suite, particularly: Identity and Access: Microsoft Entra ID, including hybrid identity (Entra ID Connect), Conditional Access, and MFA. Messaging and Collaboration: Proven experience with Exchange Online (migrations, mail flow, security policies) and SharePoint Online (migrations, advanced permissions, governance). Security and Compliance: Hands-on experience with security services like Microsoft Defender for Office 365 and implementing Microsoft Purview policies (e.g., Data Loss Prevention, Sensitivity Labels). Demonstrable automation experience using scripting languages (e.g. PowerShell, Bash, Python) or Infrastructure as Code tools to manage Azure and M365 environments. A strong understanding of core networking services (DNS, DHCP), Windows Server Active Directory, and Entra Connect. A proven ability to lead technical troubleshooting for complex, multifaceted issues and see them through to resolution. Excellent communication and interpersonal skills, with the ability to articulate complex technical solutions to both technical colleagues and non-technical clients. You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply. Experience with Microsoft Intune for modern endpoint management (Windows, iOS, Android) and application deployment. Knowledge of Infrastructure as Code (IaC) tools like Terraform, or Bicep. Previous experience in a customer-facing role. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out! What we offer you You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. Flexible, and trust-based work environment with a healthy work life balance. Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform. Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications. We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work. We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. Formed by the combination of Ancoris and Sundown Solutions, together we leverage our problem solving skills and end-to-end capabilities to help you create better digital experiences for your customers and employees. As a top-tier partner of Google Cloud and Microsoft, the market leaders for AI, Data, and Cloud, we partner with some of the world's biggest brands and government organisations to attract new customers, drive efficiency, improve experiences, and identify future opportunities for growth. Telana (Ancoris) has been recognised as a Leader for Data, Analytics, and Machine Learning in the ISG Provider Lens for Google Cloud Partner Ecosystem in 2024, and a Rising Star in 2022 and 2023. Telana (Sundown) is accredited as an Azure Expert MSP provider. Telana was also awarded Google Cloud's 2024 EMEA Public Sector Partner of the Year award. What will your role be? You will be working with our customers to support, maintain and optimise Google Cloud Platform (GCP) infrastructure & services. This is a hands-on support based role where you will get great exposure to a wide array of technologies and customers. You will be working with both virtual servers (Compute Engine) as well as cloud-native architectures, containers and serverless environments, with an emphasis on automation and efficiency. You will also be working with live Telana-developed software, data and AI solutions to support these for our customers. While this role will be focussed on Google Cloud Platform support, you will also need to occasionally support other Google services, such as Google Workspace, ChromeOS and Google Maps Platform. In the mid-term we will also look to afford you with opportunities to cross-train to have a familiarity with Microsoft cloud technologies and solutions. What will you be doing? Supporting, troubleshooting, optimising Google Cloud (approx 80%) and Google Workspace (approx 20%) solutions for our customers. Keeping up to date with Google technologies to ensure you stay abreast of market leading technologies and how we may use them. Resolving incidents (and potential incidents) in line with customer SLAs. Engaging with Google's Support teams where additional support or escalation is required. Ensuring our customers receive industry leading levels of service. Working with a talented team and participating in an on call rota to provide 24x7 coverage across the team. Working on a variety of technologies & customers, across multiple industries - no two days are likely to be the same! This may be you: You are passionate about Google Cloud and broader cloud technologies including Google Workspace and Microsoft Azure. You've got experience of working in a 24x7 technical support environment and working with critical customer production systems. You ideally have experience in at least 3 of the following areas: Cloud platform support on GCP (with Azure experience being an upside) Google Workspace support O/S configuration, patching and automation Infrastructure monitoring (configuring, maintaining and troubleshooting) Automation technologies such as Ansible, Terraform and similar Experience of supporting cloud native or serverless applications Experience of supporting container based services Skills in any of the following areas are not essential, but would be an advantage: Networking experience Security operations Vulnerability monitoring & remediation ITIL based processes and procedures Scripting using Bash, PowerShell or Python You are strong at problem solving & have an eye for detail. You will need critical thinking to deal with technical solutions and stakeholders. Great communication and interpersonal skills with an ability to work collaboratively. You're curious. Desire to continuously learn, improve and understand the technology driving the industry and how it can unlock value for our customers. You are keen to obtain Google certifications and in the future Microsoft certifications, with full support and training from the business. You're eligible to obtain Security Clearance. There are many roads leading up to being a Managed Service Cloud Engineer. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out! What we offer you You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. Flexible, and trust-based work environment with a healthy work life balance. We follow a hybrid model and you will be expected to join us at our local office in Accrington a minimum of twice a week. Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform. Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications. We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work. We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it. Create a Job Alert Interested in building your career at Telana? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your salary expectations? What is your availability or notice period? Do you have the right to work in the UK? If not, could you specify your visa status? LinkedIn Profile You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply Select

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. Formed by the combination of Ancoris and Sundown Solutions, we are a top-tier partner for both Microsoft and Google Cloud. As an accredited Azure Expert MSP provider, we partner with some of the world's leading brands and government organisations, helping them modernise, drive efficiency, and grow. Our Managed Services team is the cornerstone of our client relationships, ensuring their foundational cloud platforms are performant, optimised, and secure. What will your role be? As a Cloud Engineer, you will be a vital part of our Managed Services team, responsible for providing hands-on technical support to our diverse range of clients. Acting as the primary escalation point from our service desk, you will manage a varied queue of technical incidents and service requests related to Microsoft 365 and Microsoft Azure. This is a role for a technical problem-solver who excels at administration and troubleshooting in a fast-paced MSP environment. You will be responsible for keeping our clients' core services running smoothly, performing essential administrative tasks, and contributing to the success of larger pieces of work by supporting our Senior Engineers. What will you be doing? Provide effective 2nd line technical support for issues escalated from the service desk, covering both Microsoft 365 and Azure platforms. Manage the full lifecycle of support tickets, ensuring issues are diagnosed, resolved, and documented within agreed SLAs. Perform day-to-day administration of client M365 environments, including user and license management, mailbox permissions, and security group administration. Administer and provide support for Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Conduct foundational administrative tasks in Microsoft Azure, such as managing Virtual Machines, checking backup status, and updating Network Security Group (NSG) rules. Maintain clear and concise documentation for all work performed within our ticketing system and contribute to our internal knowledge base. This may be you: We are looking for a motivated and customer-focused individual with a passion for learning and advancing their skills in cloud technologies. Proven experience in an IT support role within a Managed Services Provider (MSP) environment (e.g., 2nd Line Support Engineer, Technical Support Analyst). Strong, hands-on experience administering Microsoft 365 environments, with skills in: Microsoft Entra ID: Administering users, groups, and devices, and troubleshooting multi-factor authentication (MFA) issues. Exchange Online: Managing mailboxes, distribution lists, transport rules, and troubleshooting common mail flow issues. SharePoint Online & OneDrive: Managing site permissions and troubleshooting file sync client issues. Microsoft Intune: Experience with device enrolment, checking compliance policies, and troubleshooting application deployments. Foundational experience managing Microsoft Azure IaaS, including Virtual Machines, Storage Accounts, and Azure Backup. A solid understanding of core networking services (DNS, DHCP), Windows Server Active Directory, and Entra Connect. Experience using a professional ticketing system (e.g., ConnectWise, Autotask, ServiceNow). Excellent problem-solving and communication skills, with an ability to effectively manage client expectations. You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply. Certifications: Microsoft 365 Certified: Administrator Expert (MS-102) is highly desirable. Holding or actively working towards Microsoft Certified: Azure Administrator Associate (AZ-104). Experience with Microsoft Intune for modern endpoint management (Windows, iOS, Android) and application deployment. Knowledge of Infrastructure as Code (IaC) tools like Terraform, or Bicep. Previous experience in a customer-facing role. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out! What we offer you You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. Flexible, and trust-based work environment with a healthy work life balance. Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform. Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications. We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work. We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it. Not currently accepting applications? We are always happy to hear from motivated individuals who want to join Telana in the future.