Small World Financial Services

Purpose of role: This is a newly created role to build out and maintain a comprehensive Operational Resilience framework for Small World Financial Services (SWFS). Role details: As a member of our team, you will be in a unique position to interact with people and teams globally, across different functions, working on topics that have a direct impact on the operational stability of the Firm. Key responsibilities will include: Develop and roll out an Operational Resilience Framework, ensuring it is embedded across the organization and meets all regulatory and business expectations. Continue to review and enhance the sophistication of existing arrangements and develop throughout the transition period working across the business at all levels. Ensuring that required resilience activities are appropriately owned by the business and embedded into their business planning and management processes Supporting business areas in identifying and documenting key business services, associated end-to-end processes, and underlying assets that support them Engaging with SMEs to assess any People, Premises, Data, Third Party and Technology requirements Assisting the business to drive the identification and remediation of gaps of their Resilience capabilities and proactively identify and implement innovative solutions to mitigate Resilience risks Overseeing and driving the required scenario testing for each Ensuring Resilience is given appropriate considerations on strategic projects that are led by other Functions, representing the Resilience position and expectations Timely and accurate reporting of Resilience Management Information to Executive and Board level Represent SWFs as an SME in the Operational Resilience component of relevant Audits and Regulator visits Skills & Experience Stakeholder relationship and strong leadership skills Experienced in change management and governance Demonstrable knowledge of industry standards and best practices in Resilience disciplines including supplier resilience Solid working knowledge of risk management In-depth understanding of Operational Resilience and the step-up from traditional Business Continuity practices Exposure to process mapping and management Knowledge and experience in implementing resilience planning tools Combined demonstrable experience in senior positions in one or more of the following areas: Operational Resilience, Business Continuity Management, Crisis Management, and Communications Confident and effective in advising and briefing at all levels, including C-Suite client stakeholders Strong communication skills displayed through confident interpersonal, public speaking, and presentational abilities Ability to lead, motivate and manage personnel and resources effectively Stress resilient Experience of working in the Financial Sector (desirable)

Purpose of role: To ensure all key change activities and projects, are aligned to Small World's long-term strategic vision, use the agreed Change Programme Governance Framework. Providing guidance and support to stakeholders within the Change Programme, and across the business. Role details: Ensure monthly project status reports are completed on time, to the expected quality, and in the required format. Collate these documents for leadership review. Preparation and maintenance of project documentation. Maintenance of the Risk & Issue log, ensuring risks are captured in the correct format and that mitigation plans are valid and in place. Arrange and facilitate regular Change Programme governance forums with the correct attendees and agenda agreed in advance. Capturing key actions and ensuring these are communicated to stakeholders. Act as a Change ambassador. Supporting people in the business with Governance Framework and driving good practice. Support a continuous improvement culture; identifying ways to improve governance frameworks and the way we work. Working with Project Champions and Project Managers to ensure that all governance and documentation completed the expected level of quality. Work with Exec Owners to develop a Project Mandate, guiding what is expected. Complete quality assurance and audit checks on projects. Manage Project Drive, storing documents aligned to naming convention and archiving documents as required. Track Project financials in collaboration with finance business partners. Person Specification Actively enjoys working with people from different cultures and languages. A self-starter, who works well independently, must be exceptionally organized, and can accomplish tasks effectively. Collaborative in approach, who engages with stakeholders providing clarity and support clear communication. Fluency in English is essential. Skills & Experience Possess high attention for detail and ability to multitask Can facilitate project meetings with multiple attendees, capturing detailed actions with assigned owners. Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment. Experience in working with multiple stakeholders. Proficient in MS Excel (or similar) and MS PowerPoint. Analytical, good problem-solver, and strong critical thinking skills. Able to effectively articulate and present technical / process information and risks to non-technical users and business sponsors. Ability to update senior stakeholders, adapting presentations to the correct level of detail. Experience in payment processing or financial services is desirable.

Purpose of role: This is a newly created role to build out and maintain a comprehensive Operational Resilience risk framework for Small World Financial Services Group (SWFSG). In addition, the new member will maintain the risk program in the region, helping the 1st Line of Defence on the implementation of developed risk policies and procedures. Role details: As a member of our team, you will be in a unique position to interact with people and teams globally, across different functions, working on topics that have a direct impact on the operational stability of the Firm. Key Responabilities: Develop and roll out an Operational Resilience Framework, ensuring it is embedded across the organisation and meets all regulatory and business expectations Continue to review and enhance the sophistication of existing arrangements and develop throughout the transition period working across the business at all levels Ensuring that required resilience activities are appropriately owned by the business and embedded into their business planning and management processes Supporting business areas in identifying and documenting key business services, associated end-to-end processes and underlying assets that support them Engaging with SME's to assess any People, Premises, Data, Third Party and Technology requirements Assisting the business to drive the identification and remediation of gaps of their Resilience capabilities and proactively identify and implement innovative solutions to mitigate Resilience risks Overseeing and driving the required scenario testing for each Ensuring Resilience is given appropriate considerations on strategic projects that are led by other Functions, representing the Resilience position and expectations Timely and accurate reporting of Resilience Management Information to Executive and Board level Represent SWFSG as an SME in the Operational Resilience component of relevant Audits and Regulator visits Assisting with developing and implementing operational risk policies, risk procedures, key risk indicators and risk appetite statement Assisting the business on the incident management process ensuring the recording of risk events, managing and delivering risk incident reports Monitoring KRI breaches and working with risk owners to resolve them within set timeline Skills & Experience Combined demonstrable experience in senior positions in one or more of the following areas: Operational Resilience, Business Continuity Management, Crisis Management and Communications with at least 2 years of work experience in Operational Resilience and Risk Management (in financial services desirable) Participation in cross-functional team and strong leadership skills Experienced in change management and governance Demonstrable knowledge of industry standards and best practice in Resilience disciplines including supplier resilience Solid working knowledge of risk management In depth understanding of Operational Resilience and the step-up from traditional Business Continuity practices Demonstrable experience in working with the first line of defence to identify, assess, document and regularly review operational risks and coach the business to design and implement controls Exposure to process mapping and management Knowledge and experience in implementing resilience planning tools Confident and effective in advising and briefing at all levels, including C-Suite client stakeholders Strong communication skills displayed through confident interpersonal, public speaking and presentational abilities Ability to lead, motivate and manage personnel and resources effectively

Purpose of role: As a Branch Cashier, you work as a part of the team to provide a professional customer service experience to all our customers, ensuring that you understand the process of sending money to different countries and support your team and customers on a daily basis. The job holder will be required to cover shiftsin the absence of other branch cashiers. The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business. Role details: • Ensure all customers are served in a competent, efficient, and friendly manner. • Provide information to customers regarding available promotions, policies and procedures related to transactions. • Support the Team leader and Senior Cashier to promote the branch in your local area. • Support all customers to send money to different countries. • Buying and selling foreign currencies. • Perform KYC, checking customer documents and uploading on the company's operating system (Omnex). • Providing customer support as well as sorting out problems. • Scan and upload receipts in Omnex. • Follow all the company's money transfer procedures. • Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available. • At the end of the day balance the tills. • Complete the cashier payslip daily. • Complete the branch payslip when required. • On specific occasions follow the line manager's instructions to run the Branch. • Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager. Essential work skills: • Have excellent communication skills both written and verbal; • Fluent in Portuguese and English • At least 1 year of money handling experience; • Be able to work independently as well as part of a team; • Work calmly under pressure; • Good in numeracy and computer Skills • Being attentive and patient; • Flexible; • Act professionally; • Have good time management skill; • Knowledge of the product; • Willingness to learn. Schedule:

Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year. Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance? Then join us! Let's make this big world into SmallWorld. Purpose of role: Reporting to the Chief Internal Auditor (CIA), we are seeking a highly experienced and qualified IT and Change SME Auditor to provide assurance over the Group's IT and Change risks. This will be a new role within our Group Internal Audit team and the successful candidate will have ownership for developing and executing a portfolio of internal audits primarily focused on IT and Change risks. This role provides the opportunity to shape as well as lead audits in accordance with the Group Internal Audit plan and global IA methodology, harnessing a deep understanding of technology risks to provide high quality independent assurance on the effectiveness of controls. The role will focus on major technology transformation programmes as well as on business change andtransformation. Role details: Managing and delivering a portfolio of IT and Change internal audit portfolio. Being agile and working across a range of different subjects and projects. Developing a risk assessment and audit universe and an annual plan of work under area of responsibility. Delivering Internal Audit engagements from planning through to execution and reporting. Communicating risk findings, verbally and written, to key stakeholders in a pragmatic and helpful manner. Engage proactively with Digital, IT and Change C-level and Senior leadership and second line of defence teams to identify critical functions and key controls. Draft, review, finalize and communicate audit deliverables, including audit findings, memos and audit reports to CIA, senior and executive management. This includes follow-up reviews on audits conducted and tracking for all audit issues. Prepare relevant risk and audit reporting to key stakeholders including executive management, CIA and governance committees. Participate as a non-voting member of various IT and Change sub-committees, management working groups, promoting balanced discussions and encouraging challenge and debate. Influence effective and sustainable improvements to processes and controls through insights gained based on risk and control expertise. Provide insight on the evolving industry and best practice environment and interact with local or international regulators as appropriate. Stay abreast of industry matters and efficiently and effectively apply applicable new developments in audit projects. Person specification: ACA / ACCA / CIA / CISA or a Bachelors / Master's Degree with a STEM focus (Science, Technology, Engineering or Math) Strong experience of information technology infrastructure components required to operate and manage enterprise IT environments including, hardware, software, networking components, operating systems, and data storage environments. Experience of activities required for the CIDO / IT function to deliver IT and Information Security services and solutions. Comfortable with cloud-based architectures and services delivered as Infrastructure-as-a-Service (IaaS) and Software- as-a-Service (SaaS). Cyber security experience including application security, PEN testing, IAM, vulnerability management best practices and security strategy required. Demonstrated knowledge of modern software development processes and practices. Experience with modernizing and migrating applications/clients to strategic architectures. Experience of working on large scale technology and cloud transformation programmes, either through programme delivery or auditing. The ability and skills to effectively manage C-level stakeholder relationships and demonstrating strong communication, technology and change auditing skills and business understanding. The ability to work with multi-disciplinary teams - collaboration skills are key to achieving the Group and function's objectives. Experience of data analytics. Knowledge of Change and Programme management methodologies Experience of writing detailed formal internal audit reports suitable for Executive audience. Excellent verbal, written, and presentation skills. Ability to communicate with internal stakeholders, third parties, clients and regulators. Experience of reporting and presenting to Board, Executive Committee or to the Audit Committee. Good understanding of global internal audit standards, practices and methodologies. Desirable Skills CISSP, CISA, CISM, CRISC or CEH Certifications or equivalent. Specialist system experience (i.e. SAP, Oracle, SQL, Python). Broad experience across a variety of applications, technologies, and domains in the payments industry Relevant experience migrating key product flows from heritage platforms onto next gen technology Experience building hybrid cloud architectures leveraging Java, Kafka, Mongo, OSE and AWS. Experience designing and implementing payments processing solutions using GPP-SP and its underlying tech stack (Java, Websphere, MQ, OracleDB)

Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year. Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance? Then join us! Let's make this big world into SmallWorld. Purpose of role: Reporting to the Deputy Head of Audit, we are looking to hire a Senior Internal Auditor who specialises in Financial Crime (FinCrime) and has the ability to support other financial services focused regulatory audits globally. This will be a new role within our Group Internal Audit team and the successful candidate will have ownership for developing and executing a portfolio of internal audits primarily focused on FinCrime topics including but not limited to financial crime risk management, Know Your Customer (KYC) checks, ongoing due diligence, transaction monitoring and sanctions screening. The successful candidate will also have a unique opportunity to work across our other audit areas including financial services audit, operational risk and technology supporting both our UK business as well as our expanding global businesses. Role details: Working closely with our 2LOD teams, to develop and execute audits in accordance with our global internal audit policies, procedures, methodologies, regulatory requirements and the Standards for the Professional Practice of Internal Auditing. Proactively seek ways to make the best use of data as part of our audit process including to inform our understanding of risks, test controls and provide relevant insights to the business. Providing input and assist in the identification of relevant risks and regulatory requirements for incorporation as part of our audit scope and work programs. Interacting with staff to obtain an understanding of relevant risks, controls and processes. Assisting in communicating and discussing findings with business unit management. Assisting in developing audit reports which identify deficiencies and underlying root causes; provide recommendations to mitigate/address deficiencies while adding value to SWFS Group. Conducting research and successfully complete assigned training requirements necessary to maintain relevance. Working closely with business units at all levels to develop recommendations for audit findings, business process optimisation, internal control and compliance. Conducting follow-up reviews of deficiencies noted during audits or conduct action follow- up Monitoring audit progress (against expected timelines, scope etc) and project manage to completion, escalating where required in a timely manner. Person specification: Required skills and qualifications 5+ years of professional experience in an audit related-role within a regulated financial services environment. ACA / ACCA / CIA qualified or an undergraduate or Master's degree in a quantitative discipline. A good understanding of the current regulatory environment, including EU Money Laundering Directives and the UK regulatory environment (FCA, UK Money Laundering Regulations, UK Bribery Act and JMLSG Guidance) Interest in data and proficiency in both working with and interpreting data - ideally with practical experience with one of the following: SQL, SAS, Python, RACA or CIA A desire and drive to learn, grow and have impact quickly as part of an expanding team Strong critical thinking and problem-solving skills Strong interpersonal communication skills Strong computer/technology skills Strong organisational and project management skills Strong attention to detail Desirable Skills Experience working in a fast-paced environment with a focus on execution Experience of payments or money transfer industry. INDHP

When you work at SmallWorld Financial Services, you help millions of people to support friends and family. If you're looking for a company with global presence and a rewarding purpose, look no further. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller we make the world for our customers. Borders shouldn't mean barriers. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 360,000 pick-up locations, a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year. The best part? Our employees are as diverse as our customer base. By joining Small World, you will have the tools to learn, grow and develop in a multicultural environment. Passionate about working for a global company that celebrates and encourages differences? Looking to empower people and make a difference? Then join us. Let's make this big world into SmallWorld. Purpose of role: As a Branch Cashier, you work as a part of the team to provide a professional customer service experience to all our customers, ensuring that you understand the process of sending money to different countries and support your team and customers on a daily basis. The job holder will be required to cover shifts in the absence of other branch cashiers. The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business. Role details: • Ensure all customers are served in a competent, efficient, and friendly manner. • Provide information to customers regarding available promotions, policies and procedures related to transactions. • Support the Team leader and Senior Cashier to promote the branch in your local area. • Support all customers to send money to different countries. • Buying and selling foreign currencies. • Perform KYC, checking customer documents and uploading on the company's operating system (Omnex). • Providing customer support as well as sorting out problems. • Scan and upload receipts in Omnex. • Follow all the company's money transfer procedures. • Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available. • At the end of the day balance the tills. • Complete the cashier payslip daily. • Complete the branch payslip when required. • On specific occasions follow the line manager's instructions to run the Branch. • Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager. Essential work skills: • Fluent in English and either Spanish or Portuguese; • Have excellent communication skills both written and verbal; • At least 1 year of money handling experience; • Be able to work independently as well as part of a team; • Work calmly under pressure; • Good in numeracy and computer Skills • Being attentive and patient; • Flexible; • Act professionally; • Have good time management skill; • Knowledge of the product; • Willingness to learn. This role requires full schedule availability, including weekends. 40 hours/week with 2 days off, rota is provided two weeks in advance. There is a travel allowance for zones 1-3 due to the nature of the role and the necessary travel. INDLP

Purpose of role: Lead the step-change in customer acquisition across our online and offline channels, leveraging our global brand to create highly profitable customers globally. Role details: Lead all forecasting, budgeting, and preparation of Omnichannel Marketing Plans for delivery across each channel including, spend, KPI definition, and delivery milestones Proactively manage and drive the internal team and media agencies to deliver our target volumes whilst managing CPAs by region/channel/corridor Constantly review agency performance and seek new ways and partners to drive performance Ensure a robust testing methodology is employed to increase leads, completed customer registration, and conversion to transact across all channels Develop creative initiatives to achieve the company s objectives, from idea generation, through scoping, approval, test, to rollout, measurement, and growth Champion a rigorous analytics and data led strategy for channel management, using internal tools and industry-standard providers including Google Analytics, Data Studio, Tableau, and others to create dashboards and reports to support the growth ambitions Develop and communicate a deep understanding of our customer acquisition funnel, identifying trends and driving opportunities from ideation into production Corridor focus - deploy highly targeted campaigns to make the best use of rich first-party data, leverage look-a-like discovery and propensity tools to deploy retention and acquisition with a keen focus on ROI Key Requirements A minimum of 5 years of online acquisition marketing experience in a direct response market (e.g. transactional financial services, gaming, shopping, holidays) with at least 5 at a senior decision-making level Power user of Google Adwords, Paid Social, Display (RTB, Direct buy), and Affiliation Experience with advertisement tools such as Galileo, Doubleclick, Kenshoo, Sem Rush, Admetrics, Adservers, etc Understand how to use Customer Lifetime Value to drive profitable growth Experience in developing and implementing international digital marketing strategies P&L and/or budgetary responsibility for an international marketing budget (£2m - £5m)A record of meeting and/or exceeding budget targets Demonstrable success at negotiating and delivering online partnerships to drive growth Entrepreneurial with some measured risk-taking and/or growing businesses in competitive markets Experience in managing online agencies and enjoys holding them to account

Small World empowers everyone in the world to be able to send and receive money anywhere, anytime with a unique combination of speed and simplicity. At Small World, we believe that borders shouldn't mean barriers! With staff in 20 countries (and partners in many more), Small World offers the unique opportunity to be part of a fast-growing, multi-cultural family! The Field Sales Representative must be fluent in spanish and english. You will have the overall responsibility of onboarding, developing, retaining, and managing a portfolio of businesses that will act as Agents. The selected candidate will have experience in a sales role, ideally Field Sales along with fluency in the target community language (as mentioned above). This exciting opening will give you the chance to work for a company that is continually growing, with several opportunities to excel and progress within the company. If you want to be part of this fast-growing, international, multi-lingual community, that has integrity, fairness, and a clear sense of purpose, then apply now! We're Small World, and we're here to deliver value globally. Core Responsibilities Responsible for presenting Small World to potential agents and managing the entire sales process from identifying prospects, cold calling, face to face meetings, conducting presentations and user demonstrations to ensure the signing, branding, and training of the prospective agent Ensure internal communication is effective, specifically ensure that all departments are provided with the right information to set up the new agent promptly (credit, sales support, etc.) Develop strong relationships with agents to ensure long-term loyalty to the Company. Use solid financial and business acumen to demonstrate the value of the service proposition to the prospective agent. Grow the volume of transactions generated by agents in the sales representative's portfolio by being a visible presence in the marketplace (including implementing local marketing plans when necessary) Skills / Experience Required: Previous Door to Door or Business to Business sales experience would be an advantage Fluency speaking Spanish, Urdu, French, and English Flexibility to travel as per requirements Ability to build agent's enthusiasm to drive sales For details of Small World's Candidate Privacy Policy, refer to: Want to know more about us?

Purpose of role: To provide full Project Management support to effectively deliver Small World projects to a successful conclusion, working with project teams and stakeholders (both internal and external) as per the project demand. Role details: Lead the bi-weekly/monthly project status review and prioritization meetings Initiating and planning projects and change requests Establish project Statement of Works / Scope / Requirements with stakeholders Identify any areas of scope and/or responsibilities that are not clearly defined in Statements of Work and agree on a resolution before starting development Being clear on project roles and responsibilities for the successful delivery of workstream(s) Align project requirements to resource competencies within IT + 3rd parties Manage a delivery plan together with the project team Lead the business users to confirm the scope Manage the project schedule Manage stakeholder expectations throughout the project Manage project quality assurance activities Develop required change requests in line with PMO-defined control approach Manage resource plan(s), mitigating any potential resource conflicts including third-party vendors. Escalate any personnel issues to upper management in a timely fashion Track project status and communicate status to Senior Project Manager Manage project change control procedures and update project baseline as required Monitor quality of project deliverables Monitor project risks/issues and communicate the status of risk/issue plans Obtain final project acceptance Transition project deliverables to service Survey stakeholders and analyze results Formally close project or change request, according to PMO procedures Person Specification Fluency in English is essential. Ability to speak a second language would be advantageous. Demonstrable leadership skills, a strong delivery focus, and a willingness to confront issues, and find solutions Actively enjoys working with people from different cultures and languages A self-starter, who works well independently and gets things done, completer finisher Confident but never arrogant, willing to challenge the status quo Collaborative in approach, who engages with peers, and others alike Sympathetic to our target audience (predominantly migrants) and the importance remittances (money transfers) can make to their remote or extended families Essential Skills Experience of high volume, payment processing a distinct advantage Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment, working with complex projects and handling demanding internal customers Possess a high degree of project planning and organizational skills Proven experience in delivering complex eCommerce projects, with multiple workstreams running in parallel Experience in delivering projects across different teams working to a mix of Agile Scrum, Iterative, and Waterfall methodologies Project Management or Scrum Professional Qualification desirable Experience participating in API integrations involving external tools and services (payment gateways, ERP, CRM, and more) Proficient in MS Excel (or similar) and collaboration tools such as Wrike, Trello, or Jira Analytical, good problem-solver, and strong critical thinking skills Able to effectively articulate and present technical / process information and risks to non-technical users and business sponsors Enjoys building positive relationships with users, key business stakeholders, and IT teams

When you work at SmallWorld Financial Services, you help millions of people to support friends and family. If you're looking for a company with global presence and a rewarding purpose, look no further. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller we make the world for our customers. Borders shouldn't mean barriers. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 360,000 pick-up locations, a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year. The best part? Our employees are as diverse as our customer base. By joining Small World, you will have the tools to learn, grow and develop in a multicultural environment. Passionate about working for a global company that celebrates and encourages differences? Looking to empower people and make a difference? Then join us. Let's make this big world into SmallWorld. Purpose of role: As a Branch Cashier, you work as a part of the team to provide a professional customer service experience to all our customers, ensuring that you understand the process of sending money to different countries and support your team and customers on a daily basis. The job holder will be required to cover shifts in the absence of other branch cashiers. The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business. Role details: • Ensure all customers are served in a competent, efficient, and friendly manner. • Provide information to customers regarding available promotions, policies and procedures related to transactions. • Support the Team leader and Senior Cashier to promote the branch in your local area. • Support all customers to send money to different countries. • Buying and selling foreign currencies. • Perform KYC, checking customer documents and uploading on the company's operating system (Omnex). • Providing customer support as well as sorting out problems. • Scan and upload receipts in Omnex. • Follow all the company's money transfer procedures. • Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available. • At the end of the day balance the tills. • Complete the cashier payslip daily. • Complete the branch payslip when required. • On specific occasions follow the line manager's instructions to run the Branch. • Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager. Essential work skills: • Fluent in English and either Spanish or Portuguese; • Have excellent communication skills both written and verbal; • At least 1 year of money handling experience; • Be able to work independently as well as part of a team; • Work calmly under pressure; • Good in numeracy and computer Skills • Being attentive and patient; • Flexible; • Act professionally; • Have good time management skill; • Knowledge of the product; • Willingness to learn. This role requires full schedule availability, including weekends. 40 hours/week with 2 days off, rota is provided two weeks in advance. There is a travel allowance for zones 1-3 due to the nature of the role and the necessary travel. Want to know more about us? For details of Small World's Candidate Privacy Policy, refer to:

Purpose of role: We're looking for someone to create the digital content production for the wider Digital team. This person will be a creative person who will assist carrying out the organic social content, CRM and paid social campaigns by designing visual sets, including pictures, ads, videos, animations or any other material. Role details: Conceptualize digital design (such as Social Media posts, CRM emails, digital assets, blog assets, infographics, animations, customer testimonials, campaigns etc). Adjust content to specific social media channels, i.e. a good understanding of dimensions and what content specifications work well on platforms: Instagram vs Facebook vs LinkedIn vs Twitter. Support with executing the global editorial plan, including but not limited to social media campaigns and blog content. Localise content to specific market requirements, i.e. managing image's translation with agency or altercations of content etc. Support colleagues such as Group Social & Content Manager and UX Manager to develop digital brand guidelines. Support with any additional copywriting requests that may come from the Group digital team. Personal Specification: You have previous experience in designing creative digital content as a freelancer, agency-based or in-house. You have previously designed and created prototypes and mock-ups following guidelines. You have experience in testing creative designs for usability and quality. You have a portfolio of already existing digital content you have designed. You are fluent in English, additional languages are advantageous. Technical requirements Previous experience with digital design tools relating to images, such as or similar to Canva Pro, Adobe Illustrator, Adobe Photoshop, Adobe XD, InVision, etc. Experience creating 2D animations using software like Adobe AE, Adobe Sparks, Animate etc. Knowledge of Sketch software, or other UI-tools. Experience with social media management tools is preferred but not essential, such as Falcon.io, SocialSprout, Hootsuite, SEMrush, SocialStudio or similar. HTML and CSS-experienced. You have experience using Microsoft Office Suite, especially PowerPoint. For details of Small World's Candidate Privacy Policy, refer to: Want to know more about us? INHP

Purpose of role: Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. As a Branch Cashier, you work as a part of the team to provide a professional customer service experience to all our customers, ensuring that you understand the process of sending money to different countries and support your team and customers on a daily basis. The job holder will be required to cover shiftsin the absence of other branch cashiers. The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business. Role details: • Ensure all customers are served in a competent, efficient, and friendly manner. • Provide information to customers regarding available promotions, policies and procedures related to transactions. • Support the Team leader and Senior Cashier to promote the branch in your local area. • Support all customers to send money to different countries. • Buying and selling foreign currencies. • Perform KYC, checking customer documents and uploading on the company's operating system (Omnex). • Providing customer support as well as sorting out problems. • Scan and upload receipts in Omnex. • Follow all the company's money transfer procedures. • Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available. • At the end of the day balance the tills. • Complete the cashier payslip daily. • Complete the branch payslip when required. • On specific occasions follow the line manager's instructions to run the Branch. • Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager. Essential work skills: • Have excellent communication skills both written and verbal; • At least 1 year of money handling experience; • Be able to work independently as well as part of a team; • Work calmly under pressure; • Good in numeracy and computer Skills • Being attentive and patient; • Flexible; • Act professionally; • Have good time management skill; • Knowledge of the product; • Willingness to learn. INDHP

Purpose of role: Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. As a Branch Cashier, you work as a part of the team to provide a professional customer service experience to all our customers, ensuring that you understand the process of sending money to different countries and support your team and customers on a daily basis. The job holder will be required to cover shiftsin the absence of other branch cashiers. The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business. Role details: • Ensure all customers are served in a competent, efficient, and friendly manner. • Provide information to customers regarding available promotions, policies and procedures related to transactions. • Support the Team leader and Senior Cashier to promote the branch in your local area. • Support all customers to send money to different countries. • Buying and selling foreign currencies. • Perform KYC, checking customer documents and uploading on the company's operating system (Omnex). • Providing customer support as well as sorting out problems. • Scan and upload receipts in Omnex. • Follow all the company's money transfer procedures. • Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available. • At the end of the day balance the tills. • Complete the cashier payslip daily. • Complete the branch payslip when required. • On specific occasions follow the line manager's instructions to run the Branch. • Other ad hoc duties as directed by your line manager, country manager or the other UK senior manager. Essential work skills: • Have excellent communication skills both written and verbal; • At least 1 year of money handling experience; • Be able to work independently as well as part of a team; • Work calmly under pressure; • Good in numeracy and computer Skills • Being attentive and patient; • Flexible; • Act professionally; • Have good time management skill; • Knowledge of the product; • Willingness to learn. INDHP